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In this role, you’ll be the voice of BT for our small and medium business customers – building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you’re responding to an inbound enquiry or reaching out as part of an outbound campaign, you’ll take the time to understand each customer’s needs and challenges before recommending the right BT or EE Business products for them. You’ll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet – and often exceed – your targets. Above all, you’ll ensure every interaction is a positive one, creating a customer experience that reflects BT’s reputation for trust, expertise and innovation. You’ll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound‑focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high‑quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value‑led conversations and supporting key customer programmes, the role plays a direct part in strengthening long‑term customer relationships while supporting wider transformation and efficiency goals. Inbound Customer Growth- • Support inbound call volumes during busy periods and make outbound dialler calls in quieter times., • Identify upsell and cross‑sell opportunities aligned to customer needs efficiently and professionally., • Take ownership of issues through to resolution, using correct processes., • Deliver a consistent customer experience across inbound and outbound activity., • Customer & Process Excellence, • Maintain accurate customer records and contact details., • Follow all sales, compliance, and data protection requirements., • Use CRM and sales systems correctly at all times., • Escalate risks, complaints, or vulnerabilities appropriately., • Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- • Proactively contact existing SMB customers to:, • Protect customers at risk of churn., • Support contract renewals and retention activity., • Identify upsell and cross‑sell opportunities aligned to customer needs., • Hold confident, value‑based conversations focused on long‑term customer outcomes., • Clearly explain products, pricing, and contract terms., • Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- • Deliver against agreed performance measures, including quality, retention, and growth. Essential • Strong communication and listening skills., • Confidence handling objections and challenging conversations., • Ability to balance customer needs with commercial outcomes., • High attention to detail and strong compliance mindset., • Comfortable working across inbound and outbound activity. Desirable • Experience in outbound or inbound sales and retention., • Experience working with SMB or business customers., • Knowledge of telecoms or B2B services., • Access to an online private GP 24/7 for you and your immediate family, • Market-leading paid carers leave with up to 2 weeks off, • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay, • Discounted EE and BT products, including mobile and broadband, • Market leading Pension scheme – 5% from you and 10% from us

Murray Recruitment are recruiting a Commercial Lead for our client based in Newhouse. Role Overview This is an exciting opportunity for a commercially astute professional to step into a key leadership role within a busy and growing team. Working predominantly across social housing contracts, the successful candidate will take ownership of commercial activity while leading, supporting and mentoring a team of Quantity Surveyors, a Trainee QS and Commercial Administration staff. This role will suit an experienced Commercial Manager or Lead QS, or an ambitious individual ready to take the next step in their career, who thrives in a high-volume environment and brings strong people management and leadership skills. Key Responsibilities • Lead and manage the commercial team, providing day-to-day support, guidance and mentoring., • Oversee commercial operations across mainly social housing contracts, with some additional commercial projects., • Manage and apply schedules of rates (SORs) across contracts., • Work with NHF percentage uplifts and reductions to ensure accurate commercial management., • Oversee pricing structures including price per property and price per void models., • Review and manage contract exclusions where required., • Work closely with the wider office team in Newhouse to ensure efficient commercial delivery., • Support and develop junior team members, encouraging progression and maintaining a positive team culture., • Ensure commercial processes are managed effectively within a fast-paced, high-volume environment. Skills & Experience • Previous experience as a Commercial Manager, Lead QS or in a similar senior commercial role., • Strong knowledge of rates and schedules of rates., • Experience within social housing contracts is highly desirable., • Understanding of NHF uplifts and reductions., • Experience working with price per property and price per void structures., • Exclusions experience would be advantageous., • Strong commercial awareness and the ability to manage a high-volume workload., • Proven leadership skills with the ability to motivate, mentor and develop a team., • A people-focused approach with a strong personality and the confidence to lead from the front., • Those looking to progress into their next leadership role will also be considered, provided they can demonstrate the right commercial acumen and drive. Offering • Salary up to £60,000, • Office-based role in Newhouse, • Opportunity to lead and shape a commercial team, • Predominantly social housing contracts with additional varied commercial work, • A great opportunity for an experienced professional or someone ready for their next career step

