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Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer serviceAs Deputy Administration Manager your role will involve:Oversee annual and ad-hoc projects for defined benefit (DB) schemesMonitor and ensure timely completion of projects in line with legislative and client requirementsReview and quality-check the work of less experienced administratorsMonitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achievedConduct appraisals, probation reviews, mentoring sessions, and regular team catch-upsEnsure accurate use of the time recording system for chargeable and non-chargeable activitiesMaintain strong client relationships, acting as a credible partner for scheme trustees and sponsorsPrepare, check, and issue administration billsUpdate change control logs, schedules, and internal spreadsheetsOversee breaches, errors, and complaints logs, ensuring prompt action and reviewDeputise at Administration Manager meetings when requiredManage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progressThe person:Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reportingStrong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitmentProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Strong people management skills, with the ability to motivate and support staffDemonstrable numerical aptitude through work or academic achievementsQualificationsMinimum: Maths and English GCSE (Grade C/5 or above, or equivalentDesirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)Benefits:Competitive salary and annual discretionary bonus25 days' holiday (with buy/sell flexibility)Generous pension matching schemeHealthcare plan, life assurance, and employee discounts.Flexible benefits scheme and employee assistance programDigital GP service and paid volunteering daysReferral bonuses for introducing suitable candidatesTPBN1_UKTJ

About us \n Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. \n We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. \n Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. \n With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. \n The team you will join \n The Residential Development Team at Birketts is expanding. The team includes 5 partners and 40 other fee earners at all levels working collaboratively together across six of Birketts’ seven offices specialising in the acquisition, sale and development of land for an array of national and SME Residential Developers and Registered Providers . The team also works closely with other Birketts’ teams, which includes full support from tax, planning, environmental, construction and Real Estate litigation teams. \n The Residential Development Team sits within Birketts’ highly regarded and one of the UK’s largest dedicated Real Estate teams. Our property lawyers are particularly experienced in dealing with development and investment, planning, secured lending and landlord and tenant matters. \n The work you will be doing \n The successful candidate will be responsible for maintaining and growing client relationships, ensuring the delivery of high-quality legal services and contributing to the strategic direction and success of the firm. \n You will be responsible for: \n\n • Ensuring client needs are met with the highest standard of professionalism and efficiency \n, • Maintaining and growing client relationships and contributing to the strategic direction and success of the firm. \n, • Leading and mentoring a team of junior lawyers, fostering a collaborative and supportive work environment. \n, • Participating in networking events, conferences and other business development activities to promote the firm’s services. \n\n What we are looking for \n You will have: \n\n • A minimum of 8 years PQE in a professional legal environment \n, • A proven track record of advising high net worth clients\n, • Ability to mentor junior team members and contribute to team development\n, • Business development acumen with experience in growing a client base and identifying new business opportunities.\n\n Birketts has designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As a Legal Director, we typically expect candidates to have a minimum of 8 years PQE. \n Any information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual merits. \n Inclusivity and Culture \n At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits: \n\n • 30 days holiday (FTE) plus Bank Holidays \n, • Long Service holiday award – 1 extra week every 10 years continuous service\n, • Private Healthcare with BUPA (offered after probation is passed)\n, • Scottish Widows Pension Scheme (5% employer / 5% Employee)\n, • Staff Profit Share and Individual Performance Bonus Scheme \n, • Salary sacrifice (Pensions, Staff Profit Share)\n, • Life Assurance - 4 x salary / Permanent Health Insurance\n, • Paid CSR Day\n, • Enhanced Maternity/Paternity Leave\n, • Subsidised gym membership\n, • Electric car scheme\n, • Agile/Hybrid Working Policy\n, • Dress for your Day Policy\n\n https://recognition-reward-benefits/ \n Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. \n Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. \n Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. \n We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

