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Service Quality Manager (Private Care Homes) Location: Lowestoft, Suffolk (covering Norfolk & Suffolk) Salary: £55,000 per annum Package: Excellent performance-related bonus | Monthly car allowance I am working with an well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required. The Role As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards. Key responsibilities include: Monitoring, assessing, and improving service quality across multiple care settings Ensuring compliance with CQC regulations, particularly within homecare Supporting managers through audits, inspections, and action planning Embedding a culture of excellence, accountability, and continuous improvement Providing clear guidance, coaching, and leadership to operational teamsReporting to: Senior Operations Leadership / Director of Service Quality About You To be successful in this role, you will bring: Proven experience in a quality, compliance, or governance role within health or social care Strong working knowledge of CQC homecare regulations and standards Excellent leadership, communication, and stakeholder engagement skills A proactive, solutions-focused approach with strong decision-making ability High attention to detail and the ability to manage competing priorities A genuine commitment to person-centred care and quality improvement A full UK driving licenceWhat’s on Offer This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect: A comprehensive induction and structured training programme Clear opportunities for professional development and career progression A supportive, values-led working environmentBenefits Package Excellent performance-related bonus Monthly car allowance 25 days annual leave plus bank holidays Loyalty bonus – up to 5 additional annual leave days with length of service Company pension scheme Employee Assistance Programme Employee Wellness & Health Assured programme Blue Light Card (enrolment fee reimbursed) Full DBS disclosure paid for Employee benefits and discount scheme Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Job Title: Service Quality Manager Reports To: Co-Chief Operations Officer / Director of Service Quality About the Role We are seeking an experienced and driven Service Quality Manager to support the delivery and continuous improvement of high-quality care services across a variety of settings, including elderly care, homecare, and specialist services. This role is primarily based across Norfolk and Suffolk, with occasional travel to other locations as required. You will work closely with managers and operational teams to promote a culture of excellence, ensuring services consistently meet regulatory standards and deliver outstanding care. Key Responsibilities Monitor, assess, and improve service quality across multiple care settings. Ensure compliance with all relevant regulatory requirements, including CQC standards. Work collaboratively with managers and operational teams to drive continuous improvement. Provide guidance, support, and constructive challenge to teams to maintain high standards. Conduct audits, reviews, and inspections to identify areas for development. Promote a culture of person-centred care and client satisfaction. Support teams in implementing best practices and organisational policies. Skills and Experience Proven experience in a quality, compliance, or similar role within homecare or healthcare. Strong working knowledge of CQC homecare regulations and standards. Excellent leadership, communication, and stakeholder management skills. Strong analytical, problem-solving, and decision-making abilities. High attention to detail with the ability to manage multiple priorities effectively. A genuine passion for person-centred care and continuous improvement. Full UK driving licence. What We Offer A supportive and collaborative working environment. Opportunities for professional development and career progression. The chance to make a meaningful impact on service quality and client outcomes. Clear processes, guidance, and support to help you succeed in your role. TPBN1_UKTJ

About the role As a Service Quality Manager, you will ensure the delivery and ongoing maintenance of high-quality care service across a range of service types, including elderly care, homecare, and specialist services. The role will be based predominantly across Norfolk and Suffolk, although travel to other locations may be required from time to time. You will collaborate with managers and operations teams to drive a culture of excellence, continuous improvement, and client satisfaction. The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high-quality care. Reports to: Co-Chief Operations Officer/Director of Service Quality Skills and attributes Proven experience in a similar quality or compliance role within homecare or healthcare. Strong knowledge of CQC homecare regulations and standards. Excellent leadership, communication, and stakeholder engagement skills. Strong problem-solving and decision-making abilities. Attention to detail with the ability to prioritise multiple tasks effectively. A genuine commitment to person-centred care and continuous quality improvement. A full UK driving licence. What will you gain? You will join a supportive and dedicated team that values putting people first. We believe staff wellbeing directly impacts the quality of care our clients receive. There are ample opportunities for learning and development, supported by clear processes and guidance every step of the way

We are looking for a creative and pro-active Communications Manager to join Jacobs and help our clients tell their stories; bringing projects, priorities and people to life, while also showing how Jacobs supports and develops their work.