Temporary Customer Service / Client Care Specialist Location: Airdrie (relocating to Falkirk - date TBC) Pay Rate: 13.70 - 16.00 per hour (equivalent to 25,000 - 30,000 per annum) Job Type: Temporary (3 months initially, with potential to become permanent) Start Date: Immediate Working Hours: Monday to Friday, 9:00am - 5:00pm About the Role We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location. Key Responsibilities • Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships, • Manage and maintain customer pricing, ensuring accuracy and commercial viability, • Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities, • Analyse customer purchasing trends to identify sales gaps and opportunities, • Previous experience in a customer service, account management, or sales-focused role, • Strong communication skills with confidence in making outbound calls, • Ability to build and maintain strong customer relationships, • Commercial awareness and attention to detail Why Temp with Office Angels? Working as a temp is a fantastic way to explore different industries and roles while maintaining flexibility. As part of the Office Angels team, you'll enjoy: • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after, • Access to discount vouchers with many high street brands, • Eye care vouchers and money towards glasses should you require them for VDU purposes, • We can search for permanent work whilst you're in assignments and offer expert interview support and advice, • Weekly pay, • Pension scheme option (with employer contributions), • 28 days paid annual leave (Based on a weekly accrual), • Statutory Sick Pay in the unfortunate event you find yourself under the weather, • Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues, • Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information. This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Estimator Location: Hamilton (In-person) Job Type: Full-time, Permanent Schedule: Monday Friday Company Overview Our client is an established specialist steel fabricator serving the construction, infrastructure, telecommunications, renewables, and mechanical engineering sectors. We manufacture high-quality structural steelwork and metalwork. The Role We are looking for a dynamic Estimator to join our team. While experience in the industry is preferred, we are also eager to hear from individuals with fabrication or site experience looking for a career change, as full training will be provided. Key Responsibilities • Tender Management: Prepare and submit formal tenders and quotations., • Project Analysis: Sourcing pre-project info and reviewing drawings/specifications to define the full scope of work., • Technical Tasks: Perform "Quantity Take-Offs" and produce detailed Bills of Quantities., • Pricing: Build comprehensive tender prices based on scope, plans, and project timelines., • Compliance: Ensure all work follows company procedures and distribute project feedback to...

Pricing Actuary for its Bermuda reinsurance platform. This role is ideal for a recently qualified actuary who will support pricing across Specialty lines and assist in developing stochastic models. Responsibilities include exposure analysis, pricing recommendations, and collaboration with data scien

This role involves developing pricing models, producing profitability analyses, and enhancing pricing tools. Athene is seeking an Actuarial Associate III in Hamilton, UK, to join the Reinsurance Pricing team.

Based in Bermuda, the Pricing Actuary, Reinsurance, will play a key role in supporting the actuarial pricing function for the Bermuda reinsurance platform. Support the pricing of reinsurance risks across Specialty lines, Property (cat and non‑cat), and Emerging Risks. Assist in the development, pa

Temporary Customer Service / Client Care Specialist Location: Airdrie (relocating to Falkirk - date TBC) Pay Rate: £13.70 - £16.00 per hour (equivalent to £25,000 - £30,000 per annum) Job Type: Temporary (3 months initially, with potential to become permanent) Start Date: Immediate Working Hours: Monday to Friday, 9:00am - 5:00pm About the Role We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location. Key Responsibilities Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships Manage and maintain customer pricing, ensuring accuracy and commercial viability Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities Analyse customer purchasing trends to identify sales gaps and opportunities Keep customer records up to date, ensuring all information is accurate and compliantWhat We're Looking For Previous experience in a customer service, account management, or sales-focused role Strong communication skills with confidence in making outbound calls Ability to build and maintain strong customer relationships Commercial awareness and attention to detail Comfortable analysing data and identifying opportunities for growthIf you're immediately available and looking for a dynamic role where you can make a real impact, we'd love to hear from you. Why Temp with Office Angels? Working as a temp is a fantastic way to explore different industries and roles while maintaining flexibility. As part of the Office Angels team, you'll enjoy: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Access to discount vouchers with many high street brands Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Statutory Sick Pay in the unfortunate event you find yourself under the weather Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information. This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website