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At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. This role is working 2.5 days, working a half day Wednesday and full day on Thursday and Fridays. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way, • Works independently to resolve issues, tasks and complaints within the required SLA timeframe, • Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress, • Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA, • Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person, • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints, • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers, • Previous experience of working in a fast-paced Customer Service environment, • Strong interpersonal and relationship building skills, • Proven ability to work collaboratively, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Experience of working in the housebuilding industry At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so. The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Tudor House. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience. Key Responsibilities: Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms. Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team. Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication. Support the local community by hosting events at the home and attending local events to promote the care home. Ensure showrooms reflect the luxurious home environment by keeping them available and presentable. Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support. Train team members to confidently conduct home tours during weekends and evenings. Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns. Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey. Use a Marketing Plan to demonstrate support for achieving occupancy targets. Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling. Support the conversion of respite residents by maintaining relationships and contact with residents and their families. Who are we looking for? The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times. Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection. £40,000 per annum. Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week. Place of work: Tudor House, Thornbury, Bristol. TPBN1_UKTJ

Taylor Wimpey plc Make a Home at Taylor Wimpey At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job Summary The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. This role is working 2.5 days, working a half day Wednesday and full day on Thursday and Fridays. Primary Responsibilities Demonstrates role model customer behaviour Acts as an inspiring role model across the team in the delivery of great customer service Always demonstrates positive behaviour when discussing or interacting with customers Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities Works independently to resolve issues, tasks and complaints within the required SLA timeframe Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers Experience, Qualifications, Technical Requirements Previous experience of working in a fast-paced Customer Service environment Strong interpersonal and relationship building skills Proven ability to work collaboratively Proven ability to work independently, prioritise work and take initiative to find solutions to problems Proven ability to remain calm, measured and resilient in challenging situations Experience of working in the housebuilding industry What we offer at Taylor Wimpey At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Internal Applicants: Please inform your line manager if you wish to apply for this role

The ideal candidate will have at least one year of experience in PR or journalism, with a strong understanding of media relations, writing skills, and a passion for the travel sector. The role involves event organization, media list management, and collaboration in a dynamic environment.

Excellent understanding of media relations field; proven track record of successful media relations work. Establish and maintain relationships with key industry reporters across the globe, working alongside GE Vernova’s corporate and business media relations team. Managing proactive and reactive o

You will collaborate with creative teams, manage client events, and execute effective media relations.

A leading UK financial services organisation is looking for a Corporate Media Relations Lead to shape and deliver its financial and business media strategy. Build and maintain strong relationships with business, financial and trade media, as well as consumer groups and industry bodies. Strong experi

Key responsibilities include managing high-quality communications materials, media relations, and coordinating internal communications.

The role involves developing PR strategies, managing media relations, and overseeing high-profile public appearances. With a minimum of 10 years' experience in luxury PR, candidates should demonstrate extensive media connections and a strong network in celebrity culture.

This role offers opportunities for growth within a dynamic team and involves engaging with media to improve client visibility. The ideal candidate will have a strong interest in media, excellent communication skills, and some experience in drafting press materials.

Account Manager / Media Relations Specialist. Experienced in media relations or account management in a PR or communications setting. If you’re a media enthusiast who loves writing and building coverage for clients, this is your chance to make an immediate impact.

Key responsibilities include managing social media communications, drafting press releases, and maintaining the company website.

Senior Corporate Media Relations Manager. As Senior Corporate Media Relations Manager, you will play a pivotal role in protecting and enhancing the reputation of the world’s largest building society. You will lead proactive and reactive corporate media activity acrossUKbusiness and financialmedia.

A leading investment management firm in Greater London is seeking a Media Relations Executive. The successful candidate will assist in developing media strategies, maintain relationships with journalists and senior stakeholders, and support day-to-day press inquiries. Candidates should have at least

The ideal candidate will have 7-10 years of media relations experience, exceptional communication skills, and the ability to manage relationships with UK financial media. This role involves strategic communication, thought leadership initiatives, and managing media events, requiring an in-depth unde

Reporting to the Head of Media Relations, you will help to promote the firm’s range of active investment strategies and the views of our fund managers to journalists across print, broadcast, social and digital media. An exciting opportunity has arisen for a person with initiative and enthusiasm to

A major UK building society is seeking a Senior Corporate Media Relations Manager to lead its corporate communications strategy. This role involves advising senior executives, managing media activities, and shaping narratives for financial reporting. The ideal candidate will possess a strong network

The role involves crafting compelling narratives for clients, managing projects, and building strong relationships with media and clients.

The ideal candidate has strong media relations experience, preferably as a former journalist, and exceptional communication skills. A strategic communications consultancy is seeking a PR Account Director to develop media outreach strategies and secure coverage for clients.

A leading recruitment consultancy in Central London is seeking an Account Manager / Media Relations Specialist to craft compelling stories and engage with journalists. You will manage client relationships, identify media opportunities, and create impactful content in a collaborative environment.

As a Media Relations Advisor, you will be a key member of the Digital and Media Relations team, helping to keep the Group press office running smoothly and acting as a first point of contact for media enquiries. Manage and deliver key press office services such as the media database, media monitorin

A leading media company in the UK is looking for a skilled communications professional to manage B2B media relations, develop corporate communications strategies, and enhance stakeholder engagement. You will work collaboratively across teams to tell impactful stories and manage multiple media relati

A major defense and security company in Frimley seeks a Media Relations Advisor to manage media inquiries and protect the company’s reputation. The role requires experience in managing media relations, delivering external communications projects, and creating engaging content across various media.

