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  • Service Manager
    Service Manager
    hace 1 mes
    £30000–£35000 anual
    Jornada completa
    Finsbury Park, London

    Role Overview As a Service Manager, you will be responsible for ensuring that all cleaning operations are delivered efficiently, professionally, and in line with contract specifications. You'll supervise site teams, maintain client relationships, manage quality control, and ensure compliance with health and safety standards. Your leadership and coordination skills will drive the day-to-day success of our service delivery. Key Responsibilities Leadership & Supervision • Manage Site Managers, Supervisors, Team Leaders, and Cleaning Operatives across your portfolio, • Provide training, coaching, and performance feedback to direct reports, • Conduct regular team briefings and promote a positive, productive work environment, • Coordinate cleaning schedules and task allocation based on client requirements, • Ensure compliance with contract specifications and company procedures, • Conduct site visits and attend client meetings to ensure smooth operations, • Serve as the main point of contact for assigned clients, • Resolve complaints professionally and ensure customer satisfaction, • Collaborate with clients to adapt service levels and identify improvement opportunities, • Conduct quality audits and implement improvements as needed, • Monitor adherence to cleaning standards and health and safety policies, • Maintain records of site checks, incidents, and staff performance, • Maintain accurate records of staff hours, inventories, and incidents, • Submit reports on area performance, site developments, and service challenges, • Oversee inventory control and ordering for assigned contracts, • Proven experience in a service or operations management role, preferably in commercial cleaning or facilities, • Strong leadership and team management skills, • Excellent communication and client relationship abilities, • Good knowledge of health & safety and cleaning best practices, • Ability to multitask and work effectively in a fast-paced environment, • Proficiency with Microsoft Office and scheduling systems, • Full UK driving licence (preferred) Why Join Us? At Bespoke Cleaning, we value equality, initiative, integrity, and innovation. You’ll enjoy: • A collaborative and supportive team environment., • Opportunities for career development and training., • Recognition for your contributions and leadership., • Company benefits including car and flexitime. Equal Opportunities Statement Bespoke Cleaning is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are excited to find the right candidate to join our dynamic team. If you are passionate about making a difference and eager to grow with us, we encourage you to apply. Take the next step in your career and become a part of our innovative and supportive environment. We look forward to hearing from you!

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  • Event Supervisor
    Event Supervisor
    hace 2 meses
    £15.5 por hora
    Jornada completa
    London

