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ABOUT US: We are a dynamic and growing Managing General Agent (MGA) operating in the UK insurance market, specialising in travel, gadget, and pet insurance. With a strong emphasis on innovation, customer experience, and agile product delivery, we work closely with our partners to provide tailored insurance solutions. ROLE OVERVIEW: The Complaints Officer is responsible for overseeing and managing the resolution of customer complaints within the business. This role involves investigating and addressing complaints, ensuring they are handled in accordance with regulatory requirements and company policies. The Complaints Officer aims to resolve issues effectively while maintaining high standards of customer service and identifying opportunities for service improvements. The role requires strong analytical skills, a deep understanding of industry regulations, and the ability to handle complex and sensitive matters with professionalism and empathy. Reporting to: Complaints Manager Location: Horsham Position Type: 6-month contract inside of IR35 Hours: Monday to Friday 09:00 – 17:00 KEY DUTIES & RESPONSIBILITIES: • Responsible for proper handling of customer/company complaints; completing a thorough investigation, providing an outcome and issuing Final Response Letters, • Responsible for the issuing of appropriate correspondence to customers and other stakeholders (FOS, solicitors, etc), • Preparation of Files for the FOS, • Ensure all customers and complaints are treated with courtesy and in line with Consumer Duty good conduct., • Responsible for considering the adherence to IDD and GDPR is implemented in all complaint cases; including helping to identify areas for development / improvement., • Responsible for ensuring Regulations in respect of DISP and FOS requirements for complaint assessment and reporting are adhered to., • Support the Company by ensuring all Regulatory (PRA, FCA, EIOPA etc), ERGO and local Complaints standards are met., • Champion FCA, Conduct and Consumer Duty initiatives within the Company EXPERIENCE REQUIRED • Experience in managing and resolving customer complaints, within the insurance industry., • Understanding of industry regulations and compliance requirements related to complaints and customer service standards, • Understanding of industry best practice, • Experience in conducting thorough investigations into complaints, analysing evidence, and making informed decisions., • Experience in handling complex and escalated complaints, demonstrating strong conflict resolution skills., • Experience of bespoke letter writing for complaint responses is essential SKILLS REQUIRED • Knowledge of FCA Handbook requirements and Complaints best practice, • Demonstrates ability to practically apply knowledge in the following key areas:, • Consumer Duty, • Vulnerable Customers, • Training and Competence, • Data Protection, • Proficiency in complaint management systems and Microsoft applications

Business Development Manager (Industrial) £40,000 + Uncapped Commission + Training + Company Car + Private Healthcare + Company Benefits Storrington Are you a Business Development Manager from an Industrial Equipment / Machinery background looking to join a UK industry leader that will provide uncapped commission, internal product training and very generous benefits? On offer is the opportunity to work a varied role where you will be given a company car and credit card, uncapped earnings and private healthcare. In this role you will responsible for a split of new business and account management, your role will be split between the office and client visits. You will be expected to expand the customer base, identifying and appoint new business alongside following up enquiries. This company are a UK-based engineering leader specialising in high- and ultra-high-pressure water jetting systems, renowned worldwide for their durability, precision, and innovative custom solutions. This role would suit a Business Development Manager from an Industrial Equipment / Machinery background looking for a varied and exciting role where you will be rewarded for your hard work. The Role Split of New Business and Account Management Split between the office and client visits Uncapped commission One week per month international travel Monday - Friday, 8am - 5pm The Person Business Development Manager or similar Industrial Equipment or Machinery background Reference Number: BBBH21273 Business Development Manager, BDM, Sales, Area Sales Manager, ASM, Worthing, Sussex, Littlehampton, Horsham, Haywards Heath, Engineering, Industrial, Pumps, Cleaning Equipment If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

Are you a Business Development Manager from an Industrial Equipment / Machinery background looking to join a UK industry leader that will provide uncapped commission, internal product training and very generous benefits?. This role would suit a Business Development Manager from an Industrial Equipme

The Senior Product Development Manager will play a pivotal role in driving the growth and success of the global consumer products & merchandise (CPM) business. This will suit an experienced product development manager who is excited by the opportunity to establish new structure and set up effici

Are you an experienced product developer with a track record in bakery innovation? We’re looking for a New Product Development Manager to lead a small team for a high-end manufacturer of premium bakery products. The role is varied and hands-on – you’ll be taking products from concept to launch

Product Development Manager (Maternity Cover). Based at our HQ on Brighton beach, you’ll lead on developing new trips from concept to launch, refining existing products, and ensuring an unforgettable guest experience. This strategic role works closely with our Product, Commercial, and Operatio

The Senior Product Development Manager will play a pivotal role in driving the growth and success of the global consumer products & merchandise (CPM) business. A new position of Senior Product Development Manager has been created to support an expanding brand licensing programme for a global IP owne

Exciting new ventures, including acquisitions and distillery developments in Speyside and Islay. Procurement & NPD Project Manager. Collaborate cross-functionally with creative, marketing, production, and sales teams to deliver seamless NPD.

