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  • Area Manager
    Area Manager
    28 days ago
    £45000 yearly
    Full-time
    London

    QSR Area Manager within Essex Area. The area Manager is responsible for the overall operational, commercial and people performance of the stores within their assigned area. The role is accountable for ensuring stores operate to company standards, achieve financial and KPI targets, maintain full compliance, and deliver a consistently strong customer experience. The area Manager will lead, coach and develop Store Managers and their teams, drive local sales opportunities, support Head Office initiatives, and ensure each store operates efficiently, safely and in line with business objectives. Key Responsibilities Operational Leadership • Oversee the day-to-day performance of all assigned corporate stores., • Ensure stores open and close on time and operate in line with company standards and procedures., • Maintain consistently high standards across food quality, cleanliness, customer service, health and safety, and overall store presentation., • Support stores operationally where required, including during peak periods, manager absence, staffing shortages or other business-critical situations., • Conduct regular store visits and operational reviews, recording findings and actions as required., • Ensure store managers complete all required administration, checks and reporting accurately and on time. Commercial Performance • Take full ownership of store P&L performance, ensuring financial targets are achieved and stores operate in line with business objectives., • Drive store sales, labour efficiency, food cost control and overall profitability across the area., • Review KPI performance regularly and implement clear action plans where standards or targets are not being met., • Analyse store performance data, including sales, labour, food variance, wastage, coupon use, remakes, edited orders and voids, and act on trends promptly., • Review aggregator performance and ensure appropriate analysis and follow-up action is taken to support sales and operational standards., • Work closely with Head Office to support and execute marketing plans, promotions and local sales initiatives across stores., • Contact and engage with local businesses to build sales opportunities, local partnerships and wider brand presence within each store’s trading area. People Management and Development • Lead, coach and support Store Managers to deliver strong operational and commercial results., • Build capable, accountable and engaged store management teams., • Support recruitment activity where required, including advertising, interviewing, onboarding and induction., • Ensure effective training is delivered across stores and that managers and team members are developed in line with business needs., • Promote internal progression and support succession planning across the area., • Act as a mentor and escalation point for Store Managers and provide practical support in resolving day-to-day people challenges., • Work closely with HR where required on investigations, formal meetings, employee relations matters and performance concerns. Compliance and Standards • Ensure all assigned stores remain compliant with legal, regulatory and company requirements., • Manage and complete regulatory compliance applications where required, including business rates, extended hours and pavement licences., • Ensure stores maintain required records, checks and procedures relating to food safety, health and safety, security and operational compliance., • Drive compliance with audit requirements, including OER standards, HACCP, PRP, vehicle checks, accident reporting and any other internal or external compliance obligations., • Ensure working standards are maintained for CCTV, alarms, fire safety systems, uniform, administration and all required operational controls., • Lead and drive the resolution of maintenance issues across stores, ensuring timely action and minimal disruption to operations. Planning and Control • Monitor labour scheduling to ensure stores are appropriately resourced in line with forecasted sales and business needs., • Review rotas, staffing levels and labour usage to identify inefficiencies and improvement opportunities., • Support Store Managers with forecasting, planning and operational organisation to improve consistency and performance., • Monitor food ordering, stock accuracy, food transfers and inventory discipline to support cost control and minimise waste., • Ensure key business priorities, promotional activity and operational requirements are clearly communicated and executed across stores. Store Visits and Oversight The Area Manager is expected to maintain a regular presence across their stores and complete visits which may include: • Operational standards reviews, • Opening and closing checks, • Paperwork and admin reviews, • HACCP and compliance reviews, • Training observations and coaching, • Stock and inventory checks, • Rush period support, • Manager meetings and action planning, • Wellbeing and engagement check-ins All visits, findings and follow-up actions must be recorded in the appropriate company systems. Skills, Knowledge and Experience • Proven experience in a multi-site quick service restaurant and delivery management role., • Extensive knowledge and experience of third party delivery platforms., • Strong understanding of store operations, people management and performance improvement., • Experience managing KPIs, labour, costs and operational compliance., • Ability to lead, coach and influence managers and teams effectively., • Strong organisational skills with the ability to prioritise and manage multiple stores and issues at pace., • Commercially aware, with the ability to identify risks, inefficiencies and growth opportunities., • Confident using systems, reports and data to support decision-making., • Resilient, hands-on and solution-focused, with a willingness to support stores directly when required., • Strong communication skills and the ability to work cross-functionally with Head Office departments. Key Behaviours • Leads by example, • Holds high standards and drives accountability, • Acts with urgency and ownership, • Builds strong relationships with teams and stakeholders, • Supports change positively and drives continuous improvement, • Maintains professionalism, fairness and consistency General This job description sets out the main duties of the role and is not an exhaustive list. The postholder may be required to undertake other duties reasonably consistent with the level and nature of the position.

