Are you a business? Hire private security candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
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You have experience of analysing security and technical compliance requirements, including ... Private medical care * And a range of other perks and benefits Apply now to find out more about ...
... security; (iii) data privacy; (iv) incident management; (v) business continuity / DR; (vi ... tier private medical cover with WPA - includes no excess + you can add family through salary ...
... Private Network), WIFI, and Fibre. The ideal candidate will have expertise in Security, Closed Networks, and Documentation, with a customer-facing demeanor and experience in Design Review ...
... security; landscaping and a wide range of other tailor-made services covering both the public and private sectors. Job Description Join us as a Key Account Manager and play a pivotal role in helping ...
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Administer user accounts, passwords, email accounts, and security access for staff. * Create and ... Private healthcare * Social events for the team If you're interested in learning more about this ...
... private dentistry treatments, including general dentistry and cosmetic treatments. We also have ... security. * Family Environment: Experience the warmth and camaraderie of a close-knit team while ...
Prison officers protect the public and help to make a positive impact on people s lives. There s no such thing as a typical prison officer. His Majesty s Prison and Probation Service. Teamwork plays a vital role in this environment, so you ll need to be fully committed to supporting your colleagu...
Bonus payment for your CAREGiver training and DBS reimbursement after completion of the Care Certificate. Why not spend an hour day visiting one of our elderly clients? You would be providing a companionship service alongside help around the home, personal care, meal preparation and much more, en...
As a HART Support Worker in HART, you will provide short, intensive reablement support to people with disabilities and those who are frail and recovering from illness or injury, focusing on helping them to restore their optimum level of independence. Are you a dedicated, flexible, reliable, and e...
Love working here – I really enjoy improving the quality of life for the people I support” – Support Worker. Support Worker (days and nights available). We are currently looking to grow our already established and dedicated team of support workers / care assistants at Rookery Radstock in Radstock...
As a Support Worker daily tasks can include, assisting with eating and drinking, meal preparation and planning, personal care, companionship and encouraging the service user’s independence with day to day activities. What Nurseplus can offer you as a Support Worker:. What Nurseplus needs from you...
Our Care Assistants always have the residents health and wellbeing in mind by assisting with daily tasks such as with meals, personal care, providing one-to-one support and encouraging independence. Being kind and caring is key the Care Assistant role, and with great training opportunities and ca...
Are you a Mental Health Support Worker with a passion for working to change lives? If you are then Cpl Healthcare UK have the perfect role for you!. Cpl Healthcare UK are currently looking for a Band 6 Mental Health Support Worker for our client in the Ipswich area with a day pay rate of £26, a n...
This means our CAREGivers can work early mornings, late evenings or weekends depending on their availability. All CAREGiver/Client relationships are pre-matched meaning you will see the same smiling faces week in week out. A Full UK Driving Licence and access to a reliable vehicle is essential fo...
Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. In your role as a Care Assistant at HC-One, you’ll value kindness above all. We are looking for Care Assistants who are flexible to work both day shifts and night shifts. As a Care Assista...
Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant. We have our own Learning Academy to provide excellent training and induction programs for all...
An opportunity has become available for a trustworthy, proactive and amenable chauffeur to support a male Principal and his lovely young family who are based in Holland Park. ...
Residential Support Worker positions, you simply need to have the right qualities!. At the moment, we have opportunities for Support Workers at Mallow Crescent, Guildford. As a Support Worker, your responsibilities will include:. An extensive Employee Assistance Programme (EAP) to support health ...
Our Senior Care Assistants must hold a minimum of NVQ level 2 in Health and Social Care and can evidence working in a health care environment. Working as a Senior Care Assistant you will support the running of the overall care team and work with others across the shift to ensure continuity of ser...
If the answer to these questions is 'yes', then a role in care could be for you!. Dale Care Workers are responsible for meeting the support requirements of our customers, in a way that respects the individual and promotes their independence. For instance, you may be providing personal care and su...
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