35 Best operational excellence Jobs in Epsom (November 2026)

🍕 WE’RE HIRING – BRANCH MANAGER 📍 Papa Johns, Epsom We are looking for an experienced Branch Manager to lead our Epsom store. Requirements: • Minimum 2 years’ experience working in Papa Johns stores., • Strong knowledge of Papa Johns operational standards, food safety and customer service., • Ability to lead and train staff, prepare rotas and manage busy shifts., • Confidence in managing stock, controlling food and labour costs, and driving sales., • Availability to work evenings and weekends. Responsibilities: • Manage the store’s daily operations., • Maintain food quality, hygiene and audit standards., • Deliver excellent customer service and resolve complaints professionally., • Build a reliable team and improve store performance. 💷 Salary: Dependent on experience. 📩 To apply, send your CV and a brief summary of your Papa Johns experience by direct message

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About the Role We are looking for an experienced, reliable and passionate Cook to join our catering team. We are looking for someone with a genuine understanding and appreciation of traditional British cuisine, who takes pride in preparing good, honest, well-cooked food. This role would suit a practical, hands-on cook who is confident in the kitchen and familiar with classic English dishes, traditional pub food and wholesome, home-style cooking. We are not looking for a fine-dining or overly complicated approach to food. Instead, we want someone who understands the importance of good ingredients, traditional cooking methods, consistency and delivering food to a high standard. Key Responsibilities • Preparing and cooking traditional dishes and everyday favourites., • Preparing homemade meals, including roasts, pies, stews, casseroles, fish dishes, vegetables and traditional puddings., • Preparing food in larger quantities while maintaining quality and consistency., • Carrying out food preparation and ensuring the kitchen is organised and ready for service., • Maintaining excellent food hygiene, cleanliness and food safety standards., • Working alongside the catering team to ensure smooth and efficient kitchen operations., • Managing preparation and cooking times to ensure food is ready for service., • About the Venue, • We are an established catering operation based within a private members’ club, providing food and dining services for members and their guests in a traditional, welcoming setting., • Our catering varies from day to day, with smaller lunches and meals for around 10 people through to larger dining services and functions catering for up to 100 guests., • We pride ourselves on providing good-quality, freshly prepared food, with an emphasis on traditional British cooking, generous portions and consistent standards. Our food offering is centred around classic English favourites, traditional home-style dishes and seasonal menus. What We Are Looking For • Previous experience as a Cook or in a similar kitchen role., • A strong knowledge of traditional English and British cuisine., • Confidence preparing classic dishes from scratch., • Someone practical, hardworking and organised with good kitchen skills., • The ability to work independently as well as part of a team., • Someone reliable who takes pride in their cooking and presentation., • A positive attitude and a hands-on approach to kitchen work. What We Offer • 3–6 working days per week, depending on business requirements., • Potential for a salaried position for the right candidate., • An attractive seasonal working arrangement, with the potential for two months off during the summer, 60-75% off full pay, • A friendly and established catering environment., • Opportunity to become a valued, long-term member of the team. If you are a traditional cook who enjoys preparing good-quality, hearty food and takes pride in doing the basics exceptionally well, we would love to hear from you. About the Venue We are an established catering operation based within a private members’ club, providing food and dining services for members and their guests in a traditional, welcoming setting. Our catering varies from day to day, with smaller lunches and meals for around 10 people through to larger dining services and functions catering for up to 120 guests. We pride ourselves on providing good-quality, freshly prepared food, with an emphasis on traditional cooking, generous portions and consistent standards. Our food offering is centred around classic English favourites, traditional home-style dishes and seasonal menus.