    The Event Supervisor is responsible for overseeing the day-to-day operations of events at the hotel, ensuring that all events are executed smoothly and that guest service standards are met. This role requires strong leadership, excellent communication skills, and the ability to manage events while delivering a seamless guest experience. The Event Supervisor will work closely with the event management team, front of house staff and management and other departments to ensure flawless event execution and customer satisfaction. This is a Front of House F&B position. In the absence of events, the Events Supervisor will be part of the front of house team, reporting to the onsite F&B manager. This position is ideal for someone with a background in F&B or events, with leadership skills, and a passion for delivering outstanding service, who is looking to grow into a management position. Duties Event Operations: · Supervise event setups and breakdowns, ensuring that events are executed according to client specifications and company standards. · Oversee event logistics, including room setups, audiovisual equipment, catering services, and other event-related needs. · Coordinate with the kitchen, AV, and other departments to ensure smooth service delivery. · Monitor and ensure the smooth flow of events, adjusting as necessary to accommodate guest or client needs. Staff Supervision & Leadership: · Lead and supervise the event staff, ensuring they are trained, prepared, and perform according to the highest standards. · Provide guidance and support to team members throughout the duration of each event. · Conduct regular team briefings before and after each event to ensure all staff are aligned on expectations and feedback. · Lead by example in maintaining high service standards and professionalism. Guest Relations: · Provide exceptional guest service, ensuring that event attendees' needs are met in a timely and courteous manner. · Address any guest concerns or complaints promptly, ensuring a positive resolution while maintaining a calm and professional demeanor. · Foster a welcoming atmosphere, anticipating guest needs and delivering exceptional service. Event Planning & Coordination: · Assist the event planning team with event preparation, from pre-event coordination through to on-site execution. · Help ensure that all event details are properly communicated to staff, including timing, guest preferences, and any special requests. · Ensure the correct staffing levels and equipment are allocated for each event. Operational Excellence: · Ensure the event space is always presented to the highest standard before, during, and after each event. · Monitor and adjust event logistics to maximize operational efficiency, ensuring all event requirements are met. · Support the Event Manager in maintaining event timelines and schedules. Health & Safety Compliance: · Ensure that all events are compliant with health, safety, fire, and security regulations. · Adhere to company policies on food safety, hygiene, and safety standards during events. · Ensure all emergency procedures are followed during events, and staff are properly trained in emergency protocols. Technology & Systems: · Utilize event management software to track event details, staff schedules, and operational requirements. · Ensure staff are proficient with event-related technologies, such as AV equipment and event management systems. Training & Development: · Assist with training event staff, ensuring they understand the standards and expectations for event service. · Promote a culture of continuous improvement and learning within the event team. · Stay up-to-date with industry trends to introduce new ideas and improve service quality. What we will offer you! Here at The Zetter Group, we are all about working hard, yet having fun whilst we do it! Food & Drink Discount in all Zetter Lounges Referral Bonus – Up to £500! Friends & Family Hotel Rate – 50% off for all family & friends Employee of The Month Reward Paid day off on your birthday... and much more! Note: The purpose of this Job description is to list the most important aspects of the job role. This job description is not intended to be a complete list of every duty, and it is therefore expected that the day-to- day performance of the job will frequently include tasks not listed above. All your tasks are not limited and / or restricted to this job description, as you must comply with any reasonable requests, from your manager, to perform any other duties. By signing this job description, you acknowledge and understand all the key performance areas and standards required. Please sign all pages. We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.

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  • Roofer
    Roofer
    hace 9 días
    £25–£28 por hora
    Jornada completa
    London

    We are seeking a skilled and dedicated Roofer to join our construction team. The successful candidate will be responsible for installing, repairing, and maintaining roofing systems on various types of buildings. This role requires a strong understanding of roofing techniques, safety procedures, and the ability to work at heights. The position offers an excellent opportunity for individuals with experience in construction and related trades to develop their skills within a professional environment. Responsibilities • Install new roofing systems using a variety of materials including shingles, metal, and flat roofing membranes, • Repair and replace damaged or worn roofing components to ensure structural integrity and weatherproofing, • Read and interpret schematics, technical drawings, and blueprints to execute roofing projects accurately, • Operate hand tools, power tools, and specialised equipment safely and efficiently, • Fabricate custom components as needed using welding, carpentry, or masonry techniques, • Conduct inspections to identify potential issues and perform necessary maintenance or repairs, • Work at heights on ladders, scaffolding, or roofs while adhering strictly to safety protocols, • Assist in the preparation of work sites by removing debris and ensuring safe access, • Proficiency in reading schematics and technical drawings related to roofing projects, • Experience with welding, fabrication, carpentry, masonry, plumbing, and construction practices is desirable, • Skilled in the use of hand tools such as hammers, chisels, screwdrivers, and measuring devices, • Competent with power tools including drills, saws, and nail guns, • Ability to perform heavy lifting safely and efficiently during material handling and installation tasks, • Knowledge of safety standards for working at heights and around construction sites, • Strong organisational skills with attention to detail for precise installation work

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  • Customer Service Manager
    Customer Service Manager
    hace 12 días
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Office Manager
    Office Manager
    hace 18 días
    £41000–£44000 anual
    Jornada completa
    Wembley

