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Customer Focus. Team Leadership. Service Excellence. Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency. The Role at a Glance: Customer ServiceDesk Team Lead Dartford, Onsite Competitive Salary Plus Extensive Benefits Package Reporting to: Delivery Support Manager Company: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Your Background: Helpdesk, service desk or customer service leadership experience within an engineering or service-led environment Skills: Team leadership, escalation handling, performance monitoring, reporting, CRM systems, strong communication and organisation About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to take a leading role within a collaborative service environment, shaping Helpdesk performance and driving continuous improvement. Ready for your next challenge? As Customer ServiceDesk Team Lead, you will take day-to-day ownership of the Helpdesk function, ensuring effective coordination of workload, consistent service delivery and strong team performance. You will act as the primary escalation point for complex or sensitive customer issues, managing complaints professionally and ensuring timely, accurate resolution. Working closely with engineers, planners and operations teams, you will drive effective communication and problem-solving across the business. You will oversee all Helpdesk activity including incoming calls, emails and customer portal interactions, ensuring all communications are logged accurately within CRM systems and handled in line with service expectations. A key part of your role will involve monitoring Helpdesk performance metrics such as response times, resolution rates and customer satisfaction, using this data to coach team members and improve overall service quality. You will take ownership of customer complaints management, ensuring issues are tracked, analysed and resolved effectively. Identifying trends and root causes, you will support service improvement initiatives and provide clear reporting to senior management. You will also produce centralised management information covering call volumes, complaint trends and operational performance, ensuring data integrity across systems to support decision-making and planning. Supporting onboarding and development of team members, you will help embed consistent processes, promote best practice and foster a collaborative, customer-first culture. The role holder shall carry out their duties in accordance with company policies and procedures, ensuring compliance, accuracy and operational excellence at all times. About You: • You bring experience from a helpdesk, service desk or customer service environment, with exposure to high-volume workloads and escalation handling, • Previous experience in a supervisory or team lead capacity would be advantageous, • You are confident handling complex customer interactions, complaints and service issues in a calm and professional manner, • Strong communication skills enable you to work effectively with customers, engineers and internal stakeholders, • Highly organised and proactive, you can prioritise multiple tasks and maintain performance under pressure, • Comfortable using CRM systems and Microsoft Office, with the ability to produce and interpret reports, • A collaborative team player, you are committed to driving service quality and continuous improvement Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (role dependent, non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central leadership role within a respected PE-backed engineering business, • Direct impact on customer service performance and operational delivery, • Opportunity to lead, coach and develop a Helpdesk team, • Collaborative and supportive working environment, • Culture focused on safety, quality and customer care If you are a customer-focused service professional ready to step into a leadership role and make a real impact, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

An exciting opportunity has arisen to join one of the UK's most loved food brands as Global Social Media Manager on a 12-month maternity cover Fixed Term Contract. This well-established, market-leading FMCG business is looking for a talented and proactive social media professional to lead its global social strategy from its UK headquarters just minutes from the M25/A13 Global Social Media Manager - Maternity Cover (12 Months) | Hybrid - 3 Days/Week in the office, 2 days Working from home. | Competitive Salary Reporting to the Digital Lead, the Social Media Manager will take ownership of social media strategy across UK and global markets - including key territories such as Australia, New Zealand and Germany - working alongside a Social Media Executive and agency partners to drive brand awareness, engagement and conversions worldwide. Key responsibilities will include: • Developing and implementing comprehensive global social media strategies, • Leading and aligning the Senior Social Media Executive with global marketing goals, • Overseeing content strategy, creation and curation across all platforms, maintaining brand voice and consistency, • Building and managing the content calendar, ensuring alignment with wider campaign objectives, • Supporting brand and campaign managers and managing global agency relationships, • Monitoring performance analytics and deliver...

