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Job Description Title: Sales Associate John Lewis Cambridge Full-Time Reports To: Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Working across some of the most iconic and up-and-coming womenswear brands, you are a true specialist who thrives on delivering exceptional styling and personal shopping services to our customers.You bring confidence, commercial awareness, and a strong understanding of the luxury retail landscape, w

Are you looking for a flexible part-time role that fits around your schedule? Serve Legal is seeking enthusiastic individuals to join our team as Compliance Auditors.This is a part-time, flexible role, which is ideal to fit around other work or education.Pay is calculated on a per-audit basis, align

A luxury fashion brand is seeking a Sales Assistant (Style Maker) in London to enhance customer experience by personalizing looks and fostering relationships.The ideal candidate should have 1-3 years in luxury retail, be fluent in Arabic and English, and possess excellent interpersonal and presentat

A leading fitness brand is seeking to hire a retail team member in Greater London.You will play a crucial role in creating a welcoming atmosphere for customers, ensuring they feel part of a community.Responsibilities include meeting customers, understanding their preferences, and providing personali

Join Our Team as a Compliance Auditor (Mystery Shopper)! Are you looking for a flexible part‑time role that fits around your schedule? Serve Legal is seeking enthusiastic individuals to join our team as Compliance Auditors.

The ideal candidate possesses a passion for shopper-led strategies and a track record of delivering impactful results.

A leading drinks business in the UK seeks a dynamic marketing professional to lead shopper marketing strategy for Impulse and On Trade.

A leading snacking brand in Surrey is seeking an experienced Interim Head of Category & Shopper Marketing. You will lead a team of 4 Senior Managers and execute strategic shopper initiatives that drive growth.

Design high-quality native mobile experiences for both associates and shoppers. CRM, e-commerce, or shopper-facing retail products.

A luxury fashion house in Greater London seeks a passionate Customer Service Associate to provide exceptional service and build long-term relationships with clients.The ideal candidate has previous luxury fashion experience, strong communication skills, and the ability to demonstrate in-depth produc

A global spirits company in London seeks a Customer Marketing Executive to lead shopper marketing for major UK retailers, including Co-op and Waitrose.

The Shopper Insights Global Lead is responsible for setting the vision, strategy, and execution of shopper insights across markets at Hero group, ensuring the voice of the shopper informs decisions at both global and local levels. Act as shopper Insights lead at your own location (Schwartau), execut

As a core member of the shopper marketing team, managing activation with priority retailers in grocery and drugstores. Your role involves collaborating with sales/brand teams, managing agencies, analyzing performance data (retail, shopper insights), overseeing POS materials, and optimizing campaigns

A luxury fashion brand is looking for Private Client Sales Partners to grow their womenswear DTC channel.Candidates should have an active personal client book and experience in luxury fashion sales.Responsibilities include presenting SRVC to existing clients, managing sales, and submitting orders.Co

A high-growth Q-commerce company in the UK is seeking a Sales Manager to develop and grow their retail partner network across Southern England.This field-based role involves prospecting new stores, managing a sales pipeline, and delivering measurable outcomes through relationship building.Ideal cand

This is a wonderful opportunity for a Personal Shopper or Stylist who would like to offer their existing and new clients a truly 5 star experience with offerings from over 160 brands.

A leading grocery tech company seeks a Regional Growth Manager for Yorkshire to drive partner acquisition and improve performance.This role involves onboarding new retailers, managing partnerships, and executing marketing campaigns to boost revenue.Ideal candidates will possess commercial sales expe

The ideal candidate will have experience in shopper marketing within the FMCG sector and possess strong interpersonal skills. A UK-based beverage company is seeking a Shopper Activation Manager to lead marketing activation across various retail and wholesale accounts. The role involves engaging and

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41bn in the UK.

