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An exciting opportunity has arisen within our Block Management Department for an experienced IRPM Block Manager to join our friendly vibrant and boutique agency. Rather than just being “another Block Manager” filling a position in a large corporate company, here you are encouraged to bring new ideas to the table and have a real influence on how the department develops and grows. Our Block Managers possess excellent customer service skills, solid industry knowledge and strong problem-solving skills. They are also hardworking and organised professionals, with a calm, strategic, flexible approach to client management. The successful candidate will need to have 2 years’ experience in the Block Management Industry, either as a Block Manager or an Assistant Block Manager looking to take the next step. Alternatively, we are willing to train applicants with first class honours in surveying, real estate/housing management or similar RICS accredited disciplines. Trainee applicants will be offered on the job training and be required to complete the TPI Level 2 Leasehold Management Course within the first year of your employment with us. Key responsibilities: • Day to Day Block Management: proactively develop service levels across the portfolio to exceed client expectations, advising client of management set-up, • Planning cyclical maintenance, managing reactive works and monitoring contractors. Ensure only approved contractors are instructed. Regularly monitor service delivery of contractors., • Meeting service level KPIs including maintenance repairs, sales packs, email/letter responses, etc., • Demonstrating and applying an understanding of all service agreements in place within your portfolio including legislation and codes of practice., • Being able to read and understand leases; keeping up to date with legislation and demonstrate an awareness of approaching changes and major case law. Pre-empt legislative issues which may affect the properties under your control ensuring that team members share the knowledge, • Carry out thorough quarterly site inspections across portfolio and send timely reports to block directors, • Organising, attending and chairing AGMs including sending the relevant notices and preparation, • Working with accounts department to prepare budgets, service charges demands and ground rents including reconciliations and timely chasing of arrears, • Liaison with accountants for production of blocks accounts, ensuring timely submissions to CH and HMRC, • Carrying out statutory consultation procedures ensuring guidelines are met, • Liaising with Insurance Brokers to ensure any claims are dealt with in a timely manner, • Liaising with leaseholders and block directors, ensuring they are kept updated on matters and notes are on the system. Demonstrating tact and diplomacy in handling sensitive matters, • Updating leaseholder and tenant information, ensuring data is accurate on the system, • Remaining compliant with data protection governance and confidentiality, • Introduce innovative ways to improve what we do and to anticipate and alleviate potential problems. Working with management to put measures in place to prevent problems recurring, • Attending out of hours emergency calls on rotation, • Reviewing record keeping procedures, ensuring the database is updated and accurate, • Attend regular team meetings and provide monthly department reports, • Mentoring junior colleagues and ensuring your direct reports are working to required standards.

Company: GLOBAL REACH LOGISTICS LIMITED Location: Watling Park, Watling Street, Daventry, United Kingdom, NN6 7XY Salary: £45,000 per annum Job Type: Full-time About Us GLOBAL REACH LOGISTICS LIMITED is a dynamic logistics provider seeking a skilled and proactive Dispatch and Distribution Manager to join our team in Daventry. We focus on optimizing supply chains and delivering exceptional service across our distribution network. Key Responsibilities As the Dispatch and Distribution Manager, you will be responsible for the following: 1. Design and optimize end-to-end distribution solutions for cross-border logistics, including first-mile collection, sorting, and transfer to enhance overall flow efficiency., 2. Lead the development and management of fulfillment dispatch platforms to achieve intelligent order routing and pre-scheduled parcel fulfillment plans., 3. Utilize data analysis and SQL to identify operational bottlenecks in distribution centers and drive cost reduction through automated and intelligent warehouse upgrades., 4. Establish system monitoring and emergency response protocols to ensure the high stability of WMS and OMS platforms during peak shopping seasons., 5. Coordinate cross-functional resources across product, R&D, and operations to ensure business requirements are accurately translated into reliable system functions., 6. Implement refined operational standards and SOPs to minimize material waste and labor costs within the distribution and sorting network.