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About The Role The Industry Operations department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations. The department consists of multiple teams – Agreed Reads, Electricity Data Management, Gas Data Management, Registration Processing and SET (Smart Export Tariff) - so the role will cover a variety of processes, systems and industry regulations. As a Quality Assurance Lead, your mission is to assess the performance of both industry core tasks and customer-led interactions across the Industry Operations teams. You will be responsible for ensuring our people are fully compliant in their work, resolving exceptions accurately and in line with company processes and industry standards. You’ll play a key role in shaping quality standards across Industry Operations, working closely with multiple teams and stakeholders within the department to drive continuous improvement and ensure excellence in everything we do. The role offers real variety, and exposure to a wide range of industry processes and systems, so you will need to keep up to date on all Industry changes, processes, system developments, continuously broadening your knowledge. Core Responsibilities • To complete a targeted number of quality checks for our Industry Operations agents., • To feedback to our agents on their quality score so that they understand what they did well and what their areas of improvement are, documenting this clearly within MiPerform., • Assist Team Leaders in feedback and coaching sessions with agents to achieve a high standard of performance across the department., • Develop and implement new quality assurance checks and standards for current and new processes., • Work with Miperform to continually develop their current offering., • Monitor interactions in real-time or through recorded calls/communications to evaluate adherence to compliance, company policies, procedures, and service standards., • Identify trends, patterns, and areas for improvement through analysis of customer service data and quality assurance metrics., • Ensure the department meets all industry compliance and regulation requirements across all interactions., • Ensure we are identifying vulnerable customers and having relevant conversations, and signposting them to the support we offer., • Document quality assurance findings, recommendations, and actions taken to ensure accountability and transparency., • Provide monthly analysis to Team Leaders, Head of and Director on findings and recommendations and measure the success of what is implemented., • Stay informed about industry best practices, emerging trends, and customer service technologies to continuously improve quality assurance processes and methodologies., • Any other ad-hoc duties as requested by Leadership & Management., • To comply with all DPA and GDPR guidelines, as well as ensuring all of our people are. About You You’ll be a self-motivated, customer centric and results driven individual. You’ll have experience in building relationships and will be able to support members of the wider team. The role will require you to be a strong communicator, both written and verbally. An inquisitive mind and not being afraid to question and challenge the way we do things are prerequisites. Skills and Experience • Strong interpersonal skills with the ability to communicate effectively and influence people at all levels to solve complex problems across multiple areas., • An understanding of regulatory requirements., • High level of numeracy, accuracy and problem-solving ability., • Previous experience in a coaching/quality role., • Previous experience within an Industry role, along with an understanding of the energy industry is preferred, but not essential., • Ability to multitask and prioritize tasks in a fast-paced, dynamic environment., • Excellent communication skills, both verbal and written., • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions., • Competent in using Microsoft Office packages., • Highly motivated, with the ability to work on own initiative and deliver to tight deadlines., • Understand Industry procedures and regulatory requirements., • Have an understanding of Industry procedures., • Curious and enjoy problem solving using proven methodologies and learning new ways to identify and manage improvements., • Put the customer at the heart of everything you do., • Passionate about what they do and about making a difference. About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