Title: Growth Marketing Manager Industry: Financial Services and Back Office Solutions to Staffing Companies Location: Fully Remote (Ideally based in London or Home Counties) Salary: £50K - £62K Basic plus Commissions allowing total earnings of £75K-80K. My client, a global financial services and back office solutions provider is looking for a commercially driven Growth Marketing Lead to build and scale a high performance lead generation function from the ground up. This is not a traditional brand marketing position. This is a hands-on growth role for someone who wants direct ownership of pipeline creation, campaign execution, and measurable commercial impact. You will work directly with senior leadership and take responsibility for building a scalable demand generation engine across outbound, content, social, automation, and events. The right person will be comfortable operating at both strategic and execution level, with the ability to move quickly, test ideas aggressively, and make decisions based on performance data. The environment suits someone who thrives in high accountability settings where outcomes matter more than hierarchy or process. What you’ll be responsible for: • Building and launching multi-channel lead generation campaigns • Creating highly targeted audience and prospect segments • Owning nurture flows, automation, lead scoring, and reporting inside HubSpot ...

Technical Authority. Engineering Excellence. Safety & Compliance Leadership. Are you a senior lift engineering professional with deep expertise across design, compliance and technical governance? Do you want to play a central role within a growing, Private Equity-backed engineering services business where your technical knowledge, leadership and judgement will directly shape engineering standards and operational quality? Liftec Express - one of the UK’s leading independent lift engineering specialists - is entering an exciting new phase of growth and transformation. We are now seeking an Engineering Design & Compliance Manager to lead technical governance, design assurance and compliance activity across major works, repairs and maintenance operations nationwide. The Role at a Glance: Engineering Design & Compliance Manager Dartford + Frequent Site Travel Competitive Salary + Excellent Benefits Package inc Car Allowance Reporting to: Major Works Director Company: Pioneer of the British lift industry. Formerly part of global brand Otis. Private Equity-backed by R Capital since 2025. Independent specialist in lift installation, maintenance, repair and modernisation Pedigree: Clients include national retail chains, major hospitals, facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Lift Engineering | Technical Governance | Building Services | Compliance | Major Works | Modernisatio...

An exciting Brand Manager role leading full marketing mix activity across a high-growth FMCG portfolio, with ownership of innovation and brand strategy. You'll work in a fast-paced, entrepreneurial environment with strong autonomy, shaping campaigns and driving growth in a competitive market. Client Details A well-established international food manufacturer with a strong presence across multiple product categories. Known for its premium quality and innovation, it operates as both a branded and private label supplier within a competitive FMCG market. Description Job Description: Own and deliver brand strategy across a growing FMCG portfolio Lead innovation projects from concept through to market launch Develop and execute impactful, insight-led marketing campaigns Collaborate cross-functionally with sales, NPD, and stakeholders Build strong agency relationships and manage external partners Support customer presentations and bring brand plans to life Analyse market, consumer and performance data to inform decisions Manage marketing budgets and track campaign effectiveness Contribute to annual planning and long-term brand visionProfile A successful Senior Brand Manager should have: Experience in Brand Management within FMCG Strong delivery of campaigns and NPD projects Insight-driven with a passion for consumer trends Commercially astute and results-focused Confident communicator with strong influencing skills H...

Are you ready to lead game changing food innovation and shape the future of a globally loved brand? This exciting Innovation Manager opportunity is for you. Why This Role Join a market leading premium food business with a strong reputation Take on a role where you can genuinely shape future innovation Work in a fast paced and supportive environment Hybrid working with three days in the office and great access to London About the Role Senior Innovation Manager We are looking for a dynamic Senior Innovation Manager to drive growth through exciting product development within a well established premium food business. This is a fantastic opportunity for an experienced Senior Innovation Manager to take ownership of innovation strategy and bring new ideas to life across both existing and new categories. Working closely with senior leadership, the Senior Innovation Manager will lead the full journey from idea through to launch, ensuring everything aligns with brand vision and commercial goals. What You Will Be Doing Leading innovation strategy from concept through to launch Managing the full new product development and stage gate process Bringing teams together to deliver impactful innovation projects Overseeing budgets, including cost management and project spend Partnering with senior stakeholders to ensure innovation supports business goals Developing strong concepts, positioning and ...

