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The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlin’s Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person – turning audits and observations into action. Role Details: Supervisor Plus – Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion, • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyone’s responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus – Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest‑led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus – Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family‑friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on‑shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add‑ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add‑on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what “great” looks like and encourage consistency. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery • Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Work closely with maintenance teams to report and resolve facility issues., • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas, • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment Experience in working in a sports, leisure or activity environment. At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!

Used Car Programme Integration Manager Assignment Type: Temporary, ongoing basis where you will be engaged via Hays Location: Chichester Working Environment: office based on site Pay type: Competitive hourly pay rate Our client The World’s pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence. Job Description Working in the global Ownership Services (Aftersales) business steering team, this role is responsible for the integration of the Provenance Pre-Owned used car business, supporting long term client retention and revenue generated from the sale of parts and accessories. What awaits you? Defines and develops processes to integrate the Provenance programme into the Ownership Services business. Identifies minimum spend in line with programme framework, assessment of dealer claims compliance and is the decision maker for release of dealer bonus payments. Defines & implements programme efficiency & revenue reporting, including cross functional data sharing to create holistic Provenance business reporting across all business areas Develops processes and reporting to measure programme quality assurance including post sales warranty claims analysis Collates client sentiment regarding Provenance vehicle quality to identify repeat quality issues within the dealer network & creates strategies to resolve client complaints regarding Provenance standards Performs Provenance quality audits at dealerships to assess vehicle pre-sale and refurbishment condition. Acts as a consultant with dealers to resolve consistent quality issues Develops processes and agreements to outsource quality audits globally as the business is scaled up What should you bring along? A motor vehicle industry recognised qualification in business management or a minimum of 3 years automotive industry experience Detailed knowledge and experience of the automotive aftersales business Comprehensive understanding of the dealer network commercial used car or aftersales business functions Advanced Microsoft Office skills Strong communication skills, able to sustain relationships in different regions and time zones. The ability to be assertive and think clearly and accurately when under pressure. A high level of self-motivation, flexibility and the confidence to work autonomously Apply now! Benefits: Competitive hourly rate along with an annual performance related bonus Access to a subsidised restaurant Hays Go1 training platform which offers a library of over 70,000 courses Access to Ben – Offers support across a wide range of topics such as mental health well-being, financial or legal matters Local retail and restaurant discounts 35 days annual leave (Including bank holidays) What next? If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

After-Sales & Customer Operations Manager – Vehicle Collections Location: Tangmere, Chichester (Fully Onsite Role) Salary: £40,000 – £55,000 + Performance-Related Bonus About Us We are the clear market leader in our sector and one of the fastest-growing car buying companies globally. In the UK alone, we generate over 100,000 customer enquiries each month and process tens of thousands of vehicle bookings through our high-traffic platforms and nationwide operations. With recent expansion into the United States and ambitious plans for further growth, we are scaling rapidly. Backed by over 15 years of profitability (without external funding), we combine stability with the pace and energy of a startup. Our culture is driven by ambitious, collaborative people who are committed to building the most exciting place to work in our industry. Our goal is bold: to achieve a billion-dollar valuation within five years—while continuing to make a meaningful impact, including over £1 million already donated to charity. About the Role We are looking for a hands-on, commercially minded manager with strong automotive knowledge to lead our After-Sales & Customer Operations team. This is a fully onsite position in Tangmere, Chichester, requiring close collaboration with teams and real-time decision-making. You will play a key role in maximising volume collections across the business; managing vehicle collections post-sale, handling discrepancies, leading negotiations, and ensuring deals remain commercially viable while delivering a professional customer experience. Key Responsibilities: Team Leadership & Structure • Lead and develop a team of After-Sales Coordinators, • Set clear expectations, processes, and performance standards, • Oversee the full lifecycle of vehicle collections, • Interpret inspection findings using automotive expertise, • Lead complex negotiations to retain deals while protecting margin, • Support the team in handling valuation changes confidently, • Make final decisions on disputed valuations, • Handle escalated issues professionally and effectively, • Clearly explain vehicle-related issues to customers, • Monitor KPIs: negotiation success, cancellations, profitability, satisfaction, • Ensure fair use of incentive schemes, • Identify process gaps and drive improvements, • Work closely with Sales, Transport, and Finance teams, • Improve accuracy in vehicle descriptions and pricing, • Provide automotive guidance across departments Skills & Experience Essential: • Solid mechanical knowledge (engine, gearbox, suspension, bodywork, etc.), • Proven negotiation skills with strong commercial awareness, • Experience leading teams in operations, customer service, or after-sales, • Confident decision-maker with experience handling escalations, • Strong communication skills (verbal and written), • Background in automotive, salvage, inspections, logistics, or related fields, • Understanding of vehicle valuation (used/scrap/salvage), • Strong, fair leader who builds trust and accountability, • Calm under pressure with a proactive mindset, • Commercially astute and confident in decision-making, • Transparent, consistent, and improvement-focused What We Offer • Competitive salary + performance bonus, • Opportunity to lead a business-critical function, • Supportive leadership with autonomy to make an impact Benefits & Perks: • Comprehensive pension, • Wellbeing and employee support programme, • Discounted gym membership and on-demand GP access, • Retail and leisure discounts, • Regular team events (summer and Christmas parties), • Free food Fridays and fresh fruit onsite, • Free onsite parking, • Discounted garage services, • Counselling and financial assistance helplines