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Caprice Holdings

Head Waiter / Waitress

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Company: LDN Hire Ltd Location: Chessington (KT9) & Ashford (TW15), London Salary: Starting from £13.00 per hour Job Type: Driver Working Days: Monday to Friday, with weekend availability required About Us LDN Hire Ltd is a London-based self-drive minibus hire company specialising in 9 to 17-seater vehicles. We provide reliable minibus hire services to customers across London and beyond, including vehicle delivery and collection. We are currently looking for a reliable, professional and motivated Driver to join our team. If you enjoy driving, working independently and having a varied working day rather than being stuck behind a desk, this could be the ideal opportunity for you. About the Role As a Driver, you will play an important part in the day-to-day operations of LDN Hire. Your primary responsibility will be delivering and collecting minibuses from customers across London and surrounding areas, carrying out vehicle inspections and ensuring every handover is completed professionally and efficiently. The role involves travelling between customer locations, our Chessington and Ashford depots, and other operational sites. You will also be required to use public transport between jobs when necessary. You will often be working independently and representing LDN Hire directly when meeting customers, so punctuality, reliability, attention to detail and excellent customer service are essential. Key Responsibilities Vehicle Delivery & Collection • Deliver and collect minibuses from customers across London and surrounding areas., • Carry out thorough vehicle inspections before delivery and upon collection, including photographs and damage reports., • Ensure the correct vehicle is delivered to the customer in accordance with booking instructions., • Complete vehicle handovers, explaining basic vehicle controls and features to customers where necessary., • Follow company procedures for deliveries, collections and vehicle returns., • Drive safely and responsibly, complying with all road traffic regulations., • Communicate estimated arrival times and any delays to customers and the office team. Vehicle Inspections & Quality Control • Carry out basic vehicle safety checks, including tyres, lights, fluid levels and general condition., • Identify and report any existing or new damage, defects or mechanical issues., • Ensure vehicle inspection reports are accurate and completed correctly., • Check fuel levels, mileage and vehicle equipment during handovers., • Report any issues that could affect a vehicle's availability for its next booking. Customer Service • Provide a friendly, professional and helpful service during vehicle deliveries and collections., • Communicate clearly and politely with customers., • Answer basic customer questions and refer any issues to the office team., • Represent LDN Hire professionally at all times., • Handle customer concerns calmly and efficiently. Fleet Operations & Travel • Travel between customer locations and company depots using public transport when required., • Assist with moving vehicles between our Chessington and Ashford locations., • Transport vehicles to and from garages, MOT centres and other service providers when required., • Assist with vehicle-related errands and operational tasks., • Follow daily schedules and instructions provided by the office team., • Work independently and manage time effectively to ensure deliveries and collections are completed on schedule. Administration & Compliance • Complete vehicle inspection reports accurately, including photographs and supporting documentation., • Follow company standard operating procedures (SOPs)., • Handle customer information responsibly in accordance with GDPR requirements., • Report any additional damage, missing equipment or discrepancies following vehicle collection., • Ensure all relevant handover and collection documentation is completed correctly. Essential Requirements • Must be aged 25 or over, as required by our motor insurance policy., • Must hold a full UK manual Category B driving licence for a minimum of 3 years., • Previous experience driving larger vehicles, such as vans or minibuses., • Confidence driving and manoeuvring large vehicles in busy London traffic., • A safe, responsible and careful approach to driving., • Excellent punctuality, reliability and timekeeping., • Good communication and customer service skills., • Strong attention to detail, particularly when inspecting vehicles., • Ability to work independently and follow instructions., • Comfortable using public transport to travel between jobs., • Willingness to work weekends when required., • Ability to work from both our Chessington and Ashford depots., • A professional and presentable appearance. Desirable Requirements • Category D1 driving entitlement – advantageous but not essential., • Previous experience in vehicle delivery, rental operations or fleet management., • Familiarity with London roads and surrounding areas., • Experience using mobile applications for vehicle inspections and reporting. Working Hours & Pay • Salary: Starting from £13.00 per hour., • Working Days: Monday to Friday., • Weekend Availability: Required depending on operational needs., • Locations: Chessington (KT9) and Ashford (TW15)., • Travel: Public transport will be used between certain deliveries and collections. Why Join LDN Hire? • A varied role where no two days are the same., • The opportunity to drive a range of minibuses., • A mix of driving, outdoor work and customer interaction., • A friendly and supportive working environment., • The opportunity to gain experience within the vehicle rental industry. Apply Now If you're a dependable, professional driver who enjoys being on the road, takes pride in their work and can provide excellent customer service, we'd like to hear from you. Apply today to join the LDN Hire Ltd team.

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Ritzy Lounge

Bar Manager / Supervisor

Bar Manager — Bartending Experience Required We’re looking for a hands-on manager with strong bartending skills to oversee the venue’s daily operations, working closely with the owner and MNA. Initially, the role will combine venue management with preparing and serving drinks. As the business becomes busier and the team grows, the focus will move towards managing the floor, supervising staff and overseeing the venue. Hours: 5 days per week, 4 PM–midnight Pay: Starting from £13 per hour, depending on experience Responsibilities Oversee daily operations and ensure excellent customer service. Prepare and serve drinks when required. Manage the floor and coordinate service. Monitor stock, place orders and organise a weekly bar restock. Implement student offers and organise game nights. Work with MNA to deliver promotions and events. Maintain a clean, organised and welcoming venue. Coordinate with the owner for additional support during busy periods. Requirements Previous bartending experience. Management or supervisory experience in hospitality. Strong organisation, communication and leadership skills. A proactive approach to attracting customers and improving their experience. Availability to work evenings and weekends. To apply, send your CV and a short introduction outlining your experience