Technical Authority. Engineering Excellence. Safety & Compliance Leadership. Are you a senior lift engineering professional with deep expertise across design, compliance and technical governance? Do you want to play a central role within a growing, Private Equity-backed engineering services business where your technical knowledge, leadership and judgement will directly shape engineering standards and operational quality? Liftec Express - one of the UKs leading independent lift engineering specialists - is entering an exciting new phase of growth and transformation. We are now seeking an Engineering Design & Compliance Manager to lead technical governance, design assurance and compliance activity across major works, repairs and maintenance operations nationwide. The Role at a Glance: Engineering Design & Compliance Manager Dartford + Frequent Site Travel Competitive Salary + Excellent Benefits Package inc Car Allowance Reporting to: Major Works Director Company: Pioneer of the British lift industry. Formerly part of global brand Otis. Private Equity-backed by R Capital since 2025. Independent specialist in lift installation, maintenance, repair and modernisation Pedigree: Clients include national retail chains, major hospitals, facilities managem...

Nursery Manager - Bexley Are you an experienced Nursery Manager ready to take on a fresh challenge and lead a setting from the ground up? An exceptional opportunity has arisen within a high-performing Trust as they launch two brand-new nurseries in Bexley this September. Backed by a significant nationwide £45 million investment into early years provision, this expansion is focused on reducing childcare costs, supporting working families, and improving access to high-quality early education. These new nurseries will be based within established Primary Schools, offering a unique chance to embed strong foundations for children at the very start of their education journey. Nursery Manager Responsibilities As Nursery Manager, you will lead this newsetting - from shaping the provision and leading a team, to ensuring high standards of teaching, learning, and safeguarding. You will be supported by an experienced senior leadership team and benefit from strong CPD, with clear routes for progression across the Trust. The successful candidate will bring prior leadership experience within an Early Years setting, a strong understanding of the EYFS framework, and the drive to establish a high-quality, sustainable provision from day one. Nursery Manager The successful candidate will: • Level 3 (minimum) Early Years qualification (Level ...

Are you ready to lead game changing food innovation and shape the future of a globally loved brand? This exciting Senior Innovation Manager opportunity is for you. Group personal pension with 4 percent company contribution. Take on a role where you can genuinely shape future innovation.

Are you ready to lead game changing food innovation and shape the future of a globally loved brand? This exciting Senior Innovation Manager opportunity is for you. Take on a role where you can genuinely shape future innovation. Lead innovation strategy from concept through to launch.

Senior Sous Chef Basic £37,750 - £39,750 PLUS TRONC approx £7,000 - £8,0000 On Target Earnings £45,500 - £ 47,500 * (Including TRONC) 48 Hour Contract At Heartwood Collection, were on the lookout for passionate and vibrant individuals to join our kitchen team as a Senior Sous Chef Were an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities. What we offer: Bespoke training and development through our Stepping Stones programme Access to the Employee Assistance Program with Hospitality Action Instant pay access through EarlyPay Enhanced Maternity & Paternity leave Up to £1,500 Referral Bonus 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends A birthday gift and Long Service Recognition Discounts on hundreds of retailers and experiences via Reward Gateway Cycle to Work Scheme About You: Have passion and a proven track record in running service from the line, fresh food cuisine and delivering training and support to chefs Able to work on and run any sections in the kitchen team, demonstrate leadership skills and assist the head chef 3-4 years experience in a Senior Sous Chef role or similar, with exposure to branded operations and financial aspects of running a kitchen Heartwood Collection is a multi-award-winning hospitality group: Sunday Times Best Places to Work winner 2024 Double winner at the Publican Awards 2024 Best Pub Brand/ Concept at the Publican Awards 2025 At Heartwood Collection, were excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, theres never been a better time to join us. Were committed to growing our team with progression opportunities across our estate. Join us and be part of a community thats warm, genuine, and full of life. *TRONC, calculated from the expected 6 months average. Call: +447976 787953 Email: Cameron Johnson Recruitment and Training Manager at Heartwood Collection TPBN1_UKCT

