IT Support Engineer
22 days ago
Great Yarmouth
IT Support Specialist (Contract)Norwich (On-site, 5 days per week)Contract: 5 months£180–£220 per day (Umbrella) We’re recruiting for an experienced IT Support Specialist to join a growing organisation’s Norwich-based IT team. This is a hands-on, user-facing role providing both desk-side and remote support across a modern, cloud-first environment. The Role You’ll be the first point of contact for IT support across the business, handling a wide range of technical issues while ensuring a high standard of service delivery and documentation. Working closely with the wider IT team, you’ll support users both locally and across the wider organisation. Key Responsibilities • Provide 1st line support (with some 2nd line exposure) via phone, email, and in person, • Manage and resolve tickets in line with agreed KPIs using a ticketing system, • Troubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devices, • Set up and configure new user devices and accounts, • Support Microsoft cloud technologies including Azure, Office 365, and Windows environments, • Maintain accurate documentation and contribute to knowledge base improvements, • Collaborate with IT colleagues on ongoing projects and improvements, • Ensure all processes follow strict compliance and approval standards (audit-focused environment) Skills & Experience • Proven experience in an IT support role (2+ years), • Strong knowledge of Microsoft 365, Windows OS, and cloud-based environments, • Experience troubleshooting hardware, software, and basic networking issues, • Familiarity with ticketing systems (e.g., Freshservice) is beneficial, • Understanding of cyber security best practices, • Experience working in a structured or compliance-driven environment is advantageous (e.g., SOX), • Excellent communication skills and a customer-focused approach About You • A proactive problem solver with a “can-do” attitude, • Comfortable working independently as well as part of a wider team, • Highly organised with the ability to manage multiple priorities, • Strong attention to detail, particularly around documentation and processes, • Passionate about delivering high-quality user support If you have the skills and experience for this role, please apply using the