ERM, the worlds largest pure-play sustainability consultancy, is looking for a talented Stakeholder Manager in the Capital Project Delivery team of ERM. Lead end-to-end programmes of stakeholder engagement and public consultation for major infrastructure projects—setting clear scope, managing budg

Working with organisations to identify key stakeholders for a project and assess the stakeholder’s position, e. We are seeking a resourceful and personable Stakeholder Manager to join our dynamic and fast‑growing team. Build and maintain strong, trusted relationships with key client stakeholders

Stakeholder Engagement Manager. In this role you will develop and deliver a programme of proactive and impactful stakeholder engagement across the public, private and R&D ecosystem, building and maintaining relationships with key stakeholders within NPL and externally and driving benefits realisatio

This hybrid role involves leading communication plans and managing stakeholder relationships effectively, essential to ensure successful project transitions. A leading UK technology retailer is seeking a Senior Change Manager to oversee and facilitate major change activities.

A government agency in the UK is seeking a Service Manager to oversee the operational management of contracts within the regional portfolio. The role includes performance management, stakeholder engagement, and ensuring contract compliance.

A financial services firm in Greater London is seeking a Senior Tax Manager to join their in-house tax function. The successful candidate will deliver tax compliance and advisory support while collaborating with senior stakeholders.

Then this is the role for you! Arriva Rail London are expanding their ESG team with a Stakeholder & Community Manager. The Community & Stakeholder Manager will also require the ability to work cross-functionally and influence internal teams to embed community and social value thinking into business

A prominent engineering firm in Greater London is looking for a Project Manager to oversee the delivery of moderately complex projects within the Structures team.

A major international airport is seeking an IT Business Manager to connect IT with the wider airport operations.

A leading recruitment agency is seeking a Community Affairs Manager to engage with local stakeholders and develop impactful community strategies in the UK. This mid-senior level role involves liaising with various stakeholders, implementing community investment programmes, and managing communication

A leading construction consultancy in Greater London is seeking an experienced project manager. You will manage project delivery, coordinating diverse teams and stakeholders to achieve success while adhering to budget and quality standards.

A global leisure business is seeking an Italian-speaking Finance Manager to handle accounting for Italian entities, prepare management accounts, and ensure compliance with GAAP and IFRS.

A leading wealth management firm is seeking a Public Affairs Manager to shape engagement with policymakers and enhance its reputation as a customer champion.

A renowned retail and service organization is seeking a strategic Service Delivery Manager to oversee the governance and performance of IT service providers. The role involves strong stakeholder engagement and managing service-related issues while building trusted relationships across the organizati

A leading construction firm in Greater London seeks an Entry-Level Engagement Manager. You will manage relationships with stakeholders and communities, oversee complaints, and ensure compliance with community engagement commitments during construction.

A professional services company is seeking a Test Lead/Manager in Solihull to oversee end-to-end testing lifecycle processes.

The ideal candidate will be proactive, engage with stakeholders effectively, and contribute to a positive culture of health and safety. A leading construction firm based in the UK is seeking a Contracts Manager to oversee surfacing activities and maintain exceptional customer service.

Our client is seeking a driven and collaborative Policy and Stakeholder Relations Manager to join their Organic Materials Schemes team. This role is central to strengthening their influence in relevant policy areas and deepening their relationships with key stakeholders across the sector.

A charitable organization is seeking a proactive Stakeholder Manager to join their Witness Service, focused on making a positive impact for victims and witnesses. Ideal candidates should have proven stakeholder management experience and a passion for building relationships across diverse partners.

A Non-Profit organization in the West Midlands is seeking an Enterprise Applications Manager to lead the management and support of enterprise applications.

