Trabajos line manager en Haywards HeathCrear alertas

Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities Were on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath West Sussex on a 12 month fixed term contract. As an Intelligence Analyst youll be responsible for completing complex desktop research reports reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks youll receive triage and disseminate all sourced intelligence ensuring full compliance with company financial crime procedures and policies at all times. Youll be a great fit for the role if you have these skills: Analytical: Youll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: Youll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members other departments and sharing findings in a clear and concise manner Proactive & Organised: Youll need to be able to take the initiative anticipate demands/requirements and plan ahead Working flexibly youll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - thats good with us too. Heres a glimpse of what we can offer: • Salary of 29000 to 30000 depending on experience, • Monday to Friday no weekends!, • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!, • Fully supportive team, • 100 off your car insurance, • A fun vibrant and busy place to work Whats Involved: • Youll receive triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks in line with the department policies and procedures, • Youll manage a fraud intelligence repository to include data input quality retention and disposal referring to the Intelligence Manager as necessary, • Youll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports, • Youll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools, • Youll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court, • Youll be required to meet agreed fraud KPIs and targets, • Youll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation, • Youll ensure compliance with company financial crime procedures and related policies, • Youll submit Suspicious Activity Reports as necessary to the Intelligence Manager, • Youll analyse fraud threats using multiple Excel datasets, • Youll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB) Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG), • Youll adhere to and consider all regulatory requirements at all times including TCF DPA and AML ensuring compliance., • Youll build and maintain relationships both internally and externally, • Youll comply with health and safety policies at all times, • Youll carry out duties activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Centrals customers and any third parties. Experience & Knowledge: • Youve strong motor claims and policy experience., • Youve fraud intelligence handling in the general insurance (motor) environment., • You can undertake research and write reports, • Youve some knowledge of fraud intelligence handling practices, • Youve an awareness of the IFB intelligence model., • Youve a good understanding of relevant fraud related legislation., • Youve a good understanding of all aspects of motor insurance., • Youve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: • Youre a great communicator both verbal and written with the skills to influence and negotiate, • Organisation timekeeping and prioritisation are second nature to you, • Youre analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems, • Youve got great customer service skills. After all our customers are key!, • Youve got strong numeracy and literacy skills, • Youre not fazed by computers and software. Competent in Microsoft applications particularly Excel., • Youve good report production skills Behaviours: • Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!, • Youre self-motivated proactive and enthusiastic, • Youve a flexible approach to work and adopts a positive attitude embracing embedding and incorporating the Company values, • Youre passionate about reducing the business exposure to fraud risk, • You can use initiative to make decisions, • Youve got a sharp eye for detailand accuracy, • Teamwork makes the dream work! Youve the ability to work on own initiative and as part of a team, • Youre confident in presenting complex information in a clear and concise manner. Youve got this!, • Youll strive to drive business improvements to contribute to the success of the business So what are you waiting for Apply today! What can we do for you People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full ___People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full ___ People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities Were on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath West Sussex on a 12 month fixed term contract. As an Intelligence Analyst youll be responsible for completing complex desktop research reports reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks youll receive triage and disseminate all sourced intelligence ensuring full compliance with company financial crime procedures and policies at all times. Youll be a great fit for the role if you have these skills: Analytical: Youll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: Youll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members other departments and sharing findings in a clear and concise manner Proactive & Organised: Youll need to be able to take the initiative anticipate demands/requirements and plan ahead Working flexibly youll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - thats good with us too. Heres a glimpse of what we can offer: • Salary of 29000 to 30000 depending on experience, • Monday to Friday no weekends!, • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!, • Fully supportive team, • 100 off your car insurance, • A fun vibrant and busy place to work Whats Involved: • Youll receive triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks in line with the department policies and procedures, • Youll manage a fraud intelligence repository to include data input quality retention and disposal referring to the Intelligence Manager as necessary, • Youll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports, • Youll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools, • Youll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court, • Youll be required to meet agreed fraud KPIs and targets, • Youll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation, • Youll ensure compliance with company financial crime procedures and related policies, • Youll submit Suspicious Activity Reports as necessary to the Intelligence Manager, • Youll analyse fraud threats using multiple Excel datasets, • Youll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB) Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG), • Youll adhere to and consider all regulatory requirements at all times including TCF DPA and AML ensuring compliance., • Youll build and maintain relationships both internally and externally, • Youll comply with health and safety policies at all times, • Youll carry out duties activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Centrals customers and any third parties. Experience & Knowledge: • Youve strong motor claims and policy experience., • Youve fraud intelligence handling in the general insurance (motor) environment., • You can undertake research and write reports, • Youve some knowledge of fraud intelligence handling practices, • Youve an awareness of the IFB intelligence model., • Youve a good understanding of relevant fraud related legislation., • Youve a good understanding of all aspects of motor insurance., • Youve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: • Youre a great communicator both verbal and written with the skills to influence and negotiate, • Organisation timekeeping and prioritisation are second nature to you, • Youre analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems, • Youve got great customer service skills. After all our customers are key!, • Youve got strong numeracy and literacy skills, • Youre not fazed by computers and software. Competent in Microsoft applications particularly Excel., • Youve good report production skills Behaviours: • Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!, • Youre self-motivated proactive and enthusiastic, • Youve a flexible approach to work and adopts a positive attitude embracing embedding and incorporating the Company values, • Youre passionate about reducing the business exposure to fraud risk, • You can use initiative to make decisions, • Youve got a sharp eye for detailand accuracy, • Teamwork makes the dream work! Youve the ability to work on own initiative and as part of a team, • Youre confident in presenting complex information in a clear and concise manner. Youve got this!, • Youll strive to drive business improvements to contribute to the success of the business So what are you waiting for Apply today! What can we do for you People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full

Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Were on the lookout for aCustomer Outcomes Lead (End-to-end and Risk-based Cohorts)to help shape how we deliver quality assurance across our internal teams and outsourced partners. If youre passionate about making sure customers get fair positive experiences and you know your way around journey testing and risk-based cohort reviews this could be your next move. In this role youll be at the heart of making sure our testing is spot-on representative and aligned with Consumer Duty and FCA expectations. Youll coordinate and monitor sample-based and competency-based testing to keep our standards high and our outcomes consistent. Youll also play a big part in coaching performance oversight and turning insights into action. Its all about driving continuous improvement and making sure our customer-facing teams are always learning and evolving. Sound like you Youll be great in this role if you can: • Oversee first-line assurance for internal teams and outsourced partners ensuring alignment with regulatory and company standards for end-to-end and risk-based cohort testing., • Maintain and improve the supplier QA framework ensuring it supports Consumer Duty and fits within the broader risk framework., • Lead regular reviews of customer interactions across all channels to ensure compliance clarity and fair value. Heres a glimpse of what we can offer: • Starting salary from 55000 - 60000 depending on experience, • Monday to Friday no weekends!, • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!, • Fully supportive team throughout Whats involved: • Youll oversee the completion of customer outcomes and QA testing for end-to-end journeys and risk-based cohorts in line with agreed plans., • Youll support Testers to ensure the timely accurate execution of testing across relevant customer interaction channels., • Youll carry out customer outcomes and QA sampling and assessment where required., • Youll work closely with frontline managers and operational leads to share findings and trends from the end-to-end and risk-based cohort testing ensuring timely feedback and coaching is delivered., • Youll track completion of remedial actions and escalate risks or delays where necessary., • Youll support the continuous refinement of testing standards scorecards and calibration processes., • Youll provide day-to-day support direction and coaching to team members fostering high levels of engagement and development., • Youll facilitate team huddles QA forums calibration sessions and learning reviews to embed best practice., • Youll monitor and report on team KPIs driving improvements in testing accuracy turnaround times and insight quality., • Youll act as a key liaison between the QA team and frontline operational teams ensuring open communication and shared understanding of customer outcome expectations particularly as it relates to supporting and delivering projects, • Youll work with the Head of Customer Outcome and Senior Customer Outcomes Manager (End-to-end and Risk-based Cohorts) to lead on individual project work steams and deliver the Target State for the Customer Outcomes Framework and Team, • Youll work with Training Operational Excellence and Complaints teams to help target root causes and avoidable failure., • Youll support testing and reporting requirements for internal compliance checks and customer outcome reviews., • Youll ensure QA activity remains aligned with the principles of Consumer Duty (including Fair Value Customer Understanding and Support)., • Youll highlight and escalate emerging risks customer harm or potential breaches in line with governance protocols., • Youll contribute to the ongoing evolution of Speech Analytics Auto-QA and Real-Time QA tools by flagging issues suggesting enhancements and helping to validate output., • Youll support pilots change requests and new initiatives that enhance quality or customer experience providing feedback from the front line., • Youll ensure all QA activity complies with Group standards regulatory expectations and internal controls., • Youll maintain accurate and auditable records for all QA and remedial action processes., • Youll role model the companys values and foster a culture where good customer outcomes are the norm., • Youll champion a learning and improvement mindset encouraging colleagues to grow and develop. Experience & Knowledge • Youve previous experience in a QA assurance or customer operations environment ideally within financial services or regulated industry, • Youve a strong understanding of what constitutes a good customer outcome, • Youre familiar with Consumer Duty FCA conduct standards and operational quality frameworks., • Youve a proven ability to lead and motivate teams or working groups, • Youve experience with QA platforms speech analytics tools and CRM/contact centre systems is advantageous, • Youve a strong service ethos and experience of driving performance through focusing on and promoting continual improvement, • Youve proven experience at managing diverse workloads and prioritising accordingly, • Youve experience of Customer Outcomes and Quality Assurance measurements and reporting and provision of clear insights into root cause and competency evaluation, • Youve experience of performing quality assessment policy and/or standard adherence within a financial services environment, • You can collate and translate complex data including customer complaint feedback complaints MI and Quality Monitoring information across several system platforms, • Youve experience in people management and leadership ability to motivate and manage colleagues to perform at their best, • Youve worked in a customer outcomes/quality assurance environment including risk and controls principles focusing on customer outcomes, • Youve knowledge of problem solving and continuous improvement principles, • Youve awareness of external regulatory environment in relation to complaints handling and monitoring, • Youve strong knowledge of the companys systems products and processes, • Youve sound knowledge of insurance policy and claims principles, • Youve comprehensive understanding of regulatory requirements and company policies, • Youve a good understanding of the business objectives Skills • Youre a great communicator both verbal and written adaptable for varying audiences., • You can build and nurture effective multi-level relationships, • Organisation timekeeping and structure are second nature to you. We are agile! Youve the ability to work to tight deadlines and to prioritise many conflicting and frequently changing priorities, • Youre confident in presenting able to engage and communicate effectively with different audiences, • Youve strong people management leadership skills and the ability to be able to create the condition for colleagues to grow and develop and to motivate colleagues in a high pressurised environment, • Youve got the skills to influence and negotiate, • Youve got strong analytical and problem-solving skills with the ability to adopt a logical approach to resolving problems, • Youve got strong numeracy and data analysis skills. We love data!, • Youre technically competent in your area of expertise bringing the know-how needed to get the job done, • Teamwork makes the dream work! Youve the ability to work on your own initiative and as part of a team and have rigorous attention, • Youve got solid technical ability when it comes to claims and non-claims processes and policies ensuring everything runs smoothly., • Youve got attention to detail structured working style and comfort working with data and root cause insights Behaviours • Youre commercially focused, • Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!, • Youre confident in your current ability and demonstrate a real passion for new ways of learning, • You demonstrate embrace embed and promote the Company Values, • Youre target driven and results focused with a drive to succeed, • Youre self-motivated forward-thinking with an organised and pro-active approach with the ability to meet changing demands, • You can foster an inclusive and innovative team environment, • Youre ambitious and results orientated with a can do attitude, • Youre organised and have a pro-active approach with the ability to meet changing demands, • You take initiative to make decisions, • Youve a flexible approach to work and adopts a positive attitude, • You strive to deliver performance targets and drive business improvements to contribute to the success of the business So what are you waiting for Apply today! What can we do for you People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full ___People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full ___ People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Were on the lookout for aCustomer Outcomes Lead (End-to-end and Risk-based Cohorts)to help shape how we deliver quality assurance across our internal teams and outsourced partners. If youre passionate about making sure customers get fair positive experiences and you know your way around journey testing and risk-based cohort reviews this could be your next move. In this role youll be at the heart of making sure our testing is spot-on representative and aligned with Consumer Duty and FCA expectations. Youll coordinate and monitor sample-based and competency-based testing to keep our standards high and our outcomes consistent. Youll also play a big part in coaching performance oversight and turning insights into action. Its all about driving continuous improvement and making sure our customer-facing teams are always learning and evolving. Sound like you Youll be great in this role if you can: • Oversee first-line assurance for internal teams and outsourced partners ensuring alignment with regulatory and company standards for end-to-end and risk-based cohort testing., • Maintain and improve the supplier QA framework ensuring it supports Consumer Duty and fits within the broader risk framework., • Lead regular reviews of customer interactions across all channels to ensure compliance clarity and fair value. Heres a glimpse of what we can offer: • Starting salary from 55000 - 60000 depending on experience, • Monday to Friday no weekends!, • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!, • Fully supportive team throughout Whats involved: • Youll oversee the completion of customer outcomes and QA testing for end-to-end journeys and risk-based cohorts in line with agreed plans., • Youll support Testers to ensure the timely accurate execution of testing across relevant customer interaction channels., • Youll carry out customer outcomes and QA sampling and assessment where required., • Youll work closely with frontline managers and operational leads to share findings and trends from the end-to-end and risk-based cohort testing ensuring timely feedback and coaching is delivered., • Youll track completion of remedial actions and escalate risks or delays where necessary., • Youll support the continuous refinement of testing standards scorecards and calibration processes., • Youll provide day-to-day support direction and coaching to team members fostering high levels of engagement and development., • Youll facilitate team huddles QA forums calibration sessions and learning reviews to embed best practice., • Youll monitor and report on team KPIs driving improvements in testing accuracy turnaround times and insight quality., • Youll act as a key liaison between the QA team and frontline operational teams ensuring open communication and shared understanding of customer outcome expectations particularly as it relates to supporting and delivering projects, • Youll work with the Head of Customer Outcome and Senior Customer Outcomes Manager (End-to-end and Risk-based Cohorts) to lead on individual project work steams and deliver the Target State for the Customer Outcomes Framework and Team, • Youll work with Training Operational Excellence and Complaints teams to help target root causes and avoidable failure., • Youll support testing and reporting requirements for internal compliance checks and customer outcome reviews., • Youll ensure QA activity remains aligned with the principles of Consumer Duty (including Fair Value Customer Understanding and Support)., • Youll highlight and escalate emerging risks customer harm or potential breaches in line with governance protocols., • Youll contribute to the ongoing evolution of Speech Analytics Auto-QA and Real-Time QA tools by flagging issues suggesting enhancements and helping to validate output., • Youll support pilots change requests and new initiatives that enhance quality or customer experience providing feedback from the front line., • Youll ensure all QA activity complies with Group standards regulatory expectations and internal controls., • Youll maintain accurate and auditable records for all QA and remedial action processes., • Youll role model the companys values and foster a culture where good customer outcomes are the norm., • Youll champion a learning and improvement mindset encouraging colleagues to grow and develop. Experience & Knowledge • Youve previous experience in a QA assurance or customer operations environment ideally within financial services or regulated industry, • Youve a strong understanding of what constitutes a good customer outcome, • Youre familiar with Consumer Duty FCA conduct standards and operational quality frameworks., • Youve a proven ability to lead and motivate teams or working groups, • Youve experience with QA platforms speech analytics tools and CRM/contact centre systems is advantageous, • Youve a strong service ethos and experience of driving performance through focusing on and promoting continual improvement, • Youve proven experience at managing diverse workloads and prioritising accordingly, • Youve experience of Customer Outcomes and Quality Assurance measurements and reporting and provision of clear insights into root cause and competency evaluation, • Youve experience of performing quality assessment policy and/or standard adherence within a financial services environment, • You can collate and translate complex data including customer complaint feedback complaints MI and Quality Monitoring information across several system platforms, • Youve experience in people management and leadership ability to motivate and manage colleagues to perform at their best, • Youve worked in a customer outcomes/quality assurance environment including risk and controls principles focusing on customer outcomes, • Youve knowledge of problem solving and continuous improvement principles, • Youve awareness of external regulatory environment in relation to complaints handling and monitoring, • Youve strong knowledge of the companys systems products and processes, • Youve sound knowledge of insurance policy and claims principles, • Youve comprehensive understanding of regulatory requirements and company policies, • Youve a good understanding of the business objectives Skills • Youre a great communicator both verbal and written adaptable for varying audiences., • You can build and nurture effective multi-level relationships, • Organisation timekeeping and structure are second nature to you. We are agile! Youve the ability to work to tight deadlines and to prioritise many conflicting and frequently changing priorities, • Youre confident in presenting able to engage and communicate effectively with different audiences, • Youve strong people management leadership skills and the ability to be able to create the condition for colleagues to grow and develop and to motivate colleagues in a high pressurised environment, • Youve got the skills to influence and negotiate, • Youve got strong analytical and problem-solving skills with the ability to adopt a logical approach to resolving problems, • Youve got strong numeracy and data analysis skills. We love data!, • Youre technically competent in your area of expertise bringing the know-how needed to get the job done, • Teamwork makes the dream work! Youve the ability to work on your own initiative and as part of a team and have rigorous attention, • Youve got solid technical ability when it comes to claims and non-claims processes and policies ensuring everything runs smoothly., • Youve got attention to detail structured working style and comfort working with data and root cause insights Behaviours • Youre commercially focused, • Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!, • Youre confident in your current ability and demonstrate a real passion for new ways of learning, • You demonstrate embrace embed and promote the Company Values, • Youre target driven and results focused with a drive to succeed, • Youre self-motivated forward-thinking with an organised and pro-active approach with the ability to meet changing demands, • You can foster an inclusive and innovative team environment, • Youre ambitious and results orientated with a can do attitude, • Youre organised and have a pro-active approach with the ability to meet changing demands, • You take initiative to make decisions, • Youve a flexible approach to work and adopts a positive attitude, • You strive to deliver performance targets and drive business improvements to contribute to the success of the business So what are you waiting for Apply today! What can we do for you People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full

Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have strong leadership experience gained from a customer service contact centre environment or perhaps you have been working your way up the career ladder towards a management role Are you ready to take the next step in your career by managing a team of customer service professionals and shaping the best possible experience for our customers! Were on the lookout for a talented Customer Services Team Leader to join our customer and operations team in Haywards Heath West Sussex. Here at First Central we are a growing and thriving business committed to delivering exceptional customer experiences across our multi products. Youll manage the daily operations and management of a Customer Service team to measurably improve the customer experience by leading championing and assessing continuous improvement activity. Youll shape the future of our operation ensuring our customers receive a friendly professional and consistently high-quality service in a busy contact centre environment. Youll be great if you have these skills: Leadership: Can you lead a team to deliver outstanding service every day Are you confident in coaching and developing people to hit KPIs and grow We need a motivating leader! Innovative: Can you spot opportunities for improvement and turn ideas into action We need an innovator! Analytical: Are you comfortable working with data to drive decisions Analytical thinking is essential. Collaborative: Can you build strong relationships across teams and influence change Collaboration is what we value. Heres a glimpse of what we can offer: • Salary from 38000 to 41000 depending on experience, • Monday to Friday no weekends!, • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!, • Fully supportive team throughout, • 100 off your car insurance, • A fun vibrant and busy place to work Whats Involved: • Daily team management ensuring the team have the tools and capabilities to fulfil their functions, • Embedding a top performing highly engaged culture, • Maintaining and engaging with key stakeholders providing updates and action plans on outputs and activities, • Managing a program of work to deliver on the team objectives flexing between service projects and experiments in line with business need including but not limited to:, • Providing an excellent level of service to customers in a contact centre environment, • Contributing to and building knowledge training and process documentation, • Testing of system and process changes, • Onboarding new products and services to determine the best rollout strategy, • Assist with testing and deployment of new initiatives where required whilst providing detailed and timely feedback, • Performing regular process reviews to understand and improve the customer experience, • Coach mentor and develop the team using a recognised coaching framework to achieve KPIs and behaviour Targets, • Gather and analyse performance data, • Ensure the team are following company processes and guidance to reduce errors whilst continuously looking for opportunities to improve these and feeding back to business, • Through the use of data and facts make suggestions for improvements and test these using the PDCA cycle (Plan Do Check & Act), • Work closely with outsourced providers & operations managers in order to share best practice, • Be the voice of the customer within retail operations and ensure team delivery is the gold standard for performance across all KPIs, • Assist the recruitment process including assisting with the interviewing and on-boarding, • Conduct regular performance reviews including probationary reviews and annual appraisals, • Monitor handlers performance to ensure they are following Company policies and procedures at all times and are compliant with FCA regulations (including TCF principles), • Deal with all colleague issues including monitoring absence supporting the disciplinary process and resolving colleague issues with support from the manager and HR when required Experience Skills & Knowledge • Youve previous management experience in a contact centre environment with proven delivery of continuous improvement activity, • Youre not fazed by computers and software with good Microsoft Excel and Word knowledge, • Youve got strong analytical and problem-solving skills ability to identify root causes and solutions, • Youre a great communicator both verbal and written, • Youve got people leadership stakeholder management and organisation skills including coaching data gathering analysis and synthesis influencing critical thinking, • Organisation timekeeping and prioritisation are second nature to you balancing your workload effectively, • Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!, • Youre self-motivated proactive and enthusiastic, • Approachable and keen to assist others whilst also takes initiatives to make decisions, • Youve a flexible approach to work and adopts a positive attitude embracing embedding and incorporating the Company values, • Youve a desire to learn and develop through continuous training, • Youre confident in presenting complex information in a clear and concise manner, • Youve got a sharp eye for detailand accuracy, • Youve an agile and adaptive mindset to test solutions and quickly implement into BAU, • You can think about the business as a system rather than individual parts, • Youre able to challenge others where necessary with arguments based on data and facts Sound like you We want to hear from you! What can we do for you People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full ___People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full ___ People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have strong leadership experience gained from a customer service contact centre environment or perhaps you have been working your way up the career ladder towards a management role Are you ready to take the next step in your career by managing a team of customer service professionals and shaping the best possible experience for our customers! Were on the lookout for a talented Customer Services Team Leader to join our customer and operations team in Haywards Heath West Sussex. Here at First Central we are a growing and thriving business committed to delivering exceptional customer experiences across our multi products. Youll manage the daily operations and management of a Customer Service team to measurably improve the customer experience by leading championing and assessing continuous improvement activity. Youll shape the future of our operation ensuring our customers receive a friendly professional and consistently high-quality service in a busy contact centre environment. Youll be great if you have these skills: Leadership: Can you lead a team to deliver outstanding service every day Are you confident in coaching and developing people to hit KPIs and grow We need a motivating leader! Innovative: Can you spot opportunities for improvement and turn ideas into action We need an innovator! Analytical: Are you comfortable working with data to drive decisions Analytical thinking is essential. Collaborative: Can you build strong relationships across teams and influence change Collaboration is what we value. Heres a glimpse of what we can offer: • Salary from 38000 to 41000 depending on experience, • Monday to Friday no weekends!, • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!, • Fully supportive team throughout, • 100 off your car insurance, • A fun vibrant and busy place to work Whats Involved: • Daily team management ensuring the team have the tools and capabilities to fulfil their functions, • Embedding a top performing highly engaged culture, • Maintaining and engaging with key stakeholders providing updates and action plans on outputs and activities, • Managing a program of work to deliver on the team objectives flexing between service projects and experiments in line with business need including but not limited to:, • Providing an excellent level of service to customers in a contact centre environment, • Contributing to and building knowledge training and process documentation, • Testing of system and process changes, • Onboarding new products and services to determine the best rollout strategy, • Assist with testing and deployment of new initiatives where required whilst providing detailed and timely feedback, • Performing regular process reviews to understand and improve the customer experience, • Coach mentor and develop the team using a recognised coaching framework to achieve KPIs and behaviour Targets, • Gather and analyse performance data, • Ensure the team are following company processes and guidance to reduce errors whilst continuously looking for opportunities to improve these and feeding back to business, • Through the use of data and facts make suggestions for improvements and test these using the PDCA cycle (Plan Do Check & Act), • Work closely with outsourced providers & operations managers in order to share best practice, • Be the voice of the customer within retail operations and ensure team delivery is the gold standard for performance across all KPIs, • Assist the recruitment process including assisting with the interviewing and on-boarding, • Conduct regular performance reviews including probationary reviews and annual appraisals, • Monitor handlers performance to ensure they are following Company policies and procedures at all times and are compliant with FCA regulations (including TCF principles), • Deal with all colleague issues including monitoring absence supporting the disciplinary process and resolving colleague issues with support from the manager and HR when required Experience Skills & Knowledge • Youve previous management experience in a contact centre environment with proven delivery of continuous improvement activity, • Youre not fazed by computers and software with good Microsoft Excel and Word knowledge, • Youve got strong analytical and problem-solving skills ability to identify root causes and solutions, • Youre a great communicator both verbal and written, • Youve got people leadership stakeholder management and organisation skills including coaching data gathering analysis and synthesis influencing critical thinking, • Organisation timekeeping and prioritisation are second nature to you balancing your workload effectively, • Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!, • Youre self-motivated proactive and enthusiastic, • Approachable and keen to assist others whilst also takes initiatives to make decisions, • Youve a flexible approach to work and adopts a positive attitude embracing embedding and incorporating the Company values, • Youve a desire to learn and develop through continuous training, • Youre confident in presenting complex information in a clear and concise manner, • Youve got a sharp eye for detailand accuracy, • Youve an agile and adaptive mindset to test solutions and quickly implement into BAU, • You can think about the business as a system rather than individual parts, • Youre able to challenge others where necessary with arguments based on data and facts Sound like you We want to hear from you! What can we do for you People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full

Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities Were on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath West Sussex. As an Intelligence Analyst youll be responsible for completing complex desktop research reports reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks youll receive triage and disseminate all sourced intelligence ensuring full compliance with company financial crime procedures and policies at all times. Youll be a great fit for the role if you have these skills: Analytical: Youll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: Youll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members other departments and sharing findings in a clear and concise manner Proactive & Organised: Youll need to be able to take the initiative anticipate demands/requirements and plan ahead Working flexibly youll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - thats good with us too. Heres a glimpse of what we can offer: • Salary of 29000 to 30000 depending on experience, • Monday to Friday no weekends!, • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!, • Fully supportive team, • 100 off your car insurance, • A fun vibrant and busy place to work Whats Involved: • Youll receive triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks in line with the department policies and procedures, • Youll manage a fraud intelligence repository to include data input quality retention and disposal referring to the Intelligence Manager as necessary, • Youll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports, • Youll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools, • Youll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court, • Youll be required to meet agreed fraud KPIs and targets, • Youll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation, • Youll ensure compliance with company financial crime procedures and related policies, • Youll submit Suspicious Activity Reports as necessary to the Intelligence Manager, • Youll analyse fraud threats using multiple Excel datasets, • Youll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB) Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG), • Youll adhere to and consider all regulatory requirements at all times including TCF DPA and AML ensuring compliance., • Youll build and maintain relationships both internally and externally, • Youll comply with health and safety policies at all times, • Youll carry out duties activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Centrals customers and any third parties. Experience & Knowledge: • Youve strong motor claims and policy experience., • Youve fraud intelligence handling in the general insurance (motor) environment., • You can undertake research and write reports, • Youve some knowledge of fraud intelligence handling practices, • Youve an awareness of the IFB intelligence model., • Youve a good understanding of relevant fraud related legislation., • Youve a good understanding of all aspects of motor insurance., • Youve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: • Youre a great communicator both verbal and written with the skills to influence and negotiate, • Organisation timekeeping and prioritisation are second nature to you, • Youre analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems, • Youve got great customer service skills. After all our customers are key!, • Youve got strong numeracy and literacy skills, • Youre not fazed by computers and software. Competent in Microsoft applications particularly Excel., • Youve good report production skills Behaviours: • Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!, • Youre self-motivated proactive and enthusiastic, • Youve a flexible approach to work and adopts a positive attitude embracing embedding and incorporating the Company values, • Youre passionate about reducing the business exposure to fraud risk, • You can use initiative to make decisions, • Youve got a sharp eye for detailand accuracy, • Teamwork makes the dream work! Youve the ability to work on own initiative and as part of a team, • Youre confident in presenting complex information in a clear and concise manner. Youve got this!, • Youll strive to drive business improvements to contribute to the success of the business So what are you waiting for Apply today! What can we do for you People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full ___People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full ___ People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities Were on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath West Sussex. As an Intelligence Analyst youll be responsible for completing complex desktop research reports reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks youll receive triage and disseminate all sourced intelligence ensuring full compliance with company financial crime procedures and policies at all times. Youll be a great fit for the role if you have these skills: Analytical: Youll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: Youll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members other departments and sharing findings in a clear and concise manner Proactive & Organised: Youll need to be able to take the initiative anticipate demands/requirements and plan ahead Working flexibly youll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - thats good with us too. Heres a glimpse of what we can offer: • Salary of 29000 to 30000 depending on experience, • Monday to Friday no weekends!, • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!, • Fully supportive team, • 100 off your car insurance, • A fun vibrant and busy place to work Whats Involved: • Youll receive triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks in line with the department policies and procedures, • Youll manage a fraud intelligence repository to include data input quality retention and disposal referring to the Intelligence Manager as necessary, • Youll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports, • Youll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools, • Youll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court, • Youll be required to meet agreed fraud KPIs and targets, • Youll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation, • Youll ensure compliance with company financial crime procedures and related policies, • Youll submit Suspicious Activity Reports as necessary to the Intelligence Manager, • Youll analyse fraud threats using multiple Excel datasets, • Youll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB) Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG), • Youll adhere to and consider all regulatory requirements at all times including TCF DPA and AML ensuring compliance., • Youll build and maintain relationships both internally and externally, • Youll comply with health and safety policies at all times, • Youll carry out duties activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Centrals customers and any third parties. Experience & Knowledge: • Youve strong motor claims and policy experience., • Youve fraud intelligence handling in the general insurance (motor) environment., • You can undertake research and write reports, • Youve some knowledge of fraud intelligence handling practices, • Youve an awareness of the IFB intelligence model., • Youve a good understanding of relevant fraud related legislation., • Youve a good understanding of all aspects of motor insurance., • Youve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: • Youre a great communicator both verbal and written with the skills to influence and negotiate, • Organisation timekeeping and prioritisation are second nature to you, • Youre analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems, • Youve got great customer service skills. After all our customers are key!, • Youve got strong numeracy and literacy skills, • Youre not fazed by computers and software. Competent in Microsoft applications particularly Excel., • Youve good report production skills Behaviours: • Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!, • Youre self-motivated proactive and enthusiastic, • Youve a flexible approach to work and adopts a positive attitude embracing embedding and incorporating the Company values, • Youre passionate about reducing the business exposure to fraud risk, • You can use initiative to make decisions, • Youve got a sharp eye for detailand accuracy, • Teamwork makes the dream work! Youve the ability to work on own initiative and as part of a team, • Youre confident in presenting complex information in a clear and concise manner. Youve got this!, • Youll strive to drive business improvements to contribute to the success of the business So what are you waiting for Apply today! What can we do for you People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full

