Trabajos relationship manager en LlanelliCrear alertas

🌟Account Manager 📍Location: Gorseinon, Swansea (Hybrid – 2 days on-site, 3 days remote) 💷Salary: Up to £35,000 per annum + Bonus Scheme About the Company A well-established digital agency delivering innovative websites, systems and digital solutions for clients across education, broadcast and corporate sectors. The business combines creative thinking with technical expertise to help organisations engage audiences and achieve measurable results. 🔍Role Overview We are seeking a proactive and commercially aware Account Manager to take ownership of a portfolio of customers, many of whom have had bespoke websites developed for them. You will act as the primary point of contact, ensuring clients are well supported, relationships are strengthened and opportunities for growth are identified. This is a hands-on, client-facing role suited to someone who enjoys building long-term partnerships and spotting commercial opportunities. ⚙️Key Responsibilities • Manage and develop a portfolio of customer accounts., • Proactively account manage clients with existing website and digital solutions., • Respond to and resolve client queries efficiently and professionally., • Analyse helpdesk tickets to identify trends, recurring issues and improvement opportunities., • Support renewals and retention activity., • Prepare and issue quotes for additional work or services., • Provide clients with regular web analytics insights and performance updates., • Identify and support upselling opportunities., • Contribute to BID processes and proposals for new or expanded services., • Work closely with internal technical and delivery teams to ensure high service standards. 🔧Skills & Experience Essential: • Previous experience in account management, client services or customer success., • Strong communication and relationship-building skills., • Highly organised with the ability to manage multiple clients simultaneously., • Comfortable analysing data and translating insights into clear client updates., • Experience within a digital agency, consultancy or technology-led environment., • Welsh speaking ability (highly desirable)., • Familiarity with web analytics platforms and CRM systems. ✅What’s on Offer • Salary up to £35,000., • Performance based bonus scheme., • Hybrid working (2 days on-site in Gorseinon, 3 days remote)., • Supportive and collaborative team culture., • Opportunity to work with a diverse portfolio of digital clients.

Title: Planner Location: Swansea, SA4 9HJ What is the role? This is an exciting opportunity to join the Planning Team. This role typically reports to the Head of Planning and will have contact with consultants, local planning authorities, stakeholders and local communities. The purpose of the role is to carry out planning and development appraisals, prepare and submit planning and other related applications within the residential sector for both immediate and strategic sites. The role will include: Producing site assessments, detailed examination of planning histories, policy analysis, interpretation and consideration of material considerations, and new site appraisals for immediate and strategic sites in a timely manner to meet required deadlines to maintain the relationship with the Land team and protect the interests of the company. Prepare and project manage different types of planning applications from Outline/Full and Reserved Matters to the discharge of planning conditions accurately so that the Region can maintain new sites to develop Liaise and brief internal layout designers, external consultants and officers at local planning authorities prior, during and post submission in order to develop strong working relationships Prepare Planning Statements, Design & Access Statements and a range of other planning documents required to support applications accurately and on time so the business can continue to achieve the necessary planning approvals Organise supporting information and attend required stakeholder/public consultation events with professionalism at all times to build confidence with the general public Formulating planning strategies to promote medium and long term development sites through the plan-making process under the guidance of the Planning Manager to continue a pipeline of new sites for the region On occasion to deputise for the Head of Planning to provide support and assistance to the team Monitor development plan progress and associated evidence based and policy documentswithin each local planning authority area What experience, qualifications and skills are we looking for? Previous experience working in the private or public sector in the field of development management / planning policy Degree / Masters Planning Degree with an RTPI accreditation and a rounded knowledge of town planning Ability to adapt to change and to work accurately and efficiently under pressure Excellent verbal communication skills Full UK driving licence TPBN1_UKTJ

Aftersales Manager Location: Carmarthenshire area (with UK travel as required) Salary: Up to £40,000 Benefits: Company Pension, 24 days holiday plus BH, Free car parking, Employee savings platform, Employee Assistance Programme Lead. Influence. Elevate the Aftersales experience. This is an opportunity for an experienced Aftersales professional to step into a pivotal leadership role where your work directly shapes the customer's post-sale journey. You'll drive the continuous development of an Aftersales function, with the autonomy, visibility and support to make meaningful improvements across the wider business. If you thrive on developing high-performing teams, enhancing service processes, and using insight to deliver exceptional customer support, this role offers both challenge and career progression. Why this role will benefit you Influential leadership You'll lead and develop an Aftersales team, setting clear direction, quality standards and KPIs that make a tangible impact. Lasting operational improvements You'll have the scope to review, design and optimise aftersales processes, systems and reporting-leaving a long-term legacy on how customers are supported after purchase. Cross-functional visibility Work collaboratively with Sales, Production, Logistics and Technical teams, giving you valuable involvement across the whole customer lifecycle. Customer-focused impact Act as the senior escalation point for key accounts and technical or service-related challenges, strengthening customer relationships and driving loyalty. Insight-driven decision making Use service data, performance trends and customer feedback to solve problems and improve service delivery. Career progression Be part of a culture that encourages ambition, continuous improvement and personal development. A collaborative, supportive environment Join a workplace that values openness, teamwork and accountability. What you'll be doing Leading, coaching and developing a high-performing Aftersales team Managing day-to-day aftersales and service operations to ensure an exceptional customer experience Setting, tracking and delivering key KPIs around service quality, efficiency and customer satisfaction Using data and service insights to identify trends and drive improvements Working cross-functionally to resolve technical, product or service issues effectively Acting as the escalation point for key customers and complex aftersales challenges Driving continuous improvement through enhanced systems, automation and reporting Ensuring customer issues are resolved swiftly and root causes are addressed What will help you succeed Proven experience leading or managing an Aftersales, Service or Customer Support function Strong people leadership skills with the ability to coach, motivate and inspire others A customer-first mindset and passion for service excellence Confidence using performance data and insights to improve processes Strong relationship-building skills across cross-functional teams A proactive, solutions-focused approach with the confidence to challenge current practices and innovate Values you'll be encouraged to live by You'll thrive here if you value respect, accountability, openness and teamwork-and if you take pride in delivering high standards for customers and colleagues alike. This role offers the chance to make a visible impact where your ideas, leadership and commitment to excellence will be recognised and valued. JDRWales We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