IT Support Assistant - Legal
5 days ago
City of London
IT Support Assistant (Legal) Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis. • Salary to £40,000, • Exceptional employee benefits,, • 30 days annual leave plus bank holidays, • 10:00-18:00 working hours and office based (Monday-Friday), • St Pauls / Blackfriars / City Thameslink We’re looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned. Key Responsibilities of the IT Support Assistant (Legal): • Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures, • Provides technical support and problem resolution activities for assigned site, • Installs PC’s and related hardware; investigates hardware problems and performs minor repair, • Supports new joiners set ups as and when required, • Interfaces with vendors & the firm’s Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems, • Uses technical tools and knowledge to meet or exceed performance standards and expectations Skills & Requirements IT Support Assistant (Legal): • Must have 2-3 years’ experience working in a similar role within a law firm, • An education focused on IT qualifications and a genuine passion for IT, • Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable, • Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365), • Knowledge of videoconferencing / telecom support and iOS and Android devices, • Experience with Asset Tracking and process is desirable