About the Role Our client is an established UK renewable energy company delivering commercial-scale solar PV and battery storage projects. They have a strong pipeline of projects and work with major commercial clients across the country. You'll manage multiple commercial solar and BESS projects from design handover through to commissioning, ensuring delivery on time, on budget, and to specification. Key Responsibilities • Manage site teams, subcontractors, and suppliers across multiple commercial projects, • Coordinate civil, electrical, and battery storage installation works, • Work with DNOs and technical consultants to ensure regulatory compliance, • Complete DNO applications, MCS certification, and project documentation, • Maintain HSEQ standards in line with CDM regulations, • Monitor project performance, risks, and costs, • Support contract negotiations and procurement for BESS components Experience: • 3+ years managing commercial solar PV and/or BESS projects, • Technical understanding of solar and battery storage installations, • Experience managing multi-disciplinary teams and subcontractors, • Knowledge of DNO processes (G98/G99) and MCS standards Skills: • Strong HSEQ knowledge and CDM 2015 compliance, • Excellent communication and stakeholder management abilities, • Project planning and reporting skills Preferred • Background in EPC, electrical contracting, or renewable energy consultancy, • Experience with project planning software (MS Project, Primavera), • Proficiency in PV design software (PV*Sol, SolarEdge Designer) What's On Offer • Performance-based bonus, • Career development opportunities within a growing company, • Company vehicle or travel allowance, • Comprehensive benefits package including ongoing training This is a hands-on role suitable for an experienced project manager looking to work on large-scale renewable energy projects with a well-established company.

About the Role Our client is an established UK renewable energy company delivering commercial-scale solar PV and battery storage projects. They have a strong pipeline of projects and work with major commercial clients across the country. You'll manage multiple commercial solar and BESS projects from design handover through to commissioning, ensuring delivery on time, on budget, and to specification. Key Responsibilities • Manage site teams, subcontractors, and suppliers across multiple commercial projects, • Coordinate civil, electrical, and battery storage installation works, • Work with DNOs and technical consultants to ensure regulatory compliance, • Complete DNO applications, MCS certification, and project documentation, • Maintain HSEQ standards in line with CDM regulations, • Monitor project performance, risks, and costs, • Support contract negotiations and procurement for BESS components Experience: • 3+ years managing commercial solar PV and/or BESS projects, • Technical understanding of solar and battery storage installations, • Experience managing multi-disciplinary teams and subcontractors, • Knowledge of DNO processes (G98/G99) and MCS standards Skills: • Strong HSEQ knowledge and CDM 2015 compliance, • Excellent communication and stakeholder management abilities, • Project planning and reporting skills Preferred • Background in EPC, electrical contracting, or renewable energy consultancy, • Experience with project planning software (MS Project, Primavera), • Proficiency in PV design software (PV*Sol, SolarEdge Designer) What's On Offer • Performance-based bonus, • Career development opportunities within a growing company, • Company vehicle or travel allowance, • Comprehensive benefits package including ongoing training This is a hands-on role suitable for an experienced project manager looking to work on large-scale renewable energy projects with a well-established company.

Please note: locum or part-time arrangements can be explored for this role Salary: <£60,000 Location: Haywards Heath (flexibly hybrid) Are you looking for a change of pace that will provide you with the true work-life balance you've been longing for, paired with a newfound sense of contribution towards the local community? This district council is searching for a Senior Planning Solicitor to integrate into their Haywards Heath-based legal team. Join them in their pursuit of building a collaborative and capable legal offering, flexing your confidence as the line manager of two team members while independently providing planning law advice for primarily non-contentious matters. This role provides an opportunity to take real pride in your work as you effect positive change on your doorstep. Additionally, this change of pace does not mean less exciting work; this is one of the top areas for expansion and regeneration in the entire country, meaning that there's a steady stream of work for you to sink your teeth into. In addition to a healthy flux of work and the gratuity of contributing towards social change, you will also receive a range of benefits, including: • 32+ days of annual leave per year, plus 'flexi-time' permitting further leave, • A generous local government pension, with current employer contributions of 17%, • Full occupational health support, • Flexible working; full or part-time, office-based or hybrid with in-person meetings. As well as attending council planning meetings and providing ad hoc advice to local councillors, you will conduct the full spectrum of planning matters, consisting of enforcement notices and the drafting and service of various orders and deeds, in addition to Section 106 agreements. Knowledge of SAMM and SANG contributions is preferable, as is a desire to remain informed on planning legislation developments. In the words of their most recent hire, it's time to consider the 'hours and hours of your life that you get back' by leaving behind the stress of billable hour targets and opting for a more fulfilling career path. Interested in this planning solicitor job but unsure if this style of in-house work is for you? If you share this team's passion for contributing to their community and want a role that empowers a healthy work-life balance, please get in touch. The Council is committed to diversity through a set of equality objectives and believes its workforce should reflect the wider community. Please get in touch if you have any questions concerning reasonable adjustments or diversity practices. Contact ___ or ___ at Harvey John for more information about this Planning Solicitor job in Haywards Heath. Harvey John recruitment is acting as an Employment Agency in relation to this vacancy. The salary bracket advertised is FTE, for guidance only, and was set by the agency.

