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plans work schedules, assigns tasks and delegates responsibilities advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records ensures that procedures for considering, issuing, amending and endorsing insurance policies are adhered to plans, organises and co-ordinates the activities and resources of other offices not elsewhere classified including box offices, other ticket offices and accommodation.
The Assistant Manager will support the cafe's operations, ensuring a high standard of customer service, staff management, and efficient daily functions. This role is pivotal in creating a welcoming environment and driving sales while adhering to the cafe’s standards and policies.
Job description Job Overview We are seeking a skilled Salon Manager to oversee our salon operations and lead our team of beauty professionals. The ideal candidate will have a passion for the beauty industry and excellent leadership skills. Responsibilities - Communicate effectively with clients and staff to ensure exceptional service - Provide leadership and guidance to salon staff - Manage daily salon operations, including scheduling, inventory management, and customer service - Utilise organisational skills to maintain a well-run salon environment - Drive retail sales through effective merchandising and promotion strategies - Oversee sales management activities to achieve revenue targets - Lead team management efforts by motivating and supervising staff - Handle administrative tasks related to payroll, budgeting, and reporting - Skills - Multilingual abilities are advantageous,must speak fluently Vietnamese - Strong leadership qualities to inspire and guide the team - Organisational skills to manage salon operations efficiently - Sales management experience to drive retail sales - Retail management expertise for effective merchandising - Team management capabilities to lead and motivate staff - Supervising skills to ensure smooth salon operations - Administrative proficiency for handling various tasks efficient - This role is ideal for someone passionate about the beauty industry,with the skills to manage a successful team and drive the salon 's growth. - Job Type: Full-time - Pay: £32,000.00-£38,700.00 per year - Location: Highgate, Hampstead - Additional pay: - Bonus scheme - Commission pay - Performance bonus - Tips - Yearly bonus - Benefits: - Company pension - Employee discount - Store discount - Schedule: - Monday to Friday - Weekend availability - Work Location: 246 Haverstock Hill NW3 2AE - Application deadline: 30/10/2024
Full time job ladies clothing store croydon
JOB PURPOSE Take control and responsibility for the smooth and efficient operation of the bar Ensure facilities are maintained to the standards required Ensure all employees receive regular training and are able to diversely work in all areas. Ensure all staff training meet statutory requirements, to update their skills and knowledge and to meet their own personal development needs. Participate in guest activities that promotes the our product and its services. Ensure that Guests and Colleguees safety is always number one priority Aid and assist guests throughout their time with us in a friendly and professional manner. Ensure that the bar team provide guests with a warm welcome and greet all guests. Ensure that the given service provided goes over and beyond the expected standard of service. Deliver Magic Moments to make a guest’s day. Encouarge the team to work flexibly, which will develop their knowledge, assist in the event of absence cover, and allow service standards to be maintained. Assist in producing a training plan, action the training and evaluiate to ensure that the training is relevant and achieves the required outcome. Assist the General manager to carry out departmental appraisal reviews in a timely and appropriate manner. Ensure that every operational and supervisory employee receives the equivalent of one hours development per week (48 hours per annum). This is to be recorded in the individual training records. Identify employees with the potential to develop within the business and agree a development plan with them to utilise their skills/knowledge and aid in their personal growth. Support any training programs, including the NVQ award. Ensure that the team is constantly improving their product knowledge to maximise revenue and the service provided. Create a team environment which promotes good employee morale and pride in the bar/restaurant. Formulate departmental training plans in order to identify skills required by team members to meet bar and individual objectives. Provide continious recorded traning for staff. Orgainise suppliers to train employees as needed. Lead and motivate staff in order to encourage and obtain maximum commitment. Review the performance of all your team at least every six months, using company guidelines. Ensure that every employee receives induction training on their first day of