    Duties & Responsibilities: • Oversee day-to-day running of the office, ensuring a safe, organised, and efficient working environment., • Manage office supplies, equipments and maintenance contracts., • Identify areas for improving workflow efficiency and administrative processes., • Develop and implement systems to support operational productivity., • Coordinate office schedules, staff calendars, meeting rooms, and travel arrangements., • Maintain training logs for site operatives., • Ensure meeting rooms, communal areas, and workstation setups are organised and compliant., • Supervise administrative staff, assigning tasks and monitoring performance., • Raise and process purchase orders, supplier invoices, and delivery notes., • Assist with cost tracking, petty cash, expenses, and month-end reporting., • Serve as a key point of contact for clients, suppliers, and subcontractors., • Draft emails, letters, and formal documentation on behalf of management., • Provide administrative support to directors, • Support on boarding processes for new staff, • Ensure adherence to GDPR, data security, health & safety, and company compliance standards. Qualifications, Skills & Experience: • Proven experience as an Office Manager, • Strong organisational, multitasking, and time-management abilities., • Experience managing budgets, procurement, and supplier relationships., • Strong written and verbal communication skills., • Understanding of health & safety, GDPR, and workplace compliance requirements., • Relevant master or bachelor degree.

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  • Business Development Executive
    Business Development Executive
    hace 1 mes
    £26000–£35000 anual
    Jornada completa
    London

    Job Description: Business Development Executive – EMEA Market Full-Time, On-Site | London-based About Us We believe that decorative art is widely undervalued, undermined, and underappreciated. Art, in itself, is a channel of expression, a vessel that speaks stories and values. Decorative art is no different. Silian Art and Design, a leading art consultancy and provider, has been enriching and transforming spaces with bespoke art solutions since 1997. From concept creation to in-house production, we offer tailored services to top interior designers, hospitality brands and partners to realize their artistic vision. We are now seeking talented Business Development Executives to join our team in London to manage and expand our portfolio in the EMEA market. We are looking for professionals who are passionate about the interior design and decor industry and know how to connect with clients creatively and commercially. The Role This is a full-time on-site role at our beautiful gallery space in Chelsea, London. As a Business Development Executive, you will be responsible for identifying and growing opportunities and nurturing client relationships across the EMEA region. This role requires a proactive and curious mind, and a combination of strategic account management and a flair for the creative, as you'll be working with clients who are designers and visionaries in their fields. You will be collaborating with artists, the design team, and the production team, to deliver exceptional creative solutions to industry leading clients and projects. Key Responsibilities Drive Growth: • Proactively identify, research, and pursue new business opportunities within the EMEA region to expand our client base and drive revenue growth., • Participate in industry events and networking opportunities to build connections and generate leads. Account Management: • Build, maintain, and strengthen relationships with new and existing clients, ensuring that their needs are consistently met and exceeded., • Serve as the primary point of contact for assigned accounts, managing communication and fostering strong client relationships., • Develop a deep understanding of client goals and preferences to provide tailored solutions that reflect their unique visions and branding needs. Collaborate with Creative Teams: • Work closely with our in-house design and production teams to deliver high-quality, customized art solutions that align with client specifications and project timelines., • Oversee project timelines and budgets, keeping all stakeholders informed of progress and addressing any issues that arise., • Coordinate logistics for art installations, including working with artists, logistics companies, and contractors as needed., • Manage multiple projects simultaneously, ensuring deadlines are met and quality standards are upheld. Strategic Planning & Reporting: • Develop account growth strategies to achieve and surpass sales targets., • Provide regular reports on account status, sales activities, and market trends to inform business strategy., • Collaborate with management to create and implement targeted marketing strategies within the EMEA market. Requirements Experience: Minimum of 3 years of relevant account management, business development, or sales experience, ideally within a creative, art, or design-related industry. Language Skills: Proficiency in an additional EMEA language is major plus! Location: This is an on-site role based in our London gallery office. If you are passionate about art and design and eager to contribute to high-profile projects that transform spaces, we'd love to hear from you! Job Type: Full-time Experience: Business development: 3 years (preferred)

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  • Estimating Manager
    Estimating Manager
    hace 1 mes
    £100000–£120000 anual
    Jornada completa
    London

