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General Manager / Head of Business Dual Brand Main Dealer AUTOMOTIVE INDUSTRY*** Location: Berkshire, UK Salary: Competitive + Large Overpayment Achievement Bonus + Company Benefits Job Type: Full-time, Permanent The Opportunity We are a well-established motor group operating a successful dual-brand main dealer site in Berkshire. We are seeking an experienced General Manager or Head of Business to lead our dealership, drive performance across new car sales, used vehicles, and aftersales, and deliver strong operational and financial results. This is a senior leadership role requiring a hands-on, commercially strong individual who can balance results with team development. A significant performance-related bonus is available for overachievement, rewarding exceptional results across sales, used vehicles, and aftersales KPIs. The Role As General Manager / Head of Business, you will have full operational and commercial responsibility for the site, reporting directly to the Directors. You will lead, develop, and inspire department heads across Sales, Aftersales, and Administration, ensuring manufacturer standards are met while delivering strong profitability and customer satisfaction. Key responsibilities include: Full P&L ownership for a dual-brand franchise site Driving new and used vehicle performance, stock turn, margin, and conversion Leading the aftersales operation with a strong focus on labour efficiency, workshop utilisation, parts performance, and retention Delivering and improving aftersales KPIs including hours sold, productivity, recovery, and CSI Ensuring all manufacturer standards, audits, and brand compliance are achieved Developing high-performing management teams through coaching, accountability, and clear structure Driving customer experience and CSI/NPS performance across all departments Maintaining strong governance, compliance, and financial controls Working closely with the Directors while retaining autonomy to run the business day-to-day About You We are looking for a proven automotive leader who understands both the commercial and people side of the business. You will ideally have: Minimum 2 years experience as a General Manager or Head of Business within a franchised dealership Strong knowledge of new and used car operations and their interaction with aftersales A track record of improving aftersales KPIs and profitability Experience managing multi-department teams in a dual-brand or complex site A hands-on leadership style with the ability to motivate, challenge, and support Strong financial acumen, forecasting, and stock management capability A customer-focused mindset aligned to delivering excellent service What We Offer Competitive salary with a large overpayment achievement bonus Company car and benefits package Career growth and professional development opportunities Autonomy to lead and make decisions Supportive management and collaborative culture We are actively interviewing. If this feels like the right role for you, apply now via My Automotive Talent Partners. TPBN1_UKTJ

Job Title: Service Retention Programme Consultant Location: Field Based, South-West Region Salary: Competitive with a generous bonus Job type : Full time, Permanent Working Hours: 40 Hours Per Week Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for you! rpc UK is looking for a high-performing Service Retention Programme Consultant to lead in the growth of service retention across the South area of the UK. The Role: Our Service Retention Programme Consultants offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing lead retention & revenue generation. In this role, you will identify opportunity for growth of the service business and increase customer retention using supporting systems and tools. This will be achieved through investigative analysis to identify opportunity potential, along with supporting the Retailers with maximisation of that opportunity through structured marketing and the development of processes. The Service Retention Programme Consultant will: Work with the rpc UK team to create and implement network wide long and short term strategies to improve aftersales retention. Lead regular in-person retailer Retention Reviews using supporting systems and information to identify opportunities for performance improvement including Retailer Health Checks, visit slide presentations, on-site product & sales training. Actively support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement. Define the scope for strategic opportunity and propose the set of action points to convert the available opportunity. Respond to retailers and or 'client's' request for specialist Service Retention support and knowledge on an 'ad-hoc' or ongoing basis for specific Retailers where required. Understand data sets to support with creation of bespoke marketing campaigns for customer base. Support clients with the delivery of projects and initiatives devised to increase Customer Retention resulting in Labour and Parts sales growth through new and/or revised processes, new technology etc. Provide opportunities to collaborate service offerings throughout other channels within business. Develop a strong operational relationship with the Customer Retention Manager (or equivalent), MIS Champion, Service Manager and Head Of Business at all Retailers. Document the 'output' of all retailer visits through a Visit Report and Action Plan. Maintain communication with the Retailers between visits to offer guidance/support and to ensure that agreed actions etc. are 'on-track' for completion. Understand the Retailers partnership with customer and develop strategies to further expand on this. Before engaging in retailer visits, conduct a thorough retailer assessment, emphasising the key areas of improvement. Throughout retailer visits, lead discussions regarding retailer performance, placing special emphasis on areas of underperformance. Participate in weekly virtual meetings with the Service Development team. These sessions serve as a platform for Service Retention Consultants to address any issues raised by the network during the week, while also allowing the Service Development team to provide pertinent updates to the team. About you: Our ideal Service Retention Programme Consultant will have experience within automotive aftersales operations and have strong organisational, numerical and time management skills, along with: An understanding of Customer Retention principles and Aftersales Marketing concepts. Awareness of importance of Relationship Management. Ability to demonstrate self-driven campaigns/initiatives and innovative Best Practices to showcase ROI successes. Ability to interpret, analyse data and information from variable sources and make recommendations; including Reporting Dashboards, DMS reports, etc. Excellent verbal and written communication skills with exceptional attention to detail. Ability to inspire people to contribute to the success of a programme. Can demonstrate a high degree of being able to work on own initiative and motivation. Personal qualities of integrity, credibility, and a commitment to and passion for the brand. Flexibility to stay away from home for up to three days at a time. What's in it for you? At rpc we offer a corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary international company events (have you ever rented an entire island in Croatia?) In joining rpc, you can enjoy: A competitive salary Bonus incentive Company Car Fuel Card 25 days annual leave (plus Bank Holidays) Pension Plan Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Customer Success Executive, Automotive Account Manager, Customer Excellence Manager may also be considered for this role. TPBN1_UKTJ

Aftersales Manager BMW Reading Want to be the best you can be? It's what drives us too. Working in our aftersales department as an Aftersales Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover Were open to flexible working options just ask What youll do day to day Manage the aftersales teams including parts, vehicle technicians and service advisors Coach and motivate the teams Monitor performances against agreed targets and budgets Analyse areas of performance and weakness & provide guidance Helpful skills and qualifications Dont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience of working within the automotive industry Comprehensive knowledge of the motor trade Able to influence, motivate and manage a team effectively Maintain methodical and logical approach to varying workloads Will be able to meet deadlines and prioritise workloads We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you dont need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. TPBN1_UKTJ