Retail Assistant Manager | Chichester | £27,000 to £28,000 per annum + Benefits | Full-time, Permanent. This is a fantastic opportunity for a strong Supervisor or Team Leader ready to step into an Assistant Manager role and progress towards Store Manager. Store Manager in driving sales, leading th

The Role: We are seeking a driven, confident, and customer focused Car Sales Executive to join a highly successful main dealership based in Chichester. This is an exciting opportunity for an ambitious individual who thrives in a fast-paced retail environment and is motivated by delivering exceptional customer service while maximising sales opportunities. Responsibilities & Requirements of a Car Sales Executive: Deliver an exceptional and personalised customer experience from start to finish. Engage with customers professionally and confidently, both face-to-face and digitally. Actively promote new and used vehicle stock to maximise sales opportunities. Complete all sales administration accurately and promptly. Maintain strong product knowledge of the latest models, features, and finance options. Work collaboratively with the sales management team to achieve monthly targets. Conduct structured follow-up to ensure repeat business and customer retention. Represent the dealership brand to the highest standard at all times. Package: Basic Salary: £18,000, realistic & achievable OTE £75,000+ (Uncapped commission!), plus a company car & fantastic company benefits. Hours: Monday–Friday: 8:30am – 6:00pm, Saturday: 9:00am – 5:00pm, Sunday: 1 in 3 rota – 10:00am – 4:00pm If you believe you have the enthusiasm, drive, and customer-focused mindset to thrive as a Car Sales Executive, we would love to hear from you. Don’t worry if your CV is out of date, get in touch and we can help you with the rest. To apply for the role and find out more, please forward your CV to Josh Maitland at Silcom Recruitment or call to discuss in strict confidence

Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlins Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDPs, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person turning audits and observations into action. Role Details: Supervisor Plus Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyones responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest-led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlins brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family-friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on-shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts Coach the team to proactively recommend starters, desserts, and add-ons as part of natural guest conversations. Reinforce product knowledge so the team can confidently guide guests through the menu. Share daily focus items or specials to help the team drive increased sales. Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales Drive wet sales by ensuring drinks orders are taken quickly when seating guests. Coach the team on opening conversations with drinks suggestions to boost early revenue. Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction. Empower team members to solve issues early, ensuring guests feel well taken care of. Use checkbacks as opportunities to reinforce upselling and add-on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success Recognise great performance on shift to build a positive, motivated team culture. Share wins across shifts to highlight what great looks like and encourage consistency. Create an environment where team members feel valued for their contributions. Supervisor Plus Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations Supervise the day-to-day operation of the swimming pool and associated leisure facilities. Ensure the pool area operates in line with health, safety and safeguarding procedures. Conduct regular poolside supervision and ensure lifeguarding coverage at all times. Support the delivery of pool activities, sessions and guest experiences. Team Leadership Supervise and support lifeguards and pool team members during shifts. Provide guidance, coaching and on-the-job training. Allocate daily duties and ensure adequate staffing levels. Support recruitment, onboarding and performance management where required. Health & Safety Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures). Carry out routine safety checks of the pool, plant room and surrounding areas. Respond to emergencies and incidents in line with emergency action plans. Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience Deliver a friendly and welcoming environment for guests. Support guests with queries and ensure safe use of facilities. Deal professionally with guest feedback or concerns. Promote a positive, family-friendly atmosphere. Splash Standards Maintain high standards of cleanliness and presentation throughout the pool area. Ensure equipment is safe, maintained and stored correctly. Work closely with maintenance teams regarding any technical or facility issues. Supervisor Plus Sports & Activities Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages. Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities. Ensure all sessions are delivered safely, professionally, and in line with resort standards. Encourage guest participation and create an inclusive and enjoyable environment. Team Supervision Supervise sports and activities team members during shifts. Allocate daily tasks and activity sessions. Provide coaching, guidance, and on-the-job training to team members. Support recruitment, onboarding, and performance management where required. Guest Experience Deliver exceptional guest service and engage with guests to enhance their holiday experience. Actively promote sports and activities sessions across the resort. Respond to guest queries, feedback, and complaints in a professional manner. Help create a vibrant and energetic atmosphere during activities and events Health & Safety Ensure all activities are delivered in accordance with health and safety procedures and risk assessments. Carry out equipment safety checks and ensure facilities are maintained to a high standard. Manage incidents and accidents in line with resort procedures. Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment Maintain sports equipment and activity areas to a high standard. Ensure equipment is stored safely and available for sessions. Work closely with maintenance teams to report and resolve facility issues. KPIs Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas About You Excellent leadership skills with the ability to coach and support team in delivering key objectives. Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. Splash NPQL or Equivalent Qualification Previous experience in a swimming pool environment Strong knowledge of pool safety Sports & Activities Experience in working in a sports, leisure or activity environment. About Butlin's At Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins! TPBN1_UKTJ

Retail Assistant Manager | Chichester | £27,000 to £28,000 per annum + Benefits | Full-time, Permanent Looking for your next step in retail management within a growing lifestyle retailer? We are recruiting for a Retail Assistant Manager to join a busy and customer-focused retail store in Chichester. This is a fantastic opportunity for a strong Supervisor or Team Leader ready to step into an Assistant Manager role and progress towards Store Manager. This is a hands-on retail management role where you will support the Store Manager in driving sales, leading the team, and delivering an outstanding customer experience in a fast-paced retail environment. What's in it for you: £27,000 to £28,000 per annum Staff discount Uniform allowance Clear progression to Store Manager Supportive and people-focused retail environment Opportunity to develop your career in retail management Key responsibilities: Support the Store Manager in the day-to-day running of a busy retail store Lead, coach and motivate a retail team to deliver strong performance Drive sales and support the achievement of store KPIs Deliver excellent customer service in a retail environment Take ownership of stock, merchandising and store standards Support all operational aspects of the retail store What we are looking for: Experience as a Retail Supervisor, Team Leader or Assistant Manager Strong leadership skills within a retail environment Passion for retail and delivering great customer experiences Commercial awareness and ability to drive retail sales A hands-on approach and desire to progress in retail management If you are ready to step into a Retail Assistant Manager role and build a long-term career in retail management, we would love to hear from you. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35565

