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Retail shop assiatant Stanley Ley Location: 23 Fleet Street, Ec4y 1aa Position: Made to Measure Shop Manager Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience: - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service. - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs. - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. Sales and Business Development: - Drive sales through strong client relationships and ensuring an exceptional in-store experience. - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities. - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. Operations Management: - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency. - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments. - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories. - Ensure that all customer orders are processed accurately and delivered within agreed timelines. Team Leadership: - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals. - Conduct regular training for staff to ensure product knowledge and customer service excellence. - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising: - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards. - Coordinate special promotions or events to drive foot traffic and increase sales. Financial Management: - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget. - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: - Competitive salary with performance-based bonuses. - Opportunity to work with a luxury brand and high-end clientele. - Ongoing training and professional development opportunities. - Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.
Location: HarveGuds 谷谷丰登 40 Bloomsbury Way, London WC1A 2SE Job Type: Full-time / Part-time (Flexible) Working Hours: 8 hours per day Salary: Flexible, depending on experience Job Description HarveGuds is a retail space dedicated to anime, manga, and gaming culture. We offer a carefully curated selection of merchandise, including plush toys, keychains, badges, character stands, stickers, instant photos, collectible figurines, and unique postcards. Our shop is a place where fans can discover their favourite characters and explore a wide range of anime and gaming-inspired products. As a Retail Sales Assistant at HarveGuds, the primary responsibilities include delivering excellent customer service, responding to enquiries, operating the till, processing transactions, and supporting opening and closing procedures. The role also involves maintaining the store’s visual presentation, organising product displays, managing stock levels, and developing in-depth product knowledge in order to provide personalised recommendations to customers. Flexibility to work on weekends and public holidays is expected. We are looking for individuals who are fluent in English with strong communication skills, passionate about anime, manga, and pop culture, reliable, proactive, and able to work well as part of a team. Candidates must also be eligible to work legally in the UK on a long-term basis. Although not essential, previous experience in retail or customer service, as well as the ability to speak multiple languages, would be beneficial.
Job Position: Retail Assistant at Gifts N Dat Location: Hackney, Chatsworth Road, London @ Gifts N Dat About Us: Gifts N Dat is an exciting new boutique opening soon in Hackney, Chatsworth Road, offering an array of unique and delightful gifts that cater to every occasion. We pride ourselves on delivering exceptional customer experiences and a warm shopping environment. Role Overview: We are looking for a friendly and enthusiastic Retail Assistant to join our team at Gifts N Dat. As a vital member of our boutique shop, you will assist in providing customers with excellent service, ensuring the shop is visually appealing, and handling day-to-day retail tasks. Key Responsibilities: - Greet and assist customers with product inquiries - Maintain a clean, organized, and aesthetically pleasing shop environment. - Handle register operations and transactions efficiently. - Provide exceptional customer service and ensure customer satisfaction. - Support inventory management, including stock replenishment and product displays. Skills and Requirements: - Previous retail experience is preferred. - Strong communication and interpersonal skills. - Enthusiastic and friendly demeanor. - Knowledgeable in social media and marketing is a plus. - Ability to multitask and manage time effectively. Why Join Us? - Be part of a passionate and dynamic team. - Collaborate in a supportive work environment. - Opportunity to contribute creative ideas for marketing and social media. If you are passionate about retail and thrive in a boutique small setting, we would love to hear from you! Please apply by sending your CV and a cover letter. We look forward to welcoming exceptional talent to the Gifts N Dat family!