We are looking for a Sales Support Administrator to join our rapidly expanding business sales team. The role demands a quick and accurate turn-around of information, data and documentation, a wide variety of responsibilities and a keen ability to manage constantly changing priorities. The job holder will work alongside the Sales Account Managers covering all administrative elements of the sales process (pre and post sales). You will provide administrative support to the B2B Sales Team, playing a crucial role in supporting the departments growth. The Sales Support Administrator will support the team by managing administrative tasks, coordinating with internal departments, and ensuring a smooth sales process. This role is ideal for someone who is highly organised, detail-oriented, and proactive in supporting a high-performing sales function. This role is very varied, challenging, rewarding and requires excellent communication and organisational skills. About You • Assist the sales team with administrative tasks, including data entry, document preparation, and contract management., • To self-organise and prioritise high levels of daily workflow with minimal supervision, • Process sales requests accurately and in a timely manner., • To set-up often complex and technical gas and electricity quotes within tight deadlines and to high levels of accuracy, • To create and validate gas and electricity quote documentation in accordance with set guidelines, • Maintain and update customer records in CRM systems., • Handle incoming queries from customers and direct them to the appropriate sales representatives., • Liaise with internal departments (e.g. pricing and customer service), • Support bid and tender submissions by preparing the necessary pricing and contract documentation., • Identify opportunities to streamline sales administration processes for greater efficiency., • Various standard and ad-hoc reporting to Senior Managers, • To provide other ad-hoc support as and when required with internal and external queries and projects via both email and telephone., • Adherence to internal process and policies Knowledge Required • Understanding of the energy industry (desirable but not essential), • Strong skill level in Excel, PowerPoint SAP or similar CRM, • Good computer literacy including Microsoft Office Packages, • Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Skill Set Required: • Proven experience in a sales support, sales administration, or customer service role., • Strong organisational and multitasking abilities., • Analytical ability to assess and interpret data and identify opportunities, • Ability to develop relationships and leverage added value from them – including with senior stakeholders, • High attention to detail and accuracy in documentation., • Ability to work collaboratively within a fast-paced sales environment., • High level of numeracy and problem-solving ability, • Excellent written and verbal communication skills, • Excellent time management to organisational skills, • Strong networking & relationship building skills – both externally and internally, • Self-driven and results orientated, • Ability to work under pressure and manage multiple deadlines Attributes: • Manages relationships effectively both internally and externally, • Treats customers the way we like to be treated ourselves, • Solutions focused and resourceful, • Committed to continual improvement, • Engaging and motivating attitude and style, • Methodical and organised, managing own work, • Is receptive to feedback and acts accordingly, • Exceptional team player who builds open and supportive relationships, • Flexible and adaptable approach to work, • Creative and innovative About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Forest Green Rovers are looking for Emerging Talent Centre coaches to join on a casual contract. In this role the coaches will be accountable for the welfare of children under their responsibility, in line with the club’s Safeguarding Children Policies. Coaches will be tasked with delivering sessions that focus on intensity, whilst improving the technical ability of the ETC’s players, and with helping to maintain our positive development environment. The role is predominantly coaching on Thursday evenings, but we may also request your assistance on U15 or U16 matchdays which are typically Saturday mornings. About You The successful candidates will need to be able to deliver elite coaching sessions to ages 9-14 years old, in line with the pathway syllabus, as well as: • Have knowledge of the elite female football landscape, • Minimum of a Level 1 football coaching badge, • Experience of working or volunteering within either school, club, or community sporting settings Ability to plan, deliver & evaluate coaching sessions, • Good communication, organisational and interpersonal skills, • Enhanced CRB Certificate or Current FA DBS Clearance FA Safeguarding & Emergency aid/ BFAS Qualifications, • Ability to work within a team effectively & efficiently and buy-in to the environmental ethos, • Experience of working in an elite talent pathway (Desirable), • Mentoring other staff through coaching/teaching, • Knowledge of the national curriculum for children aged 5-11 years and/or 11-16 years, • Be a committed, enthusiastic, and highly motivated, showing a passion for promoting participation and love for the sport, • Experience with Quality Assurance Reporting platforms, • Experience facilitating cup, camps, and curriculum programmes, • Working with socially excluded young people and vulnerable adults, • Teaching Qualification, Level 2 Coaching Award or UEFA B license Level 2 or 3 Supporting PE and school sport (or equivalent), • Clean Driver’s License About Us Founded in 1889, Forest Green Rovers is a football club with a rich history, but we are always working to be at the forefront of something new. FIFA have described us as the greenest football club in the world, it is certainly true that no other football club in the world has put the environment at the heart of what it does, and embedded into it’s DNA like we have. We’re the only club in the world to have EMAS accreditation – the gold standard of environmental management – and we’re the first and only vegan football club in the world. Our aim is to be in the Championship within the next five years – and we’re planning to build a stadium to match those ambitions, too, it has been designed by Zaha Hadid, and would be the only stadium in the world made entirely of wood. As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Forest Green Rovers is an equal opportunities employer and is committed to providing equality for all.

