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Customer Service Advisor £13.30 per hour PAYE Pollards Wood, Chalfont St. Giles 18 Month Contract Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles Responsibilities: • Customer & Field Engineer Coordination, • Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers., • Manage service requests, schedule maintenance and repairs, and coordinate parts logistics., • Handle escalations and ensure timely, customer-focused resolutions., • Operational Support & Logistics, • Support internal teams with tools, parts and transport logistics, • Resolve courier and supply chain issues to maintain service continuity, • Collaborate with global logistics and planning teams to optimise service delivery, • Contract & Billing Execution, • Administer service contracts and manage non-contract service activities, • Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding, • Manage purchase orders, payables and dispute resolution in alignment with compliance standards, • Cross-Functional Collaboration, • Partner with legal, tax and compliance teams to ensure regulatory alignment, • Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts, • Support transformation projects that enhance operational efficiency and customer satisfaction Qualifications & Requirements: • Experience in a high-volume, customer-centric environment., • Background in service coordination, logistics, billing, or contract administration., • Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP)., • Strong communication, organizational, and analytical skills., • Proactive problem-solver with a continuous improvement mindset., • Strong stakeholder engagement and relationship-building capabilities., • Ability to adapt in a dynamic, regulated environment., • Experience in healthcare, med tech, or other regulated industries is advantageous.

Proficient in Microsoft 365 and care management software to drive data-led decisions. Manage budgets and protect the financial health of the business without compromising care. Actively identify opportunities and ensure the business is "fit for growth" by driving operational efficiencies that suppor

Role: Entry Lever Credit Controller (Permanent) Overview Our client is innovative, fast-growing company shaking up a traditional market. By offering highly personalized and comprehensive support, they help professionals manage their billing, collections, and debt recovery with ease. Backed by years of experience, With strong support from investors and Board Directors, they are focused on advancing services and technology to become the clear market leader in the sector. Role Description The Entry-Level Credit Controller is a structured on-the-job role with training which is designed to support rapid progression within a core business function. As a Credit Controller, you will be primarily responsible for ensuring that all invoices raised are settled in a timely manner. You will also be expected to quickly and efficiently resolve any debtor queries, with the goal of maintaining and reducing aged debt across our client portfolio. This role involves regular interaction with a variety of stakeholders, including client staff, internal team members, insurance companies, and other industry organizations. Strong communication skills, attention to detail, and a proactive attitude are essential for success. Key Responsibilities Liaise directly with patients and next of kin regarding outstanding accounts via telephone, email, and post. Process credit and debit card transactions securely over the phone. Liaise with debtors, including patients, insurers, and hospitals, conducting regular credit control activities through outbound emails, phone calls, postal correspondence, and SMS to minimize client debt. Consistently deliver on KPI deliverables while adapting to a dynamic, fast-paced work environment driven by ongoing software development and implementation. Issue reminder letters and formal demand letters via email and post. Engage directly with Bill Medical clients and their staff to discuss and resolve outstanding accounts. Redirect invoices to the correct payees where appropriate. Provide support to the wider team with ad hoc activities as required. Assist with handling incoming calls and voicemails, addressing queries efficiently or redirecting them to the relevant team member. Person Specification Highly motivated to contribute to the development and success of a new business. Strong customer service skills with a client-focused approach. Demonstrates numerical proficiency with a high level of accuracy and attention to detail. Excellent communication skills, both written and verbal. Ability to appropriately liaise with different levels of staff from client directors to insurance administrators. Ability to follow a structured process to ensure compliance, but able to work on own initiative. Capacity to work autonomously and meet critical deadlines. Supportive and positive attitude, fostering a collaborative team environment. Required Skills Competent computer skills, including proficiency in Microsoft Office (Excel, Word, Outlook) Salary: £24,000 per annum. Hours: Full time (37.5 hours per week) Benefits : Pension, Life Assurance, bonus scheme and Private Medical insurance Holiday: 25 days per annum + bank holidays TPBN1_UKTJ

We are excited to offer a fantastic opportunity for an experienced and motivated Senior Associate to join our client's prestigious estate agency in Berkhamsted . In this full-time, on-site role, you will play a vital part in the day-to-day operations of the agency, supporting the sales team, managing client relationships, overseeing property listings, and assisting with the valuation and sale of high-value homes. As a Senior Associate, you will be responsible for ensuring seamless operations within the agency, working closely with both clients and the sales team to ensure smooth transactions. Your role will be key in delivering excellent customer service and driving the business forward by actively contributing to its growth. Key Responsibilities: Client Relationship Management: Establish and maintain strong relationships with both clients and prospective buyers, offering expert advice and guidance throughout the property selling process. Act as the primary point of contact for clients, ensuring their needs are met efficiently and professionally. Overseeing Property Listings: Manage and coordinate property listings, ensuring they are up-to-date and accurately represent the property. This includes writing compelling property descriptions and liaising with photographers and contractors when necessary. High-Value Property Valuations: Conduct detailed valuations for high-value homes, providing clients with accurate and insightful market appraisals. Collaboration with Sales Team: Work closely with the sales team to ensure all sales processes are handled smoothly from initial inquiry through to completion. Provide support and coordination to ensure targets are met and sales are completed on time. Market Analysis: Stay informed about market trends, competitor activity, and local property pricing to provide clients with accurate advice and to assist with setting competitive pricing strategies. Compliance and Documentation: Ensure all property transactions and client interactions comply with industry regulations and legal requirements. Maintain accurate and thorough records of all transactions and communications. Customer Service Excellence: Ensure that all clients receive exceptional service, addressing any concerns or issues promptly and professionally. Strive to exceed client expectations to build long-lasting business relationships. Team Support: Support the team in daily tasks, ensuring smooth office operations, and contribute to the overall success of the agency. Key Requirements: Experience in Estate Agency: A minimum of two years of experience in estate agency, with a proven track record in property sales or lettings, ideally within a reputable agency. Experience in valuing high-value homes is highly desirable. Strong Interpersonal and Communication Skills: Ability to effectively communicate with clients, buyers, and the team in a clear and professional manner. Excellent Organisational and Multitasking Skills: Capable of managing multiple tasks and priorities in a fast-paced environment, maintaining attention to detail and ensuring that deadlines are met. Market Knowledge: Strong understanding of property market trends, property sales techniques, and local market conditions. Proficiency in Microsoft Office & Property Software: Competent in using Microsoft Office Suite (Word, Excel, PowerPoint) and property management software. Experience with CRM systems is beneficial. Team Player: Ability to work collaboratively in a team environment, offering support and sharing knowledge to achieve collective goals. Positive Attitude: A can-do attitude and proactive approach to tasks, with a focus on achieving both individual and team success. Whats on Offer: Competitive Salary: A competitive salary based on experience, with performance-related incentives and career growth potential. Career Development: Opportunities for career progression within a dynamic and reputable agency. Supportive Environment: Be part of a dedicated, close-knit team that values collaboration, professional growth, and personal development. Prime Location: Work in Berkhamsted, one of Hertfordshires most desirable locations with a mix of historic charm and modern living. TPBN1_UKTJ