Would you like to work with one of the most luxurious brands in the UK? Do you have a dynamic and vibrant personality with strong selling skills, excellent customer service and a friendly disposition? We have exciting opportunities to work in Imperial Bamboo . Imperial Bamboo is a shop for selling Bed Linen ,Pillows and mattresses made of bamboo. Candidates should be passionate about delivering a professional customer service at all times, whilst being immaculately presented and holding excellent communication and client skills. If you are interested, please read further details below: Purpose of the Role The Retail Sales Consultant (Luxury Brand Ambassador) is responsible for delivering world class customer service in our stores to achieve sales and service target. They are passionate and knowledgeable about the Imperial Bamboo Bedding. We referred to our Sales Consultant as Luxury Brand Ambassadors to represent better the level of excellence of our team members! This role is full time working 5 days per week Day to Day Key Responsibilities Your duties will include but not be limited to the following: Ensuring that you are well informed about all the items Imperial Bamboo Bedding, that you will sell and can communicate with confidence the features and benefits of their bedding and other products to potential customers. Act as an ambassador for the brand and company Achieving the sales targets that are set for you and provide the highest levels of customer service to all our customers and potential customers in line with the Shopping Center. Maintaining a clean and well-merchandised environment on the counter where you work. Ensure Company Visual Merchandising standards are always maintained. Carrying out promptly any reasonable instructions or tasks set by your line manager. I.e., stock replenishment, unpacking stock deliveries, stock taking, recording sales figures and supervising agency staff. If requested, report sales figures to Sales & Education Manager on a weekly basis. Record individual sales data daily Opening, maintaining, and closing your cash till each day you are at work in line with store expectations. Being aware of and reporting any stock loss or damage on your counter and stock room area. Being aware of promotional activity. Skills/Experience Required Appreciation and a passion to work within the industry. A passion or keen interest in bedding sales Experience of providing a consistent high level of customer service. Experience of dealing with clients/customers. Highly organised team player, able to communicate with colleagues at all levels. Able to demonstrate a pro-active attitude and flexible approach. Excellent time management, organisation and prioritising skills. Key Personal Qualities A team player, self-motivated and able to work on own initiative A blend of passion, dedication and imagination Eager to learn and share their knowledge High levels of attention to detail. See the whole picture but care about the details and client satisfaction Please note that these are not exhaustive lists Location This role is based in Westfield Stratford London Salary and Benefits Competitive salary and benefits reflective of a luxury retail brand. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. - We very much value your interest in our opportunity. We anticipate a high level of applications and will only directly contact candidates we feel are best suited for this role. Thank you for your understanding.
Responsibilities Customer Service:Greet customers with a warm and friendly welcome, providing excellent service throughout their shopping experience.Assist customers in finding products, answering their questions, and offering product recommendations.Handle customer complaints and returns in a professional and efficient manner, ensuring customer satisfaction. Store Operations:Keep the store clean, tidy, and well - organized, including shelving, displays, and aisles.Stock shelves with new products, ensuring that items are properly priced and labeled. Assist with the opening and closing procedures of the store, including tasks such as counting cash and setting up displays. Sales and Merchandising:Promote products and special offers to customers, increasing sales and customer awareness.Help with the visual merchandising of the store, creating attractive displays to enhance the shopping experience.Monitor stock levels and report any shortages or overstocks to the store manager. Requirements Experience:Previous retail or customer service experience is preferred but not essential. We are willing to train the right candidate. Skills:Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.Strong customer service orientation, with a passion for providing a positive shopping experience.Basic numerical and literacy skills, as well as the ability to operate a cash register and other retail equipment. Availability:Must be available to work flexible part - time hours, including evenings and weekends. Personal Attributes:Reliable, punctual, and able to work independently or as part of a team.A positive attitude, with a willingness to learn and adapt to new situations.A neat and professional appearance.
Responsibilities: Provide exceptional customer service and assist customers in finding products that meet their needs. Handle sales transactions and cash register duties. Maintain store cleanliness and organization, ensuring products are well-displayed. Assist with restocking shelves and organizing inventory. Process stock deliveries and ensure accurate product labeling and placement. Support sales team in achieving store goals and targets. Contribute to a positive, collaborative atmosphere within the team. Ideal Candidate: Friendly, approachable, and professional demeanor. Excellent verbal communication and customer service skills. Ability to work efficiently in a fast-paced retail environment. Strong attention to detail and organizational skills. Willingness to work flexible hours, including weekends and holidays. Prior retail or customer service experience is a plus but not required.
Location: Oxford Street, London Salary: £12.50 per hour Working Hours: Full time, 9:00 AM – 6:00 PM, Monday to Saturday (with occasional flexibility) We are looking for a friendly and customer-focused Shop Assistant to join our team at our vibrant clothing store on Oxford Street. As a Shop Assistant, you will be the face of the store, ensuring that every customer has an enjoyable and seamless shopping experience. Key Responsibilities: Greeting and assisting customers as they enter the store, providing an excellent level of customer service. Handling customer enquiries, offering advice on products, and helping them find what they need. Operating the till and accepting payments in various forms, ensuring transactions are processed accurately. Maintaining the store’s visual standards, ensuring it is tidy, well-organised, and inviting at all times. Restocking shelves and displays, ensuring products are in the correct place and ready for customers to view. Assisting with fitting room queries, helping customers with sizing or finding alternative styles. Managing customer returns and exchanges, ensuring the process is smooth and efficient. Assisting with stock deliveries and ensuring new products are displayed properly. Promoting and upselling products to customers where appropriate, in line with store promotions or incentives. Ensuring health and safety protocols are followed to maintain a safe shopping environment. The ideal candidate will have: A friendly and approachable personality, with a passion for delivering outstanding customer service. Previous retail experience, ideally in a clothing or fashion environment. Strong communication skills and the ability to engage with customers from all walks of life. The ability to work effectively as part of a team, as well as independently. A positive attitude, with a willingness to learn and develop new skills. This is a full-time position offering a competitive hourly rate of £12.50. If you are looking to be part of a dynamic team and enjoy working in a fast-paced retail environment, we would love to hear from you. To apply, please submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for the role.