About The Sofa Delivery Company At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy.Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology. Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.Whether youre in the warehouse, out on the road, or in a customers home, at The Sofa Delivery Company, youll deliver moments that matter. Heres what we offer: The Highlights: Great Pay: A competitive salary of £34,227 per annum (£16.75per hour) plus an annual bonus of up to £2000 (paid quarterly) for delivering an amazing service. Fantastic sign on bonus of £1000 which is then paid in two instalments of £500 after 3 months, £500 after 6 months! The Ultimate 4-on, 4-off Balance: Work 7am 7pm and then enjoy 4 days to relax, recharge and enjoy life outside of work, including annual leave, thats the equivalent of working less than 6 months of the year! Its predictable, guaranteed (39.35 hrs/week), and permanent. Stress-Free Routing: No guesswork. Our 'Apollo' route planner creates efficient journeys to take the stress out of route planning Enjoy driving vehicles that are well maintained Theres more Generous Discounts: 30% off DFS and Sofology products for you, plus 15% for friends and family. Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services. Career Growth: Tools, training, and support to help you grow with us. Enhanced Leave: Maternity, paternity, adoption leave, and more. Youll work as part of a skilled 2-person delivery team, completing 1015 deliveries a day and installing furniture in customers homes.This is a hands-on, physically demanding role involving regular lifting of heavy items and navigating stairs and tight spaces. If you take pride in doing a job properly, youll thrive here. What you'll be doing Complete all deliveries into customers homes in a safe and professional manner. Communicate effectively with the customer prior to delivery to ensure that they know youre on your way to their address. Ensure furniture is delivered to the room requested by the customer and that we do not leave them with any rubbish to dispose of. Represent The Sofa Delivery Company values and those of our brand partners in everything that you do. Work with your team and senior managers to provide feedback and continually improve the standards of service we offer. Carry out daily inspections of allocated vehicles and equipment, informing the line manager of any defects/missing items immediately. Comply with all driving laws as defined by the government and all company policies and procedures. The role is for you if... You hold a 7.5T Licence/Grandfather rights/ROI equivalent, up to date Digi Tacho, CPC Card and valid manual driving licence Youve held a valid drivers licence for 12 months with less than 6 points Youre ready to work as part of a supportive two-person team. Youre great with people and enjoy helping customers. Youre comfortable installing and lifting heavy furniture in different home settings. Youve got strong time management skills and thrive on variety. You take pride in your work and value safety of yourself and those around you. We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks.We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you. TPBN1_UKTJ

Nursery Manager - Bexley Are you an experienced Nursery Manager ready to take on a fresh challenge and lead a setting from the ground up? An exceptional opportunity has arisen within a high-performing Trust as they launch two brand-new nurseries in Bexley this September. Backed by a significant nationwide £45 million investment into early years provision, this expansion is focused on reducing childcare costs, supporting working families, and improving access to high-quality early education. These new nurseries will be based within established Primary Schools, offering a unique chance to embed strong foundations for children at the very start of their education journey. Nursery Manager Responsibilities As Nursery Manager, you will lead this newsetting - from shaping the provision and leading a team, to ensuring high standards of teaching, learning, and safeguarding. You will be supported by an experienced senior leadership team and benefit from strong CPD, with clear routes for progression across the Trust. The successful candidate will bring prior leadership experience within an Early Years setting, a strong understanding of the EYFS framework, and the drive to establish a high-quality, sustainable provision from day one. Nursery Manager The successful candidate will: Level 3 (minimum) Early Years qualification (Level 5/6 desirable) Sound knowledge of the EYFS framework and safeguarding requirements Previous leadership or management experience within a nursery or early years setting Nursery Manager - Key Details Bexley-based (within a Primary School setting) Bexley Pay Scale 89 Permanent position - September 2026 start Interviews taking place in June Ribbons & Reeves are Londons leading Education Recruiters. We specialise in securing long-term and permanent roles for educators across the capital. For similar opportunities, search Ribbons & Reeves. Nursery Manager Bexley - INDHOT TPBN1_UKTJ