    Estimating Manager – Construction £100,000+ per annum + package allowance + 3% pension Full-time | Office-based | South Woodford Projects: £100k–£10m | New Build & Refurbishment | Public Sector We are recruiting on behalf of a well established main contractor for an experienced Estimating Manager to lead a team of six estimators. This senior role sits within the pre-construction function and is responsible for producing accurate, competitive tenders, cost plans and value engineering proposals across a varied portfolio of public sector new build and refurbishment projects. The Role As the Estimating Manager you will manage the full tender process, ensuring quality, compliance and consistency across all submissions. The position requires strong team leadership, client engagement, and the ability to secure profitable work in line with business objectives. You will be reporting in to the Business Manager or, where required, a company director. Estimating Manager Key Responsibilities: Tender Management • Review tender documents and identify commercial, technical and contractual risks., • Prepare detailed take offs and Bills of Quantities for traditional and Design & Build projects., • Develop, check and refine pricing, rate build ups and preliminaries., • Coordinate subcontractor and supplier enquiries., • Analyse quotations and select preferred partners., • Carry out site visits and incorporate findings into tender pricing., • Collaborate with Operations on construction methods and programme durations., • Ensure all tenders are accurate, competitive and properly peer checked. Budgets & Cost Planning • Produce early stage budget estimates and cost plans as required. Tender Reviews • Present tender build ups at internal adjudication meetings., • Explain pricing approach, risks and competitive landscape., • Finalise tender submissions following review outcomes. Handover to Delivery Teams • Prepare full tender handover packs and brief operational teams following award. Client Interaction • Attend pre- and post-tender meetings, supporting presentations, value engineering and negotiation. General Duties • Support and guide the estimating team., • Assist with material and subcontractor selection., • Prepare monthly tender activity reports., • Mentor junior or trainee estimators., • Undertake duties aligned to business growth and operational needs. Experience & Skills Required • Proven experience as an Estimating Manager or Senior Estimator within a main contractor., • Strong background in new-build and refurbishment schemes, ideally within the public sector., • Ability to lead a small team and manage multiple tenders simultaneously., • Excellent analytical ability and attention to detail., • Confident communicator with strong client facing skills., • Competent with estimating software and digital take off tools. Estimating Manager Package • £100k+ basic salary, • Package allowance, • 3% pension contribution, • Full-time office-based role in South Woodford What to Do Next If you are an Estimating Manager seeking a new challenge and this opportunity sounds of interest, please apply today to discuss the role in more detail. If you know an Estimating Manager who may be suitable, we would welcome your referral please get in touch with us.

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  • Civil Engineer
    Civil Engineer
    hace 2 meses
    £38000–£42000 anual
    Jornada completa
    Mitcham

    AFRICA BALKANS TRADE AND CULTURE CENTRE FOR A NEW CONTRACT in Africa, We are seeking a highly motivated Civil Engineer to join our dynamic team and to oversee infrastructures development and budget planning activities across projects in French Speaking Africans Countries. The successful candidate will be responsible for designing, developing, and managing infrastructure projects, ensuring they meet technical specifications and safety standards. This role offers an excellent opportunity to contribute to innovative system designs and construction projects, utilising advanced CAD software and project management skills. The ideal applicant will possess a strong foundation in civil engineering principles and a passion for delivering sustainable and efficient infrastructure solutions. Responsibilities Develop detailed civil engineering designs using AutoCAD, Civil 3D, Revit, MicroStation, and CAD software. Manage multiple projects from conception through to completion, ensuring adherence to deadlines and budgets. Conduct system design analysis and optimise construction plans for efficiency and safety. Prepare technical reports, specifications, and documentation for various infrastructure projects. Collaborate with architects, contractors, and clients to ensure project requirements are met effectively. Oversee site inspections and ensure compliance with health and safety regulations during construction phases. Utilise project management tools to coordinate resources, schedules, and deliverables efficiently. Assist in the development of innovative solutions for complex civil engineering challenges. Experience Proven experience in civil engineering design or project management roles. Proficiency in AutoCAD, Civil 3D, Revit, MicroStation, and CAD systems is essential. Strong knowledge of system design principles and construction processes and project delivery in French -Africans countries Experience with Mathcad or similar engineering calculation software is desirable. Demonstrated ability to manage multiple projects simultaneously while maintaining high standards of quality. Familiarity with industry standards, health & safety regulations, and environmental considerations within civil engineering projects. This position offers a stimulating environment where technical expertise and creative problem-solving are highly valued. Candidates should be organised, detail-oriented, and eager to contribute to impactful infrastructure development