Recognised for LifeWear; innovative, high-quality clothing from UNIQLO that is universally appealing in design and comfort, this new store features LifeWear for all. We are hiring additional staff to join our team of high-quality casual clothing enthusiasts to offer our LifeWear collection with our signature customer service experience to even more people in London. We are very much looking forward to welcoming your application and starting your Uniqlo journey with us! Hours: Full time (37.5 hours) or Part time (30 or 22.5 hours) Salary: Starting rate of £13.15 per hour Flexibility: 8.5 hour shifts per day including 1-hour unpaid meal break. Applicants must be flexible to work both morning and late shift patterns. Full weekend availability is REQUIRED. What are we offering? • Promotion and pay increase opportunities every 3 months • Structured training to build your skills across all areas of store operations step by step • Self-evaluation and manager’s evaluation system to ensure you do not stop developing • Highly diverse and inclusive team environment • Competitive compensation and benefit package; includes staff discount, sales assistant of the month award, bi-annual customer service excellence award with a trip to Japan, paid time off to volunteering for a good cause. What is your purpose? • Engage closely with customers to address any queries they may have, welcome them in the fitting rooms, operate the cash register, all with a view to offering an outstanding customer service • Deal with products’ deliveries and shipments, stock the floor, create visual displays and perform cleaning duties to present an appealing and easy-to shop environment • Comply with store policies and procedures to ensure smooth operations and minimize loss • Collaborate enthusiastically with all team members and offer to support them when needed to form a united high performing team • Relay the voice of customers about products and services to company management to continue to make our business relevant for the customers of today and tomorrow. Who are our Sales Assistants? • You have the right to work in the UK • You are flexible to work weekends, public holidays and across various shifts • You come from all walks of life – no fashion or retail background necessary APPLY TODAY.
Job description We are seeking a dedicated and customer-focused Jewellery Store Assistant to join our team. The ideal candidate will have a passion for jewellery, excellent interpersonal skills, and the ability to provide outstanding customer service. Knowledge of the Romanian language is a an advantage, helping us to cater to a diverse clientele. This role involves assisting customers with their purchases, maintaining the shop’s appearance, and supporting the daily operations of the store. Key Responsibilities Customer Service: Greet and assist customers in selecting jewellery pieces that suit their needs and preferences. Provide detailed information about the features, benefits, and care of jewellery items. Offer personalized recommendations and advice on jewellery selections. Utilize Romanian language skills to assist Romanian-speaking customers (if applicable). Sales: Achieve and exceed sales targets through effective customer engagement and product knowledge. Handle sales transactions accurately, including cash handling, credit card processing, and issuing receipts. Promote special offers and upsell additional products when appropriate. Product Knowledge: Maintain in-depth knowledge of the store’s product range, including new arrivals, trends, and special collections. Stay updated on industry trends and the latest jewellery designs. Store Maintenance: Ensure the store is clean, organized, and visually appealing. Arrange and display jewellery to highlight features and attract customers. Conduct regular inventory checks and assist with stock management. Customer Relations: Build and maintain positive relationships with customers to encourage repeat business. Address and resolve customer inquiries and complaints in a professional manner. Collect customer feedback and report to the management for continuous improvement Operational Support: Assist with opening and closing duties as needed. Support promotional activities and in-store events. Perform other duties as assigned by the Store Manager. Qualifications: - Education: High school diploma or equivalent; additional coursework in retail, sales, or customer service is a plus. - Experience: Previous experience in retail, particularly in jewellery or luxury goods, is preferred. Skills: - Strong communication and interpersonal skills. - Excellent customer service and sales skills. - Ability to work in a fast-paced environment and handle multiple tasks. - Attention to detail and a high level of accuracy. - Basic computer skills and familiarity with point-of-sale systems. - Proficiency in Romanian is a bonus and will be considered an advantage. Personal Attributes: - Friendly, approachable, and professional demeanor. - Passion for jewellery and fashion. - Honest and trustworthy with a strong sense of integrity. - Ability to work independently and as part of a team. - Flexible availability, including weekends and holidays. Benefits: - Competitive salary with performance-based incentives. - Opportunities for professional development and career advancement. - Positive and supportive work environment. Job Type: Full-time Pay: TBD Expected hours: 40 – 50 per week Experience: Jewellery Sales Assistance: 1 year (preferred) Language: Romanian (preferred)
About the job Company Description We are looking for a charismatic barback to shake things up with us as part of the team at The Hoxton, Southwark in our Seabird Restaurant. The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city. Albie: Albie is our all-day lobby spot where you can expect proper breakfasts and comfy seats, crowd pleasing modern dishes and a killer wine and cocktail list to see out the night. Seabird: Enjoy panoramic views in the heart of Southwark. Featuring an array of sea-to-table offerings with Portuguese and Spanish influences. Working From_: A desk with a view. Working From_ Southwark is located in The Hoxton, Southwark right by Blackfriars Bridge, a short stroll from Waterloo and London Bridge stations, and in good easy distance of Borough Market for your lunch break. It’s a place to come and get stuff done, with all the comforts of home but none of the distractions. Job Description What you'll do... You keep things flowing (pun intended!) at our bars by making sure the team have everything to provide that memorable guest experience – from stocking & cleaning the bar, preparing garnishes, to running drinks and occasionally taking orders. Qualifications What we're looking for... You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary up to £13 per hour including TRONC 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Bar The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Packaging ladies clothing items and fulfilling orders in an open, clean and friendly atmosphere. Full time and part time roles available. Potential to work in retail stores as well for more hours. Responsibilities: - Picking and packing clothes to be sent to customers - Fulfilling orders, applying postage labels - Folding clothes and organising inventory. - Keeping the warehouse and stock room clean and tidy. - General stock control and quality checks. What we look for: - Hard working, friendly and positive attitude. - Good organisation skills. - Respectful and willing to learn. - Able to travel to Bounds Green, London, N11
