Business Development & Account Manager
5 hours ago
St Paul's
Business Development & Account Manager Salary: £50,000 to £60,000 per annum Job Type: Full-time, Permanent Mode of Work: Office-based with flexibility to travel Work Location: Central London Industry: Testing, Inspection & Certification (TIC) About the Opportunity This is a unique opportunity to join a long-established, highly respected organisation undergoing significant digital transformation. The Business Development & Account Manager will lead the company’s approach to customer growth, engagement, and partnership. This is not a traditional sales role. It is a strategic position that blends business development, account management, market insight, customer experience design, and digital adoption. About the Company Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities • Build strong, structured relationships with key customers., • Develop account plans, track customer engagement, and increase long-term customer value, • Lead regular customer reviews to understand needs and improve service delivery, • Identify and develop growth opportunities with high-value customer segments, aligned to operational capacity, • Support onboarding of new clients, particularly digital-first and growing luxury brands, • Drive adoption of the online Portal, future digital services, and more., • Capture customer feedback, pain points, and market insight to shape service improvements, • Monitor trends in the industry and regulatory developments, • Represent the organisation at industry events, exhibitions, and trade bodies, • Support creation of customer education content and promote the organisation’s values and reputation, • Act as a confident ambassador for the craft and the company’s values. Your Skills and Experience • Proven experience in account management, client relationship management, or business development (B2B environment), • Strong ability to build trust and manage long-term customer relationships, • Comfortable working with operational teams and translating customer needs into practical solutions, • Good understanding of customer experience improvement or service delivery models, • Strong communication skills, both written and verbal, • Analytical mindset with experience using CRM systems or customer data, • Ability to manage multiple stakeholders and priorities effectively, • Self-motivated, proactive, and comfortable working in a hybrid or cross-functional environment Desirable: • Experience in a regulated, technical, manufacturing, luxury goods, or service-led industry, • Exposure to digital transformation, CRM/ERP systems, or customer portal environments, • Experience delivering customer education, training, or content To apply for the Business Development & Account Manager role, please send your CV, and we’ll be in touch to discuss the role in more detail if shortlisted. We are a recruitment company that specialises in projects and programmes