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Imperial Recruitment Group are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Manager on a permanent basis. Salary: £35,500 per annum, plus bonus Contract Type: Permanent Location: Stockton Hours: Full Time (Mon – Fri 9am-5pm) Job Purpose The Customer Service Manager leads a high-performing customer excellence team while staying closely connected to operational processes. This dual focus ensures the delivery of exceptional service, continuous skills development within the team, and strong collaboration with leadership to achieve KPIs, operational efficiency, and customer satisfaction. Responsibilities: • Manage daily operations to ensure calls and emails are answered, efficiently, and with the customer’s needs in mind., • Oversee workload balancing, scheduling, and planning to maintain consistent service levels and response times., • Foster close working relationships with our Authority market to ensure open communication and transparency in performance., • Monitor KPI performance whilst attending regular meetings and producing reports for our Authority partners., • Act as the escalation point for customer concerns, ensuring swift resolution and clear communication with all parties involved., • Monitor service KPIs, customer satisfaction metrics, and feedback channels to identify improvement opportunities., • Collaborate closely with sales, production, finance, and suppliers to provide seamless end-to-end customer service., • Drive process improvements aimed at reducing errors, speeding up resolution times, and enhancing the customer experience., • Ensure compliance with internal quality standards and external regulations while maintaining a customer-first mindset., • Build skills, confidence and professional growth within the team with the support of the Senior Coordinator, • Partner with the Customer Care Manager to design and deliver training focused on service quality, communication skills, and customer-first behaviours., • Conduct regular 1:1s, feedback sessions, and career development planning with an emphasis on enhancing customer-facing capabilities., • Foster a customer-centric culture by recognizing success stories and sharing best practices across the team., • Encourage proactive problem-solving to anticipate and prevent customer issues before they escalate., • Support the Sales Operation on initiatives designed to elevate the overall customer journey., • Carry out any reasonable duties as requested by the Sales Operations Manager What we are looking for: • Proven leadership experience in a customer care, service, or order processing environment., • Demonstrated success in coaching, performance management, and change leadership., • Strong understanding of KPIs, workforce management, and operational performance metrics., • Experience handling escalations and building strong cross-functional relationships., • Proficiency in CRM systems, ticketing tools, and reporting dashboards., • Ability to thrive in a fast-paced, evolving environment with a focus on results and people., • Proficiency in CRM systems, ticketing tools, and reporting dashboards., • Strong IT literacy, including advanced MS Excel and other Microsoft Office applications., • Data-driven decision-making skills with the ability to analyse and interpret performance reports. For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.

Job Description PRINCIPAL RESPONSIBILITIES Here at Latus we have ambitious growth and strategic plans to grow our business over the next year.With this in mind, we are looking to grow our teams and require like minded and professional people to support our journey To pro

Electronics Project Engineer Our client is an established manufacturing client based in Harrogate. Due to continued growth, they are now recruiting an Electronics Project Engineer to join their New Product Development team. The Electronics Project Engineer will be responsible for supporting our client’s electronics development by driving key projects from design intent through to production. Ensuring quality and maintaining close, effective collaboration with internal and external stakeholders to drive NPD while maintaining the highest standards of quality and accuracy. Electronics Project Engineer – Key Responsibilities * Lead and independently implement development projects as required, taking ownership from initial specification creation through to final documentation. * Work with design and manufacturing partners, clearly communicating technical requirements, providing feedback and resolving project enquiries. * Deliver clear, proactive communication, ensuring the main project goals are understood. Prepare and deliver concise updates, reports, and presentations to stakeholders when required. * Assist with management of test jigs and fixtures to ensure operational readiness of these crucial assets. Support introduction of new PCBA test equipment. * Test and validate electronic products, verifying functionality and performance. * Perform fault analysis and bug detection, utilising analysis software and hardware tools to monitor and diagnose product performance issues. * Conduct technical research to identify, assess, and recommend new components, technologies, and design concepts for inclusion in new projects. * Ensure electronics documentation is accurate and up to date. Electronics Project Engineer – Skills & Experience * An Electronics/Electrical Degree or equivalent is preferred. * Excellent written and verbal communication skills. * Electrical or Electronics experience gained within a manufacturing environment. * Experience in managing projects and an ability to manage stakeholder expectations. * Have a questioning mind and a passion for solving problems. * Experience in PCB design and testing – highly desirable. The Electronic Project Engineer position is offering £35,000 - £40,000 basic salary plus great benefits. This is a full-time, permanent position, based on-site in Harrogate. All successful candidates will be contacted within 5 days of application for the position of Electronic Project Engineer. This vacancy is exclusively being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency

