Billing and Onboarding Administrator
8 days ago
Peterborough
Responsibilities: 1. Onboarding Process 2. · Coordinate and facilitate the onboarding process for new customers onto our systems 3. · Maintain user activation & management, including any customer change requests 4. · Facilitate a customer or product termination from our systems 5. Order Entry 6. · Receive and process customer orders accurately and in a timely manner 7. · Maintain accurate records of orders, including customer details and product information 8. Renewal Management 9. · Issue upcoming monthly reminder notifications to our customers 10. · Quote creation, following customer request 11. Monthly and Annual recurring invoicing 12. · Invoice all monthly and annual customers, as per contract milestones 13. · Maintain all monthly and annual recurring templates, includes non-contracted, pre-payment invoicing and requests for new open purchases for continuation of invoicing 14. · Uploading of invoices to our customer Supplier Portals [Ariba and Vonage] 15. General ad-hoc administration duties for role/team 16. · Maintain processes and identify areas for improvement in the role 17. · Collaborate with Finance Team and other areas of the business, such as Sales, Operations and Engineering 18. · Building and maintaining positive relationships with external contacts