About the job Citadines Trafalgar Square London is seeking a confident Maintenance Manager to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Manager, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Overseeing the maintenance and repair of all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Overseeing the maintenance and repair of heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when required Processing handover in line with Company guidelines To be successful in the role of Maintenance Manager, we require: Previous managerial experience Ability to bring the guest experience to life throughout the hotel Ability to lead and develop teams Willingness to learn and work with IT systems quickly Experience in budgeting Strong technical and time management skills This is your opportunity to be part of our team as a Maintenance Manager. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Team leading, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Technical Skills, Communication Skills, Problem Solving Department: Maintenance About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
Description The Ivy is established as an iconic destination for fine dining and impeccable service, The Ivy representselegance, sophistication, and culinary excellence. With a rich history spanning decades, our commitment to exceeding guest expectations remains unwavering. Job Description: As a Senior Chef de Partie, you will play a vital role in ensuring the quality and consistency of dishes across all sections and the ensuring daily prep levels are met by our dedicated prep team. You will work closely with the Kitchen senior management, taking ownership of your section while helping to train and mentor junior chefs. This is an exciting opportunity for an experienced Senior Chef de Partie looking to bring their skills to a forward- thinking kitchen and take the next step in their career. Benefits & Rewards: Competitive Industry pay (based on salary & Tronc) A Management Career Development Programwhich includes online and practical assessments. Extra holiday allowance for length of service, up to 5 extra days after 5 years. 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. You can take your Birthday as a day off - Guaranteed! Access to discounts on 100s of retailers, health, entertainment, travel & more Guaranteed 20 hours minimum contract Requirements: Previous experience as a Chef de Partie or similar role in a professional kitchen environment. Strong culinary skills with a passion for cooking and learning. Ability to work efficiently under pressure in a fast-paced environment. Knowledge of kitchen equipment, food safety practices, and high culinary techniques. A strong understanding of all sections across the kitchen. In-depth understanding of Food Safety. Responsibilities: Prepare and cook high-quality dishes according to recipes and standards. Set up and stock their assigned section with necessary supplies and ingredients. Collaborate closely with prep chefs to monitorinventory and ensure correct daily par levels across all sections. Maintain cleanliness and organisation of work areas, adhering to food safety. Follow instructions from the Senior Management to ensure consistency and quality in every dish. Excellent communication and teamwork skills. Join our culinary team and take the next step in your career as a Senior Chef de Partie! The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Chef de Partie at Roe, you will be responsible for running a designated section of the kitchen, ensuring high standards of food preparation, presentation, and service. This is a fantastic opportunity to work closely with experienced chefs and gain valuable experience in an innovative culinary setting. Key responsibilities: - Oversee the preparation and cooking of dishes within your designated section. - Ensure consistency and quality in every dish served. - Assist in stock rotation and ingredient ordering in line with purchasing guidelines. - Maintain a clean, organized, and efficient work environment. - Work collaboratively with the kitchen team to deliver a seamless dining experience. - Uphold food safety and hygiene standards at all times. About you: - Experience as a Chef de Partie or strong experience as a Demi Chef de Partie in a high-quality, fast-paced kitchen. - A passion for sustainability, seasonality, and innovative cooking techniques. - Strong attention to detail and a commitment to excellence. - Excellent teamwork and communication skills. - A positive, proactive attitude and a desire to learn and grow within the team. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Birley Bakery is the newest opening from entrepreneur Robin Birley, owner of private member’s clubs 5 Hertford Street & Oswald’s. Birley Bakery is located in Chelsea Green, London and has a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We aim to fulfil the need of every household craving exceptional quality, delivering simple, homely yet chic bread, pastries, desserts, chocolate and ice cream. We are currently looking for a Barista to join our Birley Bakery team. The additional benefits for Barista are: - 28 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The working hours: - Full-time position 42.5 hours a week on a rota basis - Hours ranging between 6am-8pm (Monday- Sunday) The responsibilities of the Barista are: - Prepare, serve coffee and beverages - Opening & Closing responsibilities - Taking orders and handling the till - Clearing tables and serving customers - Stock rotation & management - Customer order management The Experience & Qualifications required of our Barista are: - Experience of working in a luxury hotel, restaurant or private member’s club advantageous - Strong customer service experience - To work as an effective part of a team - Excellent communication skills - Experience as a barista is desirable If you feel that you have the experience and skills to join us as Barista at Birley Bakery then apply by forwarding your up to date CV together with a covering letter to the link below.