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  • Junior Sales Assistant
    Junior Sales Assistant
    hace 2 meses
    £20000–£50000 anual
    Jornada completa
    Watford

    Junior Sales & Marketing Assistant - Full Time Immediate Start | Full Training Provided Our client has an immediate opening for ambitious, driven and self-motivated individuals to fill a Junior Marketing Assistant position. What Our Client Does: Our client gives brands a voice. They make it our primary goal to represent brands in a way that will not only increase their loyal customer base but will overall leave every potential customer with a memorable experience. Client reputation is our main priority. Ideal Junior Marketing Assistants will have experience in a customer-facing role, as this is a very customer-centric position. Customer interactions will occur at pre-allocated locations throughout North West London where customers live, shop and work. A creative mind is helpful as you’ll need to think outside the box to help us stay fresh and ahead of the competition. Junior Sales & Marketing Assistant: Support Marketing Campaigns: Assist in the planning, coordination, and execution of experiential in-person marketing campaigns to drive brand awareness and engagement. Collaborate with the marketing team to develop creative concepts, promotional materials, and campaign messaging. Help set up and manage on-site marketing activations and demonstrations. Execute Marketing Initiatives: Participate in the implementation of marketing initiatives designed to increase brand visibility, trial, and distribution. Contribute to the day-to-day execution of in-person marketing campaigns, promotions, and sales support activities. Actively engage with customers to promote products/services and drive interest and engagement. Product Knowledge: Develop and maintain a strong understanding of the products/services offered by the company and its clients. Stay updated on industry trends, market dynamics, and competitor activities to identify opportunities and challenges. Customer Engagement: Represent clients and their brands in a confident, professional, and transparent manner during customer interactions. Conduct presentations, demonstrations, and product sampling activities to showcase key features and benefits. Address customer queries, concerns, and feedback promptly and effectively. Campaign Performance Measurement: Monitor and track the performance of marketing campaigns using relevant metrics and analytics tools. Analyse campaign data to gain insights into customer behaviour, preferences, and trends. Prepare regular reports and presentations to assess campaign effectiveness and make data-driven recommendations for optimisation. Achieve KPIs: Work towards achieving company and client Key Performance Indicators (KPIs) related to brand awareness, customer engagement, and sales objectives. Collaborate with team members to set individual and team goals and develop strategies to meet or exceed targets. Requirements: Positive and proactive attitude towards learning and professional development. Ability to work independently while also contributing effectively as part of a team. Willingness to share ideas, offer creative input, and contribute to brainstorming sessions. Strong work ethic, goal-oriented mindset, and determination to achieve and exceed objectives. In this role, you will have the opportunity to gain hands-on experience in marketing execution, customer engagement, and campaign analysis. Your enthusiasm, creativity, and commitment to excellence will be instrumental in driving the success of marketing initiatives and delivering memorable brand experiences. If you think you’ve got what it takes, apply today! Applications: Apply via the online process, including a contact number. This is an immediate start opening, so if shortlisted, you will be contacted within 3 business days of submitting your application. Virtual interview will take place next week. Don’t meet every single requirement? Our client is dedicated to building a diverse, inclusive and authentic workplace, which is why we encourage you to apply even if your past experience does not align with every qualification listed. You may be just the right candidate for this or other roles. Please note: This position is on site. We operate in a performance-based industry and therefore growth opportunities and individual earnings will also be result-based.