Agricultural Service Technician Salary: Up to £36,000 Base, 40K OTE | Day Shifts | Permanent / Company vehicle We are seeking a skilled Agricultural / plant engineer to join our growing engineering team, covering customer sites across the Teeside Area. This role is ideal for an engineer with a strong Agricultural/plant background, particularly within environments such as farming, ground equipment or similar sectors. The role will require you to travel to customer sites accross the Teeside area as well as workshop site based carrying out planned and reactive maintenance on highly technical agricultural machinery. The base salary is for your core hours but the nature of the role will require you to work overtime on a regularlar basis as the company ethos is set around your day is done when your work is done, with this is mind your realistic OTE will be around 40k, all travel and expenses are also paid for. Non-Negotiable Requirements of the Agricultural Service Engineer Agriculture or plant engineering experience Electrical and mechanical fault-finding experience. Engineering qualification (light or heavy vehicle is ideall). Experience working within a similar environment. Requirements for the Agricultural Service Engineer. Previous experience working on Agriculture or plant machinery Happy to travel to different sites as working from the site based workshop The Agricultural Service Engineer will benefit from: Working for a recognised market-leading business. Excellent benefits package including pension and uncapped earnings Training and development opportunities for engineers. If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert. For further details contact Chris Bacchus at Pioneer Selection As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme. You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details

Join theleadingteam in Will Writing and Estate Planning services in the UK, a field more critical now than ever. With over 50 years in financial services, our client has helped thousands secure their assets. As 60% of the population lacks wills, the demand for their services is unprecedented. The Opportunity: In this role as a Estate Planning Consultant, you will havefreedom over your schedule, fantastic earnings, a career with growth potential in a high-demand industry and the chance to make a real impact. We Offer (Estate Planning ConsultantBenefits): Earn Big: £50k £100k OTE, self-employed with uncapped commission. Enjoy Flexibility: Self-managed scheduling and flexible working hours. Receive Top-Notch Training: Full sales, marketing, and product training provided. Get ComprehensiveSupport: Start-up kit including a tablet, sales kit, and extensivesupportfor a one-off £1195 investment. Make a Difference: Help secure people's assets and provide peace of mind. Are You the IdealEstate Planning Consultant? Consultative sales approach and entrepreneurial spirit. Strong communication skills and a passion for the industry and sales. Independent, motivated, and adept at generating referrals. Presentable and ready to impress. Have access to a car and drivers licence. Ability to get out of your comfort zone KeyResponsibilities of an Estate Planning Consultant: Conduct online and face-to-face Will instructions. Upsell services such asTrusts, Funeral Plans, and Document Storage. Generateleadswith our full training andsupportsystem. Apply Now For An Immediate Interview! TPBN1_UKTJ

We are Mind, Money & Business, a world-class coaching and consulting company specialising in Business, Mindset and Manifestation. Founded by Mindy Paul, the company has helped entrepreneurs generate over $100 million in revenue in the past seven years.

Job Title: Senior Software Engineer.Our client is a London based fintech that helps companies manage genuinely complex money flows, not just push payments from A to B.They run end to end movement of funds across cards, Direct Debit and open banking, apply clear allocation rules, and pay out to multi

Do you want to support people with mental health issues in a moment of crisis?.Are you calm, non-judgemental and able to work effectively with people experiencing distress?.If you can embody our values of.Community Outreach Worker Physical Health.