What you will receive as a Retail Stock Taker: • Starting rate £13.10 per hour • Flexible Working Hours based on the availability you provide to us • Performance bonuses • Minimum weekly contracts for 16–32 hours dependent upon availability • Work Schedules received three weeks in advance via our dedicated app • Company Transport provided for non-drivers • Fantastic progression opportunities • Holiday pay • Contributory pension RGIS Inventory Specialists is one of the World’s leading stocktaking companies. We are looking for energetic Retail Stock Takers to join our team! We conduct stock takes all over the UK. We have a range of retail brands that we count for, these include Sainsbury’s, Tesco, Morrison’s, Home Bargains and many more. What we need from you as a Retail Stock Taker: · Team player, enthusiastic and energetic. · Due to the nature of our work, you must be able to work unsociable hours including early mornings and during the night. Sundays are our busiest days and these are essential working days. · Ability to work within a team and to use your own initiative. Location: Alperton. If you think you are suitable for this role then please apply. RGIS is an Equal Opportunities Employer
Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Bar Manager at Roe, you will take full responsibility for the bar’s operations, ensuring a seamless guest experience, high standards of service, and strong financial performance. You will lead and inspire the bar team, curate an innovative drinks menu, and uphold our commitment to sustainability and excellence. Key Responsibilities: - Train, mentor, and manage a passionate team, fostering a culture of excellence and hospitality. - Develop creative and seasonally inspired cocktails, sourcing unique and sustainable ingredients in line with Fallow’s ethos. - Showcase expert knowledge of cocktails, wines, and spirits to engage guests with thoughtful recommendations and pairings. - Oversee daily bar operations, ensuring efficiency, compliance with health and safety regulations, and exceptional quality standards. - Manage inventory, implement cost control measures, and optimize stock rotation to maintain profitability. - Build relationships with suppliers to secure high-quality and ethically sourced ingredients and beverages. - Partner with the front-of-house and kitchen teams to create a seamless and cohesive guest experience. About You: - Proven experience as a Bar Manager in a high-quality, fast-paced environment. - Strong expertise in mixology, wines, and spirits, with a passion for innovation and sustainability. - Excellent leadership and communication skills, with the ability to train and inspire a team. - Strong organizational and time management abilities to oversee all aspects of bar operations. - A collaborative spirit and dedication to fostering a positive work culture. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
GENERAL ASSISTANT We are seeking a dedicated and energetic individual to join our team as a General Assistant in our internal restaurant base in One Southwark Bridge. The successful candidate will play a vital role in ensuring the smooth operation of the internal restaurant and providing excellent service to our customers. This is an exciting opportunity for someone who is passionate about food service and enjoys working in a fast-paced environment. KEY RESPONSIBILITIES - Assist in the preparation and serving of food and beverages - Maintain cleanliness and hygiene standards in the canteen area - Greet customers in a friendly and professional manner - Handle cash transactions and operate - Stock and replenish inventory as needed - Follow food safety procedures and guidelines - Collaborate with team members to ensure efficient workflow - Assist with special events and catering functions as required WHAT DO WE OFFER IN RETURN? - Monday – Friday hours, with the possibility of supporting weekend commercial events. - We pay beyond London Leaving Wage - £13.95/h - 50% discount in our restaurant and 25% off at our cafes - Holidays increase with the length of service. - Company Sick Pay - Loyalty bonuses in line with the length of service. - One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back. - Retail, Grocery and Gym Discounts - Cycle to Work Scheme - Refer your friend scheme. - Learning and Development Portal and further education with apprenticeship programs - G&F Support Scheme - WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members - Hospitality Action – Access to a confidential Employee Assistance Programme (EAP) A LITTLE BIT ABOUT US Since launching in 2008, Green & Fortune has established itself as an award-winning independent hospitality company operating across both retail and events. We operate in four iconic London venues that consist of Kings Place in Kings Cross, Sea Containers and Rose Court on South Bank and Central Hall in Westminster. This autumn, we proudly unveiled our fifth site - One Southbank Bridge. Hospitality is in our blood, and we truly care about our people. Hence, we aim to bring in people who care and are committed to making our customers happy. What's the next step? Just apply! We are eager to hear from you. If this position seems suitable for you, do not hesitate to get in touch to receive the full job specification for the role. Please note that eligibility to work in the UK is required.