Strategy consultant jobs in United Kingdom

About Us: Enrigin (Europe) Limited is a dynamic global business operating across multiple regions, including Europe, America, the Middle East, and Africa. We provide end-to-end IT and Telecom technology services that drive the evolution of our clients' businesses. With core teams situated in London, Frankfurt, Los Angeles, Washington, Dubai, and Johannesburg, we deliver tailored solutions to meet the unique needs of each region. Our aspiration is simple: to excel in our field and enable our clients to focus on their core business objectives and achieve success. We achieve this by fostering local accountability while leveraging our global strength and onshore delivery capabilities. Our expertise spans various industries, including telecommunications, e-commerce, retail, media and entertainment, financial services, oil and gas, energy and utilities, manufacturing, and transport. Role Overview: We are seeking a Software Testing Consultant to join our innovative team. In this role, you will be responsible for ensuring the quality and reliability of our software solutions through rigorous testing processes. You will work closely with cross-functional teams to develop testing strategies, execute test plans, and identify areas for improvement. Key Responsibilities: Develop and execute comprehensive test plans and test cases. Collaborate with development teams to understand project requirements and deliver high-quality solutions. Identify, document, and track defects and issues, ensuring timely resolution. Perform regression, performance, and user acceptance testing. Provide insights and recommendations to improve software quality and testing processes. Qualifications: Proven experience in software testing or quality assurance. Strong understanding of testing methodologies and tools. Excellent analytical and problem-solving skills. Effective communication and collaboration skills. Experience in an IT or Telecom environment is a plus. Why Join Us? At Enrigin, we differentiate ourselves through our approachable and flexible working style. We value our team members and provide opportunities for growth and development. Join us to be part of a team that is committed to delivering innovative solutions and ensuring client success. If you are passionate about software quality and eager to make an impact, we want to hear from you!

Join the Glow Consultancy London Team: Marketing & Content Creation Intern! About Us: Fresh off the excitement of British Beauty Week 2024, Glow Consultancy London is expanding! We’re on the hunt for a driven, creative intern with a passion for marketing, content creation and wellbeing. This is an exceptional opportunity to gain hands-on experience in the beauty and wellness industry, developing content and executing strategies for high-profile events. What You’ll Be Doing: - Develop a Strategic Marketing Plan: Work with our team to craft a comprehensive strategy to promote our post British Beauty Week (BBWK) 2024 workshop. - Content Creation & Filming: Design visually engaging content for social media, from planning to filming and editing. Bring our events to life with compelling videos, images, and graphics. - Campaign Execution: Implement your marketing plan, track engagement, and analyse results across multiple platforms, including LinkedIn, Instagram, TikTok, and Facebook. - Weekly Updates: Present your progress, insights, and creative ideas in weekly team meetings, keeping the strategy on course. - Post-Event Follow-Up: Gather campaign performance data, present results, and help refine strategies for future Glow Consultancy events. Internship Details: - Start Date: Immediate - Duration: 3 months - Hours: Flexible - Expenses only - Initial Planning: Share your creative strategies and vision for the campaign. - Weekly Meetings: Virtual check-ins to ensure alignment, collaboration, and growth. - Skill-Building Events: Participate in workshops and industry events to deepen your expertise and network. What You’ll Gain: - Real-World Experience: Work on live events with substantial visibility in the UK beauty and wellbeing industry. - Hands-On Learning: Develop expertise in content creation, filming, editing, and marketing strategy. - Professional Exposure: Showcase your work post-BBWK 2024, solidifying your presence across multiple platforms. - Mentorship: Receive guidance from experienced professionals dedicated to your growth. Platform Focus: This role will centre on creating dynamic content and filming for TikTok, with additional work on LinkedIn, Instagram, and Facebook. This internship is ideal for individuals with a passion for content creation, filming and marketing, looking to build their portfolio with real-world achievements in the beauty and wellbeing sectors. If you’re ready to bring your creativity and ambition to Glow Consultancy London, apply today! To Apply: Send your CV to Marie Loney Applications close: 5th November 2024. Due to the number of applications received only those invited for interview will receive a response.

The Agency Manager plays a pivotal role in overseeing the operations of the agency, ensuring that all aspects run smoothly and efficiently. This position requires a strong leader with a background in hospitality or hotel management, who can inspire and manage a team while maintaining high standards of service. The Agency Manager will be responsible for developing strategies to enhance customer satisfaction and drive business growth. we kindly request that you send your updated CV to our recruitment team at career

