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The Role Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime. As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets. You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites. You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001. Key Responsibilities • Troubleshooting and repair of hardware faults and the installation of spares or components as required, • Installation and decommission of managed equipment within the Data Centres and external customer sites, • Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments, • Accepting and taking ownership of fault escalations from internal teams, • Providing internal and external customers with timely updates on progress of incidents, • Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics, • Documentation of Data Centre equipment, service configuration and hardware solutions, • Carry out physical checks and audits as required by the business and its customers, • Update and maintain Claranet databases following all changes to equipment or assets Skills and Attributes • Full UK manual driving licence, • A demonstrable passion for delivering exceptional customer service, • Demonstrable problem-solving and troubleshooting skills, • Ability and drive to create and maintain up-to-date documentation, • Ability to follow complex instructions for unfamiliar tasks, • A positive ‘can-do’ attitude, • Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation, • You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills, • Enthusiastic and highly motivated Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday., • Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! • To view full job description please visit our careers page

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