ROLE DESCRIPTION We’re looking for a proactive and organised Junior Project Manager / Project Administrator to support our team in delivering high-quality broadband communication products. You'll help plan and track R&D projects from early ideas to finished products, working with teams across the UK and the Far East working 20 hours per week. This is a great opportunity for someone with a background in engineering or product development who enjoys keeping things on track and working with different people and teams. KEY RESPONSIBILITES Project Support • Help create project plans (tasks, timelines, budgets, resources)., • Schedule and lead project meetings and take notes., • Track progress and keep project tools up to date., • Raise and monitor purchase orders with suppliers., • Ensure suppliers deliver on time and stay on budget. Communication & Collaboration • Work closely with teams in R&D, Product Management, and Quality Control., • Keep everyone informed with clear updates and reports., • Coordinate with outside suppliers and contractors., • Share project updates in meetings with managers. Risk & Quality Management • Spot potential problems early and help find solutions., • Make sure everyone is working from the most up-to-date documents., • Help plan testing with the Quality team., • Check if all documentation is complete at every stage of the project. KEY CLIENTS • Product Line Management, major network operators globally via Product Line Management, • Manufacturers QUALIFICATIONS Education (Preferred) A diploma or certificate in project management (e.g. Agile, Scrum, PMP, PRINCE2). Experience (Preferred) • 1.5+ years of experience in project administration or management, ideally in tech or engineering., • Experience working with overseas (Far East) suppliers. Skills • Strong communication and people skills., • Able to stay organised and manage multiple tasks., • Comfortable using Microsoft Office (Word, Excel, Teams)., • Familiarity with project tools like Jira or Confluence is a plus., • Project management tools (such as MS Project, Jira, Confluence). KEY COLLEAGUES You’ll collaborate with: • R&D Team (UK), • Project Management Office (PMO), • Product Line Managers, • Quality Control Manager, • Outsourcing Partners COMMUNICATION LINES Collaborate with: R&D Team (UK), Work closely with internal teams and international partners Consult with: Product Line Managers Inform: Project Management Office (PMO), leaders, all relevant stakeholders Accountable to: Director of R&D (UK and Outsourcing)

Straight-Line Civils are currently hiring a Site Manager to cover 12 sites across the UK: * Lincoln * North Devon * Watford, Hertfordshire * Norfolk * An island West of Scotland * Ludlow, Shropshire * Crawley, West Sussex * North Pennies, near Carlisle * Aberdeen, Scotland

We're now looking for a Technical First Line Manager to lead our operations and drive success. Streamline Processes: Implement innovative strategies to enhance productivity and efficiency in our workshop.

You’ll lead a team of 50+ staff, including department managers.

First Line Risk Manager - Consumer Duty, crawley, west sussex. Collaborate with 2nd line risk and compliance teams to ensure robust governance and reporting.

We're currently recruiting in our Chequers Corner Brewers Fayre.Working 16 hours per week, paying up to £13.Grill Chef – Chequers Corner Brewers Fayre - Restaurant.Come and be a Chef at Chequers Corner Brewers Fayre in Dagenham.Help our kitchen team to prepare, cook and serve up mouth-watering me

The Payments Risk Manager plays a critical role in Line 2 with protecting the integrity of the institution’s payment operations. Risk and Compliance Manager/ Senior Manager. Sign in to set job alerts for “Risk Manager” roles.

We're currently hiring at Bar + Block Whiteley.Working 30 hours per week, paying up to £13.Grill Chef – Bar + Block Whiteley - Restaurant.Come and be a Chef at Bar + Block Whiteley.Help our kitchen team to prepare, cook and serve up mouth-watering meals in our fun, pub restaurant.Immediate start,

Straight-Line Civils are currently hiring a Site Manager to cover 12 sites across the UK:.

We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Universities on a part time basis contracted to 16 hours per week.As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all w

Product Line Manager - Busway (EMEA) page is loaded. Product Line Manager - Busway (EMEA). Product Manager – Busway, EMEA.

We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Healthcare on a full time basis contracted to 37.As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all within the market-

Our client, an international aerospace company working in the defence sector has an opportunity for experienced Commercial Manager to join them on a contract basis. Supports / leads coordination and partnership with other internal functional disciplines, integrating business / finance / programme pr

Chef de Partie - Isles of Scilly.The Isles of Scilly is a subtropical paradise.Nestled on St Mary's, the largest of the islands, The Atlantic provides the perfect base for exploring all that this magical archipelago has to offer.Working at this scenic inn offers the chance to discover a unique way o

We're now looking for a Warehouse First Line Manager to lead our operations and drive success.

Leisure Operations Manager - Mainstone. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well-oiled machine.

Global Product Line Director - Busway. Product Manager will oversee P&L analysis, customer engagement, market strategy, pricing, operational excellence, and R&D, ensuring compliance with IEC, EN, and other standards. Product Manager – Busway, EMEA.

We need a strong Operations Manager (who acts as the deputy to the General Manager) who's great with people, knows about hotel operations and can lead a close-knit team. We provide lots of opportunity to progress and move up - we have made hundreds of internal promotions, including to Gene

Are you an experienced Team Leader looking to take a next step in your career? Perhaps you’re already a First Line Manager but wanting a new challenge? Whatever the reason, we have a great position for you!. Your benefits package includes private medical health and dental care, a company sponsored

The C&E Operations Manager will be. In line with the requirements of the Asylum immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

Our Energy Networks business is home to over two hundred talented people ranging from our early career professionals through to established engineers and project managers. We are currently recruiting for a EHV OHL Project Manager to join our UK Transmission and Distribution (T&D) team.

Access to our online platform where you can manage your schedule, request holidays, and access various benefits, including:.

Review labour requirements with the operations manager, planning against volumes and activities to produce labour requirements and work schedules to include contingency plans and overtime requirements. Build and maintain your team members in line with our people plan, identifying talent and training

Junior Sous Chef - The Red Deer, Horsham.OTE including Tronc on 48-hour average contract.At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our kitchen team as a.We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home.F

Product Manager (f/m/d) for Overhead Line Digitalization. Product Manager (f/m/d) for Overhead Line Digitalization. Product Manager (f/m/d) for Overhead Line Digitalization.

Access to our online platform where you can manage your schedule, request holidays, and access various benefits, including:.

We are seeking a skilled and dedicated Production First Line Manager to oversee the production operations of our family owned client in Royston (SG8). The Production First Line Manager will be responsible for maintaining high standards of quality.