    Immediate start!
    No experience
    Easy apply
  • Store Manager
    Store Manager
    8 days ago
    Full-time
    Ilford

    Full-Time Store Manager – Dessert and Coffee shop We are looking for an experienced, motivated, and hands-on Full-Time Store Manager to lead the day-to-day operations of our busy coffee shop and bakery. This role is ideal for someone with a strong background in Dessert and coffee, bakery, and hospitality management who can take full ownership of the store. You'll be responsible for leading the team, driving business growth, maintaining exceptional customer service, managing stock, and ensuring the store operates efficiently every day. We're looking for someone who doesn't just manage the business—they improve it by identifying opportunities, increasing sales, maintaining high standards, and creating a positive team culture. Key Responsibilities • Take full responsibility for the overall running and performance of the store., • Lead, train, motivate, and manage the team to deliver exceptional customer service., • Recruit, onboard, and develop staff while managing rotas, attendance, and performance., • Ensure the highest standards of coffee preparation, bakery presentation, food quality, cleanliness, and customer experience., • Manage daily operations, ensuring smooth service during busy periods., • Oversee stock control, ordering, supplier relationships, and inventory management while minimising waste., • Monitor sales performance and implement strategies to increase revenue and profitability., • Ensure products are displayed attractively and maintain excellent merchandising standards., • Resolve customer concerns professionally and maintain a welcoming environment., • Ensure full compliance with food hygiene, health & safety, and company procedures., • Manage cash handling, daily reporting, and store administration., • Work with senior management to identify opportunities for growth, improve operational efficiency, and increase customer satisfaction. Essential Requirements • Proven experience managing a coffee shop, café, bakery, or similar hospitality business in UK, • Strong knowledge of speciality coffee, barista operations, and bakery products., • Experience leading, managing, and developing staff in a fast-paced environment., • Excellent leadership, communication, and organisational skills., • Strong understanding of stock control, ordering, and cost management., • Commercial awareness with the ability to drive sales and improve profitability., • Ability to work under pressure while maintaining high standards., • A proactive, hands-on approach with excellent problem-solving skills., • Passion for delivering outstanding customer service and creating a positive workplace culture. Desirable Skills • Barista training or coffee industry experience., • Experience with bakery production or bakery retail operations., • Food Hygiene Level 2 or 3 certification., • Experience using EPOS systems and stock management software. What We Offer • Competitive salary based on experience., • Career progression opportunities within a growing business., • Staff discounts., • Ongoing training and development., • Supportive and friendly working environment. Job Type: Full-Time Salary: Competitive, based on experience.

    Easy apply
  • Chef / Cook
    Chef / Cook
    29 days ago
    £12.8–£13.8 hourly
    Full-time
    Dagenham

    BGirls Kitchen is a busy Afro-Caribbean takeaway specialising in seafood boils, rice dishes, seafood, chicken and freshly prepared sides.We are looking for an experienced Cook or Chef to join our kitchen team. This is a hands-on role in a small, fast-paced takeaway kitchen, preparing and assembling customer orders for collection and delivery. Responsibilities include: • Preparing and cooking customer orders quickly and accurately, • Working across different kitchen stations during service, • Following BGirls Kitchen recipes, portion sizes and presentation standards, • Managing multiple orders during busy periods, • Preparing seafood, chicken, rice dishes and sides, • Reading and managing orders from Uber Eats, Deliveroo and other ordering platforms, • Maintaining excellent food hygiene and cleanliness, • Completing opening, closing and cleaning duties, • Restocking and preparing your station for service What we’re looking for: • Previous experience working in a commercial kitchen, restaurant or busy takeaway is essential, • Confident working independently during busy service, • Good organisation and time management, • Comfortable using delivery tablets/order systems, • Reliable and punctual, • Able to work evenings and weekends, • Food Hygiene Level 2 is desirable This is not a front-of-house role. Applicants should already have practical kitchen experience and be comfortable working in a fast-paced service environment.

    Immediate start!
    Easy apply
  • Office Manager
    Office Manager
    1 month ago
    £31300–£41700 yearly
    Full-time
    Cranbrook, Ilford

    About the role New Herblife Ltd is seeking an organised and experienced Office Manager to oversee the company’s day-to-day administrative operations. The successful candidate will ensure that the office runs efficiently while providing administrative support to senior management and the company’s HR and finance functions. Key responsibilities • Organising internal and external meetings and maintaining company diaries;, • Managing office databases, administrative records and filing systems;, • Booking business travel, transport and accommodation;, • Organising company events, meetings and conferences;, • Ordering stationery, IT equipment and other office supplies;, • Managing correspondence and responding to complaints and enquiries;, • Preparing business letters, presentations, reports and other documents;, • Supervising and monitoring the work of administrative employees;, • Processing invoices and maintaining accurate financial records;, • Monitoring office expenditure and assisting with the management of office budgets;, • Developing, implementing and maintaining office procedures and administrative systems;, • Organising induction programmes for new employees;, • Ensuring that workplace health and safety policies and records remain up to date;, • Attending meetings with senior management and implementing agreed actions;, • Maintaining personnel records and supporting general HR administration;, • Arranging interviews and assisting with the recruitment process; and, • Updating financial documents and liaising with the company’s accountant where required. Skills and experience The successful candidate should have: • Previous experience in office management or a comparable administrative role;, • Strong organisational and time-management skills;, • Excellent written and verbal communication skills;, • Experience supervising or coordinating administrative staff;, • Good working knowledge of Microsoft Office and office database systems;, • The ability to prepare professional correspondence, reports and presentations;, • Experience handling invoices, budgets or basic financial administration;, • The ability to manage competing priorities and work with minimal supervision; and A professional, reliable and confidential approach to their work.

    Immediate start!
    No experience
    Easy apply
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