You'll need to be based within a reasonable distance and able to travel to our office based in Stroud, Gloucestershire, as the role requires office presence. This role will establish and lead the central B2B analytics and insight hub, responsible for delivering the full suite of reporting, analysis and modelling to support our performance management framework and broader business needs. The role also owns operationally critical processes such as broker commissions and internal commission schemes, ensuring integrity, control and timely execution. You will build and lead a team of analysts, setting the vision, structure and ways of working for this newly established function, and driving the evolution of the organisation’s data and insight capabilities. This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills. We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like Key Responsibilities: • Lead the delivery of performance insight and reporting as per the B2B performance framework plan., • Work with the Strategy, Performance & Change Management leadership to translate framework requirements into actionable reporting and insight plans, incorporating stakeholder feedback on usability and value., • Ensure delivery of high-quality, timely ad hoc analysis to support performance projects, regulatory requests (e.g. Ofgem RFIs), and business decision-making., • Drive the development and evolution of data tooling, reporting platforms and modelling capabilities to meet business needs, in collaboration with the data engineering team, finance business partner and wider commercial function, • Collaborate with technology, finance, and regulatory teams to ensure robust data governance, accuracy and process integrity., • Own and oversee critical operational processes including broker commissions and internal performance-related pay processing., • Recruit, develop and lead a team of analysts, creating a high-performing central analytics hub with clear ways of working, sprint planning and communications., • Build capability within the team, developing technical, analytical and stakeholder engagement skills. About You The Experience we need: • Extensive experience leading performance insight, analytics or data reporting functions., • Strong grasp of agile delivery methods (e.g. sprint planning, backlog management)., • Strong background in developing and managing reporting frameworks aligned to business performance management., • Expertise in data visualisation tools, data modelling, dashboard development and reporting automation., • Proven ability to lead and develop analyst teams, including recruitment, coaching and capability building., • Excellent stakeholder management skills, able to balance framework integrity with stakeholder needs. Sound knowledge of process controls, especially in relation to commission and incentive scheme processing., • Ability to operate in an environment of change and ambiguity, setting clear direction and structure., • Familiarity with tools such as Power BI, Tableau, SQL, Python or equivalent., • Desirable: Experience in regulated industries or complex, multi-stakeholder B2B environments The type of Person we’re after: • Exhibits inspirational leadership with a proven ability to coach and develop others., • Is passionate about disrupting the energy sector., • Is happy to test and challenge assumptions and the business status-quo., • Is calm and resilient in the face of an ever-evolving industry., • Has a curiosity and a positive attitude towards problem-solving., • Solutions focused with the ability to derive and communicate conclusions with clarity. About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Within our B2B business unit, we are in a period of growth. As part of this journey, we want to ensure we continue to innovate and disrupt the energy market. We are therefore seeking a motivated Strategy Senior Manager to join our Change and Transformation team. This role will serve as the day-to-day lead for developing and managing strategy within Ecotricity’s B2B business. As a Senior Strategy Manager, you will need to be a dynamic and forward-thinking individual who can analyse complex datasets, translate complex theory into simplified ideas, and support the B2B leadership team with Strategic decision-making. This will involve: Assessing the competitive landscape and ensuring our growth plans remain effective; Analysing market trends; Shaping our B2B regulatory strategy in conjunction with our regulatory team; and identifying opportunities for growth. Core Responsibilities: • Collaborate with B2B leadership to define and refine the company's overall strategic direction. This includes identifying growth opportunities, market entry points, and potential strategic risks., • Working closely with our sales, customer service and commercial teams to conduct in-depth analysis of market trends and the competitor landscapes. This will subsequently expand to shape our product and customer service strategies., • Monitor external factors that may impact the B2B energy landscape and adapt strategies accordingly., • Monitor and evaluate the progress of strategic initiatives, adjusting as necessary., • Foster strong relationships with key internal and external stakeholders, including government bodies and the regulator. This will include ensuring regulatory change forms part of our strategy., • Present strategic briefs and recommendations to B2B and wider Ecotricity leadership as well as other relevant teams., • Work with other business leads to cross-promote the company brand and purpose., • Collaborate with other teams and departments to deliver improvements, challenging the status quo. You'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire as the role requires office presence. Essential skills: • Experience working within the energy and utilities sector is advantageous., • Previous experience working in a strategy team or in a management consultancy., • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights., • Excellent communication and presentation skills., • Demonstrated ability to work collaboratively in a cross-functional team environment., • Ability to cope with multiple competing priorities and deliver to tight timeframes., • Exhibits inspirational leadership with a proven ability to coach and develop others., • Is passionate about disrupting the energy sector., • Is happy to test and challenge assumptions and the business status-quo., • Is calm and resilient in the face of an ever-evolving industry., • Has a curiosity and a positive attitude towards problem-solving., • Solutions focused with the ability to derive and communicate conclusions with clarity. If you like the sound of the role but don’t meet all the requirements, we encourage you to apply. We are interested in meeting people from a diverse range of backgrounds and experiences. Come and join our Change and Transformation team and be a significant part of driving Ecotricity’s green future. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