employment. Ensure the whole team is aware of liquor legislation and receives food hygiene traning relevant to their position. Control payroll by ensuring the control of overtime, recruitment, casual labour, sickness etc Ensure the team undertand the areas and steps where they can maximise guest satisfaction at every ‘touch point’. Ensure the routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. Set up and orgainse ongoing cleaning schedules. Produce and update departmental risk assessments and train the team against them. Ensure the assessments are reviewed in the event of an incident occuring. Ensure the team maintain the bar/restaurnt l, collect any litter, remove/report hazards. To be fully conservant with the Bar/Resraurantl Policy on; Fire & Evacuation Security procedures Health and safety policy Personnel and training procedures Comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws and ensure that all members of your team are trained accordingly. Carry out daily Health and Safety Audits Ensure compliance throughout the department. Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work. Participate in your annual review dicussion and any subsequent conversations to review performance and objectives. BUSINESS IMPACT/RESULTS Responsible for driving the team by Leading them to deliver the Food and Service expectatiations. Motivating staff on a daily basis to create a friendly and warm environment in order to retain staff and generate effective team work Build business and develop repeat diners, especially from the local community and making the restaurant and bar a ‘first choice’ for dining experience in the local area. Ensure achievement of budgeted profitability of the Bar. Develop a cohesive and well trained team who are able to provide superior guest service and maximise revenue. Maximise the service opportunities for guests to ensure return visits. Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return. Positively approach all sales opportunities in order to maximise revenue. Ensure staff are sales and standards focused. Assist the General Manager in developing food and drink packages/promotions to encourage business and build the reputation in the local business and leisure markets. Control all glass and bar supplies stocks and levels Assist in weekly stock Takes and ensure beverage cost of sales are in line with budgeted figures. Have minimal guest complaints received for food, beverage and service issues. CREATIVITY An eye for detail and attention to detail is required at all times. Encourage self and staff to think outside the box and question the status quo to enhance the guest experience Promote a positive and innovative way of thinking ahead and planning for future situations that impact guests and staff moral COMMUNICATION Eagerly Welcome guests sincerely with the broadest smile and warmest of welcome Daily ensure that staff converse to guests regarding their experience with us. Effectively promote resort points of sales to enhance the guest experience and increase potential revenue Ensure departmental meetings are held monthly. Communicate with all team members by holding regular briefing sessions. Communicator with peers and subordinates. DECISION MAKING & AUTONOMY Deliver the culture of Never Say No to a Guest-Seek ways to find suitable alternatives to ensure guest satisfaction at all times Any guest concerns must be dealt with as the highest priority and with great apprehension Any decisions taken must reflect and safeguard your top priorities:- Health and safety, Guest satisfaction and Staff Morale APPLIED KNOWLEDGE & SPECIALIST SKILLS Flexibility is imperative to meet the requirements of the business needs Training is vital to pass on self skills to your team members As part of the management team your input in the department decision is imperative. Pass on your ideas and skills in team meetings Report to your seniors of any training and development you feel that you or your team may need. Ensure that all training is attended by self and team. Influencer at all levels and able to get employee buy in to operating practices. Delegate to achieve the desired results from team members. MANAGING RESOURCES Ensure a system is in place for ordering, delivery, storage, security, distribution and administration of beverage items. Visual appearance of the bar and work areas must be kept sparkling clean and pleasing to the eye Ensure that team adheres to all Health and Safety regulations in regards to PPE, storing of chemicals and safely usage of equipment to ensure safety of self, staff and guests Report any defects, hazards or near misses to ensure safety of self, staff and guests COMPLEXITY & PROBLEM SOLVING Take ownership of any guest issues/complaints/feedback and take appropriate follow up action.If unsure always communicate with GM Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied. Communicate any relevant information in regards to guest request to your GM in order to ensure we exceed guest expectations.
