Shop Supervisor
28 days ago
£32000–£39000 yearly
Full-time
Handsworth, Birmingham
Basic Salary : £32k to £39k
The Shop Supervisor will be responsible for managing the convenience store operations. This role includes supervising staff, ensuring high customer service standards, maintaining inventory, and ensuring the store runs smoothly and efficiently. The Shop Supervisor will report directly to the Owner and collaborate closely in running the shop.
Key Responsibilities:
· Store Operations:
o Oversee the daily operations of the convenience store, ensuring a clean, organized, and well-stocked environment.
o Monitor and manage inventory levels, placing orders with suppliers as needed.
o Implement and manage in-store promotions and customer loyalty programs.
o Ensure compliance with company policies, procedures, and operational standards.
· Staff Supervision:
o Lead and supervise Customer Service Assistants, providing training and ongoing support.
o Create and manage staff schedules to ensure optimal coverage.
o Conduct performance evaluations and provide feedback to support staff development.
o Foster a positive and team-oriented work environment.
· Customer Service:
o Ensure exceptional customer service is delivered consistently by all staff members.
o Address and resolve customer inquiries and complaints in a professional manner.
o Train staff on customer service best practices and company standards.
· Financial Duties:
o Handle cash transactions, reconcile cash registers, and prepare daily financial reports.
o Assist with managing the store’s budget and controlling expenses.
o Monitor sales performance and contribute to achieving sales targets.
· Health and Safety:
o Ensure compliance with health and safety regulations and company policies.
o Conduct regular health and safety checks and address any issues promptly.
o Train staff on health and safety procedures and emergency protocols.
Qualifications and Skills:
· Experience in a supervisory role within a retail or convenience store environment.
· Strong leadership and team management skills.
· Excellent customer service and communication skills.
· Good organisational and multitasking abilities.
· Basic proficiency in retail management software and Microsoft Office Suite.
· Strong problem-solving skills and attention to detail.
· Knowledge of health and safety regulations in a retail setting.
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