Service Manager (DV Cleared)
hace 2 días
Preston
Service Manager ( DV Cleared ) Outside IR35 - £600P/D based on experience 6 Months Contract Onsite everyday at Preston About the role An experienced, DV-cleared Service Manager is required to support the delivery and operation of secure, mission-critical digital and engineering services within the Global Combat Air Programme (GCAP). The role operates at the intersection of advanced defence technology, digital transformation, and high-assurance service operations, supporting one of the UK’s most strategically significant combat air programmes. The Service Manager will play a central role in establishing, governing, and assuring robust service models across complex, multi-partner environments, ensuring services are resilient, compliant, and fit for purpose across both development and operational phases of the programme. Key Responsibilities Service & Support Management • Establish and maintain robust service and support models aligned to GCAP and Future Combat Air delivery requirements., • Support the design and implementation of enterprise service management approaches across secure digital, engineering, and operational environments., • Act as a key interface between programme delivery teams, operational support, security, and assurance stakeholders., • Ensure service models support rapid innovation while maintaining strict security and availability requirements. Performance, Metrics & Governance • Define, manage, and report against service KPIs and SLAs to ensure performance meets programme and stakeholder expectations., • Support service performance reporting, change management, and service review forums., • Identify service risks, issues, and improvement opportunities, contributing to continual service improvement initiatives., • Provide clear, structured service management input into programme governance and decision-making processes. Audit, Compliance & Assurance • Support audit, compliance, and assurance activities in line with defence, aerospace, and government security standards., • Ensure service management practices align with high-assurance environments, including secure by design and operational resilience principles., • Contribute to assurance reviews, readiness assessments, and governance boards as required. Documentation & Knowledge Transfer • Produce and maintain service management documentation to support operational continuity and long-term sustainability., • Package service artefacts, reports, and evidence for programme governance and assurance purposes., • Support service transition, handover, and knowledge transfer activities across programme phases and supplier boundaries. Essential Skills & Experience • Proven experience operating as a Service Manager within complex, secure, or mission-critical environments., • Strong working knowledge of service management frameworks (e.g. ITIL) and their application in regulated programmes., • Demonstrable experience managing service performance, KPIs, SLAs, and structured reporting., • Experience supporting audit, compliance, and governance activities in high-assurance settings., • Strong stakeholder management skills, with the ability to operate across technical, operational, and security domains., • Prior experience within defence, aerospace, or similarly regulated environments., • DV clearance – current and transferable.