Job Summary: We have been exclusively retained by one of our prominent clients to support in selection for an Assistant Company Secretary. This vital role encompasses a blend of corporate governance responsibilities and office administration functions. The ideal candidate will play a pivotal role in maintaining statutory records, ensuring the company’s full compliance with regulatory frameworks, and providing essential administrative support to the board. This position is instrumental in ensuring that all governance protocols, legal requirements, and office operations are managed seamlessly, contributing to both the strategic direction and daily operational efficiency of the organization. Key Responsibilities: · Assist the Company Secretary in providing governance support to the board of directors, ensuring compliance with corporate governance standards and internal regulations. · Organize and manage board meetings, prepare agendas, take minutes, and ensure that all action points are followed up. Maintain communication between board members and senior management. · Maintain and update statutory registers and records, ensuring compliance with all legal and regulatory requirements. Ensure proper documentation of company activities and resolutions. · Ensure compliance with statutory and regulatory filings, including annual reports and submissions to government authorities (e.g., Companies House). Assist in the preparation of compliance reports for internal and external stakeholders. · Prepare and submit all necessary statutory documents to regulatory bodies, ensuring accuracy and timely filing to avoid non-compliance penalties. · Liaise with external regulatory bodies, auditors, and legal advisors to facilitate accurate reporting and governance activities. Ensure clear communication between all stakeholders on governance and compliance matters. · Oversee general office administration tasks including managing correspondence, scheduling meetings, and maintaining office supplies. Provide administrative support to board members and the management team. · Assist in the onboarding and training of new board members. Ensure they are familiarized with their governance responsibilities, statutory duties, and internal processes. · Assist in identifying governance risks and implementing risk mitigation strategies to safeguard the organization’s legal standing and corporate reputation. Qualifications and Skills: · Bachelor’s degree in Business Administration, or a closely related field. · 2-3 years of proven experience in a office management, company secretarial role or within corporate governance, with a strong track record of delivering effective governance support. · Ability to ensure compliance and governance excellence. · Exceptional organizational skills, with a meticulous attention to detail, ensuring accuracy and thoroughness in all governance-related tasks. · Proficiency in company secretarial software and related office tools, ensuring efficient management of statutory records and compliance documentation. · Strong communication and interpersonal abilities, enabling effective liaison with board members, senior management, and external stakeholders. · Demonstrated capacity to handle confidential information with the utmost discretion and maintain a high degree of integrity in all dealings. · Excellent time management skills, with a proven ability to manage multiple priorities effectively and meet strict deadlines in a fast-paced environment. Highly organized and self-motivated, with the ability to work independently and ensure timely completion of projects. What We Offer: · Competitive salary and benefits package. · Opportunities for career development and growth. · A collaborative and dynamic work environment.

Main responsibilities include: As a Student Recruitment Consultant, you will be responsible for promoting and recruiting students to join our partner institutions. You will act as a liaison between prospective students and our admissions department. You will develop strategies to increase enrolment and maintain relationships with schools, colleges, and universities to enrol students. - You will be researching pay discrepancies, efficiency bonuses, and other types of compensation in regard to recruitment consultants. - You will propose personnel and higher industrial education relations policies, help implement them in student recruitment, and draft staff handbooks. - The role involves aiding in discussions between the recruitment management team and managers in order to recruit a new applicant. - Interview new applicants, and check references and required documents in order to finalize them. - The position involves providing guidance on matters such as new employee training and recruitment, negotiating protocols, agreements, and other personnel and industrial relations matters. - The job entails handling grievance and disciplinary procedures, as well as overseeing employee welfare and counseling services. - Collaborate with other departments within the institution to ensure that the recruitment process runs smoothly. - Keep up-to-date with the latest trends in recruitment and implement innovative strategies to attract new applicants. - Monitor and report on the effectiveness of recruitment strategies and make recommendations for improvement.

The role You’ll be responsible for cultivating richer audience connections with the nation’s forests in the district, leading our marketing and communications team, creating a district marketing and communications strategy, promoting our offer, and telling our story in effective ways and through a variety of different sources. Leadership Lead and inspire the marketing and communications team. Our marketing and communications team currently consists of three marketing and communications officers, one communications officer, a multimedia officer and two business support officers. Monitor and report on evaluation of all campaigns, and be responsible for expenditure relating to marketing and communications. Marketing Lead marketing activity, using market insight, to tell our story and grow our business priorities and improve our income returns. Use data to better understand and reach new and existing audiences. To manage and develop plans for the district’s marketing activity. Communications Grow our reputation as caring custodians of the nation’s forests. Lead proactive communications with District staff and partners to promote and enhance Forestry England’s reputation with local stakeholders, communities and visiting public as leaders in land and visitor management. Monitor and anticipate communication activity that may impact on our reputation and design communications plan to mitigate the impact. Be an active member of the District’s Operations Team and advise them where communications can be used to limit business risks or improve income returns. Provide professional communications advice to senior management and wider district colleagues on issues and reputation, including positioning with the media and external stakeholders. Lead design of internal communication activity that distributes consistent messages and profiles positive work of all staff. Raise awareness and understanding of sustainable forestry, developing insight-led behaviour change campaigns. Lead the district’s contributions to national communications and marketing campaigns. Ensure effective use of our complaints process. Stakeholder Management Lead on stakeholder engagement by developing our communications and consultation approach around forest operations and plans to build support from visitors, local communities and other key stakeholders. Advise and assist colleagues when dealing with issues management and stakeholder groups. Engagement Lead on our Active Forests programme in the district to increase the number and frequency of people being active in our forests. Advise and assist colleagues on issues management and stakeholder groups. General Plan and deliver according to a yearly budget. Work within and as part of the wider district recreation and engagement team to plan campaigns and initiatives collaboratively. Person specification Essential Professional and Technical experience Experience of building strategic communication and marketing plans to enhance corporate objectives. Experience of handling media enquiries and using media outlets positively to promote work of the organisation and its staff. Experience of designing and implementing marketing campaigns to promote the products and services of the organisation. Experience of commissioning and managing marketing and public relations consultants. Experience of team leadership and staff management. Strong management and leadership skills. The ability to build and maintain highly effective working relationships with a range of people (both internally and externally). Proven ability to manage competing demands and prioritise workloads. Desirable Professional and Technical experience Experience of budget and staff resource planning and monitoring. Experience of working in partnership across organisations for mutual benefit. Educated to degree level. A relevant professional qualification or a significant level of experience in marketing and communications. Please note: this post can be based either at Exeter, Devon or Coleford, Gloucestershire.