Hi, we’re Penfold - we’re on a mission to help everyone save enough to be comfortable in later life by making pensions accessible and engaging! There’s over a trillion pounds in UK pensions, but the industry is full of traditional providers with outdated products and poor customer service. Penfold is dragging the pension industry out of the dark ages with a platform built on modern technology. We’re demystifying pensions to make pension saving easy, accessible and engaging. We’re a focused team of 70 based primarily across London and Tallinn, and have raised significant funding from some of the most successful FinTech investors in the world. We manage over £1bn of pension assets for over 100,000 savers and thousands of businesses, and we’re growing rapidly every month. Our team is focused on building an amazing pension experience for our customers. As we scale, we’re strengthening our Partner Sales team to unlock significantly more growth from the accounting firms we already work with. As a Partner Sales Manager, you’ll be responsible for educating and growing our channel of accounting partners, with a clear commercial focus on driving new client onboardings from existing firms. This is a quota-carrying, field-oriented role, suited to someone who has sold successfully to accountants before and enjoys building strong relationships that convert into consistent deal flow. You’ll spend significant time meeting accountants face-to-face, attending events, and positioning Penfold as the pension solution that helps firms streamline day-to-day processing and spend more time on high-value client work. This is not a support role. You’ll own revenue targets and be accountable for performance across your partner portfolio. • Own a portfolio of existing accounting firms and grow client onboardings from them, • Increase penetration within firms by placing Penfold with more of their clients, • Consistently hit or exceed monthly and quarterly commercial targets, • Reactivate dormant or underperforming partners and reignite deal flow, • Recruit new stakeholders within accounting firms (partners, managers, payroll teams), • Educate firms on Penfold’s proposition and how it benefits both their practice and clients, • Position Penfold as a solution that streamlines pension processing and reduces admin, • Help firms move away from compliance-heavy workflows towards more efficient processes, • Develop strong relationships with firm owners and senior decision-makers, • Act as a commercial partner and trusted advisor, not just a product contact, • Be highly visible and proactive across your territory, • Represent Penfold confidently within the accounting community, • Spend significant time meeting accountants in person, • Attend and represent Penfold at accounting events, roadshows and conferences, • Organise and host coffees, lunches, drinks and small partner events, • Build a strong personal brand with accountants, • Maintain accurate pipeline management and forecasting in the CRM, • Share insights from partner conversations with Product, Marketing and Sales, • Help refine partner messaging, enablement and go-to-market strategy, • Continuously improve how we work with and sell through accountants This role is ideal for someone who is commercially driven, relationship-oriented, and motivated by winning deals, and who thrives in a field-based role where success is built on trust, presence and persuasion. • Proven experience selling to accounting firms, • Track record of hitting or exceeding commercial targets, • Experience recruiting, educating and growing accounting partners, • Confidence working with senior stakeholders and firm owners, • Comfortable owning a territory and being accountable for results, • Experience selling FinTech, SaaS, payroll, pensions or financial services, • Familiarity with regulated or trust-based products (e.g. Pensions, Investments, Payroll, Financial Services), • Experience working in a scale-up or high-growth environment, • Existing network within the UK accounting community, • You consistently hit or exceed your revenue targets, • Existing accounting partners deliver increased and predictable deal flow, • Dormant partners are reactivated and contributing again, • Accounting firms see Penfold as a trusted, long-term partner, • Penfold grows faster through its accountant channel, • Intro Call – A quick chat to introduce you to Penfold, learn about your experience and aspirations, and answer any questions., • Task – A practical task that we’ll complete together to determine how you’d approach a similar scenario to the role, • Culture Fit Session – Meet one of our Co-Founders and team members to see if we’re a great fit for each other. We’re 100% committed to building a diverse and representative team. Whatever your background, gender, race, age, or ability – we’d love to hear from you. If you have any questions, feel free to ask (even anonymously)! We’re all about giving every candidate the best chance to shine. If you require any reasonable adjustments to the job description, application, or selection process, just let us know — we’d be happy to help. When it comes to hiring, we focus only on your skills, experience, and how you live our values. As part of our hiring process, we may record your interview and use AI tools to generate notes. This helps us capture details accurately and ensures a fair review by our hiring panel. By attending an interview with Penfold, you consent to the use of recording and AI-generated notes for this purpose. If you have any concerns or would prefer not to be recorded, please let us know in advance. We’re working hard to create a workplace where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Here’s what we offer: • Competitive salary – we proactively review salaries to ensure fairness and progression, • Meaningful share options – you’ll own a part of Penfold and share in our success, • 10% pension contribution each month that you don’t need to match (on top of your salary), • Medical insurance – through Vitality, including private GPs, physio, counselling, and great discounts (think 50% off PureGym memberships, free Apple Watches, and more), • Unlimited holidays – we trust you to get the work done and take breaks when needed, • Great office space (https://theministry.com) – our private office is run by the Ministry of Sound!, • Free company lunch every week (think Borough Market and Mercato Metropolitano!), • Top-tier MacBook and WFH equipment to set you up for success, • Cycle to work scheme – buy a bike tax-free and spread the cost, • Learning & professional development – we support courses, events, and coaching to help everyone reach their goals, • Quarterly company socials – plus plenty of regular team meetups! Excited to join us? Apply now!