As a brand, our mission is to unite the conditioning community, and for the first time ever, we are doing this in a permanent retail space.As the most important role in the store team, you’ll play a pivotal part in bringing Gymshark to life, in real life.Our store will behave in a way that’s tot

A leading FMCG company in Greater London seeks a Shopper Insights Sr Manager to drive transformational strategies within the Consumer & Market Insights team. The role demands a minimum of 5 years experience in shopper insights with proven skills in strategic thinking, collaboration, and analytical r

The Shopper Insights Sr Manager role, within the CMI team, is responsible for partnering with the Shopper Marketing and Category Strategy teams to bring expertise on our shoppers and channels into our internal plans, as well as externally to influence our key retail partners. Work closely with the S

The Role: Junior Personal Shopper. As a Junior Personal Shopper, you will be expected to manage and build on your portfolio of clients to drive the sales of luxury goods.

A global biscuits and confectionery firm in Greater London is seeking a Category Strategy Manager to shape and execute strategies for product categories.You will collaborate with various teams to drive market leadership and profitability through analytical insights and strategic partnerships.The ide

Candidates should have over 8 years of experience in shopper or trade marketing within FMCG, excellent stakeholder management skills, and a strong understanding of shopper behavior in European markets. A global nutrition company is looking for a Senior Shopper Manager to develop and implement market

A luxury retail company is seeking a Senior Personal Shopper in Greater London.

Create and roll out frameworks, toolkits, and guidelines to drive best-in-class shopper marketing across markets – both for ongoing shopper activations and for innovation or campaign-specific activations. Senior Shopper Manager, Continental Europe. Collaborate with sales teams to align shopper mar

A dynamic marketing agency in London seeks an enthusiastic Account Support Coordinator to assist the Consumer Brands team.This entry-level role involves managing project details, preparing briefs, and fostering collaboration within the team.Ideal candidates will have 1–2 years in account managemen

They are looking for a Shopper Marketing Manager, which is a brand new role in the business, to join their grocery team and work collaboratively with their brand and commercial team. This is a super exciting opportunity to own the In store and online shopper planning and activation. You have a stron

We utilise relevant insights and identify opportunities to reach more shoppers, engaging with them across the shopper journey and encouraging more of them to choose our products. Manpower are currently seeking an interim Shopper Marketing Executive to work with our global FMCG client Unilever, renow

A boutique creative agency in Greater London is seeking an Account Director for shopper marketing.

The role involves leading shopper marketing initiatives for major retailers, driving integrated campaigns, and collaborating with sales and creative teams.

A leading shopper marketing agency based in London is seeking a Senior Account Manager to manage client relationships and oversee project delivery. This fixed-term contract is designed for an experienced professional in shopper marketing, capable of supporting multiple projects while maintaining hig

A luxury fashion brand is seeking a full-time Client Advisor for its Heathrow Airport location.The role involves providing exceptional service, fostering client relationships, and achieving sales targets.Candidates should have prior experience in sales, a passion for retail, and a strong understandi

A luxury fashion house is seeking an Associate with a passion for luxury and customer service excellence.Responsibilities include greeting and advising clients, building long-term relationships, and achieving sales targets.The ideal candidate has previous experience in luxury fashion, is knowledgeab

The role involves executing learning plans in collaboration with Sales & Marketing, analyzing shopper journeys, and providing critical consumer insights.

A global toy company is seeking a Senior Manager for eCommerce Trade & Shopper Marketing in Greater London.

The role involves integrating shopper insights to drive category transformation and supporting marketing efforts with data. A global biscuits and confectionery company in Greater London seeks a Shopper Insights Sr Manager.

As a brand, our mission is to unite the conditioning community, and for the first time ever, we are doing this in a permanent retail space.As the most important role in the store team, you’ll play a pivotal part in bringing Gymshark to life, in real life.Our store will behave in a way that’s tot

We are partnering with a globally recognised luxury retail destination to identify exceptional Personal Shoppers with a proven ability to build, retain and monetise high‑value client relationships. Proven experience as a Personal Shopper within luxury retail, with clear evidence of client acquisit

Lead the shopper marketing strategy for Impulse and On Trade, shaping and delivering high-impact campaigns that align with channel priorities. Partner with customers and internal teams to align shopper activity with brand plans and trading objectives. Experience in shopper, customer, or trade market

A prominent marketing agency in Greater London is seeking an experienced Senior Account Manager to lead client projects for a major global account.This role focuses on delivering high-quality outcomes in POS and retail activation while managing multiple stakeholders effectively.Ideal candidates have