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1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team • Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching., • Create a positive, collaborative environment where people can do their best work., • Provide expert guidance and hands-on assistance for complex 1st Line issues., • Lead root cause analysis and ensure knowledge is documented and shared., • Identify and implement process improvements across the service desk., • Contribute to documentation and promote best practice across the team., • Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For • Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment., • Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS)., • A calm, methodical approach to problem-solving and escalation management., • Excellent communication skills and the confidence to engage with clients and colleagues at all levels., • Experience working to SLAs and KPIs, with a focus on continuous improvement., • Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.

About The Role HomeServe are now recruiting for directly employed Drainage Engineers to join our team! • Location If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. • Tunbridge Wells • Full Time, • 40 hours per week. T his includes some weekend, evening and bank holiday work • Salary • £37,220, • £41,810 (salary dependent upon experience). Plus a £1500 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: • Additional paid overtime • Fantastic pension scheme including Income Protection Cover • 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week • Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months • Free HomeServe Cover 8 policy • Employee assistance programme looking out for you and your family • Company van with fuel card • Use of company tools, uniform and PPE • Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development • Learning and development opportunities • Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About You What you must have: • HPWJ Water Ticket • Full UK Driving Licence with no more than 6 penalty points • Excellent customer service • Proactive, 'can do' attitude • Keen eye for detail and problem-solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. • Week 1, • You will attend our Head Office in Walsall Monday, • Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment • Week 2, • You will be buddied up with an experienced HomeServe Drainage Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About Us Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. xrnqpay From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done.

Are you an experienced Production Supervisor who thrives in a fast-paced manufacturing environment? Do you enjoy leading people, improving processes and keeping production lines running smoothly? If youre passionate about quality, teamwork and doing things right first time, this could be the perfect next step. Were supporting a growing organisation with a strong mission-led culture, specialising in high-volume production across both auto and manual lines. With a real focus on wellbeing, sustainability and continuous improvement, this is an opportunity to play a key role in a company making a positive impact. Whats the role all about? As a Production Supervisor , youll work closely with the Shift Manager to ensure production runs efficiently, safely and to a high standard. Youll be the first point of contact for the production team, helping them stay motivated, supported and performing at their best. Youll be responsible for: Managing raw material stock levels across all production lines Overseeing quality control, identifying issues and supporting complaint resolution Ensuring timely production changeovers and execution of the shift plan Providing hands-on support when required (e.g. pulling pallets, opening capsules) Monitoring productivity, OE, efficiencies and working hours Leading day-to-day people activities and supporting team wellbeing Championing a right first time culture Ensuring WMS processes are followed correctly Supporting monthly stocktakes Leading Health & Safety compliance and standards on shift Maintaining clean, safe and well-organised production areas Conducting handovers and flagging potential issues to the Shift Manager Embedding the companys B Corp values into daily operations This is a great opportunity for someone who loves people leadership as much as operational excellence. What youll need To succeed as a Production Supervisor , youll bring: Experience supervising teams in production, operations or manufacturing Strong people-leadership skills with a fair, supportive and consistent approach Confident communication skills (written and verbal) Ability to juggle multiple priorities and delegate effectively Great problem-solving skills and a proactive mindset Strong understanding of production procedures and H&S compliance Confidence using IT systems (Google Workspace experience is a bonus) Desirable: experience in lean manufacturing or continuous improvement. Why join? A supportive, mission-driven culture A company committed to sustainability and B Corp values Real opportunities to influence team culture and operational performance A workplace where everyone feels included, valued and able to thrive If you're a Production Supervisor who enjoys motivating teams, improving processes and making a difference every day, this role stands out. Ready to take the next step? If you're an experienced Production Supervisor looking for your next opportunity, wed love to hear from you. Apply today or reach out for a confidential chat. Kingdom People are acting as an Employment Agency in relation to this vacancy. #INDFPR TPBN1_UKTJ

Global Reliability Manager – Problem Solving & Improvement. Are you passionate about driving reliability excellence at scale? Do you thrive on turning complex problems into sustainable solutions? Alcoa is seeking a. Reporting to the Global Mechanical & Reliability Engineering Manager, you will pro

A global risk and consulting firm in the UK is seeking an IT Problem Manager to ensure data accuracy and reporting of trends for significant incidents. This role involves analyzing incident trends, managing relationships, and collaborating with teams for effective problem management. Candidates shou

Identify recurring issues, raise and manage Problem records, and support root-cause analysis. Strong background in Incident & Problem Management within complex or regulated environments.