An exciting opportunity has arisen to join one of the UK's most loved food brands as Global Social Media Manager on a 12-month maternity cover Fixed Term Contract. This well-established, market-leading FMCG business is looking for a talented and proactive social media professional to lead its global social strategy from its UK headquarters just minutes from the M25/A13 corridor. Global Social Media Manager - Maternity Cover (12 Months) | Hybrid - 3 Days/Week in the office, 2 days Working from home. | Competitive Salary Reporting to the Digital Lead, the Social Media Manager will take ownership of social media strategy across UK and global markets - including key territories such as Australia, New Zealand and Germany - working alongside a Social Media Executive and agency partners to drive brand awareness, engagement and conversions worldwide. Key responsibilities will include: Developing and implementing comprehensive global social media strategies Leading and aligning the Senior Social Media Executive with global marketing goals Overseeing content strategy, creation and curation across all platforms, maintaining brand voice and consistency Building and managing the content calendar, ensuring alignment with wider campaign objectives Supporting brand and campaign managers and managing global agency relationships Monitoring performance analytics and delivering actionable insights and recommendations Collaborating cross-functionally with marketing, PR, product and customer service teams Building influencer and brand advocate partnerships to enhance visibility Developing crisis management plans to protect brand integrity Staying ahead of emerging trends, tools and best practices What are we looking for: Proven experience in social media marketing, ideally within FMCG or premium food/lifestyle sectors A strategic mindset with an understanding of how social media sits within the wider business context Strong knowledge of social media platforms and best practices Management experience, with the confidence to lead and inspire a team Excellent written and verbal communication skills Proficiency in social media management and analytics tools Creative, organised and highly detail-oriented A passion for premium food and lifestyle is a distinct advantage The Package: In addition to a competitive salary, the business offers an impressive benefits package including 25 days' annual leave, company pension (4% employer contribution), life cover (3x salary), Medicash health plan, free lunches daily, staff samples and a heavily subsidised sports and social programme. Could you be our client's next Global Social Media Manager? Apply with your CV today clearly demonstrating your experience and location. Please note, due to the location of this role you must be a car driver. Please ensure you have the right to work in the UK when applying, and reside within an hour's commute by car to the office, as this role does require you to be in the office 3 days per week

AT A GLANCE Location: Production Kitchen + Residency, London Shifts: Early mornings, weekends, and events - flexible schedule required Type: Full-Time Start: Immediate Reports to: General Manager / Founder ABOUT ROLL BOYS We make cinnamon rolls. Really good ones. Everything is made fresh. The dough, frostings, toppings & fillings are all made at our production kitchen. The product is then rolled, proved, frosted and finished at our residency site ready to serve our customers Were growing fast and were building a kitchen team were proud of. Thats where you come in. WHO YOU ARE You are a baker and a leader. Those two things, together, are non-negotiable. You understand dough, how it behaves, what throws it off, and how to get consistency at volume. Youve worked in professional kitchens under real pressure and you didnt buckle. You lead by example, not by instruction. When the shift gets hard, you get calmer. You also care about the people around you. You train properly, you delegate clearly, and you build a kitchen culture that makes people want to do their best work. Youre not here to maintain. Youre here to build. WHAT YOULL OWN Production & Quality You lead daily production across dough, frostings, fillings, and everything in between. Every unit that leaves this kitchen meets the Roll Boys standard - taste, appearance, consistency. You have the authority to pull product that isnt right, and the responsibility to use it. Nothing goes out the door that you wouldnt stand behind. The Team You are the standard the baking team works to. You train new bakers properly, brief the team every shift, and coach them when theyre off. You build a kitchen thats calm, focused, and proud of what it produces. That culture starts with you. Systems & Scale Were growing and we need to build the systems that let us do that without losing quality. SOPs, production schedules, prep day planning, freshness protocols - you help design them, document them, and hold the team to them. You work closely with the founder and senior team to improve flow, develop recipes, and plan for whats next. Operations & Compliance Stock management, ordering, waste control, kitchen opening and closing procedures - you own the infrastructure that keeps production running. HACCP, allergen procedures, EHO readiness and all food safety documentation are yours. The kitchen is always audit-ready because you run it that way, not because an inspection is coming. Events & Multi-Site You support production for events, collaborations, and high-volume days. You manage the courier process between the Production Kitchen and Residency site. When both sites need to be fed, youre the one making sure it happens. WHO WERE LOOKING FOR Proven experience in a professional bakery or high-volume kitchen Deep understanding of dough - handling, fermentation, proofing, baking at scale A natural leader who coaches first and doesnt need to raise their voice Someone who builds systems, not workarounds Obsessive about consistency, cleanliness, and doing things the right way Calm when two things go wrong at the same time - because they will Genuinely excited by the product, the brand, and what were building Flexible schedule - early mornings, weekends, and events are part of the role WHAT WE OFFER Competitive salary - commensurate with experience A direct line to the founder and real influence over how the kitchen grows The chance to build something from the inside and leave your mark on it A product worth being proud of and a team that takes it seriously Roll Boys Production Kitchen + Residency, London TPBN1_UKCT