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. The team you will join Our vibrant, energetic Employment Team boasts some of the best lawyers in the business specialising in all aspects of employment law facing a company's board or the HR professional - from everyday operational challenges through to advising on strategic issues. The team currently comprises over 30 specialist qualified employment law solicitors, including nine partners working across six offices, making us one of the larger employment teams in the country. We have the strength and depth of expertise to ensure we deliver the service you would expect in respect of technical quality, practical approach, and timeliness of advice. Birketts employment law team has experience in all areas of contentious and non-contentious employment law matters, representing clients from a broad range of public and private organisations as well as individuals and senior executives and we are proud to act for sector leading clients nationwide and some important and high-profile businesses and institutions across a number of key sectors. Ranked 1 tier in Chambers and Legal 500, you will join a highly successful Employment team which is seeing consistent and continuous growth, and which works and collaborates closely as a supportive team of colleagues. Our employment advice is supplemented by a well-developed in-house employment client training offering, a HR consultancy service, a workplace investigations service, an employee incentives group, a team of accredited mediators and an immigration team. The work you will be doing Our new, vibrant Bristol office is a fantastic opportunity for an established senior Employment law at Legal Director or Partner level to launch our offering in the South West and build upon the work between supporting locations. The ideal candidate will have strong existing connections and the ability and desire to build and develop a team. Current sectors in which we work include education, financial services, construction, transport and private client/agriculture, charities and public sector. Particular areas of expertise sought include: • General employment issues ranging from maternity rights to general contractual issues, • Drafting service agreements, contracts of employment and staff handbooks, • Drafting and reviewing employment policies ranging from performance, sickness, and misconduct procedures to maternity and parental leave schemes, • Transactional corporate support work, • Wrongful and unfair dismissal, • Redundancy and restructuring, • Transfer of Undertakings, • Awareness of boardroom disputes and severance claims, • Employment litigation in the employment tribunal, • Discrimination (including sex, race, disability and age), • Trade union work for employers and Professional Discipline and conduct, including advising professional conduct/fitness to practice panels What we are looking for The ideal candidate will be entrepreneurial, enthusiastic, ambitious and will be actively involved in a range of business development activities, including attending networking and other BD events, supporting on tenders/pitches, and writing sector-relevant articles for our own and external publications. Strong technical drafting, research and communication skills, with good attention to detail and a commercial/pragmatic approach are essential qualities, as is the ability to deliver a strongly client-focussed service, giving clear, timely and practical legal advice on often complex, technical areas of Employment law. Inclusivity and Culture At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits: *Legal Director only: • 30 days holiday (FTE) plus Bank Holidays, • Long Service holiday award – 1 extra week every 10 years continuous service, • Private Healthcare with BUPA (offered after probation is passed), • Scottish Widows Pension Scheme (5% employer / 5% Employee), • Staff Profit Share and Individual Performance Bonus Scheme, • Salary sacrifice (Pensions, Staff Profit Share), • Life Assurance - 4 x salary / Permanent Health Insurance, • Paid CSR Day, • Enhanced Maternity/Paternity Leave, • Subsidised gym membership, • Electric car scheme, • Agile/Hybrid Working Policy, • Dress for your Day Policy https://recognition-reward-benefits/ Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership. The team you will join The agriculture team sits within the wider Private Client Division. This role sits within the Transactional sub-team. The team is one of the best qualified and largest agricultural teams in the UK market, providing a comprehensive range of legal services to farmers, landed estates, landowners and agri-business specialists. Across Birketts, our award-winning agriculture and estates team includes almost 50 specialist lawyers across seven offices, and is consistently recognised in the legal directories, giving Bristol-based lawyers the support of a deep national bench and a genuinely full-service offering. Based in Bristol, the team comprises a Partner, a Legal Director, two Senior Associates, two Associates and dedicated secretarial support. We are a team of rural specialists with deep sector knowledge. The team advises clients on all aspects of rural real estate - including farm acquisitions and disposals, refinancing, renewable energy projects,, natural capital, i equestrian, and landed estate property management. The work you will be doing You will be responsible for: • Drafting and negotiating on relevant contracts, deeds, documents, advice notes, letters and correspondence tailored to the client’s individual needs and requirements, • Direct communication with clients, advisers and