We’re seeking a dynamic and experienced New Product Development Manager lead their small NPD team and help bring fresh, innovative concepts to life. Reporting into the Head of Food, you'll take the lead on key NPD projects, acting as the primary contact for all new product development work within

Job Summary: The Product Development Manager is responsible for leading the development and enhancement of chemical products, ensuring they meet customer demands, administering requirements, and company objectives. Location: The Product Development Manager role will be based at the company's s

Travel Product Development Manager - Maternity Cover, brighton and hove. Product Development Manager (Maternity Cover). Based at our HQ on Brighton beach, you’ll lead on developing new trips from concept to launch, refining existing products, and ensuring an unforgettable guest experience.

Business Development Manager – Hard & Soft FM Services. Develop and execute a strategic business development plan targeting schools, and universities. Lead the bid process, including proposal development, presentations, and contract negotiations.

Lead the development of new products and services related to accounting; • Oversee the project management and implementation of product introduction plans; • Manage the entire product line life cycle from strategic planning to tactical activities; • Design and forecast requirements for product

Post Title: Support Worker (Early Learning & Childcare).Location: Plockton Primary School.Duration: Fixed Term until 02 July 2026.Salary placing will normally be at the first point of the scale.Applications from Gaelic speakers are essential.For information on working in ELC check out.For guidance a

We are looking for a results-driven and strategic Business Development Manager to lead the identification, mapping, and penetration of Product Identification Manufacturing. Business Development Manager - Product Identification - North, UK. Define the ‘go to market’ model per vertical/sub-vertica

At Costa Coffee, we are what we craft.It's about blending beans with dedication, serving up memorable moments, and proudly making greatness every day.And as a Team Leader, you can too.We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:.Access to the Coca-

The NPD Manager will be responsible for overseeing and managing all technical aspects of the food production process, ensuring compliance with food safety standards, improving product quality, and leading technical innovation. In-depth knowledge of food safety regulations, quality assurance practice

Development programmes for you to RISE with GAILs.

As part of the SteriPack Group, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia, alongside additional design and product development teams in New Jersey and Colorado. We’re seeking an experienced and forward-thinking Quality Manager to lead the developme

Development programmes for you to RISE with GAILs.

New Product Development Manager (FOOD), east midlands. We’re seeking a dynamic and experienced New Product Development Manager lead their small NPD team and help bring fresh, innovative concepts to life. Reporting into the Head of Food, you'll take the lead on key NPD projects, acting as the prima

Opportunities for personal and professional development. Are you a driven and experienced project professional ready to take ownership of high-impact projects across major client sites? We’re looking for a Project Site Manager to join our dynamic team and lead the delivery of diverse and excitin

The Senior Product Development Manager will play a pivotal role in driving the growth and success of the global consumer products & merchandise (CPM) business. A new position of Senior Product Development Manager has been created to support an expanding brand licensing programme for a global IP owne

We have an exciting opportunity for a Project Manager, to join our busy and expanding Infrastructure business, supporting our clients deliver a range of water projects and programmes across our Central South region. Owing to the complex nature of the works involved, this role will suit Project Man

As a Product Development Manager in contract logistics, you will drive business growth through the development and deployment of an end-to-end portfolio of commerce services, increasing GP by introducing new customers and enhancing offerings to existing customers. You will be accountable for product

Oversight of delivery strategy development ensuring a robust commercial focus and efficient delivery. The Project Manager will support the delivery of planned work across the Testwood Project and develop key relationships with operational personnel, supply chain partners and wider JV teams. Leadersh

As the Senior UT Product Development Manager at Eutelsat Group, you will be at the forefront of managing new and existing User Terminal (UT) development programs for LEO, GEO, and multi-orbit, multi-band user terminals. Product Development: Lead cross-functional teams in the design, development, and

Raise commissioning reservations and seek guidance from the commissioning manager or engineering support, when a system does not operate as expected or defects are found during the commissioning stage. In the event of uncertainty, the TTL is to halt the commissioning activity, brief those involved w

Product Development Manager, Mechanical Engineering Manager, Product development manager, Project Manager, Design Engineer, R&D Manager, NPI Manager, Manufacturing Engineer, Commercial Engineer, Senior Mechanical Engineer, Technical Product Manager. Shape the future of heavy engineering innovation a

If you are an established Project Manager with an existing background or aspirations in exploring the Defence sector, the Midlands team are growing their capabilities within this space.

