Soft Services Team Leader
hace 6 días
Billingshurst
About The Role: We are looking for an experienced and motivated Soft Services Team Leader to support the day-to-day delivery of Domestic, Portering and Catering services across site. This is a hands-on operational role where you will work alongside your team, providing guidance, support and supervision to ensure services are delivered safely, efficiently and to a high standard. You will lead by example, promote excellent customer service and help create a positive working environment. Working closely with the Soft Services Managers, you will assist in maintaining service standards, supporting compliance and ensuring daily operational tasks are completed effectively. Hours of work: 37.5 hrs per week, Mon – Fri 7am – 3pm, flexibility will be required. Key Responsibilities: • Provide day-to-day supervision and support to Domestic, Portering and Catering teams, • Lead by example through excellent attendance, punctuality, professionalism and work ethic, • Maintain high standards of appearance, uniform and safe working practices, • Carry out daily team handovers and ensure information is communicated effectively, • Allocate daily duties and support operational priorities throughout the shift, • Assist with staff rotas and provide accurate attendance and payroll information, • Carry out routine staff observations and provide coaching and guidance where required, • Deliver toolbox talks and support the induction and training of new team members, • Support managers with the implementation of service standards, policies and procedures, • Monitor stock levels and report shortages, assisting with routine stock checks, • Ensure cleaning, catering and portering tasks are completed in line with service requirements, • Support the safe movement of patients, equipment, supplies and waste where required, • Ensure wheelchairs, ambulatory aids and equipment are available, clean and stored correctly, • Carry out routine checks and report maintenance, safety or security concerns promptly, • Support food safety procedures, including HACCP monitoring, maintain high hygiene standards, • Ensure kitchens, food preparation areas and communal areas remain clean, safe and maintained, • Respond to operational issues and escalate concerns to the Soft Services Manager, • Promote excellent service and positive relationships with patients, visitors and colleagues, • Support compliance with health and safety, infection prevention, quality and company policies About You: • Previous experience in a Team Leader or Supervisor role within cleaning, catering, portering or facilities management, • A positive, hands-on approach with the ability to motivate and support a team, • Good communication and interpersonal skills, • Organised and able to prioritise workload in a busy environment, • Able to work independently while knowing when to escalate issues, • Flexible and reliable with a proactive approach to problem solving, • Basic understanding of health and safety, infection prevention and food hygiene requirements, • Competent in using Microsoft Word, Excel, Outlook and digital rota/payroll systems, • Experience preparing staff rotas or allocating workloads is desirable, • Level 2 Catering qualification (or equivalent) is desirable, • Physically fit to work in an operational environment About Us: At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company. By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies. We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy. Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions. Safeguarding Statement: Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure. We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.