Product Delivery Manager Role Overview The Product Delivery Manager is responsible for overseeing and delivering the complete onboard guest experience across assigned cruise ships. Working in line with company standards and guest expectations, the role ensures the successful preparation, execution, and continuous improvement of the onboard product and service offering. In partnership with the Head of Guest Experience, Head of Hotel Operations, Procurement, and the Chief Experience Officer (CXO), the Product Delivery Manager ensures operational excellence, brand consistency, achievement of KPIs and revenue targets, and the delivery of an exceptional cruise experience for every guest. Key Responsibilities Guest Experience & Product Delivery Take full ownership of the end-to-end onboard guest experience, ensuring delivery aligns with corporate standards and brand expectation Work closely with internal stakeholders to maintain onboard service standards, ensure compliance with operational procedures, and identify priorities for ship improvements. Collaborate with the Head of Guest Experience, Group Head of Hotel Operations, Procurement, and the CXO to develop and implement the Guest Experience brand strategy in a way that is operationally deliverable onboard. Monitor onboard product delivery performance and ensure consistent compliance with agreed standards. Review guest feedback, surveys, analytics, and comment forms to identify improvement opportunities and implement corrective action plans. Support the development and implementation of new product and service enhancements across the fleet. Operational Performance Act as the primary point of contact for Hotel Directors and Guest Services Managers on all product and service-related matters. Monitor ship performance across guest satisfaction, onboard revenue, operational KPIs, and compliance measures. Produce monthly operational performance reports for the CXO and senior leadership team. Analyse onboard product delivery and revenue performance to ensure optimal execution across assigned vessels. Review operational dashboards and work collaboratively with onboard and shoreside teams to drive continuous improvement and operational excellence. Review daily operational logs to ensure smooth cruise operations and provide recommendations to onboard management teams. Audits, Projects & Ship Support Conduct regular ship visits to audit standards, support onboard teams, and ensure consistent product delivery. Coordinate Mystery Shopper audits and manage all follow-up actions and improvement initiatives. Support the planning and operational delivery of charter cruises in collaboration with the CXO. Develop project plans and recommendations for hotel refurbishment and enhancement projects. Manage weekly hotel snagging lists and work closely with Technical Officers to ensure all hotel equipment and facilities are maintained to required standards. Key Skills & Experience Minimum of 3 years’ management experience within a full-service hotel, resort, or cruise ship environment in a senior operational role. Previous cruise ship experience is preferred but not essential. Strong organisational, leadership, and problem-solving abilities. Excellent verbal and written communication skills in English. Proficient in Microsoft Office and onboard PMS systems such as Resco or equivalent. Ability to analyse operational performance and make data-driven decisions. Confident, accountable, proactive, and results-oriented approach. Flexible and willing to travel regularly, including working weekends as required. Committed to promoting a positive “can do, will do, with pleasure” service culture. Key Performance Indicators (KPIs) Onboard Revenue Margin (ONB REV) – performance-related bonus applicable Onboard & Shoreside Operational Cost Performance (OPEX) Onboard & Shoreside Guest Satisfaction / Net Promoter Score (NPS) Product Delivery Compliance & Brand Standards Mystery Shopper Audit Results Operational Improvement & Project Delivery Metrics benefits : 20 days holiday – increasing annually to 25 + bank holidays Access to Sage Benefits offering many retail, gym, cinema discounts as well as a GP and personal counselling and advice, wellbeing Employee of the month reward Company performance annual reward Ex UK Cruise after 6 months to enjoy 1 day for off for your birthday after 1 year Friendly, open office environment as well as hybrid working pattern Please notes: Must be able to travel and drive due to travel requirements. ideally have a revenue and guest experience background