other relevant stakeholders, • Supporting an active caseload with the aim of providing efficient and effective advice, • Participating in marketing and networking initiatives, • Working closely with the wider Agriculture and Estates team Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for • Completion of a recognised training contract or equivalent qualifying experience, • 0-3 years' experience gained working in a reputable legal firm, • Demonstrable interest and foundational knowledge in Agriculture and Estates, • Strong attention to detail to produce work documentation which is consistently of a high standard, • Professional integrity and a commitment to providing excellent client service, • To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation We have designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As a Solicitor, we typically expect candidates to have between 0–3 years PQE. Any information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual merits. Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of office and working from home days each week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: • 25 days holiday (FTE) plus Bank Holidays, • Long Service holiday award – 1 extra week every 10 years continuous service, • Private Healthcare with BUPA (offered after probation is passed), • Scottish Widows Pension Scheme (5% employer / 5% Employee), • Staff Profit Share and Individual Performance Bonus Scheme, • Salary sacrifice (Pensions, Staff Profit Share), • Life Assurance - 4 x salary / Permanent Health Insurance, • Paid CSR Day, • Enhanced Maternity/Paternity Leave, • Subsidised gym membership, • Electric car scheme, • Dress for your Day Policy You can find out more on our website: https://recognition-reward-benefits/ Inclusivity and Culture At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit. If you require this advert in an accessible format, please visit https://company/birketts/ Artificial Intelligence (AI) At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use

IDEX Consulting is working with one of the UK's leading pension consulting firms in the search for a Senior Pension Administrator in their DB schemes team. The role has arisen due to continued growth and recent external investment. This firm has invested in excellent staff retention rate, clear progression plans and opportunities in different teams, they are focused on culture and making sure everyone is supported with a solid career plan. They are an invested Pension practice in the market and offer a market leading financial & benefits package. You will be responsible for administering and leading on a portfolio of DB schemes, acting as the client relationship manager. You will check colleagues work, manage work-flow and train/develop the junior staff. As a Senior Pensions Administrator within our projects team, you will play a crucial part in the delivery and management of pension projects. You would be involved in a variety of projects including: • Benefit audit analysis & rectification work, • Data analysis and rectification, • GMP reconciliation, rectification and equalisation, • Legal reviews such as benefit specification and equalisation advice, • Data transfer to the Pension Protection Fund or insurance companies, • Manage and maintain member records, • Setting clear timelines for the delivery of projects, • Setting and managing budgets, • Attending Trustee meetings, • Involved in the day to day administration of the scheme Desirable: • Knowledge of and experience with GMP Reconciliation / Equalisation calculations, • Practical knowledge of the Pension Protection Fund (PPF) Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one. This role sits at the heart of one of Chip's most significant product launches. As we bring our SIPP pension to market, we're looking for a Team Lead who can help shape what great customer support looks like from day one, and grow with the proposition as it evolves. As Chip's proposition matures, our ambition is to move toward more personalised, regulated support for customers, and this individual is likely to play a leading role in shaping how CS delivers that. If you're motivated by helping build something, not just running it, this is the right opportunity. You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite. You'll report to the Customer Service Manager and work closely with colleagues across CS leadership to ensure consistency in standards, process, and direction. What you can expect to be doing: Pensions SME The go-to person within CS for all things pension and SIPP — building and maintaining internal knowledge, guidance, and processes as the product evolves Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap Keeping across regulatory developments relevant to SIPP and pension products and ensuring the team is always up to speed Playing an active role in how Chip develops more personalised, regulated support for customers over time Leading your team Day-to-day line management of a broader CS team with a Pensions specialism — setting the standard, driving performance, and developing people 1-2-1s, probation reviews, personal OKRs, and performance management Experienced in having difficult conversations and comfortable holding people to account with fairness and consistency Creating an environment where people are motivated, supported, and clear on what good looks like Operational responsibilities Representing Customer Support in the Pensions work stream — SLAs, KPIs, blockers, and solutions Rota management, leave, sickness cover, and OOH planning — always with a risk-based eye on customer impact Supporting the team