Company Overview: Located in the heart of London, our restaurant is a highly sought-after destination for celebratory occasions and food enthusiasts seeking a bespoke culinary experience. With a menu that has been designed to honour the history and heritage of our all-female kitchen team and the delectable flavours of the North and East regions of South Asia - we take pride in delivering exceptional dining experiences. We are now seeking a talented and highly skilled Restaurant Floor Manager who is fluent in either Nepali, Hindi, or Bengali to join our team! Responsibilities: ➢ Overseeing day-to-day restaurant operations, from opening to closing, ensuring smooth service flow. ➢ Leading and motivating a team of skilled servers and waitstaff, empowering them to deliver outstanding guest experiences. ➢ Collaborating with the kitchen team to maintain efficient food delivery and quality control. ➢ Engaging with customers to understand their preferences and provide personalised and exceptional service to ensure guest satisfaction. ➢ Handling reservations, seating arrangements, and customer enquiries in collaboration with our Head of Reception for large bookings and high-profile events on and off-site. ➢ Managing inventory, tracking supplies, and ensuring adherence to health and safety standards. Requirements: ➢ Previous experience in restaurant management or a supervisory position, showcasing your leadership skills. ➢ Fluent in either Nepali, Hindi, or Bengali and proficient in English for effective communication and understanding of the cultural nuances within our kitchen of homecooks and translations between Front and Back of House. ➢ A passion for hospitality, a keen eye for detail, and a genuine commitment to delivering excellence. ➢ Strong organisational abilities and the capability to thrive in a fast-paced environment. ➢ Exceptional problem-solving skills and the ability to think on your feet. ➢ Knowledge of restaurant software and point-of-sale systems would be advantageous. ➢ Must be based in London or willing to relocate. Benefits: ➢ Competitive salary and performance-based incentives ➢ Staff and family discount ➢ Pension Scheme ➢ Opportunities for professional development and growth within the company ➢ Access to a supportive and collaborative team environment
Sales assistant, watch surgery a great opportunity to join our watch repairs team! Here at watch surgery we are currently recruiting for a sales assistant to join our busy repairs team. Previous experience of watch/jewellery repairs is advantageous but full training will be provided to individuals with no prior or limited experience. The ideal candidate must have positive, “can-do” attitude a passion for delivering exceptional customer service great communicator with a natural flair for striking up conversation eager to learn and build on your retail and product knowledge a natural aptitude for mechanical or electrical repairs attention to detail, tidy, organised and well presented a flexible team player who is always ready to go the extra mile and happy to work any day. Key responsibilities selling providing clear verbal communication with our customers with the diagnostic findings booking in the more complicated repairs
Join the Honi Poke Family! At Honi Poke, we're on a mission to brighten days with our sunshine-infused ethos, love of great food, and the rich, full-on flavours of the Pacific Hawaiian cuisine. Our deliciously fresh poke bowls set us apart, but it's our people who make the true difference. If you're an energetic, team-oriented individual, you might be the perfect addition to our team as an Assistant Manager. Help us bring the best taste to our customers while ensuring our team thrives and our operations run smoothly. That's the way we bowl! Key Responsibilities: Help the General Manager planning and reviewing operations to ensure timely, accurate, and high-quality serving. Ensure every dish meets our high standards of food quality, as well as every customer stay happy and satisfied. Foster a supportive and productive team environment by maintaining strong relationships and effective communication within your team. Strive to boost comparable sales, unlocking your store’s full potential. What We Offer: Competitive Salary: Attractive compensation package designed to reflect your valuable contribution. Continuous Learning: Opportunities for ongoing training and development to help you continue growing professionally. Paid Breaks: Your hard work deserves time to relax and recharge. Staff Meals: Enjoy delicious meals provided during your shifts. Exclusive Discounts: A generous discount for you and your friends and family to enjoy our menu. Come and Join Our Honi Poke Team!
Position: Bar Manager Responsibilities: 1. Opening and Closing Duties: - Ensure the bar is set up and ready for business before opening. - Oversee the closing procedures, including cashing out registers, cleaning, and securing the premises. 2. Staff Management: - Recruit, hire, and train bar staff. - Schedule shifts and manage the staff roster. - Provide ongoing guidance and support to the bar staff. - Set performance expectations and conduct regular performance evaluations. - Address any staff performance or behavior issues promptly and effectively. 3. Operations Management: - Maintain inventory and order supplies as needed. - Monitor and control costs, including beverage and labor costs. - Develop and implement standard operating procedures for efficient bar operations. - Ensure compliance with health and safety regulations. - Handle customer complaints and resolve any issues that may arise. 4. Customer Service: - Create a welcoming and enjoyable atmosphere for customers. - Interact with customers, take orders, and serve drinks when necessary. - Train staff on providing excellent customer service. - Address customer feedback and strive to enhance the overall customer experience. 5. Financial Management: - Prepare and manage the bar's budget. - Monitor sales and revenue, and implement strategies to increase profitability. - Handle cash management, including cash handling and reconciliation. - Keep accurate records of sales, inventory, and expenses. 6. Marketing and Promotion: - Collaborate with the marketing team to develop promotional strategies. - Plan and organize special events and promotions to attract customers. - Utilize social media and other marketing channels to promote the bar. 7. Compliance and Licenses: - Ensure compliance with local, state, and federal regulations. - Obtain and maintain necessary licenses and permits for the bar's operation. Skills and Qualifications: - Previous experience in bar management or a related role. - Strong leadership and management abilities. - Excellent interpersonal and communication skills. - Knowledge of alcoholic and non-alcoholic beverages. - Understanding of health and safety regulations. - Ability to handle stressful situations and resolve conflicts. - Proficiency in managing financial aspects of the business. - Familiarity with marketing and promotional strategies. - Attention to detail and organizational skills.