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  • Hotel Reception/Host and Housekeeping - Boutique Hotels Across UK
    Hotel Reception/Host and Housekeeping - Boutique Hotels Across UK
    hace 2 meses
    £41699–£41700 anual
    Jornada completa
    London

    Job Opportunity: Hospitality Associate for Boutique Hotels Across the UK Company Overview Join a network under the partner company of 100 Boutique Hotels across the UK, a global leader in hospitality. Position: Hotel/Host and Housekeeping - Hospitality Associate This role involves 30% receptionist and 70% cleaning ( housekeeping ) duties, two jobs in one. Requirements: Minimum two months experience as a Receptionist/Host. Minimum one year of experience in Housekeeping. Strong command of English (written and spoken). Be flexible with time The right to work in UK DBS check ( optional ) Willingness to relocate and reside at the hotel (if required). Available Locations and Openings: 1. Staines-upon-Thames Heathrow T5 - 3 candidates request, 2. Sunday Box Hill Burford Bridge Hotel - 2 candidates request, 3. Winchester Wessex Hotel by Sunday - 6 candidates request, 4. Exeter Rougemont hotel by Sunday - 4 candidates request, 5. Holland House Hotel Cardiff By Sunday - 8 candidates request, 6. Walton Hall Hotel & Spa by Sunday - 6 candidates request, 7. Bristol Grand Hotel By Sunday - 4 candidates request, 8. Atlantic Tower Liverpool - 6 candidates request What We Offer Full time contract directly with the employing company. Salary: £41,700 per year before tax, paid monthly under a full-time employment contract. Training: Mandatory training program 1 year. This is a company policy requirement for all new hires. Optional only: Accommodation: on-site accommodation provided by the employing company at a cost per month. Candidates may opt out if accommodation is not needed. No Upfront Costs, no payment in advance. All deductions for accommodation (if you need accommodation) and training are applied only after employment begins and after you receive your first month's salary Key Responsibilities: Perform detailed inspection and quality assurance checks across assigned areas to maintain brand-mandated levels of cleanliness, presentation, and guest comfort. Identify and report preventive maintenance requirements, room discrepancies, and lost & found incidents through prescribed digital or manual reporting channels. Deliver guest service interactions with courtesy and precision, in line with Belvilla Service Behavioural Standards. Comply with all health, safety, and environmental protocols, including local regulatory norms and Belvilla Hygiene Management Guidelines (BHG). Ensure proper calibration, storage, and upkeep of cleaning tools, housekeeping carts, and material inventories in accordance with audit and compliance schedules. Support front-of-house operations by welcoming guests with a professional demeanor consistent with Belvilla Guest Experience Framework. Administer room allocation systems, reservations, and guest communication workflows through designated Property Management Systems (PMS). Handle telephonic, digital, and in-person guest correspondence with efficiency and data-confidentiality compliance. Coordinate seamlessly with housekeeping, maintenance, and operations control teams to optimize room readiness and turnaround timelines. Maintain accurate documentation of guest profiles, billing records, and transaction reports, ensuring compliance with Belvilla Finance Control Policies. Execute cash and digital payment handling, invoice issuance, and reconciliation in alignment with internal audit controls. Provide destination and property-related information, facilitating guest mobility and local experiences in accordance with Belvilla’s Host Culture Principles. Execute comprehensive guest room and public-area servicing in accordance with Belvilla Brand Standards and defined Standard Operating Procedures (SOPs). Conduct systematic linen management, bed-making, and inventory replenishment of in-room amenities and bathroom consumables, ensuring adherence to hygiene benchmarks. Application Process Interviews will be conducted via online video directly with the employed company hiring team, where a detailed job description will be provided. We are committed to a professional and transparent recruitment process. How to Apply Submit your application, including your CV. Join Our Team Be part of a dynamic hospitality group dedicated to excellence. We value seriousness, professionalism, and a passion for guest satisfaction. Apply today to start your career with us! Thank you for your interest!

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