Assistant Manager | Chichester | £28,000 + Benefits Ready to take the next step in your career? We're looking for an Assistant Manager to join a growing, customer-focused brand in Chichester. This is a fantastic opportunity for a strong Supervisor or Team Leader ready to move into management. Benefits you'll enjoy: £28,000 salary + staff discount Uniform allowance Career progression and development opportunities Supportive leadership team Hands-on role making a real impact Your key responsibilities: As Assistant Manager, you'll support the Store Manager in driving performance, leading your team, and ensuring excellent customer experiences. You'll: Lead and motivate a high-performing team Drive sales and achieve KPIs Support recruitment, training, and team development Take ownership of stock, visual merchandising, and store operations Assist with P&L and cost control What makes you a great fit: Experience as an Assistant Manager, Supervisor, or Team Leader ready to step up Strong leadership skills and a passion for developing people Proven track record of achieving results Commercial awareness and operational confidence Passion for retail and delivering great customer experiences If you're a driven Assistant Manager ready for your next challenge in Chichester, apply today and take the next step in your career. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35565

Sales Manager South East | Field-based | Premium Food & Hospitality Salary: £50,000 base (with scope to increase for candidates bringing relevant network and track record) Commission + car allowance We are supporting a fast-growing, premium food business with the appointment of a Sales Manager to drive the next phase of its commercial growth. The business operates at the high end of the market, supplying exceptional, provenance-led meat and charcuterie products into some of the UK’s most respected restaurants, delis, and hospitality venues. Following recent investment and a strategic merger, the company is now entering a significant scale-up phase, with ambitious growth plans over the next four years. This is a hands-on commercial role with real influence. You will be responsible for winning new business, developing key relationships, and shaping the sales strategy as the business expands across both hospitality and premium retail channels. The Role • Drive new business across high-end restaurants, delis, and premium hospitality groups, • Build and develop long-term relationships with chefs, buyers, and owners, • Support expansion into premium retail accounts, including targeted listings with leading grocers, • Develop and execute a clear sales strategy aligned to ambitious growth targets, • Lead and develop a small sales team (currently one direct report, with scope to grow), • Bring structure to pipeline management, forecasting, and performance tracking, • Work closely with production and marketing to align demand with supply About You • Background in high-end food sales (any category considered, provided it is premium), • Experience selling into hospitality, independent retail, or premium food channels, • Commercially strong, with a track record of winning and growing accounts, • Confident operating in a relationship-led, quality-focused environment, • Naturally engaging, with the presence and credibility to build trust with senior stakeholders, • High energy, driven, and comfortable working in a scaling, fast-paced business, • Genuine interest in food, sourcing, and high-quality produce, • Ideally based in the South East, with flexibility to travel as required Why Join • Opportunity to join a business at a key growth inflection point, • Premium product with a strong story around quality and provenance, • Real autonomy and influence over how the commercial function evolves, • Exposure to both hospitality and premium retail growth channels

Work collaboratively with ecommerce platform vendors to generate new opportunities and drive sales campaigns. Experience working with software vendors and other 3rd parties to develop and close collaborative and co-ordinated sales campaigns. Looking for an Enterprise Salesperson will be responsible

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For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure. Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much

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Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!. We’re looking for people who want to build a career, not just find a job - individuals who have a strong com

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Top performers are recognised and often invited to leadership or travel opportunities. This opportunity suits someone who enjoys working with people and wants to build practical experience in marketing, customer engagement, and leadership. You’ll join a fast-moving, supportive environment where ef

As an Agent Provocateur Sales Assistant, you will be responsible for delivering impeccable client service, supporting day to day operation of our boutique and act as an ambassador of our brand. Have previous experience working as a Sales Assistant for premium/luxury brands. Our Sales Assistants (or

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As the Receptionist you will play an integral part to the business, by welcoming all VIP clients and organising their experience from start to finish with excellent customer service. Arranging travel arrangements for key staff. Maintain a clean and tidy kitchen that complies with food & hygiene regu