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As a Junior Sous Chef at Fallow, you will work closely with the Senior Sous Chef and Head Chef to ensure smooth kitchen operations while maintaining our high standards of quality and innovation. This role is ideal for someone with strong technical skills and a drive to learn and progress in their culinary career. Key responsibilities: - Support the Senior Sous Chef and Head Chef in leading and managing the kitchen team. - Maintain high standards of food preparation, presentation, and service. - Assist in monitoring food and labour costs, stock control, and budget management. - Ensure stock is rotated properly and assist in ordering ingredients according to purchasing guidelines. - Work closely with the front-of-house team to deliver an outstanding dining experience. About you: - Experience as a Chef de Partie or Junior Sous Chef in a high-quality, fast-paced kitchen. - A passion for sustainability, seasonality, and innovative cooking techniques. - Strong teamwork and leadership potential with a desire to develop further. - Excellent organizational and time management skills. - A positive, collaborative mindset and commitment to fostering a great kitchen culture. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Are you ready to step into a leadership role with an exciting, fast-growing Italian focaccia brand? At Bread & Truffle, we’re all about authentic flavors, high-quality ingredients, and an unbeatable team spirit! If you love great food, great people, and great opportunities, this is the role for you! Why You’ll Love This Job: ✅ Work with an amazing team that feels like family ✅ Earn fantastic bonuses when the team smashes targets ✅ Be part of a growing brand that’s making waves in food retail ✅ Hands-on leadership in a dynamic, fun, and fast-paced environment ✅ Enjoy flexibility with up to 45 hours per week What You’ll Be Doing: 🔥 Leading the team to deliver top-notch customer service and delicious Italian treats 🔥 Keeping operations running smoothly, from opening to closing 🔥 Making sure our focaccia is always fresh, tasty, and beautifully presented 🔥 Driving sales and helping the team hit exciting goals 🔥 Managing inventory & ordering, so we’re always stocked with the best ingredients 🔥 Training & inspiring your team to grow and develop their skills What We’re Looking For: ⭐ Someone with leadership skills and a passion for great food ⭐ Experience in food retail, hospitality, or restaurant management ⭐ A positive, can-do attitude and the ability to work in a fast-paced setting ⭐ Flexibility to work 45 hours a week, including weekends and evenings ⭐ A love for Italian cuisine and a drive to make every customer’s experience amazing What’s In It For You? 💰 Competitive salary + juicy team bonuses 🚀 Opportunities to grow with us as we expand 🎉 A fun, supportive, and high-energy team environment 🍕 The chance to work with mouth-watering, high-quality Italian ingredients If you’re ready to take the next step in your career and be part of something exciting, apply today! We can’t wait to meet you! 🙌💥
Following a successful pop-up, chef owners Jack Croft and Will Murray officially launched FOWL in October 2023, which can be found just around the corner from their flagship restaurant Fallow St. James’s. FOWL restaurant celebrates the nation’s favourite bird through an all-in, beak-to-feet menu concept, with the addition of monthly specials brought to you in collaboration with an epic line up of foodie icons! Offering both indoor and outside dining, FOWL is open for Lunch, Dinner & Cocktails. As Head Chef at Fowl, you will be at the helm of our kitchen, leading and inspiring the team to consistently deliver outstanding dishes. Your expertise in food preparation, team management, and cost control will be crucial in maintaining our high standards while driving innovation and efficiency in the kitchen. Key responsibilities: - Lead, mentor, and develop the kitchen team, fostering a positive and high-performance environment. - Oversee all aspects of food preparation, presentation, and service, ensuring excellence in every dish. - Innovate and refine the menu, incorporating sustainability-focused and creative cooking techniques. - Manage kitchen operations, optimizing efficiency while maintaining the highest food safety and hygiene standards. - Control food and labour costs, conduct regular stock takes, and work within budgetary targets. - Work collaboratively with the front-of-house team to ensure a seamless customer experience. - Establish and maintain supplier relationships, ensuring the highest quality ingredients and ethical sourcing. About You: - Proven experience as a Head Chef or Senior Sous Chef in a high-quality, fast-paced kitchen. - A deep passion for sustainability, seasonality, and culinary innovation. - Strong leadership and team management skills, with a focus on training and staff development. - Excellent organizational and time management abilities. - A collaborative and problem-solving mindset, committed to fostering a positive kitchen culture. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FOWL, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Love great food, great vibes, and great people? Join Bread & Truffle, an exciting Italian focaccia brand taking London by storm! We're on the lookout for enthusiastic full-time and part-time Team Members to bring passion, energy, and top-notch service to our growing locations across the city. Why Join Us? ✅ Work with an amazing team that feels like family ✅ Earn fantastic team bonuses when we smash our goals ✅ Flexible hours – full-time and part-time roles available ✅ Grow with us! Opportunities to develop your career in food retail ✅ Be part of a fast-growing, high-energy Italian food brand What You’ll Be Doing: 🔥 Serving up delicious Italian focaccia with a smile 🔥 Creating a warm and welcoming experience for every customer 🔥 Handling orders, payments, and stock with care and attention 🔥 Keeping everything fresh and looking fantastic – from displays to workstations 🔥 Working as a team to hit targets and earn amazing bonuses 🔥 Learning & growing – we’ll train you to be a Bread & Truffle pro! What We’re Looking For: ⭐ Enthusiastic, friendly, and full of energy ⭐ A love for food and customer service – no experience needed, just a great attitude! ⭐ Flexibility to work full-time or part-time – including weekends ⭐ A team player who thrives in a fast-paced environment ⭐ Someone who takes pride in their work and wants to grow with us Perks & Benefits: 💰 Competitive pay + awesome team bonuses 🍕 Work with premium Italian ingredients (and maybe sneak a taste 😉) 🚀 Career growth opportunities – we love to promote from within! 🎉 A fun, supportive team culture where you’re valued and appreciated Sound like your kind of job? Join the Bread & Truffle family today! 🙌✨
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As a Senior Sous Chef at Fallow, you will work closely with our Head Chef to deliver an outstanding dining experience. You will take a lead role in maintaining the highest standards of food quality, creativity, and efficiency, helping to shape a progressive and forward-thinking kitchen. Key responsibilities: - Oversee daily kitchen operations, ensuring smooth and efficient service during peak hours. - Ensure consistency in food quality, presentation, and portion control across all dishes. - Implement and maintain kitchen workflows to optimize efficiency and minimize waste. - Monitor inventory levels, conduct stock takes, and manage ordering to prevent shortages. - Enforce health, safety, and hygiene regulations, ensuring compliance with food safety standards. - Train and supervise kitchen staff, ensuring they follow recipes, procedures, and best practices. - Manage kitchen maintenance and cleanliness, coordinating necessary repairs and upkeep. - Assist the Head Chef in menu planning and development, incorporating seasonal and sustainable ingredients. About you: - Proven experience as a Sous Chef in a high-quality, fast-paced kitchen. - Passion for sustainability and innovative cooking techniques. - Strong leadership skills with the ability to train, inspire, and develop a team. - Excellent organizational and time management abilities. - A collaborative mindset and a commitment to fostering a positive kitchen culture. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Optical Assistant We are seeking a dedicated and detail-oriented Optical Assistant to join our team. As an Optical Assistant, you will play a crucial role in providing customer service and assisting in various tasks related to optical care. You will work closely with optometrists and other staff to ensure smooth operations within the practice, from helping customers select eyewear to supporting routine eye exams and fitting glasses and contact lenses. Training will be provided to learn all the necessary skills for this role. Key Responsibilities: Assist patients with the selection of frames, lenses, and eyewear accessories that best suit their needs and preferences. Provide guidance on how to care for glasses and contact lenses. Conduct preliminary tests, such as taking eye measurements and checking visual acuity. Support optometrists during eye exams by preparing equipment and patient records. Handle the fitting and adjustments of glasses and frames. Manage patient scheduling and ensure appointments are efficiently organized. Process insurance claims and assist with billing and payments. Maintain inventory levels and assist with ordering new stock. Provide excellent customer service by answering patient questions, offering recommendations, and ensuring a positive experience. Skills and Qualifications: Excellent communication and interpersonal skills. Ability to work in a fast-paced environment with attention to detail. Knowledge of optical products and services is a plus, but not required. Ability to learn quickly and adapt to new technology and processes. Strong organizational skills and ability to multitask. Previous experience in customer service or retail is preferred. GCSEs in Maths, Science, and English (or equivalent) required. Training will be provided to learn the specific skills and knowledge needed for the role. Work Environment: You will be working in a friendly, patient-focused practice where your contributions are valued. This role requires a customer-first attitude, enthusiasm for the optical industry, and a passion for helping people see the world more clearly.