Stay in touch with what's going on with our online Zizzi community that also provides access to your rotas and payslips. Making sure the restaurant and kitchen is Looking Fabulous at all times, are hitting the mark set out in our policies, processes and guidelines, and that your team are doing the s

We're now looking for a Warehouse First Line Manager to lead our operations and drive success. Streamline Processes: Implement innovative strategies to enhance productivity and efficiency in our warehouse.

Commis Chef - The Red Deer, Horsham.At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our kitchen team as a.We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home.From the elegance of Brasserie Blanc to the charm of H

We're now looking for a Transport Manager to take the helm of our daily transport operations! In this pivotal role, you will lead our dynamic team to achieve excellence and drive success throughout our transport network.

Chef de Partie - The Red Deer, Horsham.At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our kitchen team as a.We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home.From the elegance of Brasserie Blanc to the charm o

Global Product Line Director - Busway. Product Manager – Busway, EMEA. Develop and recommend product line strategies tailored to the EMEA market trends, customer needs, and regulatory requirements.

Remember, we just need a manager who GETS IT!.

We're now looking for a Warehouse First Line Manager to lead our operations and drive success. Streamline Processes: Implement innovative strategies to enhance productivity and efficiency in our warehouse.

Supports stock control by following portioning guidelines and reducing waste. Reports any maintenance or safety concerns to the Head Chef or General Manager. Employee Assistance Programme & GP appointment helpline.

Our client has an opportunity for an Assembly & Integration Manager to join them on a permanent basis. Role: Assembly & Integration Manager Location: Didcot, Oxfordshire Hours: 37. Manage daily manufacturing, assembly and integration operations across product portfolio to ensure quality, schedule an

Operations Manager - Olde Bell. A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT. Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.

The role of the Line Manager is to effectively line manage CRAs and/or CTAs, ensuring high performance, quality, and continuous development. Experience as a CRA with LM potential as determined by the hiring manager, CRA manager, project manager, or equivalent role. Ensure FSP staff achieve expected

This role is pivotal to the Garden Centre and will involve collaborating with the Operations Team, General Manager and Trading Manager on a daily basis to ensure the smooth running of our centre. You will be a trusted member of the leadership team and will be required to be Duty Manager and cover fo

Carnival UK is in search of a Digital Self Service Manager, who is crucial in supporting our digital direction and nurturing a high-performing team. We want to empower our teams to deliver exceptional results, and the Digital Self Service Manager will play a pivotal role in shaping the way we do thi

To work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

EHV OHL (Overhead Line) Project Manager - Energy. EHV OHL (Overhead Line) Project Manager - Energy. Our Energy Networks business is home to over two hundred talented people ranging from our early career professionals through to established engineers and project managers.

Blue Arrow are recruiting for postal/van drivers for our client based in Dalry.Location: Dalry Delivery Office.Shift: working 5/7 rota (site provide rota).PAYE (holiday pay accrued on top of hourly rate).You can also be out on foot delivering mail door to door.If you are interested please call the o

We're now looking for a Warehouse First Line Manager to lead our operations and drive success.

JobTitle:EventOperationsManager(Catering).

Leading a team consisting of analysts, project managers, and senior project managers, ensuring that projects are well-scoped, well-managed, and delivered to the highest standards, whilst fostering a culture of collaboration and empowerment. Our Digital team is in search of a Senior Digital Projects

We are working alongside a well-known Gastropub in Mid Sussex that is seeking an experienced Sous Chef to join a brigade of 8 chefs.The ideal candidate will be a talented chef, with a passion for cooking with fresh ingredients, strong communication skills, experience handling high volu.

We're now looking for a Warehouse First Line Manager to lead our operations and drive success. Streamline Processes: Implement innovative strategies to enhance productivity and efficiency in our warehouse.

Food and Beverage Operations Manager - Luxury Boutique Country House Hotel - East Sussex. An Exceptional General Manager. Food and Beverage Operations Manager.

As Transport First Line Manager, you will play a key role in ensuring that our driving team delivers a first-class professional delivery service. Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a full

As a Bills Junior Sous Chef your excellent personal skills will create a good atmosphere in the kitchen, making sure the standard of service hits the mark every time and the kitchen delivers fantastic fresh dishes throughout the day.Youll get to lead by example, too.Excellent organisation and a cool

Sign in to set job alerts for “First Line Manager” roles. Are you an experienced Team Leader looking to take a next step in your career? Perhaps you’re already a First Line Manager but wanting a new challenge? Whatever the reason, we have a great position for you!. Operations Manager - Across

At Heartwood Collection, were on the lookout for passionate and vibrant individuals to join our team as a.The Old Crown in Great Bookham.Recruitment Days are being held at:.St Nicolas Church, Church Road / Lower Road, Great Bookham, KT23 3PN.This location is on the opposite side of The.

Our Energy Networks business is home to over two hundred talented people ranging from our early career professionals through to established engineers and project managers. We are currently recruiting for a EHV OHL Project Manager to join our UK Transmission and Distribution (T&D) team.

Our client is a celebrated grand British restaurant, live music venue and drinks lounge based in the heart of Canary Wharf.They offer guests a truly unique dining experience! The restaurant celebrates the very best of British Produce and is open for lunch and dinner!.A solid professional kitchen tea

Straight–Line Civils is currently hiring a Site Manager to oversee 12 sites across the UK:.

An opportunity has become available to join the Olive Team providing support and cover within the.Monday to Friday 40hrs per week.

We're now looking for a Warehouse first line Manager to lead our operations and drive success. As a First Line Manager, you'll be at the heart of our warehouse operations, ensuring a safe, efficient, and customer-focused environment. Proven experience as a First Line Manager in a warehouse or logist

We are currently looking to recruit an experienced Chef De Partie for a fantastic opportunity in a 2 Michelin starred environment.Working for a great Chef Proprietor and Exec Head Chef you will learn from the best and become part of a fabulous team serving amazing food in this well know pub.As Chef

Elior Hospitals - Nourishing Those Who Care.As a Chef you will have plenty of responsibility.

ATL Hospitality and Events are looking for a CDP to join our team.We are looking for a skilled CDP who can work in a team and alone.We are wanting someone with experience on an open flame grill.You must be punctual and polite and are able to work under pressure.You must have your food hygiene Level

Do you love great food, good people and working in hospitality?.Do you want to work for an amazing, fun and supportive company?.We are looking for a passionate and motivated Head Chef with a minimum of 1 years experience.You must be good at working in a bus.

Junior Sous Chef - Elvis Evolution (ExCel London) | Full-Time / Permanent.We're looking for a dedicated Junior Sous Chef to join our talented culinary team.You'll support exceptional food service for our new immersive experience celebrating the lif.

Japanese Robatayaki restaurants.Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych.ROKA embodies the spirit of togetherness and shared dining: (.

