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The Company: • PE-backed Regulatory Technology business approaching £45M ARR, with ambitious plans to reach £100M ARR by 2030., • Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance., • A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services., • Significant investment into the customer technology stack, including Salesforce, Gong and Hook, creating a genuinely data-driven Customer Success function., • A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates, leading two Customer Success Managers whilst remaining a highly visible, customer-facing leader. You'll be just as comfortable coaching your team as you are stepping into executive customer conversations, driving adoption, challenging stakeholders and influencing commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers. This isn't a role for someone who wants to manage from behind a dashboard. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations, supporting complex accounts and setting the standard for commercial Customer Success. What You'll Be Doing: • Leading, coaching and developing two Customer Success Managers., • Owning the strategy, health and performance of a scaled customer portfolio worth approximately £4-5M ARR., • Delivering executive customer meetings, webinars and strategic business reviews., • Partnering closely with Account Management to maximise customer retention and renewal success., • Using customer health, engagement and product usage data to proactively identify risk and opportunity., • Working alongside Customer Marketing, Digital CS and Data & Analytics to continually improve the scaled customer journey., • Acting as the senior escalation point for complex customer situations, leading by example through your own customer interactions. About You: You'll bring: • Experience leading Customer Success teams within a SaaS environment., • A proven track record managing scaled or high-volume customer portfolios., • A commercial mindset, understanding that Customer Success exists to deliver customer outcomes that protect and grow revenue., • The confidence and credibility to influence senior stakeholders and challenge customers constructively when required., • A data-led approach, using customer health, engagement and product adoption to prioritise activity., • A coaching mentality, developing those around you whilst setting the standard through your own customer interactions. Most importantly... You understand that Customer Success isn't about keeping customers happy. It's about understanding why customers invested in your platform, aligning around the outcomes they're trying to achieve and ensuring those outcomes are realised. You'll be comfortable having difficult conversations, influencing senior stakeholders and acting as the commercial partner who keeps customer value, adoption and retention firmly aligned. #J-18808-Ljbffr

We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed. We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world. As an AI Outcomes Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You’ll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily’s AI-powered search platform. In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You’ll work closely with architects, and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you’ll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you’ll act as the customer’s advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value. Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements Shape the future of the post-sale experience at Tavily 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus Full-time employees at Tavily enjoy: A young, open, and inclusive culture where everyone has real impact from day one The chance to build alongside a fast-moving team at the forefront of agentic AI Daily team lunches, plus fully stocked snacks to keep you energized Full medical, dental, and vision insurance to keep you feeling your best A deep-work culture that values curiosity, creativity, and continuous learning #J-18808-Ljbffr

