Customer Support Engineer
6 days ago
Edinburgh
Customer Support Engineer Location: Edinburgh, UK (Hybrid: 2-3 days per week on-site) Contract Type: Inside IR35 Day Rate: Market Rate Role Overview We are seeking an experienced Customer Support Engineer to join our team on a contract basis. This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment. You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite, with additional exposure to regulatory, third-party and customer-specific customisations. Key Responsibilities • Analyse, design, code, implement, and test GIS solutions, • Maintain documentation of the entire process and provide continuous updates to stakeholders, • Support project delivery across multiple domains and contribute to system enhancements, • Deliver high-quality GIS solutions and customer-specific customisations, • 10-12 years of hands-on experience in GIS support and development roles, • Proficiency in the latest versions of the Smallworld Product Suite (PNI/Electric Office), • Strong hands-on experience with Magik, • Experience with Java, SQL, and Oracle, • Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8), • Understanding of the Software Development Life Cycle (SDLC), • Experience with ESRI ArcGIS suite, • Familiarity with OpenGIS standards