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We are seeking an experienced Distribution Service Manager to oversee the end-to-end distribution of our food and beverage products. You will be the operational backbone connecting our sourcing network with our B2B clients, ensuring that goods are delivered against agreed terms, on time, and in full compliance with food safety and import/export regulations. This is a hands-on role suited to someone who understands the nuances of moving ambient food and beverage goods from bulk commodity shipments to multi-pack retail deliveries and who can build scalable distribution processes for a growing trade business. Key Responsibilities • Distribution & Fulfillment: Manage the day-to-day distribution of orders from supplier to client, coordinating with freight forwarders, couriers, and third-party logistics (3PL) partners across the UK and internationally., • Service Level Management: Monitor KPIs and SLAs for on-time-in-full (OTIF) delivery. Act as the escalation point for client delivery queries and resolve issues promptly to protect long-term supply relationships., • Supplier & Carrier Coordination: Work closely with our sourcing team and supplier network to align lead times, consolidate shipments where commercially sensible, and manage carrier performance., • Compliance & Documentation: Ensure all distribution activities meet food safety standards (e.g., HACCP awareness), customs and import/export documentation requirements, and UK regulatory obligations relevant to food and beverage wholesale., • Cost Control: Manage distribution budgets, negotiate freight and carrier rates, and identify opportunities to reduce cost per delivery without compromising service quality., • Inventory & Warehousing Liaison: Coordinate with warehouse partners to ensure stock accuracy, appropriate storage conditions for ambient goods, and efficient order picking and dispatch., • Continuous Improvement: Identify opportunities to streamline order-to-delivery processes and implement tracking and reporting tools suited to a growing wholesale operation., • Customer Support: Remain available post-delivery to support continuing client requirements, in line with our "Enquiry to Delivery" service promise. Qualifications • Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (or equivalent experience)., • Experience: [3–5+] years in distribution, transportation, or logistics management, ideally within food and beverage, FMCG, or wholesale/trade environments. Experience in a supervisory or managerial role preferred., • Industry Knowledge: Familiarity with food safety and compliance requirements, customs/import-export processes, and freight forwarding. Understanding of B2B wholesale distribution is highly desirable., • Tech Savvy: Proficiency with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office Suite., • Soft Skills: Excellent problem-solving skills, strong communication abilities, and the ability to thrive in a fast-paced, growing business. A transparent, relationship-first approach that aligns with our company values.

🚨 WE’RE HIRING! Operations Team Member – E-commerce Fulfilment 📍 Location: Trafford Park, Manchester 🏢 Company: Ecommerce Fulfilment Centre Ltd (EFCL) 💷 Pay: £13.45 per hour – Real Living Wage 🕒 Hours: 37.5 hours per week, Monday to Friday 📋 Job Type: Full-Time, Permanent About Us Ecommerce Fulfilment Centre Ltd (EFCL) is a growing third-party logistics (3PL) company based in Trafford Park, Manchester. We provide e-commerce fulfilment, warehousing, inventory management and distribution services to online businesses across the UK. We are looking for a reliable, organised, enthusiastic and customer-focused Operations Team Member to join our expanding team. This is a varied role combining customer communication, warehouse administration, inventory management and hands-on fulfilment support. Key Responsibilities Customer Service & Communication • Act as the first point of contact for customers via email, telephone, WhatsApp and other communication channels., • Respond professionally and promptly to customer enquiries, order updates and operational requests., • Liaise with warehouse staff, management and courier partners to resolve customer queries., • Keep customers informed about deliveries, stock movements, dispatches and returns., • Escalate complex issues to the relevant department or management team. Warehouse Operations & Fulfilment • Support the picking, packing and dispatch teams whenever required., • Receive deliveries, check stock quantities and book goods into the warehouse management system., • Process customer returns, stock replenishment and inventory movements., • Coordinate shipments with Royal Mail, Evri, DPD and other courier services., • Use Mintsoft WMS and barcode scanning systems to manage orders and stock., • Carry out regular stock counts and help maintain accurate inventory records., • Monitor daily order processing and support the team in meeting courier collection deadlines., • Maintain a clean, safe and organised working environment. Requirements • Previous experience in warehouse operations, logistics, e-commerce fulfilment or customer service is preferred., • Experience using Mintsoft WMS is highly desirable., • Confident communicating with customers professionally by email and telephone., • Good computer skills, including Microsoft Office and warehouse management systems., • Strong organisational skills and excellent attention to detail., • Ability to multitask, prioritise workloads and work under pressure., • A proactive, problem-solving attitude., • Reliable, punctual, hardworking and a strong team player., • Willingness to assist with physical warehouse duties when required. What We Offer ✅ £13.45 per hour – Real Living Wage ✅ 37.5-hour working week ✅ Monday to Friday schedule ✅ Permanent, full-time employment ✅ Friendly and supportive working environment ✅ Full training and development opportunities ✅ Opportunity for career progression ✅ A varied role combining operations and customer service ✅ Opportunity to grow with an expanding logistics company 📩 APPLY NOW!

🚨 WE’RE HIRING! Operations Team Member – E-commerce Fulfilment 📍 Location: Trafford Park, Manchester🏢 Company: Ecommerce Fulfilment Centre Ltd (EFCL)💷 Pay: £13.45 per hour – Real Living Wage🕒 Hours: 37.5 hours per week, Monday to Friday📋 Job Type: Full-Time, Permanent About Us Ecommerce Fulfilment Centre Ltd (EFCL) is a growing third-party logistics (3PL) company based in Trafford Park, Manchester. We provide e-commerce fulfilment, warehousing, inventory management and distribution services to online businesses across the UK.We are looking for a reliable, organised, enthusiastic and customer-focused Operations Team Member to join our expanding team.This is a varied role combining customer communication, warehouse administration, inventory management and hands-on fulfilment support. Key Responsibilities Customer Service & Communication • Act as the first point of contact for customers via email, telephone, WhatsApp and other communication channels., • Respond professionally and promptly to customer enquiries, order updates and operational requests., • Liaise with warehouse staff, management and courier partners to resolve customer queries., • Keep customers informed about deliveries, stock movements, dispatches and returns., • Escalate complex issues to the relevant department or management team. Warehouse Operations & Fulfilment • Support the picking, packing and dispatch teams whenever required., • Receive deliveries, check stock quantities and book goods into the warehouse management system., • Process customer returns, stock replenishment and inventory movements., • Coordinate shipments with Royal Mail, Evri, DPD and other courier services., • Use Mintsoft WMS and barcode scanning systems to manage orders and stock., • Carry out regular stock counts and help maintain accurate inventory records., • Monitor daily order processing and support the team in meeting courier collection deadlines., • Maintain a clean, safe and organised working environment. Requirements • Previous experience in warehouse operations, logistics, e-commerce fulfilment or customer service is preferred., • Experience using Mintsoft WMS is highly desirable., • Confident communicating with customers professionally by email and telephone., • Good computer skills, including Microsoft Office and warehouse management systems., • Strong organisational skills and excellent attention to detail., • Ability to multitask, prioritise workloads and work under pressure., • A proactive, problem-solving attitude., • Reliable, punctual, hardworking and a strong team player., • Willingness to assist with physical warehouse duties when required. What We Offer ✅ £13.45 per hour – Real Living Wage✅ 37.5-hour working week✅ Monday to Friday schedule✅ Permanent, full-time employment✅ Friendly and supportive working environment✅ Full training and development opportunities✅ Opportunity for career progression✅ A varied role combining operations and customer service✅ Opportunity to grow with an expanding logistics company 📩 APPLY NOW!