About The Role Department This is an exciting opportunity to join a dynamic, fast-growing team ranging from data analysts and software developers through to client facing and contract negotiation roles. Ecotricity Smart Grid provides a route to market for distributed energy resources via our in-house developed asset flexibility platform and optimiser. These will typically be grid scale storage, renewable technologies or aggregated demand side response from domestic and business sites. Given the requirements of the modern energy system, and the need to maximize revenue for our clients, we aim to deliver round-the-clock participation in revenue delivering services for the assets on our platform. This role forms a key element of ensuring that our platform remains operational no matter what. Overall Description of Duties At the heart of Ecotricity Smart Grid is our flexibility platform and optimiser. This in-house developed software constantly selects between multiple revenue streams, according to their flexibility potential so as to maximise revenue. Driving this decision making and unlocking hidden value in the energy system, isn’t a simple task. We require 24/7 monitoring to ensure that the assets on our platform are operating safely within their limits and responding to the decisions we have made for them. Working as part of the Tech Team of Ecotricity Smart Grid you will provide hands-on support to deal with rapidly changing market conditions, liaise and coordinate responses to asset or market outages, and support development of our system wide monitoring platform based on your operational insights. Over time your insights will help feedback into the development of our automated algorithms to build the best product possible for our clients. Issues in this field are often complex, challenging and rapidly changing, therefore the ability to draw clear, concise conclusions from observed data and develop a plan of action quickly is a key skill requirement for the role. In order to find a solution you might need to draw upon all aspects of our team, so the ability to communicate your findings quickly and succinctly is crucial. Part of your journey will likely encompass the training necessary to be able to trade on the platform, when required. An aspect of the role to be considered is there may be from time to time – according to emergency operational needs – a requirement to work non-standard hours. An adequate compensatory regime exists to cover such events. This role is a fantastic opportunity for someone who thrives under the pressure of a rapidly changing environment and is keen to deploy their problem solving skills in a fast paced an engaging field. You need to be a self-starter who embraces responsibility and enjoys working both independently, and as part of a highly collaborative team, and will be comfortable providing thoughts and opinions on the development strategy and direction of the platform. About You Core Responsibilities • Monitor and verify results from our decision making platform, • Provide feedback to the technical development team on improvements to our decision making algorithm, • Provide hands-on support to mitigate against platform downtime, • Observe and respond to situations which require manual intervention, • Respond to unplanned asset and market outages where necessary, • Identify key support processes and document for wider use within team., • Fulfil compliance responsibilities to NESO, such as telephony support Skill Set Required • Ability to coordinate a response to complex situations, • Strong analytical, theoretical and numeric skills, • Experience in the Energy Industry., • Degree in a numerate subject, or a proven track record of quantitative and qualitative analytical abilities, ideally in a commercial setting Additional Skills • Understanding of Optimisation techniques, • Experience using AWS or other cloud services, • Familiarity with BI tools such as Microsoft Power BI, Tableau or other, • Strong initiative and the ability to take the lead., • Qualified spot trader would be beneficial, • Python programming About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service. We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership. There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development. The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire in line with the agreed hybrid working rota. In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers. Core responsibilities • Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact., • Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company., • Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments., • Process, cleanse and format data and update systems and records accurately, including external industry bodies., • Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc., • Take ownership for the personal and team success by effectively managing your time., • Identify and implement continuous improvements in ways of working within the team and customer service experience., • Take accountability for your own development using the development tools and support provided., • Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company., • Complete any other ad-hoc duties as requested by Manager or Head of Department. Essential skills • Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles., • Collections and energy industry experience desirable but not essential., • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)., • High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing financial challenges., • Enjoys working with others, building rapport with customers and colleagues but also thrives independently., • Able to listen, speak and write confidently and with great attention to detail., • Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Are you a proactive legal professional looking to diversify your expertise within a purpose driven organisation? Do you thrive in a fast paced environment where your work directly contributes to a greener future? Are you ready to step outside your comfort zone and tackle a broad spectrum of legal challenges? We are currently working on behalf of our client to find a talented individual to join their dynamic Legal Team in Stroud. This is a unique opportunity to work within a group dedicated to environmental sustainability and innovative energy solutions. The Benefits: Our client offers a comprehensive package designed to support your well being and professional life: • £42,000 to £52,000 per annum., • Enhanced company pension contributions and Death in Service Life Assurance cover at four times your annual salary., • Access to a Simply Health Cash Plan, Eye Care Vouchers including a free annual eye test, and the Cycle to Work Scheme., • 25 days paid annual leave plus Bank Holidays, with the flexible opportunity to buy or sell holiday days., • Free on site car parking available on a first come first serve basis, plus a dedicated Car Share Scheme to the Stroud offices., • Exclusive discount schemes for local retailers in and around Stroud and discounted home gas and electricity rates. The...