A new joint venture between a European SaaS platform and a major UK construction and infrastructure business is building a carbon focused data product for the built environment.The aim is to turn messy project and supply-chain data into decision ready insight that helps contractors win and deliver w

Do you want to support people with mental health issues in a moment of crisis?.Are you calm, non-judgemental and able to work effectively with people experiencing distress?.If you can embody our values of.Team Lead Connect To Work (IPS Employment Advice).

Mind BLMK works across our communities to support positive mental health and wellbeing.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?If you can embody our values ofHope,Courage,Togetherness</b

Care in Mind provide residential services for young people aged 16-30 years old. We are a Mindful & Disability Confident Employer. At Care in Mind our homes are always a hub of activity and energy where the young people can feel safe, and our staff enjoy coming to work.

Do you want to support people with mental health issues in a moment of crisis?Are you calm, non-judgemental and able to work effectively with people experiencing distress?If you can embody our values ofHope,Courage,

Adhering to Derbyshire Mind policies andprocedures and the Volunteer Code of Conduct, including our Health and Safetypolicy and Risk Assessments for the MindSpace groups. Derbyshire Minds MindSpace walks are informal community walk and talksin local parks. Co-leadingmindful, relaxed walk in a local

We’re MindCandy, the creators of Moshi Monsters, the hit online virtual pet game where kids can adopt a monster, play, and explore the world of Moshi. Collaborate across disciplines and architect systems for gameplay, UI, animation, and tools - always keeping scalability in mind. If you believe yo

A mental health foundation trust is seeking an Advanced Clinical Specialist to lead their Wellbeing in Mind Teams.

Some attendance at MindCHWF, 12 OrsmanRoad, Haggerston, N1 5QJmay occasionally be required. About Mind in the City, Hackney and Waltham Forest. Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real differ

Mind Partners is an executive search firm with offices in London and Paris. Referrals increase your chances of interviewing at Mind Partners UK by 2x.

The Interim Director of Services will have overall responsibility for the strategic oversight and operational management of MindTHNR services, ensuring services are user-led, safe, evidence-based, and sustainable. Working as part of the Leadership Team and reporting directly to the Chief Executive,

Heart Mind Talent is happy to partner with Verified Global to help with hiring another US content writer.

We want a technically minded individual: somebody who builds and operates the automation, improves workflows across CRM, enrichment platforms, automation tools and AI‑driven systems data pipelines and tooling that power scalable go‑to‑market execution.

Key Account Manager – M&S & Boots Accounts.Managing Nuxe's key accounts at Marks & Spencer and Boots on a 1‑year fixed‑term contract.Executing Nuxe’s strategy within Boots and M&S to deliver business objectives and KPIs.Day‑to‑day key accounts management.Ensuring Nuxes development and pr

IT Support Specialist (Healthcare) – Body and Mind Healthcare Clinic. Body and Mind Healthcare Clinic is seeking a proactive and security-conscious. Body and Mind Healthcare Clinic.

A mental health support organization is hiring a Floating Mental Health Support Worker in Yorkshire.The role involves helping young people develop independence through support with education and life skills while ensuring their safety and well-being.Applicants must have a full UK driving license and

About Mind in the City, Hackney and Waltham Forest : we are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation. This is a critical priority for Mind CHWF. At Mind CHWF, we offer significant personal and professional development opportunities, encoura

We are Mind, Money & Business, a world-class coaching and consulting company specialising in Business, Mindset and Manifestation. Founded by Mindy Paul, the company has helped entrepreneurs generate over $100 million in revenue in the past seven years. Submit your CV to support@mindypaul.