We have a great opportunity for a Project Manager (HV/EHV) to join our UK Transmission and Distribution (T&D) team. Project manage the development and delivery of small/medium HV projects (cable, plant and civil) to time, cost, safety and quality. We understand the importance of development and trai

Undertaking and supervising the production of, high quality client- and public-facing deliverables, demonstrated through excellence in communication and an ability to present the visualisation and interpretation of complex data. We understand the importance of development and training to you.

Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager. Depending upon context, a Cost Manager is likely to report to a Senior Cost Manager, or Associate Director. Provide opportunities for professional develop

Professional development of our Engineering Team is key to our success and if you join us, you will be given a Personal Development Plan, including training and further education along with more responsibility. Extensive experience as an Engineering Manager or Project Manager, in multi-discipline pr

Project manage the development and delivery of HV and EHV projects (cable, overhead, plant and civil) to time, cost, safety and quality. We understand the importance of development and training to you. We have a great opportunity for a Project Manager (HV/EHV) to join our UK Transmission and Distrib

At WSP, our Senior Project Managers are individuals who can make a difference, pro-actively manage requirements, budgets, schedules and risks, and influence others to deliver successfully together. We offer excellent support in personal development and growth as part of our local teams and across th

As a Project Manager you will be accountable to the Portfolio Project Manager for successful delivery of all aspects of their assigned projects. The Project Manager sets the project execution strategy in agreement with the client PPM and uses a cross-functional project team to deliver the project sa

A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. To do

WSP are seeking an enthusiastic and talented Project Manager to join the Roads team based in Exeter. Contribute to the development of the team's internal knowledge base. We understand the importance of development and training to you.

You'll:Provide a safe, nurturing, and supportive home environmentPlan and lead engaging activities to promote development and confidenceBuild trusting, stable relationships with young people, guiding them toward independence<

They are passionate about continuous learning and invest heavily in their people, supporting everything from technical certifications to soft skills and personal development. Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave. Our client

You will have the opportunity to manage smaller scale projects whilst assisting Senior Project Managers on larger projects to aid your development. Senior Project Manager on larger projects. Positive attitude to professional development with a hunger to succeed.

Lead the production of handover documentation (commissioning manuals, ACD folder & O&M manuals).

The MEICA Project Manager will support the delivery of planned work across the United Utilities (UU) region and develop key relationships within UU operational personnel, supply chain partners and wider Enterprise Partners. Ensure the final product is in accordance with project requirements, right f

This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client’s customers.

We are seeking an experienced professional with an excellent track record in leading teams to develop their project design and MEL approaches, ensuring they deliver impact that aligns with Fauna & Flora’s strategy.The role will work closely with Africa team colleagues and the central Conse

As a Project Manager at WSP in the PMCM Rail team you will be responsible for enabling the delivery of complex rail projects of regional, national, and international significance. At WSP, our Project Managers are individuals who are adaptable in various situations and possess an innovative mindset,

Our Energy Networks business is home to over two hundred talented people ranging from our early career professionals through to established engineers and project managers. We are currently recruiting for a EHV OHL Project Manager to join our UK Transmission and Distribution (T&D) team. Project manag

Develop programmes and forecast budgets, assess actual programme and productivity achieved and review weekly, taking action where appropriate, and reporting any changes to the Contracts Manager and Commercial department. Communicate with the Contracts Manager, site team and the commercial team's iss

This is achieved through responses to consultations on new developments, imposing planning conditions, providing pre-planning application advice, and helping shape sustainable drainage planning policy. As part of the Planning, Growth and Sustainability function, you will not only get to help shape t

We understand the importance of development and training to you. We have a great opportunity for a EHV Cables Project Manager to join our UK Transmission and Distribution (T&D) team. Project Manage the development and delivery of EHV Cable projects (33kV up to and including 132kV) to time, cost, saf

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Newham.No personal care or experience is required, just the right values.The role involves working on a rota pattern which will be three nights per week working 10 hours only each n

Project Art Works is seeking an experienced Philanthropy and Donor Manager to help drive our charity to diversify and grow our income across corporate partnerships, individual giving, donors and philanthropy. Development of a pipeline of new individuals and national businesses / corporates / high ne

We are ready to hire a number of Assistant Project Manager's to join our growing Environmental Project Management team to play a key role in Multi-Disciplinary environmental projects, support the Project Manager and Technical Lead to deliver projects safely, on time and within budget. Support the de

