Head of Property Services
1 day ago
Richmond
About the Role As Head of Property Services, you will provide strategic direction and leadership, turning our ambitious Housing Strategy into reality. You’ll be responsible for developing the service, achieving business goals, and utilising resources efficiently. Salary £61,000 per year Main Responsibilities • Lead and inspire the Property Services Team, ensuring high standards in reactive and planned maintenance, repairs, asset modernisation, and improvement projects for residents’ homes., • Ensure all operational activities meet regulatory requirements, with a focus on consumer standards., • Promote a culture of value for money, customer focus, and innovation, delivering services within budget and achieving operational efficiencies., • Manage both direct delivery and commissioned services, including care sites and external contracts., • Oversee modern procurement methods and legal compliance, preparing a rolling 5-year procurement programme to maximise social value., • Support and implement the asset management strategy, leading annual improvement programmes., • Engage proactively with residents and customers, gathering feedback and fostering continuous improvement., • Empower and develop direct reports and teams to achieve their best in line with organisational values and behaviours., • Collaborate on strategic objectives, annual reports, and business plans, compiling committee and board reports for property activity., • Support regulatory compliance, health and safety standards, and quality assurance in partnership with cross-functional teams., • Lead property team budget setting, monitoring expenditure, and implementing effective financial control measures., • Develop and implement new policies, procedures, and initiatives in line with sector best practice and regulatory compliance., • Analyse financial and performance data to drive service improvement and efficiency. · Extensive experience in staff leadership and management. · Strong financial management and budgetary control skills. · Formal built environment qualification (e.g., RICS). · Exceptional written and verbal communication skills, with a talent for motivating teams and driving cultural change. · Excellent analytical skills to support service improvement. · Proven experience in regulatory compliance within the housing sector, especially in construction, maintenance, and improvement. · Experience in commissioning and procuring contractors, with knowledge of legislative requirements and multi-year procurement programmes. · Outstanding organisational and collaborative abilities, able to manage competing priorities. · Expertise in developing asset investment plans that reflect resident aspirations and organisational feedback. · Track record of service improvement and organisational development. · Advanced IT skills, including proficiency in Microsoft Office and identification of business opportunities through digital solutions. · Strategic mindset with an ability to drive service developments aligned to organisational values. · Comprehensive understanding of compliance requirements in the housing association sector. · Relevant management qualification. · Experience working within the social housing sector and leading teams in direct services organisations. · Knowledge of repair and asset databases. If you’re ready to deliver innovative solutions and make a meaningful difference in the lives of residents, we’d love to hear from you. Apply today by sending your CV to or contact 07712653652 for a confidential discussion.