Operational excellence jobs in RedhillCrear alertas

ROLE: Branch Manager Designate HOURS: 44 per Week - Permanent Role SALARY: £32,000 to £35,000 basic salary per year, Branch Bonus when own branch is allocated BENEFITS: Bonus once allocated own branch, Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Redhill Branch during training, own branch to be allocated within 3-6 months Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Designate Branch Manager to join the London Region of our thriving Trade Branch Network. Our Designate Trade Branch Managers work closely with our current Regional Manager and Branch Managers whilst training, with a view to being allocated their own branch to run within 3 - 6 months. Our Branch Manager Designates are then responsible for leading their own branch and Team to deliver excellence. Our Trade Branch Managers develop strong relationships with their customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR DESIGNATE BRANCH MANAGERS DO: Work closely with their Regional Manager and the Region's existing Branch Managers to learn lead their own Eurocell Branch within 3-6 months Use team management skills to lead and develop a small team Ensure the Branch operates as effectively as possible Develop relationships with customers, and enhance the sales and customer experience within their branch Manage day to day Branch operations and the branch team in order to deliver excellence Manage team absences and deployment Support the regional teams with recruitment Provide exceptional customer service and operational standards and ensure Branch sales targets are achieved Support training and maintain training records for Branch staff WHAT WE NEED FROM OUR DESIGNATE BRANCH MANAGERS: Our Branch Managers are hands-on, lead by example, and are focused on driving their team to reach sales and branch targets Passion and energy to deliver exceptional customer service and achieve business targets A customer focused approach, happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, drive and leadership abilities to manage a Branch effectively A full and valid driving license is essential Strong management skills and experience of leading a team Experience within a similar management role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR DESIGNATE BRANCH MANAGERS: You will be rewarded with a very competitive basic salary You will be allocated your own branch within 3-6 months You will receive an excellent monthly bonus scheme when allocated your own branch 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career TPBN1_UKTJ

Laduree Store Manager Airport Job Description Job Title: Store Manager Ladurée, Gatwick, North Terminal Location: Gatwick Airport North Terminal Reports to: Cluster Manager Ladurée is seeking a dedicated and experienced Store Manager to lead our store at Gatwick Terminal North. As the face of our iconic brand, you will take full ownership of boutique operationsdelivering an exceptional customer experience tailored to both international travellers and local clientele, while ensuring compliance with both Ladurées high standards and all airport-specific protocols. This role requires a confident, commercially minded leader who thrives in a premium retail environment and understands the unique demands of operating within an international travel hub. Key Responsibilities: Leadership & Operational Excellence Manage all day-to-day operations of the Store, ensuring alignment with Ladurées brand standards and Heathrow Airport procedures. Lead, inspire, and develop a high-performing team with a strong focus on service delivery, efficiency, and high-end retail. Oversee team scheduling, shift coverage, and resourcing to align with peak trading hours and airport flow. Customer Experience Tailored to Travellers Deliver a luxury retail experience that is warm, efficient, and tailored to both time-sensitive travellers and local business customers. Ensure your team greets every customer with professionalism and elegance, creating a lasting impression of the Ladurée brand. Handle customer concerns with empathy and discretion, maintaining high standards of satisfaction and loyalty. Compliance & Brand Standards Ensure strict adherence to all Ladurée operational procedures, including food safety, packaging, service etiquette, and visual merchandising. Maintain full compliance with all Heathrow Airport regulations, including security, staff conduct, health and safety, and trading requirements. Serve as a key liaison with airport management and compliance teams when needed. Sales & Commercial Performance Drive boutique revenue by maximising sales, promoting seasonal products, and delivering outstanding team performance. Use KPI data to track performance and implement sales strategies to exceed targets. Lead upselling and cross-selling initiatives to optimize customer spend and boutique profitability. Presentation & Stock Control Ensure store presentation, product displays, and cleanliness meet Ladurées standards at all times. Oversee daily stock levels, conduct accurate inventory checks, and manage stock rotation for product freshness. Collaborate with supply chain and logistics teams to forecast needs and prevent shortages, particularly during seasonal peaks. Communication & Reporting Report on boutique performance, customer feedback, and operational matters to senior management regularly. Support a culture of open communication within the team, sharing updates on new products, promotions, and procedures. Take accountability for boutique financials, including cash handling, reconciliation, and daily banking. Team Collaboration and Communication Foster a positive work environment, encouraging teamwork and collaboration among team members. Attend and participate in regular team meetings, ensuring alignment on new products, promotions, and company policies. Communicate effectively with the Cluster Manager, providing updates on store activities, customer feedback, and team performance. Key Requirements Minimum 2 years of experience as a Store Manager or Senior Supervisor high-end retail and hospitality. Demonstrated leadership and team management skills in high-volume, customer-facing environments. Deep commitment to customer service with the ability to tailor the experience to a diverse, international clientele. Strong understanding of retail KPIs, sales analysis, and operational reporting. Familiarity with POS systems, inventory software, and cash handling procedures. Full flexibility to work early mornings, evenings, weekends, and holidays as per Heathrows trading schedule. Desirable Passion for macarons and pastries, and the Ladurée brand. Experience working in an airport or high-footfall location. Additional language skills are valued due to the international nature of the clientele but not necessary Benefits Competitive salary + monthly Travel Allowance. Generous employee discount on all Ladurée products. Career development and growth within an internationally renowned high-end brand. Work in a prestigious environment with exposure to a diverse, global customer base. Note : All applicants must pass security clearance and background checks required by Gatwick Airport before employment can commence. TPBN1_UKTJ