A global manufacturing business in the UK is looking for a Claims professional to manage a diverse range of claims and engage with senior stakeholders.

We’re recruiting a Senior Stakeholder Engagement and Communications Manager to support effective engagement and help build understanding of a complex and significant programme of reform. You will contribute to a comprehensive stakeholder engagement plan that will shape how industry rules are manag

Victim Support are looking for a proactive and strategic Stakeholder Manager to join our Witness Service in this new role. The Stakeholder Manager will play a key role in shaping engagement strategies, driving continuous improvement, and delivering measurable outcomes that support our mission to pro

Stakeholder Engagement Manager - Permanent, London. UK, managing and co-ordinating engagement across the business with a wide range of ecosystem stakeholders. UK receives across a broad range of stakeholders, distilling insights into key themes and advising colleagues and leadership what the organis

Track stakeholder engagement metrics and prepare executive-level reports. Proven experience in stakeholder management, client relationship management, or community engagement. Develop and execute stakeholder engagement plans tailored to varying needs and expectations.

A housing association in the UK is seeking a temporary Housing Manager to oversee the housing management delivery for a small portfolio of community-based housing. This interim role involves stakeholder management, producing monthly performance reports, and presenting updates at committee meetings.

A leading educational institution in the UK is seeking a Business Relationship Manager to enhance stakeholder relationships and strategize digital development initiatives.

We have a fantastic opportunity for an experienced Stakeholder Manager to join a major nuclear and civil infrastructure project based in Whitehaven. This role will lead and coordinate stakeholder engagement across a complex and highly regulated environment, ensuring clear communication between the p

Our client is seeking a driven and collaborative Policy and Stakeholder Relations Manager to join their Organic Materials Schemes team. This role is central to strengthening their influence in relevant policy areas and deepening their relationships with key stakeholders across the sector.

Are you looking for a new role as a Project Manager and keen to work on a major construction project? We are looking for a Project Manager with externals and landscaping experience. As the Project Manager you will report to the Regional Manager and you will be responsible for multiple client rel

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start

Construction Delivery Project Manager. Opportunity to join a multidisciplinary consultancy as a Project Manager to join the growing business and support the delivery of construction projects across the education sector. As the Project Manager, you will take on responsibility for managing multiple pr

Deliver with Deliveroo* Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button * Set your own earning goals * Get round-the-clock support *Wha

Additionally, you will mentor and support junior project managers and other team members. Proven experience as an Electrical Project Manager, preferably in a senior role. Senior Electrical Project Manager | £55,000 to £75,000 + Car/Allowance | Lincolnshire.

NEW RATE 39897 basic per annum with UHP between 4am-6am overtime rate 1.Working Monday to Friday with additional overtime of 1 Saturday every 4 weeks .Quick apply process no CV required! .Kent Frozen Foods is a top UK food business and a proud part of Sysco GB the worlds l

Working effectively with relevant stakeholders for efficient project implementation. Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders. You will be an experienced construction/Maintenance Project Manager with experience o

Youre motivated by targets and youre a good problem-solver and project manager too with a keen eye for design.

You will manage stakeholder expectations through clear communication and sound commercial decision-making, ensuring value for money and effective risk management at all times. About youYou will have proven experience managing projects within a construction, engineering or FM environment, including l

Delivery Drivers play a crucial part of the team within GSF Car Parts.They are the face of our brand by delivering parts to customers and continuously providing excellent customer service.Our Delivery Drivers are important to us giving customer feedback insights and ensuring we stay committed to del

Working closely with the Regional Manager, senior project managers, and maintenance teams, the role ensures that every project — whether a single small refurb or a complex £3m re-roofing or external façade upgrade — is managed to rigorous contractual and compliance standards. The Billable Work

Delivery Drivers play a crucial part of the team within GSF Car Parts.They are the face of our brand by delivering parts to customers and continuously providing excellent customer service.Our Delivery Drivers are important to us giving customer feedback insights and ensuring we stay committed to del

Temporary Job - Site based Manager for major Prison Refurb.