We have a fantastic opportunity for a Chef de Partie to join us at Warner Hotels.The benefits of working with us.Free use of gym and leisure facilities.Free or 60% discounted food onsite.Access to numerous discounts and offers with many national brands and retailers.A fantastic opportunity for caree

Prepare special meals or substitute items.Regulate temperature of ovens, broilers, grills, and roasters.Pull food from freezer storage to thaw in the refrigerator.Ensure proper portion, arrangement, and food garnish.Monitor the quality and quantity of food that is prepared.Communicate assistance nee

We have an exciting opportunity for an ambitious Commis Chef to help us create exceptional food experiences for Compass Group Ireland on a full time basis, contracted to 37.As a Commis Chef, you will be working in a passionate and hard-working team to create an outstanding culinary experience for ou

Sous Chef Cumbria 3AA Rosettes £40k Package Temp Live In.A Sous Chef is required in a stunning area of Cumbria for this award-winning restaurant.Please note: We are unable to offer sponsorship for this role and candidates must have the right to work in the UK without visa sponsorship.If you req

Berkeley Scott, the country's leading hospitality agency is looking for a Chef Manager to work with one of our clients within our education division in East London.

Commis Chef fantastic training - independent, fresh food pub package to £30,000.A popular village pub with an excellent reputation for their fine cuisine, premium drinks, and welcoming hospitality.The pub is independently owned and run by true professionals who love their jobs and feel passionate

Chefs wanted in Liverpool (DBS and UK experience needed).Minimum Day rate £102/day for 6 hours.Are you an experienced and reliable chef based around Liverpool, seeking a new challenge?.Looking for variety in your role and a great work-life balance, with an opportunity to choose your hours and get t

Ottolenghi is well-known for its loyal following and a reputation for offering exceptional Middle-Eastern and Mediterranean cuisine.Our beautiful venue in Spitalfields is seeking a talented Pastry Chef de Partie to join our warm and welcoming back of house team.This is a fantastic opportunity to tak

Team meal whilst on shift prepared by our chefs.Taxi Contribution for late shifts.Staff Room Rate; Any Bedroom, Any House, $100 a night.Private Health and Dental Care.Up to 50% Staff Discount on Cowshed & Soho Home.

Team meal whilst on shift prepared by our chefs.Taxi Contribution for late shifts.Team discount on Food & Drink, 7 days a week.Team Room Rates; Any Bedroom, Any House, $100 a night.Health Cash Plan (option to add children).Dental Plan (option to add children).

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience.We are excited to be recruiting for a Hospitality Head Chef to work at a prestigious financial services site.Monday - Friday , 07:00 - 16:30 , 40 hou

JOIA is the first London restaurant by award-winning two Michelin-starred Portuguese chef Henrique S Pessoa and is inspired by Henrique's culinary heritage and travels across the.JOIA' meaning 'jewel' in Portuguese, is located on the 15th floor at the top of the new art'otel London Battersea Power S

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:.Grow your career with our Career Pathways and MyLearning programmes.Quick access for you and your immediate family to a Digital GP, and wider healthcare bene

Chef de Partie - Waterfront Street Kitchen and Bar (ExCel London).We're looking for a dedicated Chef de Partie to join our talented team at London's new entertainment district at ExCel London.Immerse LDN is dedicated to showcasing world-c.

Holroyd Howe is one of the UKs leading contract caterers, providing fresh innovative food services solely to independent schools and colleges.We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke re

We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Healthcare on a part time basis contracted to 28 hours per week.As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all wit

You could say that it is because we place a special emphasis on people, on the fulfilment of our employees and on their development.We could also tell you that it is because we are an international, dynamic and fast-growing group.Our teams proudly manufacture quality Sushi each day.If you want to wo

We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Eurest on a full time basis contracted to 36 hours per week.As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all within

El Cerdo Tapas Bar, Bourne End.TRONC, plus an annual performance bonus.Pay negotiable during the interview stage, depending on skill and experience).Are you an experienced, creative and passionate culinary expert? Then we want to hear from you! El Cerdo is a Spanish Tapas restaurant with restaurants

Head Chef Northumberland 2AA Rosettes 45k Plus Tips.A Head Chef is required for this country house hotel set in beautiful Northumberland countryside.Please note: We are unable to offer sponsorship for this role and candidates must have the right to work in the UK without visa sponsorship.If you r

We are currently recruiting for a Chef de Partie to join the kitchen brigade at a beautiful venue in the heart of Buckingham.The Chef de Partie will assist the senior Chefs in the preparation and service of food on their given section for multiple outlets, ensuring that the highest standards are mai

Sous Chef Suffolk 2AA Rosette Gastro Pub Live In 45 Hour Week.Nestled in one of Suffolks most historic and picture-perfect villages, this magnificent property is a dream for any chef who appreciates exceptional produce, heritage-rich settings, and refined British cuisine with a modern touch.Plea

Relief Chef - Care Home - Horsham - Excellent Hourly Rate!.Platinum Recruitment is actively seeking adaptable and energetic Relief Chefs to join a reputable care group with multiple locations throughout the UK.If you're looking for ad-hoc temporary work in Horsham that offers great benefits and a su

Head Chef, £55,000 per annum+ Bonus, B&I Contract Catering, High-Volume Retail.Why you should join our client's company as Head Chef:.Head Chef salary of up to £55,000 per annum.Training & career development opportunities.Pension scheme, healthcare, meal and gym benefits.A market-leading hospitali

Two days per week (including some weekend work).Additional hours may be available to cover holidays and staff absences.A respected contract catering provider is seeking an experienced.This is a rewarding opportunity.

Reporting to the General Manager, this position would suit an experienced Senior Chef who would love to have freedom to create different menus & run their own kitchen, or a Senio.

Head Chef - The Jug & Bottle, Heswall, CH60 4RH.Salary OTE £53,000 per annum plus excellent company benefits.The Jug & Bottle is somewhat of an institution in Heswall, and always has something of a buzz about the place, and whilst the town has had lot of new places come and go, our commitment to q

Commis Chef Hindleap Warren Educational Outdoor Centre.We are currently seeking an enthusiastic and reliable.Hindleap Warren Educational Outdoor Centre.

Head Chef – Fire, Flavour, and Craft.We are looking for a highly skilled Head Chef to take full responsibility for leading a fire-led kitchen with a strong focus on seasonal British produce.This is a rare opportunity to make your mark in a unique East London setting, where creativity, craftsmanshi

Location: New Opening in Canary Wharf.Days holiday including bank holidays.Bespoke training and development opportunities.Apprenticeships opportunities for all experience le.

Bistro Freddie, a 45-cover restaurant in the heart of Shoreditch's vibrant dining scene.As part of HAM Restaurants group, we've established ourselves as one of East London's most beloved dining destinations, showcasing the best of British produce through a French lens.Our buzzy open kitchen sits at

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:.Grow your career with our Career Pathways and MyLearning programmes.Quick access for you and your immediate family to a Digital GP, and wider healthcare bene

This is an exciting opportunity to join the team at.Isaac McHale, chef/owner of the 2 Michelin-starred The Clove Club.Bar Valette features a menu that champions simplicity and celebrates exceptional ingredients, sourced from some of the best producers in the country.As a member of our close-knit, in

We are a gastro pub based in the City of London and now looking for a Sous Chef / Senior Sous Chef keen to work on Sustainable low waste cuisine.The ideal Sous Chef / Senior Sous Chef will have some management experience and support an enthusiastic and talented the Head Chef.The ideal Sous Chef / Se

Sous Chef - Up to £18 per hour - Dependent on service Charge.At Brother Marcus, we have exciting opportunities for talented and ambitious Sous Chef to join our growing team.With five premium casual dining restaurants across central London, Brother Marcus is at the forefront of brining modern, vibra