Technical Leadership. Modernisation Expertise. Field Excellence. Are you a highly technical lift professional – possibly a former Engineer – ready to step into a leadership role within a Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of growth and value creation. We are now seeking a Field Manager with strong lift modernisation experience to oversee site operations across multiple projects, working closely with the Project Manager to ensure safe, high-quality and profitable delivery. Full training and support are available for engineers looking to progress into a management role. The Role at a Glance: Field Manager – Lift Installation & Modernisation South East / London / Home Counties - Access to Dartford or Andover Offices £50,000 - £55,000 Plus Extensive Benefits Package in Car Allowance Core hours: Onsite 08:00-17:00, with one hour for lunch Note: We will buy you out of any training funded by your current employer. Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Lift Engineer with modernisation or installation experience Qualifications: NVQ Level 3 in Lift Engineering (essential) Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and, with greater agility as a standalone company, is gearing for accelerated growth. The business delivers installation, maintenance, repair and modernisation solutions across commercial, residential and public-sector environments – including prestigious and high-profile sites. As a Private Equity-backed organisation, Liftec is focused on operational excellence, safety, quality and sustainable growth. This is an opportunity to join a technically strong, supportive environment where engineering expertise is highly valued. Ready to take the next step in your career? Reporting to and working alongside a Project Manager, you will take responsibility for the effective day-to-day management of site operations on lift installation or modernisation projects. You will define project objectives and manage multiple installation or modernisation sites, supervising the installation of equipment, monitoring site progress and coordinating with stakeholders both on- and offsite. Ensuring projects run on time and within budget will be central to your role, alongside monitoring engineers and subcontractors to maintain delivery standards. You will communicate and coordinate with owners, architects, consultants, contractors, suppliers and subcontractors, acting as the key technical point of contact on site. Working closely with the wider project team, you will mitigate safety, ethics and quality risks, ensuring compliance with Liftec Express policies as well as government and legal requirements. You will support customer satisfaction, provide technical engineering guidance and contribute to improved project profitability. You will also train and monitor subcontractors (where applicable), ensuring high standards of safety, quality and operational delivery across all projects. About You: • An experienced lift professional with a strong background in installation and/or modernisation, you bring deep technical knowledge of lift systems and site-based operations. • An NVQ Level 3 in Lift Installation (or equivalent) is essential. NVQ4 in Lift Commissioning, SMSTS or SSSTS certification and an appropriate CSCS card would be advantageous. • You have excellent communication and leadership skills, with the ability to coordinate multiple stakeholders in a dynamic, customer-focused environment. Organised and self-reliant, you are comfortable managing site activities, monitoring progress and maintaining accurate documentation. • Strong computer skills and commercial awareness underpin your ability to support project performance and profitability. • Whether you are already operating in a field management capacity or are a senior engineer ready to step up, you will be supported with structured training and development. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday – 25 days per year plus bank holidays – holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme - Discretionary • Car Allowance • Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only. • Night call: One week in four; standby £50 per weekday night, £125 per weekend night. • Engineer Incentive Scheme - Discretionary • Radius Pay – detailed in Variable Pay Policy • Employee Referral Scheme Why Join Liftec Express? • Technical leadership role within a respected PE-backed engineering business • Strong pipeline of installation and modernisation projects • Clear progression pathway from Engineer to Field Management • Supportive, safety-first culture • Opportunity to influence quality, performance and customer satisfaction If you are a technically strong Lift Engineer or Field Supervisor looking to progress into a Field Manager role within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. TPBN1_UKTJ