Les Cent Ciels, 'the hundred skies', offers versatile clothing in high quality yarns; with Cashmere at the core of the collection. Les Cent Ciels epitomises relaxed luxury and we are looking for dedicated Sales Manager to join the team to represent the brand at our flagship boutique in Central London. The role will involve: - Recruiting, training, supervising and appraising staff - Managing budgets - Maintaining statistical and financial records - Dealing with customer queries and complaints - Overseeing pricing and stock control - Maximising profitability and setting/meeting sales targets, including motivating staff to do so - Ensuring compliance with health and safety legislation - Preparing promotional materials and displays liaising with head office. Committed candidates who are interested in working on a personal, direct basis with customers, and want to be part of a small team within a growing brand should apply.
an exciting opportunity to work within a luxury multi-brand fashion boutique with stores in both London and Paris. We are seeking to recruit an office manager to work 3 days a week starting March 2025, who will be based at our head office within our ladies boutique in Connaught St , London W2 2AY. The successful candidate will be driven, energetic, and enthusiastic, with excellent communication skills and the desire to assist the company's growth. Key skills and responsibilities will include: Management of the buying process. generating buy sheets, managing the buying timeline, liaising with suppliers Strong understanding of range plans with detailed knowledge of the product. Ownership of the internal retail stock management system. To include booking in stock, setting up new suppliers , stock transfers. Weekly financial reports , generating stock takes Overseeing the day to day running of the office Supporting with online orders Support the shop floor Previous office managerial experience within a retail environment Commercially aware with strong communication skills Ability to organise and prioritise workload to meet deadlines Excellent attention to detail Ability to organise and prioritise workload to meet deadlines Excellent attention to detail Ability to multi-task and prioritise in a fast-paced environment Confidence , enthusiasm , and positivity Competitive salary and package on application
ABOUT HUCKLETREE: We were founded in 2014 with a vision to build workspaces that help the world’s most innovative companies thrive - from rapidly expanding scale-ups to established global businesses. Since opening our first workspace in Clerkenwell, London Huckletree has scaled into a provider with a footprint close to 300,000 square feet across 10+ locations; with over 4,000 members calling our spaces home. But we are so much more than just a workspace; we are an ecosystem. Joining Huckletree means joining a network of people who can help you and your business to thrive. Here, networking is more than a chance encounter at the coffee machine, we can help to connect you to our network of member businesses, entrepreneurs, venture partners and ambassadors. WHERE YOU COME IN! - Our Community teams are a critical part of our hubs, and why ours member value their experience so much. From day-to-day customer service, to arranging events and connections, you're role is to connect everything together and provide an amazing experience for our members! Key areas of responsibility: - Be a welcoming face to our existing members as well as potential new members coming into your space for a tour. You will also greet and welcome our member guests and suppliers/ external contracts whilst maintaining a friendly 5-star level of service - Participate in our onboarding process from allocating membership cards and locker keys to inviting new members to our next community breakfast - Managing all inbound post - Ensure all members receive a top level seamless experience from making sure meeting rooms are correctly booked and ensuring all kitchen points are well stocked (and making steller lunch recommendations!) - Take inbound phone calls and direct them to the relevant team member, covering event bookings, partnership queries, membership queries and more - Conduct monthly building audits and daily building walk-arounds and review your customer satisfaction levels with each ticket - Be the point of contact for all external service providers and suppliers - Be responsible for ensuring that all supplies are ordered and replenished, and that we are never out of stock, nor have a significant backlog - Always spend wisely and remain in-budget for all supplies - Ensure all print communications are up to date and on brand - Ensure that all in-house tech is running smoothly at all times for members and internal guests - Ensure a high level of customer satisfaction - our service level will be your primary KPI - Support the membership manager to develop community connections, including member introductions - Learn more about and engage with our members and consistently seek feedback along the way - Supporting with the day-to-day operational needs of the space, dealing with immediate building issues such as leaks or defects - Support with managing the cleaning team day-to-day, monitoring the quality of cleaning and maintaining a high standard - Support the Membership Manager with delivery of community events including weekly breakfast wellness classes and drinks. Bring forward your own ideas for creative programming to engage our teams WHAT WE'RE LOOKING FOR: - You have hands-on experience of face-to-face customer facing roles, whether that from co-working/living, retail, hospitality or events - You are passionate, positive, hard-working and energetic - You will be a multitasker, willing to undertake challenges and see them as opportunities to learn and develop. A quick and adaptable mindset will be key to tackling this role! - You are a ‘fixer’ and are unphased by turning your hand to anything - You have a strong customer-service mentality and you have the ability to generate respect and trust from all members and staff - You have are fast-thinking and reactive - You are process-driven and with a detailed focus