Key Responsibilities*** Assist with the development of media plans and messaging to support Jupiter’s tactical and strategic business priorities* Develop and maintain a positive relationship with journalists at key publications* Develop and maintain a positive relationship with fund managers and o

Reporting to the Head of Media Relations, you will help to promote the firm’s range of active investment strategies, and the views of our fund managers, to journalists across print, broadcast, social and digital media. Interest in further developing your career in media relations and broader corpo

This role involves promoting campaigns across media, maintaining media relationships, and producing various publicity materials. Candidates should have current PR experience, strong writing skills, and a good understanding of regional media.

Skills & Experience:*** Media Relations Expertise: Proven ability to build and maintain strong relationships with UK financial media, including national newspapers, trade publications, and broadcast outlets. Senior UK Media Relations Manager (Contract) page is loaded## Senior UK Media Relations

Ideal candidates will have strong communication skills, an interest in media, and the ability to manage multiple deadlines. The role involves drafting press releases, supporting media outreach, and assisting account teams.

A luxury fashion brand in West London is seeking a Press Assistant to manage their press office operations.The role involves handling global sample requests, supporting on special projects, and maintaining sample collections.Candidates should have experience in luxury communications, proficiency in

We are seeking an experienced and proactive Private Markets Media Relations Lead to shape and deliver the media relations strategy for Schroders Capital’s private markets business. You will serve as the dedicated media relations expert for private markets, forging strong relationships with senior

A global leader in active fixed income is seeking a Senior UK Media Relations Manager to enhance its reputation and profile in the UK market. The role demands a strategic communicator with significant experience in media relations, particularly within the financial services sector. Responsibilities

Strong appetite for media relations, together with a sharp news sense and the ability to identify positive consumer angles with media appeal. We are looking for an experienced media manager to join our busy media relations team, and to help explain how our work affects people up and down the country

Media Relations Expertise: Proven ability to build and maintain strong relationships with UK financial media, including national newspapers, trade publications, and broadcast outlets. Leverage strong media relationships and thought leadership penetration in financial media, expanding reach into advi

A leading investment management firm in Greater London seeks a Media Relations specialist to join its Corporate Affairs team. This role involves crafting media strategies, building relationships with journalists, and supporting press inquiries. Candidates should have at least three years of media re

This fully remote role involves building media relationships, creating impactful content, and overseeing participation in industry events. The ideal candidate has a background in media relations and conference execution within life sciences. A leading biopharmaceutical organization is seeking a Publ

This role involves managing media relations, creating content for social media, and facilitating press engagements with a focus on sustainability and stakeholder messaging. Ideal candidates will have a degree in a relevant field and strong communication skills, enabling them to actively engage with

An investment management company is seeking a Media Relations Executive to promote their investment strategies and fund managers. The role involves building relationships with journalists, managing press inquiries, and supporting various corporate communication efforts.

A leading water services company in the UK is looking for a Head of Media Relations to lead the media strategy and enhance their reputation. You will collaborate with senior stakeholders, manage media engagement, and develop a high-performing team.

A leading tech conference company in Greater London is seeking a Media Relations Specialist to establish relationships with top media and manage content stages. The ideal candidate is creative, adaptable, and has experience working in media or relevant PR roles. Responsibilities include developing c

Experience of media relations planning and campaign execution, social media monitoring, writing press releases and internal briefings and analysis. This role is based in the UK and works in close collaboration with the UK and Middle East business and external relations and media relations colleagues

A leading communications agency in Greater London is seeking a candidate skilled in media relations and content creation. The role involves preparing clients for interviews, crafting press materials, and maintaining journalist relationships.

As Head of Media Relations for the Adecco Group, you will support the development of a new global Media Relations function that drives the profile of the Group, as well as its businesses and countries and helps reignite the Adecco Group’s presence in top tier media. Deep media relations experience

We’re looking for an exceptional Head of Media Relations to set the strategic direction of our media activity and act as a key ambassador for Thames Water’s Communications function. What you’ll be doing as Head of Media Relations. Lead the media relations strategy and set a clear, compelling v

The ideal candidate will focus on drafting client materials, building media relationships, and managing press releases. Responsibilities include creating engaging content and monitoring media coverage. A prominent agency in public relations is seeking an Account Executive to join their team in Londo

Like the idea of a hybrid client relations / delegate sales role?. The Role ofDelegate Sales + Sponsor Relations Executive. It is a soft relationship focused sell since these are existing members, so you will be used to selling in that manner.

A leading media consultancy is seeking a Media Relations Lead to spearhead its proactive media strategy. The ideal candidate will have a proven ability to secure print and broadcast coverage while building strong relationships with journalists in trade and economic sectors. This role offers the chan

A leading engineering organization in the UK is seeking a Media Communications Officer to enhance media relations and promote the impact of engineering.

Key responsibilities include creating communication strategies and strengthening media relationships. A leading energy transition firm is looking for a skilled media relations lead to oversee external communications in Electrification. Candidates should have over 10 years of experience, a Bachelor's