with complex pension enquiries and acting as the escalation point when it matters Using data to understand performance, spot trends, and drive continuous improvement Ensuring full compliance with FCA regulatory requirements across every customer interaction What we’re looking for: Essential Experience managing customer support teams within an FCA-regulated financial services environment, pensions, investments, mortgages, financial advice, or similar A solid grasp of the compliance obligations that come with supporting customers on regulated products A natural subject matter expert, someone who builds knowledge, shares it well, and uses it to influence across teams A people-first leader with a genuine track record of developing and getting the best out of a team Operationally sharp, comfortable with data, SLAs, and the day-to-day reality of running a busy CS function Motivated by helping build and shape, not just maintain Desirable Direct SIPP or pension product experience Experience in or adjacent to environments moving toward more personalised, regulated customer support What we’re really looking for: ✍️ We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard. ⏰ Working Hours ⏰ Monday to Thursday: 9:00 AM – 6:00 PM Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS £45,000 per annum Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £45,000. Plan ahead with confidence while you grow your career! Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Video screen with someone from our Talent team Video interview with the hiring manager Final interview with VP of Customer Support About Chip Chip’s mission is to make your life wealthy We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision To be the most personal digital wealth manager in the UK Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership. The team you will join Our Ecclesiastical Team sits within the wider Private Client Division and is one of the leading national practices supporting the Church of England’s Dioceses, clergy and lay volunteers.The team brings together lawyers with a wide range of professional and life experience, including solicitors and paralegals who act as Diocesan Registrars, Diocesan Registry Clerks and ecclesiastical solicitors advising on an extensive and varied range of legal issues. Our team has members based in four of our offices. The work you will be doing This role will involve managing a varied caseload of ecclesiastical property matters, providing expert advice and support across a range of complex transactions. You will be responsible for: • Managing property transactions including sales of land, church halls, and clergy housing., • Creating and establishing titles from historic documentation., • Resolving complex property matters across multiple church-related charities., • Handling a range of commercial property matters, including the grant of leases (e.g. for nurseries), as well as lease extensions, renewals, and surrenders., • Advising on and granting easements., • Providing guidance on boundary issues and parish land ownership, including churches, churchyards, and church halls., • Serving statutory notices in accordance with the Church Property Measure. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for • Demonstrable experience handling freehold and leasehold property matters, including both registered and unregistered land., • Background in commercial, residential, and/or agricultural property law., • Working knowledge of unregistered land, particularly in creating titles through Statements of Truth or historical (ancient) documentation., • Experience with church-owned property is advantageous but not essential., • Interest in developing expertise within a specialised area of law, with a willingness to learn., • Understanding of charity law is beneficial; however, training will be provided., • Ability to work within the Ecclesiastical team while also participating in broader property law training across teams., • To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation Birketts has designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As an Associate, we typically expect candidates to have between 3-6 years PQE. As a Senior Associate, we typically expect candidates to have 6+ years experience. Any information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual merits. Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. During your 6 month probation period, there will be a requirement to be in the office full time whilst you are developing in the role. Once you have successfully passed probation, this role attracts a split of 60% office days and 40% working from home days per week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: • 25 or 30 days holiday (FTE) plus Bank Holidays, • Long Service holiday award – 1 extra week every 10 years continuous service, • Private Healthcare with BUPA (offered after probation is passed), • Scottish Widows Pension Scheme (5% employer / 5% Employee), • Staff Profit Share and Individual Performance Bonus Scheme, • Salary sacrifice (Pensions, Staff Profit Share), • Life Assurance - 4 x salary / Permanent Health Insurance, • Paid CSR Day, • Enhanced Maternity/Paternity Leave, • Subsidised gym membership, • Electric car scheme, • Dress for your Day Policy You can find out more on our website: https://recognition-reward-benefits/ Inclusivity and Culture At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit. If you require this advert in an accessible format, please visit https://diversityjobsg

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Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.