We are ready to hire a number of Assistant Project Manager's to join our growing Environmental Project Management team to play a key role in Multi-Disciplinary environmental projects, support the Project Manager and Technical Lead to deliver projects safely, on time and within budget. Support the de

Mentor and guide junior project managers to foster their professional development. We are seeking a highly skilled and experienced Senior Project Manager to join our dynamic Real Estate team in Birmingham. To support this we promote a healthy, productive and flexible working environment that respect

Business development opportunities with existing and new clients, including cross- selling opportunities, are identified and acted upon. We have an exciting opportunity for a Project Manager, to join our busy and expanding Infrastructure business, supporting our clients deliver a range of water pr

They are looking for someone with strong project development experience, a passion for landscape and heritage conservation, and the ability to work collaboratively with a wide range of partners. Colne Connections Project Manager. The Project Manager will play a central role in shaping and configurin

Are you a driven and experienced project professional ready to take ownership of high-impact projects across major client sites? We’re looking for a Project Site Manager to join our dynamic team and lead the delivery of diverse and exciting works across the UK. As a Project Site Manager, you’l

Researching all opportunities through their core 14 customer segments, you’ll be enriching their Sales Pipeline, reaching out to target customers and ensuring their Business Development Managers have full diaries with the right customers and opportunities. Proven track record in any but prefer

Mentor and guide junior project managers to foster their professional development. We are seeking a highly skilled and experienced Senior Project Manager to join our dynamic Real Estate team in Leeds.

You'll:Provide a safe, nurturing, and supportive home environmentPlan and lead engaging activities to promote development and confidenceBuild trusting, stable relationships with young people, guiding them toward independence<

Extensive experience as an Engineering Manager or Project Manager, in multi-discipline projects, in an Engineering / EPCM / EPC company, in one of the above mentioned sectors. Professional development of our Engineering Team is key to our success and if you join us, you will be given a Personal Deve

Taking responsibility for the works on site, including timekeeping, productivity arrangements for breaks, dealing with members of the public, visitors to the site and deliveries.

Its delivery will be reliant not only on innovative engineering and construction but also on the strongest of Leadership qualities amongst its Senior Project Managers. The Senior Project Manager role is to develop the strategy for delivering the Enabling works scope to cost, schedule and quality wit

As Business Development Manager, you will lead on all aspects of tender preparation, submission, and follow-up, working closely with operational and central teams to ensure all elements of the bid are aligned with the local delivery strategies and service specifications and progressed in line with t

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-develo

You'll:Provide a safe, nurturing, and supportive home environmentPlan and lead engaging activities to promote development and confidenceBuild trusting, stable relationships with young people, guiding them toward independence<

WSP are seeking an enthusiastic and talented Project Manager to join the Roads team based in Truro. Contribute to the development of the team's internal knowledge base. We understand the importance of development and training to you.

Mortgage Services Development Manager. To provide assistance with Supervisory responsibilities to the Mortgage Services Sales Manager as appropriate, as well as achieve revenue and product sales as a Mortgage Advisor. Responsibilities of a Mortgage Services Development Manager:.

Interest in websites and related subjects; knowledge of trends in website design, UX, CRO, development, CMS, SEO etc. Run stand-up meetings with the production team.

To provide assistance with Supervisory responsibilities to the Mortgage Services Sales Manager as appropriate, as well as achieve revenue and product sales as a Mortgage Advisor. Responsibilities of a Mortgage Services Development Manager:. Awareness of latest products and market developments.

A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. We're a global engineering, management, and development consultancy. As a ECC Project Manager you will be responsible for the entire scope required for successfu

With clear career progression and ongoing professional development, you’ll be equipped to lead a high-performing team, deliver results, and make a real impact. As a Sales Manager, you’ll work closely with senior leaders to grow market share, maximise deal value, and hit your performance targets.

We're a global engineering, management, and development consultancy. Required for the position of Senior Project Manager;. Commitment to self-improvement, learning and development.