A leading payments technology provider is seeking an experienced Incident & Problem Manager to enhance their Incident Management practices.

Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the prob

A major logistics company is looking for a Supply Chain Manager to ensure seamless operations across their international supply chains. The ideal candidate should have a degree, complex problem-solving experience, and advanced Excel skills.

As the Service Manager, you will take overall responsibility for the effective day‑to‑day running of the young person’s accommodation services. Service Manager - Young People Accommodation - £32,643 per annum – Permanent Vacancy.

Team Leader vacancy at GAIL's Tunbridge Wells!.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised and

Have you got experience working in a busy bar or restaurant? Are you a great team player?.We have a vacancy for a hospitality team leader to join Genting.You will work closely with the management team to ensure the smooth running of our bar/restaurant, supporting and motivating colleagues.Key skills

Ability to stay calm under pressure and problem-solve.

We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English.Main Purpose of Customer Service Advisor role:.Responding to English and German emails, answering English and German calls,.Dealing with customer quires on our system and translatin

Deputy and Home Manager by providing leadership to the care team.

Looking for a career that can take you places? Join our Southeastern station team in the Tonbridge area!.Imagine the pride youll feel knowing your care and customer service is creating a special place within your community.Our stations have many roles, from working on our platforms to selling ticket

The Service Manager will also own, maintain, and seek efficiencies for the wider service portfolio which will include support for the Strategic Service Portfolio.

As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction.

Redline has been retained by a leading process instrumentation manufacturer who are looking for a Engineering Manager to join their R&D team based in Surrey.

Through a culture of continuous improvement to lead a motivated engineering team to deliver sustainable reliability of equipment through proactive maintenance and speed of response.Take ownership of the department whilst on shift maintaining systems essential to the operation of an efficient enginee

MAIN PURPOSE OF JOB: To provide excellent managerial support to the Community Service Support department and lead by example by showing the ability to communicate interpersonal skills, problem solve, decision making and time management. To quickly identify any problems and ensure each conversation i

Head of Occupational Health / OH Service Manager. Provide evidence‑based recommendations to managers and employees, support health and wellbeing initiatives, and ma.

We are seeking a reliable and hardworking.This role plays a key part in maintaining a clean, safe and efficient working environment across our Aylesford site, with a strong focus on recycling management and waste handling.A large proportion of this role will involve.A strong work ethic and reliabili

Customer Service Advisor (French & English Speaking).Hybrid - Head Office based in Canary Wharf, London.Monday-Friday 8am-7pm, Saturday 8am-6pm).We are looking for an experienced and customer-focused.Travel Sales & Customer Service Agent.Working on behalf and representing a well known organisation w

Warehouse Operatives Required – Bourne.Interaction Recruitment are currently recruiting.Unloading containers (handball).

Part Time Customer Service Advisor.Aggregate and Asphalt division.Part Time Customer Service Advisor.This is a part time, permanent role, based from our head office in Sevenoaks, Kent, working Monday to Wednesday 09:00-17:30 and Sunday 7:00- 12.The duties of the Part Time Customer Service Advisor wi

A charity which is dedicated to providing outstanding services across the UK are seeking a customer motivated individual to join their payments' customer service team on a 3 month temporary basis.Working as part of a small customer service function, you will be the first point of contact for enquiri

Heres what the hiring manager says about our Hull Branch.