Role: Offsite Multi skilled Operative Hourly Rate: : £15.32 per hour + merit rate of up to £4.38 per hour Role based: Portakabin (Site Accommodation) Ltd, Bristol, BS10 7SD (Driving licence required) Contract type: Permanent Working hours: Monday to Thursday from 7:45am to 4:30pm, on Fridays from 7:45am to 3:30pm Weekly Travel Covering the South West **(Gloucester, Swindon to Cornwall). Full UK Driving Licence Required - You will thrive off being on the road, going to customer sites. We are seeking Multi skilled Operative to join our team in based in Bristol. These roles will play a critical part in carrying out refurbishment and fit-out of buildings; ensuring all work is completed safely, efficiently and to the required quality standards, supporting on-time and cost-effective delivery for customers. • Maintain a safe, organised and compliant working environment, in line with health, safety and environmental standards., • Follow technical instructions, RAMS and company procedures to complete work safely, efficiently and to the required quality., • Carry out refurbishment and fit-out activities following technical specifications, SOPs, RAMS and company procedures, ensuring tasks are completed safely, efficiently and to the required quality., • Support colleagues by assisting with activities across the team, supporting activities outside own experience where qualified or experienced to do so., • Contribute to team delivery by working collaboratively and escalating issues promptly where they cannot be resolved., • 24 days holiday plus bank holidays, option to buy 5 days, • Contributory pension including life assurance scheme, • Fixed bonus scheme, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Opportunity for career progression We are looking for someone who has: • Experience gained in operational environments, working across a variety of semi-skilled activities., • Practical skills are acquired through training and supervised application., • Basic knowledge of tools, equipment and materials, with experience of using them safely., • Ability to read and interpret technical documentation such as Standard Operating Procedures (SOPs), Risk Assessments and Method Statements., • Holds Slinger / Signaller / CSCS ticker / card - desirable