Senior Account Officer Salary: £32,950 per year (pro rata) Location: Remote, UK based, with occasional travel 2-3 times a year Working pattern: Full time, 37.5 hours per week Contract: Fixed term, 18 months, with scope for extension subject to funding Reports to: Senior Business Development Manager, Income and Partnerships Role overview NurtureUk is the charity behind the movement to make nurture the norm in education. We help schools remove the social and emotional barriers that stop children learning, through a whole-school approach that makes sure every child can access education. Through the Boxall Profile® and a growing range of tools, training and support, we give schools the evidence and methods to understand every child. We are looking for a Senior Account Officer to look after the Multi-Academy Trusts (MATs) and school groups using the Boxall Profile® Online, our EdTech SaaS tool, and our training. You will own the onboarding, engagement and renewal journey for a growing portfolio of contracts: winning renewals, helping customers get real value from their data and spotting ways to grow accounts. Each contract covers a group of schools and hundreds, sometimes thousands, of children. When a Trust uses the tool well, more children are understood and supported. This is a brand-new role with no existing playbook, so you will build how we onboard, spot risk and turn first-year customers into long-term partners. What you'll be doing Winning renewals and growing accounts Lead renewal activity, including campaigns to groups moving on from our other funded programmes, and meet agreed targets Spot Trusts ready to do more with us, such as moving towards trust-wide National Nurturing Schools Programme (NNSP) training Host open, helpful demo calls for MATs, local authorities and groups of schools Follow up non-payments and lapsed subscriptions sensitively, working with Finance and Products & Services Helping Trusts get started and stay Guide new customers through onboarding, including setting up subscriptions and group accounts Be the main contact for MAT and group customers, resolving user issues quickly Build relationships with Trust senior leaders, sharing engagement data and delivering sessions that improve how the tool is used Own delivery of our service level agreements Knowing the portfolio and acting early Keep a current picture of usage, engagement, adoption and progress against targets Manage risk, stepping in early when an account is disengaged Help customers make sense of their data, recommending training or consultancy as a next step Improving the Boxall Profile® Online for groups Lead continuous improvement of the offer for MAT, group and flexible accounts with the Products & Services team Gather customer feedback and pass it to the Product Manager What you'll bring Account management, customer success or relationship-based sales experience Experience of working towards renewal, retention or income targets Experience of managing a portfolio of small and medium-value subscription contracts Confident use of CRM, subscription or billing systems and reporting tools An understanding of school and MAT structures, or the ability to get up to speed quickly Strong problem-solving, attention to detail and the organisation to manage a renewal pipeline Confidence presenting data clearly to non-technical audiences Clear written and verbal communication, and confidence building relationships with senior leaders Experience in education, EdTech or the not-for-profit sector, Salesforce or the Boxall Profile® would be a bonus What's on offer 25 days annual leave, rising to 30 with service, plus your birthday and the Christmas closure on top £500 personal learning budget and LinkedIn Learning Fully remote working with flexibility around your life Direct access to our senior team, including the CEO, in a flat structure A supportive team culture and work that helps more children get the support they need Additional information You will need the right to work in the UK, safeguarding and data protection awareness, and a commitment to ongoing development. An up-to-date DBS (on the update service) is desirable. To apply, send your CV and answers to four questions (around 250-300 words each): a time you met a renewal or retention target or turned around an at-risk account; a time you changed how you managed customers; a time you worked with other teams to solve a customer problem; and why nurtureuk. We want to hear your own voice and ideas, so please write your answers yourself. Closing date: midday, 2nd November. Interviews are remote, take place week commencing 16th November and include a 15 minute task and 40-45 minutes of structured questions. Let us know if you need any adjustments at any stage. nurtureuk is an equal opportunities employer. We particularly welcome applications from trans, non-binary and gender-fluid people, and from Black, Asian and other minority ethnic candidates, who are under-represented in our team. You may have experience of the following: Senior Account Manager, Customer Success Manager, Senior Customer Success Manager, Renewals Manager, Client Relationship Manager, Key Account Manager, Customer Success Officer, Account Manager, Customer Retention Manager, Customer Engagement Manager JBRP1_UKTJ

As an established Summit Salesforce Partner based in Leeds, with a strong presence across the UK, partnering with world-class technology providers, we can provide great opportunities for people to develop and grow their career. The successful candidate will be responsible for leading the high-quality delivery of Marketing Cloud solutions for our customers. You will guide cross-functional teams to deliver successful project outcomes through effective planning, risk management, and a commitment to delivery excellence. This role is the critical link between our customers and our delivery teams, ensuring work is delivered to a high standard, within specification, on time and within budget, while helping create long-term services and ongoing value for our Salesforce customers. As part of our Summit level Salesforce team, you will deliver best in class Salesforce solutions by leading on the design and delivery of Marketing Cloud implementations, integrations and optimisation projects across a range of customers and sectors. • Lead the high-quality delivery of Marketing Cloud solutions., • Guide cross-functional teams to deliver successful project outcomes., • Ensure work is delivered to a high standard, within specification, on time and within budget., • Create long-term services and ongoing value for Salesforce customers., • Design and deliver Marketing Cloud implementations, integrations, and optimisation projects., • At least 4 years’ experience performing in a Senior Salesforce Consultant or Senior Marketing Cloud Consultant role., • Strong Marketing Cloud experience, supported by appropriate Salesforce certifications., • Hands‑on experience with Salesforce Marketing Cloud products such as Journey Builder, Email Studio, Personalisation (Interaction Studio), Intelligence and Data Cloud., • The ability to ensure that Marketing Cloud solutions are architecturally sound, well designed, a good technical fit and of the required quality., • Experience with Marketing Cloud integrations, data models, segmentation, personalisation and customer journey orchestration., • Effective people and mentoring skills with the confidence to lead a team of skilled developers/consultants., • Excellent verbal and written communication skills, with the ability to engage technical and non‑technical stakeholders., • Experience and capacity to understand and contribute to the technical solution, including integration patterns, APIs and data flows., • An evidenced track record of delivering large‑scale Salesforce Marketing Cloud projects and services., • Excellent organisational skills with meticulous attention to detail., • Strong analytical skills with a passion for complex problem solving., • A resourceful and professional curiosity, with a drive to find appropriate solutions., • Experience and knowledge of AWS as well as Jira and Confluence tools would be advantageous., • Experience and knowledge of AWS as well as Jira and Confluence tools would be advantageous. In return we will guarantee a welcoming, inclusive, and supportive culture working on exciting and progressive projects alongside one of the best packages in the industry including market leading salary, healthcare, pension, flexible working options and a personalized development plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. We are committed to diversity and inclusivity. • Excellent market leading salary., • A benefit package including life assurance, pension and healthcare., • A generous holiday allowance, including a day off on your birthday., • A flexible working policy., • An inclusive, supportive and welcoming culture., • Challenging projects at the forefront of developing technologies., • A personalised development plan, including supported professional certifications. #J-18808-Ljbffr