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eco

Restaurant General Manager

We have operated a popular Italian restaurant in South London for over 30 years and have built a strong reputation with the community we serve.We are seeking a dedicated and experienced Restaurant General Manager to oversee the daily operations of our establishment. The ideal candidate must possess a strong background in the hospitality industry, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. This role requires a hands-on approach to managing staff, ensuring food safety and quality, and maintaining an inviting atmosphere for our guests.Duties • Lead and manage all aspects of restaurant operations, including front-of-house and back-of-house activities., • Ensure compliance with food safety regulations and health standards to maintain a safe dining environment., • Oversee food production processes, ensuring high-quality culinary standards are met consistently., • Develop and implement training programs for staff to enhance their skills in hospitality and customer service., • Manage inventory, ordering supplies as necessary to ensure smooth operations without wastage., • Foster a positive work environment that encourages teamwork and motivates employees to excel in their roles., • Handle customer inquiries and complaints promptly, ensuring satisfaction and loyalty. Skills • Proven leadership abilities with experience in managing restaurant teams effectively., • Excellent communication skills, both verbal and written, with the ability to engage with guests and staff alike., • A solid understanding of hospitality principles and customer service excellence., • Ability to multitask in a fast-paced environment while maintaining attention to detail. If you are passionate about the restaurant industry and possess the skills necessary to lead a successful team, we encourage you to apply for this exciting opportunity as our Restaurant General Manager.Job Type: Full-timePay: £50,000-£55,000 per year ( service charge and bonus included )

Full job description Part Time Beauty Therapist & Retail Skincare Advisor Location: Sutton, London Hours: 3 days per week (1.30pm - 5.30pm, about 13.5 hours per week with the option to scale up as demand grows) Pay : £13 to £13.50 per hour, depending on experience Additional pay: 10% commission on treatments personally performed About Skinfidence Skinfidence is a new skincare , haircare and clean beauty destination in Sutton, combining carefully curated skincare products with personalised advice, skin analysis and targeted beauty treatments. We are looking for a qualified Beauty Therapist who is equally comfortable providing treatments, advising customers and helping to run a beautiful retail space. This is a varied role for someone who genuinely loves skincare, understands different skin types and tones, especially black and brown skin tones and enjoys helping customers find solutions that work for them. What you’ll be doing Your time will be split between looking after the retail store and providing booked beauty treatments. Skincare & Retail • Welcome customers and understand their skincare concerns, • Provide personalised skincare and product recommendations, • Carry out skin consultations and support AI skin analysis, • Confidently explain and recommend products from our curated brands, • Process customer purchases and operate the till, • Keep the store clean, organised and beautifully presented, • Replenish products and help manage stock, • Work towards store sales targets, • Build relationships with customers and encourage repeat visits Beauty Treatments Depending on your qualifications and experience, you may provide: • Express facials, • Facial massage, • Lash lifts and tints, • Brow treatments, • LED facial treatments, • Other suitable express beauty treatments Our initial treatment offering will focus on services that can be delivered within our compact skincare studio, with the opportunity to expand the treatment menu as Skinfidence grows. What we’re looking for • Level 2 or Level 3 Beauty Therapy qualification, or equivalent, • Professional beauty treatment experience, • Strong knowledge of skincare and ingredients, • Experience and confidence working with Black, African and other melanin rich skin tones, • Understanding of concerns including hyperpigmentation, post inflammatory pigmentation, acne, uneven skin tone and dryness, • Excellent customer service and communication skills, • Comfortable recommending and selling skincare products, • High standards of hygiene and professionalism, • Reliable, organised and confident working independently, • Commercially minded and comfortable working towards sales targets Experience with facial treatments, skin analysis, lash treatments or facial massage would be particularly welcome. The person we’re looking for We want someone warm, knowledgeable and confident who can make customers feel comfortable asking questions about their skin. You should enjoy both sides of the role. On a quiet treatment day, you should be happy engaging customers, recommending products and looking after the store. When a treatment is booked, you should be confident switching into therapist mode and delivering an excellent client experience. Most importantly, we want someone who understands that skincare isn’t one size fits all and can confidently work with customers across different skin tones and concerns. What we offer • £13 to £13.50 per hour depending on experience, • 10% commission on treatments personally performed, • 3 days per week, • Staff product benefits, • Training on the skincare brands we stock and our skin analysis technology, • Opportunity to help shape our treatment offering as Skinfidence grows, • Friendly, independent beauty business environment We would like to know the following: • Your beauty therapy qualifications, • The treatments you are currently qualified and confident to perform, • Your skincare and retail experience, • Your experience working with Black and melanin rich skin We’d love to hear from therapists who enjoy skincare just as much as treatments and want to grow with a new beauty concept in Sutton. Pay: £13.00-£13.50 per hour Benefits: • Employee discount, • Referral programme, • Store discount Application question(s): • Have you worked and performed beauty treatments with diverse skin tones before, especially those prone to hyperpigmentation? Licence/Certification: • Level 2 or 3 Facial / Skincare Certification? (preferred) Work Location: In person

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