Salesforce CX Functional Consultant
1 day ago
Birmingham
Job Title: Salesforce CX Functional Consultant (Contract) Location: Birmingham/remote Duration: 6 months initial Rate: competitive market rate About Us: We are working with a dynamic consulting firm focused on helping clients transform their customer experience through innovative Salesforce solutions. They work across multiple industries, delivering projects that blend strategy, technology, and real-world impact. The Role: They're looking for a Salesforce CX Functional Consultant to join our team on a contract basis. In this role, you will work closely with client stakeholders to understand business processes, translate requirements into Salesforce solutions, and ensure successful implementation of CX-focused projects. Key Responsibilities: • Collaborate with clients to gather and document business requirements for Salesforce CX projects., • Translate business needs into functional specifications and design solutions leveraging Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud., • Conduct workshops, process mapping, and fit-gap analysis to align Salesforce capabilities with business objectives., • Support the configuration of Salesforce solutions, ensuring alignment with best practices and client requirements., • Provide guidance on adoption, change management, and process improvement related to Salesforce CX solutions., • Partner with technical teams to ensure seamless solution delivery and integration., • Create functional documentation, user guides, and support materials. Experience & Skills Required: • Proven experience as a Salesforce Functional Consultant, with a focus on Customer Experience (CX) projects., • Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud., • Experience with Salesforce implementation projects, including requirement gathering, process design, and configuration., • Familiarity with integration approaches, data migration, and reporting within Salesforce ecosystems., • Excellent stakeholder management, communication, and workshop facilitation skills., • Ability to work independently in a fast-paced, client-facing environment. Nice to Have: • Salesforce certifications such as Salesforce Certified Administrator, Platform App Builder, or Service Cloud Consultant., • Experience in a consulting environment or across multiple industries.