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by FDR Law. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Fully Remote | Flexible Hours | Fee-Split Model Are you an experienced Residential Conveyancer looking for more than just another conveyancing role? Do you find that your clients and referrers are choosing you, not necessarily the firm you work for? If that sounds familiar, it might be time to consider a consultancy model – and start earning up to 75% of the fees you generate. Many lawyers have already made the move to consultancy, and it’s transforming the way they work, and the money they earn. At FDR, we specialise in helping conveyancers make that transition with confidence. Choosing the right firm can feel daunting – even isolating – but that’s where we come in. We're a small, forward-thinking boutique firm that offers more than just a platform. Here, you’re not just another number. Your voice matters, your work is appreciated, and your growth is genuinely supported. We’re a close-knit, modern legal practice giving experienced conveyancers the chance to take full control of their careers – with the very best technology to back you up. You’ll have direct access to senior leadership, streamlined systems, and the freedom to work how and when it suits you. • Personal Support, Not Just a Platform: We don’t leave you to figure things out alone. You’ll get real support to grow your business – with marketing help, mentoring, and a community of like-minded consultants who share insights and success., • Work on Your Terms: Remote working, flexible hours, and total autonomy over your caseload. It’s your practice, built your way – under a clear, fair fee‑split model., • Big Tech, Small Firm Feel: We’ve invested in Salesforce – a game‑changer in legal tech and rarely used by firms of any size. Thanks to the backing of our parent company, the AIIC Group, we have access to cutting‑edge systems that mean fewer manual tasks, significant time savings, and a smoother experience for you and your clients., • You’re Heard and Valued: In our compact team, you’ll have a direct line to leadership (including the CEO) and the ability to help shape how the firm evolves. We listen, and we act on what matters to you., • Full Support, Without the Red Tape: Benefit from the financial security, compliance guidance, and admin support that comes from being part of the AIIC Group – without sacrificing your independence or flexibility., • A qualified solicitor, licensed conveyancer, or legal executive with experience in residential property, • Confident in managing your own caseload from instruction to completion, • Tech‑savvy and excited by smarter, more efficient ways of working, • Self‑motivated and ready to grow your own client base with full backing, • Looking for true flexibility, with the support of a professional and collaborative team Ready to build a career on your terms – with the tools, support, and autonomy to thrive? We’d love to hear from you. Contact us today for a confidential chat with one of our Recruitment Executives. P.S. If you have less than 4 years of experience, don’t worry! You may still be eligible to join us as a fee‑earning consultant. Reach out for more details. • Mid‑Senior level, • Full-time, • Legal, • Legal Services Kidderminster, England, United Kingdom £60,000.00‑£100,000.00 #J-18808-Ljbffr

Summit is seeking an experienced Senior Salesforce/Marketing Cloud Consultant to lead high‑quality Marketing Cloud delivery across multiple customers. You will guide cross‑functional teams, ensure projects meet specifications, timelines, and budgets, and drive ongoing value through optimised configurations and integrations. You will own solution design, mentor a team of consultants, and collaborate with stakeholders to deliver best‑in‑class Salesforce Marketing Cloud projects. #J-18808-Ljbffr

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