Do you have previous cruise ship experience, and looking for your next career move , then read more. Firmin Recruit are delighted to be working with our established Cruise Line client who are recruiting for an experienced Onboard Hospitality & Revenue Manager to join their friendly and established team. Hours: 9 am – 5.30 pm Monday – Friday Benefits : Some Hybrid working – based at Purfleet 2 days per week, 20 days + Bank Holiday rising to 25 days. Access to Sage Benefits including retail, gym, cinema discounts as well as GP and personal counselling and advice. Ex UK Cruise after 6 months to enjoy . The Role: The Onboard Hospitality & Revenue Manager is responsible for delivering the full guest experience onboard the assigned cruise ship/s. The role leads the preparation, execution, and delivery of the onboard product, ensuring consistent exceptional cruise experience. You are also responsible alongside the Head of Hotel Operations, and Head of Guests to maintain all service and operational standards, achieving KPI's CSQs and revenue targets. Key Responsibilities: Work closely with colleagues to maintain onboard standards, ensure adherence to agreed procedures, and identify priorities for ship improvements Work with the Head of Guest Experience, Group Head of Hotel Operations & Procurement to develop and implement the Guest experience brand strategy, ensuring it is deliverable onboard Take full ownership of the end-to-end guest experience, Work with other Onboard Hospitality Revenue Managers to support product and service improvements Serve as the primary point of contact for Hotel Directors and compliance Conduct regular ship visits to audit standards, support onboard teams Review the daily log to ensure smooth cruise operations and provide recommendations to the Guest Experience Manager Other duties as request to ensure this role is handled successfully Suitable Candidate: Minimum 3 years of management experience at a full-service hotel, resort, or cruise ship in a senior position Cruise Ship experience preferred but not essential Strong organisational skills and excellent verbal and written communication skills in English Available to travel and work a flexible schedule with 5 days work over 7 including weekend work Proficient in Microsoft Office/Resco or similar onboard PMS systems Ability to critically assess performance Ability to identify, manage, and solve problems Consistent, accountable, confident, and committed Strong communication skills Passport, and a valid driving license and access to your own vehicle as you will need to travel to 7 UK ports If you have the necessary experience and would like more information about this role, please send your CV. Firimin Recruit is an agency working on behalf of our client

LCV Technicians, Are you looking for an opportunity to be part of a dealer group that can offer a GREAT SALARY and flexible shifts! Ongoing training and fantastic company benefits? Then Look No Further . The Recruitment Solution are currently recruiting for an experienced Light Commercial Vehicle Technician (LCV) to join our clients' busy state of the art workshop based in the Dartford area. This is a fantastic opportunity for a qualified Vehicle Technician to work for a top performing dealership, who offer fantastic company benefits, career development, second to none training and industry leading salary. Why Apply for this LCV Technician role? • Fantastic career opportunities, and an excellent salary! • State of the art resources and training • Excellent performance bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a prestige brand, who provide you with excellent support • Market leading OTE Light Commercial Vehicle Technician (LCV) Requirements • Main Stream Dealership experience is NOT ESSENTIAL, but preferred. • Stable work history • Recognised Vehicle Maintenance Qualification - Minimum Level 3 • Full UK Licence • Must possess own tools To find out more about this LCV Technician role or to apply for this vacancy you can email (url removed) quoting Motor Vehicle Technician or call the office on (phone number removed). Alternatively why not message or WhatsApp Daniel Walton directly today on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more

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