If you have experience as a Sales Team Manager, Internal Sales Manager, Telesales Team Manager, Sales, Renewals and Service Manager, Call Centre Manager, Sales Team Leader, then they want to hear from you. The ideal candidate shall be KPI-driven, have a strong background in coaching and personal dev

You will be financially rewarded for your team’s success in exceeding sales targets in line with the normal Sales Manager remuneration scheme with an OTE £75k. Fantastic training & development. You will be responsible for coordinating the day to day detail around target setting and sales performa

You'll:Provide a safe, nurturing, and supportive home environmentPlan and lead engaging activities to promote development and confidenceBuild trusting, stable relationships with young people, guiding them toward independence<

With great support from other area managers, a designated Mortgage Services Trainer and Mortgage Service Director, the role is suitable for ambitious candidates who thrive in a high-performance environment and take a personal interest in the development of themselves and their team. This exciting op

As a Lead Game Product Manager, reporting to the Director of Game Product Management, you will study the game economy, player motivations and player journey to identify opportunities that increase revenue and engagement, informing and facilitating user acquisition. Strong analytical skills and exper

Residential Sales Manager – Estate Agent. What's in it for you as our Residential Sales Manager?. Skills and experience required to be a successful Residential Sales Manager.

Turner & Townsend has an exciting opportunity for a Cost Manager to join our Newcastle Real Estate team to help guide our clients and their professional teams on a number of exciting and iconic projects across the Northeast. To support this we promote a healthy, productive and flexible working

The Ashdown Group are partnering with a fast-growing Managed Services Provider (MSP) specialising in cybersecurity, data storage, and IT infrastructure solutions, to find a driven and experienced Technology Sales Manager to lead their sales team and manage a key client portfolio. As Technology Sales

Mentor and guide junior project managers to foster their professional development. We are seeking a highly skilled and experienced Senior Project Manager to join our dynamic Real Estate team in Newcastle. To support this we promote a healthy, productive and flexible working environment that respects

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings. The role of

You will have the opportunity to manage smaller scale projects whilst assisting Senior Project Managers on larger projects to aid your development. Positive attitude to professional development with a hunger to succeed. We understand the importance of development and training to you.

The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities. Ensure that o

Taking responsibility for the works on site, including timekeeping, productivity arrangements for breaks, dealing with members of the public, visitors to the site and deliveries.

If you have managerial experience, strong leadership, analytical ability, initiative, a solution-oriented consultative mindset, a thorough knowledge of banking, Sanctions processes, service operations, products and systems and the ability to work effectively in a high volume, deadline driven, divers

Define and manage product indicators, reporting on the state of the product to key stakeholders. Experience using data and insights to inform product development, being able to interpret data and trends to measure outcomes against agreed targets. Our award-winning Codemasters studio is looking for a

This role requires a balance of leadership, business development, and technical excellence. You will represent the North East region and contribute to Tetra Tech’s nature team business development activities in line with our strategy. You will work closely with our professional project managers an

Availing of a generous training and career development budget to complete training (in-house and external) to help with own personal development and career progression. Helping to nurture an enthusiastic, supportive, productive and fun working environment. We understand the importance of development

This role will report directly to the Site Manager overseeing and delivering Vegetation Management works on our Utility contracts for our Client Northern Power Grid. You will liaise with Clients & Customers and the wider Avove Team of Surveyors, Planners, Safety and Commercial Managers. Our peop

Taking responsibility for the works on site, including timekeeping, productivity arrangements for breaks, dealing with members of the public, visitors to the site and deliveries.

You will manage a team of 16 staff members and work alongside an assistant manager. Willingness to cover rota and sleep-ins in emergenciesBenefitsCompetitive salary (£30,000 - £35,000)Supportive te

As an Product Manager in the CDAO, you will be responsible for advancing the design, functionalities, scalability and user experience of the product, working with Lines of Businesses and Corporate Functions to onboard and register their Data Products and Datasets, resulting in a comprehensive firmwi

Key Responsibilities: - Identify new projects and build long-term relationships with key stakeholders- Deliver CPDs, technical consultations, and on-site product training- Advise on product specifications and applications- Manage sales activities acr

Residential Sales Manager – Estate Agent. What's in it for you as our Residential Sales Manager?. Skills and experience required to be a successful Residential Sales Manager.

European Road Freight Sales ManagerBusiness Development Manager - Location: Head Office, Cheadle (Hybrid Working Available) Salary: £40,000 Basic (DOE) + Uncapped Commission About Us

With great support from other area managers, a designated Mortgage Services Trainer and Mortgage Service Director, the role is suitable for ambitious candidates who thrive in a high-performance environment and take a personal interest in the development of themselves and their team. This exciting op

We are seeking a dynamic and results-driven Marketplace Business Development Manager to lead the growth and expansion of our online marketplace platform. Collaborate with marketing, product, and operations teams to enhance the marketplace experience. What Were Looking For:</b&g

Mortgage Services Sales Manager. We are currently seeking a dedicated and results-oriented Mortgage Services Sales Manager to oversee and lead a team of 8 Mortgage Consultants across 7 busy branches in the Brighton region. Sound knowledge of mortgage, protection, and financial services products.