As part of our small team, this new, exciting and challenging full-time role for a New Business Development Manager within Statii, one of the fastest growing ERP companies in the UK. Offering the flexibility for Hybrid working and the opportunity to direct the growth within the business. The New Business Development Manager will be UK based, ideally with experience and connections with the manufacturing industry. Reporting directly to the Company Directors and responsible for sales presentations & demonstrations of the product, working alongside the marketing department on lead generation as well as developing own leads. Qualifications Background in an industrial or manufacturing background beneficial Lead Generation and Sales experience Strong communication and interpersonal skills Ability to work independently and collaboratively Experience in the software or tech industry is a plus
The Leaf Restaurant Manager manages staff and may be required to fill in for any employee in a restaurant. Some of the important duties and responsibilities typically involve: Organising staff shifts and scheduling Providing excellent customer service Leading by example Planning menus Working with food and drink suppliers Ensuring all food safety procedures are strictly followed according to sanitary regulations Following all company policy and procedures regarding dealing with cash, equipment and property Cleaning the kitchen according to regulatory guidelines Maintaining safe working conditions Auditing inventory levels to ensure product availability, and ordering products as necessary Recruiting and training staff Working closely with management to meet revenue objectives Implementing appropriate strategies to resolve adverse trends and improve sales
Retail Supervisor : Premium Retail London, Kensington £29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE’S: · Have worked as a retail supervisor for an established brand here in the UK. · Passion for customer service, with the ability to build quick customer relationships. Retail Supervisor Duties: · Oversee daily operations of the retail store, ensuring smooth and efficient functioning · Provide guidance and support to retail staff, including training and development · Monitor inventory levels and coordinate with suppliers for replenishment · Maintain visual merchandising standards to enhance the store's appearance · Handle customer enquiries, complaints, and escalations in a professional manner · Ensure compliance with company policies and procedures · Assist in creating work schedules and managing employee time-off requests · Conduct regular performance evaluations for retail staff · Collaborate with management to develop strategies for increasing sales and improving customer satisfaction If you are a motivated individual with a passion for retail and leadership, we invite you to join our team as a Retail Supervisor. In this role, you will have the opportunity to oversee daily operations, mentor staff, and contribute to the success of our store. We offer competitive compensation and benefits packages. To apply, please submit your cv. We look forward to reviewing your application. If this sounds like the perfect role for you, please apply now! Please note, that due to the number of applications we receive, we can only reply to shortlisted applicants. IMPORTANT :we are not accepting telephone call enquiries). Apply though here only. Keywords: Retail Supervisor Retail Supervisor
The Restaurant Floor Manager is responsible for overseeing the daily operations of the restaurant floor, ensuring exceptional service delivery, and managing the front-of-house staff. This role focuses on creating a positive dining experience for guests while maintaining high standards of service, cleanliness, and operational efficiency. 1. Staff Management: - Supervise and coordinate the activities of waitstaff, hosts/hostesses, and bartenders. - Train, mentor, and develop front-of-house staff to deliver outstanding customer service. - Schedule shifts and manage staff rotas to ensure proper coverage during peak dining hours. 2. Customer Service: - Greet guests, manage reservations, and ensure timely seating and service. - Address customer inquiries, complaints, and concerns promptly and professionally. - Monitor dining experience and solicit feedback to enhance customer satisfaction. 3. Operational Oversight: - Ensure the restaurant floor is clean, organized, and properly set up for service. - Collaborate with the kitchen staff to ensure timely food preparation and service. - Monitor food and beverage quality, presentation, and portion control. 4. Sales and Financial Management: - Assist in achieving sales targets and managing operational costs. - Monitor and report on daily sales and performance metrics to management. - Handle cash and credit transactions, ensuring accuracy at the point of sale. 5. Health and Safety Compliance: - Ensure compliance with health and safety regulations, food safety standards, and alcohol licensing laws. - Implement and maintain cleaning and sanitation protocols for the restaurant. 6. Event Coordination: - Assist with planning and executing special events, private parties, and catering services. - Work with management to develop promotional activities and menu specials. Qualifications: - Previous experience in a restaurant management or supervisory role. - Strong leadership and team management skills. - Excellent communication and customer service abilities. - Ability to work in a fast-paced environment and handle high-pressure situations. - Knowledge of food and beverage service, health and safety regulations, and POS systems.
JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... THE OPPORTUNITY We have commenced our search for an experienced General Manager to support the team at Thames Riviera Hotel, Maidenhead. Reporting to the Operations Director, you will have a strong focus on the delivery of exceptional guest care, as well as the commercial performance of the business. As General Manager you will develop your knowledge of the local market to achieve sales and maximise on revenue, managing occupancy, and driving growth in the food and beverage and events side of the business. You will be an ambassador for the guest journey and ensure values and service behaviours are delivered consistently in a professional and friendly environment. You will be responsible for directing and developing a current great team and culture across all departments to achieve exceptional performance across the key indicators of profit, people, and RGI. THE PROPERTY This fantastic hotel is located on the Banks of the River Thames, in-between a mixture of countryside & classic English villages, lies the Thames Riviera Hotel. comprising of 51 bedrooms and 3 function rooms , our newly re-decorated property is the perfect setting for weddings, conferences and other life events. The hotel is situated on Maidenhead Bridge and is easily accessible from the M4 and M40 with excellent links to two of London’s major airports – Gatwick and Heathrow. Our location is an excellent hub for exploring some of the best attractions and destinations that England has to offer. Hop on the tube and head into central London for shopping and a bite to eat. Visit Windsor Racecourse and Castle, Legoland and Thorpe Park, all of which are ideal choices for a fun-filled family day out. WHAT YOU’LL BRING TO THE TABLE The ideal candidate will have successful management abilities in the hospitality industry. You should be comfortable prioritizing and organizing work commitments, while providing clear direction to your team and ascertaining hotel training needs when necessary. It is imperative that the General Manager can motivate their team while specializing in exceptional guest satisfaction. We are seeking someone grounded, hands on and focused, who can confidently enforce the excellence of hotel standards, policies, and procedures. You should have experience of a similar fast paced hotel environment. You must also be able to demonstrate a track record of great leadership, ambition, enthusiasm and passion for the hotel industry. Excellent knowledge of the local market (preferred) Previous experience working within a similar independent or branded property. Balanced approach to our people, commercial and the community. Experience managing and coordinating a large team. RBH BENEFITS You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Compensation Market related salary and annual salary review Annual performance-based bonus 34 days annual leave Family Friendly and Health & Wellbeing Employee Assistance Programme Life Assurance Company Sick Pay Cycle to Work Scheme Other Yearly calendar of events Annual company awards ceremony Workplace wellness activities Community engagement activities Lond service awards EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our proces £55000 - £65000 per annum RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Ahkeke London is a newly established London based designer brand which has opened our first store last yea. It is in one of London's most famous locations: Ham yard hotel and second one and third one opening soon this Winter. In store, we sell womenswear and jewellery. We are looking to hire full and part time(cover up to 4 days a week) shop assistant. Immediate start first shift from Next week. The store is small and low footfall, easy to maintain. The goal is to welcome everyone who comes in and get people to know more about the brand. As the result of that, you will be working alone in the shop during your shift. Looking for a well-organised and hardworking individual with strong adaptation when facing new challenges and ability to work well on an individual base. Friendly and passionate about sales role is the key. Day to Day task includes but not limited to: - Keep the shopfloor clean and tidy - Restock and stock check - Order stock from warehouse and report good selling products - inventory counting on monthly basis - packing for collections - Welcome and assist customers for fitting and answer questions - Label product - Ironing clothes and keep displaying organised Potential for supervisor role or retail manager for full time