Housing Services Team Leader - Christian Action Housing.About Christian Action Housing Association.We are proud to be a local landlord and business, connected to our local community.Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, striving to provide much needed ser

Service Charges & Rent Manager – Norfolk Salary: £49,680 Contract: Permanent Working Pattern: Full-time (37 hours) Location: Norfolk (Hybrid working available) A fantastic opportunity is available for an experienced Service Charges & Rent Manager to join a well-established housing org

We are looking for a Warehouse Operative to assist our busy client, based in Yeovil.This will be working for a large logistics company to help them to move parts from one building to another.This is a temporary role that will be for approximately 4 weeks.This role is mainly moving parts, but you wil

Join a Growing Food Production Team in Taunton.We're looking for a reliable and proactive.This role is ideal for someone with production experience who enjoys leading a team, maintaining high standards and thrives in a fast-paced environment.Leading and supervising a team of production operatives to

Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation. The Major Incident Manager will take an influential role in this rapidly growing, global business.

We're looking for a kind, compassionate and resilientTeam Leader to join ourLearning Disabilities Social Care Service in Newham.No personal care experience required, just the right values.Annual leave increasing up to 30 days with length of service.Exclusive discounts and cashback via Reward Gateway

Job Title: Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 12 Warehouse Operatives for their pallets repairing operations.We are looking for candidates who are comfortable using tools such as hammers or nail guns; however, please b

You will lead multiple managers and teams, ensuring statutory duties are fulfilled, performance standards are achieved, and service improvements are continuously implemented. Directly supervise and appraise managers responsible for teams of Social Workers, Intervention Workers, partners, and student

Support Team Leader / Service Manager. We are looking for a motivated and experienced Support Team Leader / Service Manager to oversee our 6 bed supported living service in North Tyneside.

Hamilton Woods Associates are currently recruiting for a Repairs Team Leader to join a social housing provider on a permanent basis.Duties & Responsibilities of the Repairs Team Leader:.Supervise and lead a diverse team of multi-skilled operatives.Oversee the timely and safe completion of all repair

A background working in a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader role. Regional Service Manager, Medical Diagnostic Systems. The Role Regional Service Manager, Medical Diagnostic Systems.

Service Manager (Commercial Refrigeration / AC). Are you an experienced Service Manager who has worked off the tools, in an office based environment, looking to take ownership of a growing service department within a forward-thinking business?. This is an excellent opportunity for a Refrigeration Se

Contract Type: Permanent, Full time, 35 hours per week.Salary: Starting from£42,149per annum (London weighted salary) or £37,573per annum per annum (Regional salary).Reporting Office: London, Stratford or Manchester, Trafford.Agile Worker: 20% - 40% of contractual hours to be worked from reporting

My Client in Essex are in the market for an interim DM Team Leader to come and work alongside the exisiting Team Leader and work on a small caseload of Major Applications/PPAs.They want someone who has previous management experience.If this looks like it will be of interest please click apply.

Carrington West are assisting their local authority client based in the South West in their search for a Principal Planning Enforcement Officer / Team Leader to join their Town Planning Department.This will be offered on an initial 6-month contract, then rolling.We are looking for an experienced Enf

The Service manager will be the line manager for 14 Customer Service Field Based Technicians. Service Technical Manager – LAVAZZA On The Move - Applicants must have VENDING and or Remote retail experience. The Service Technical Manager will manage a national workforce so extensive travel may be re

Band 7 Team Leader Therapeutic Radiographer | Oxford Cancer Centre (Oxford) | ASAP Start | Permanent or Long-Term 🚨.Band 7 Team Leader Therapeutic Radiographer.As Team Leader, you’ll play a key part in the.Lead and manage a team of Radiographers (3–4 staff).Manage a caseload of 40–50 patien

As a Team Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and

Closing date: 20-04-2026 Customer Team Leader Location: Central Corner , Roche, PL26 8JF Pay: £14.Contract: 30 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2