An executive search firm is partnering with a global cosmetics brand to find a Marketing Manager for the UK&I.The ideal candidate will be responsible for developing and executing comprehensive marketing and media plans, managing a small team, and ensuring budget adherence.Candidates must have a mark

A mental health charity is looking for a Marketing and Communications Officer in the Greater London area.The role involves delivering impactful marketing strategies and communications, supporting the growth of the brand and income generation.Applicants should ideally have a passion for mental health

Executive Director of Fondation de France UK.Fondation de France UK is a newly established British organisation seeking an Executive Director (ED) to join the London based organisation.This role offers the opportunity to support a dynamic Board of Directors in achieving their goals.The successful ca

A leading coaching and consulting firm is seeking a Director of Sales to aggressively build and lead their sales team from the ground up.This remote role requires proven experience in high-ticket sales, the ability to create effective sales strategies, and a deep understanding of performance metrics

A leading NHS Trust in the United Kingdom is seeking an Advanced Clinical Specialist to provide expert clinical leadership for their innovative Mental Health Support Teams.This pivotal role involves developing consistent, evidence-based care models while driving service expansion.Candidates should h

A dedicated mental health service provider in Greater London is seeking Honorary Therapists to join the Psychological Therapies Team.Candidates should be fully qualified or nearing qualification, able to see three clients per week.The position offers significant professional development opportunitie

We will expect your values and behaviours to mirror those of Care in Mind, as illustrated on page 2 of the job description. Hub Based with travel to the Care in Mind portfolio - to Huddersfield and Liversedge in West Yorkshire. Care in Mind provides residential services for young people aged 16-30

Mind Partners is an executive search firm with offices in London and Paris.

Norfolk and Waveney Mind is seeking a Digital Services Lead in Greater London to oversee their digital strategy and operational leadership across IT and data functions.

A leading recruitment agency is looking for a US Sports Content Specialist to create compelling content and engage with sports fans in a full-time role based in central London.This position requires 1-5 years of experience in content creation, marketing, or social media, along with a strong passion

A UK-based charity organization is looking for an Executive Director to lead strategic growth initiatives and manage donor relations.This role involves working closely with the Board and international teams, fostering partnerships, and overseeing grant administration.The ideal candidate should have

Solent Mind is seeking a Senior Wellbeing Advisor based in the New Forest locality.

A community mental health charity is seeking a Walk Leader to co-lead friendly walks in local parks.The role involves creating a safe, welcoming environment, listening to attendees, and promoting mental wellbeing through nature.Ideal candidates should possess good communication skills, empathy, and

A leading mental health charity in England is seeking a Senior Psychological Wellbeing Practitioner to supervise and manage staff while maintaining a clinical caseload.Candidates should have a thorough understanding of clinical practices and enjoy coaching others.This role offers a salary progressio

A leading manufacturer of semi-trailers is seeking an experienced Area Manager to oversee business development in the North of England and Scotland.The ideal candidate should have a minimum of 5 years in the commercial vehicle industry, with a strong self-motivation and ability to work independently

Heart Mind Talent has partnered with Verified Global to find a high‑impact US Sports Content Specialist ready to build, own, and scale a standout betting brand. Heart Mind Talent · London Area, United Kingdom (On‑site).

Mind Friend is a dynamic mental health technology platform committed to transforming mental health care through innovative solutions and a global network of licensed mental health professionals.

A recruiting agency is seeking a passionate US content writer to develop high-impact content for platforms related to sports betting.The ideal candidate will be driven by a love for sports, possess strong copywriting skills, and have practical knowledge of social media.This role offers industry-lead

Solent Mind has a gold award for workplace wellbeing index 2022/2023 and has signed up to be a mindful employer. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind, the national mental health charity. Solent Mind has its own board of t

A dynamic financial services platform in the UK seeks a Senior Engineer to build and innovate backend systems for stablecoin-powered debit cards.You will define core infrastructure, collaborate with customers in integrating systems, and contribute to impactful financial solutions worldwide.The role

Mind Candy is looking for a Senior Unity Engineer to help relaunch Moshi Monsters, a beloved kids’ IP.