Reference: REQ0239 Description: Are you an enthusiastic individual looking to join a supportive team in a beautiful setting? If so, we have a fantastic opportunity for you. We are looking for a Casual Duty Manager to join our busy team at the Museum in the Park, Stroud, GL5 4AF. This is a casual position and working hours are on as/when basis, covering a mixture of daytime, evenings, weekends and bank holidays. Working at the Museum in the Park, you will be in the heart of a much-loved community venue, working in a historic building, set in beautiful parkland. You will be part of a busy visitor services team managing Front of House, welcoming a varied visitor profile from families enjoying a day out, to history fans keen to see some of the 4,000 objects that make up the Museum’s displays, to friends wanting to find the perfect spot for a cup of coffee and a chat. You’ll be a key part of welcoming visitors to the Museum, servingcustomers at Front of House and making the Museum an inviting and friendly place to be. Job title: Casual Duty Manager Reports to: Front of House ManagerSalary: £14.82 per hour (Stroud 3)Schedule: Zero hour contract This position will be based in the Museum in the Park, Front of House reception area and office and is responsible for managing the Front of House team and running the cafe and shop, galleries, garden and Museum. We operate a ‘one team’ ethos, meaning that you’ll occasionally be stepping into tasks and roles within the Museum that are outside your main duties, such as supporting the Front of House Manager and Supervisor with dealing with deliveries, patrolling the Museum and Galleries, greeting on the front desk, tidying and cleaning. After reading the information supplied with the advert if you have further questions or require clarification regarding the role contact the museum on or e-mail DATE: TBCIn exchange for your expertise, experience and enthusiasm we provide a fantastic, sector-leading range of staff benefits. Please click here for more information: is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. Potential changes are provisionally timetabled for April 2028. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you’ll be part of shaping an exciting new chapter for local government.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safe recruitment practices are applied to all job vacancies.Stroud District has an energy unlike any other place. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website: Stroud District – The Natural Place Region: Location: Museum in the Park - Stroud Salary: 14.82 per hour Package: Excellent pension scheme - Employee Wellbeing Offer - For more information please see the benefits section on our website Contractual hours: 0 Basis: Casual

Electronics Technician - UAV / Drones - Buckinghamshire - 3 Month - Contract (Outside IR35).

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Our client, is seeking a dedicated and skilled Bridge Coating Inspector to join their team on a 6-month contract.This role involves providing bridge paint inspection services for a planned bridge painting project across Hampshire, beginning in spring/summer 2026.The position will primarily be site b

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A prominent luxury recruitment agency is seeking a Boutique Manager for a flagship location in Central London.This exciting opportunity involves leading a team, delivering exceptional client service, and upholding the values of a prestigious luxury brand.Candidates should have 2+ years of retail man

Job Openings FREELANCE: Legal Technology Content Manager - Daily Rate / Outside IR35. About the job FREELANCE: Legal Technology Content Manager - Daily Rate / Outside IR35. FREELANCE: Legal Technology Content Manager - Daily Rate / Outside IR35.

Project Manager – SAP S/4HANA - Contract - Outside.

Reporting to the Boutique's Manager, you will be part of a team of 3 close-knit Sales Associates.Establish a rapport with the clients, servicing their requirements and go 'above and beyond' to deliver an outstanding customer experience and establish repeat business.Build and foster a client database

A leading construction contractor based in Greater London is seeking an experienced Senior Quantity Surveyor to provide commercial leadership for a flagship mixed-use development.The project involves managing complex structures, subcontractor packages, and ensuring effective cost control.Ideal candi

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Outside The Box Recruitment is recruiting on behalf of a world-renowned brand celebrated for its luxury fashion worn by celebrities and featured in leading fashion editorials. Initiative to think outside the box to create opportunities to network and add value to achieving the boutique's targets.

Our client can offer competitive daily rates of £1750+ per day for Consultants on the GMC Spec Register and this work will be paid gross via your own Limited Company (outside IR35) on a monthly basis. Consultants on the GMC Spec Register and this work will be paid gross via your own Limited Company

Remote with occasional London travel.We are supporting a major finance transformation programme within a large UK organisation and are seeking an experienced.Finance Solution Delivery Lead.You will lead solution design and delivery across multiple workstreams, ensuring strong alignment between finan

We have a unique opportunity for a.This includes launching new products, enabling new partner integrations, and expanding a platform that already powers multiple live financial services products used globally.You’ll be building on top of a.API-first architecture and event-driven microservices.The

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A leading luxury watch retailer in Central London is seeking an experienced Certified Pre-Owned Sales Consultant to join a dynamic team.You'll build strong relationships with clients, deliver exceptional customer service, and exceed sales targets.Ideal candidates will have at least 2 years of luxury

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