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JOB VACANCY Business Development Manager CONTRACT TYPE Permanent HOURS 9am to 5pm (with a 30-minute unpaid break) 37.5 hrs per week PLACE OF WORK 6 Maytree Walk, Coventry, England, CV2 1FG Please note: Location of work may occasionally vary based on business needs; however, home-working opportunities are available. SALARY £52,500 (£26.92 per hour) We have an exciting opportunity for a skilled and experienced Business Development Manager (SOC: 3556). The ideal candidate will be the driving force behind the growth of our business. You will conduct market research to meet the requirements of an organisation’s expansion objectives and bring about effective university enrolment processes. In addition to being the face of our company, you will manage your own portfolio in our enrolment drives from commencement to completion and manage the budgets in various business aspects. Your role will be multifaceted as you will be responsible to various stakeholders, namely; different universities around the globe, KPG Global board of directors, prospective University students and their sponsors/families. Our ideal candidate will be highly experienced in international recruitment and university enrolment, have experience in the student visa application and CAS allocation and international admissions processes, and a creative individual. You will build a dependable team requiring clarity of vision and planning, therefore, your organisation skills coupled with the ability to remain calm, collected, and methodical whilst having a clear overall picture our forecast. We will help and encourage you to confidently grow within your role in the company as our goal is aggressive expansion. Joining us at the beginning of our rapid expansion trajectory, is a great opportunity to pioneer our growth with us. Though this role is a 9 am to 5pm role, work patterns may vary, and this will largely be determined by the nature of work and time time-zones of different clientele and stakeholders across the globe. The ideal candidate must be flexible and adaptable. Who we are KPG Global Education, was established to bridge the gap between the growing demand for overseas students by UK Universities, and the need for swift and compliant University admissions. We appreciate the immense contribution to the UK economy and GDP made by international students and the financial reliance of UK University institutions on them. In 2022-2023 alone, the tuition fee income from all international students in the UK was £11.8 billion. However, this is in decline. KPG Global was set up primarily in response to the growing need for prompt, efficient and reliable professional advisory services for foreign students, parents and sponsors wishing to study in the UK and other countries abroad. This, in-turn, will boost the UK economy whilst enabling international students to achieve their goals of obtaining high quality education in the UK and other developed parts of the western world. We are a Coventry University Accredited partner, and a one-stop destination for all things education-related. Despite our recent incorporation in the UK as an organisation providing Education Support services, we facilitate all aspects of university admission at universities across the UK, Europe and the UK, enrolment and post-enrolment processes. Our various services include, securing university admissions, guidance with the CAS, audit and assessments on English language assessments and qualification providers, student visa support and flight support, temporary accommodation arrangements for visiting family members; relocation support and airport pick up, interview preparations, and post-study facilitation of a smooth entry into the UK labour market. We are here to help you unlock your full potential. Our Beliefs KPG Global aims to facilitate an environment that values and promotes our colleagues. We recognise and value the benefits from our workforce diversity, and are committed to creating a diverse and inclusive environment. Our services also include the facilitation of a smooth entry into the UK labour market for our highly skilled UK-based graduates. As our delegated enrolment market is in Africa, our UK-based staff, will have a better understanding of the African market and education system, international University admissions with UCAS, international recruitment process. African Market Perspective Ideally, the candidate will be able to build relationships with African further education aspirants and their parent or sponsors, with the added benefit stemming from being multi-lingual and able to speak to same languages as the African-based sponsors to effectively market our services, influence the target. This role provides an opportunity for growth as the business grows as pioneer candidates will eventually provide training and mentorship to UK-based workers in better understanding the African market, maximising collaboration and strengthening the relationships with the African market whilst effectively generating business. Key Responsibilities Lead Contact: For new KPG services and university enrolment enquiries in the Africa region. Service Expertise: Comprehensive understanding of our services and seasoned experience in international student enrolment, student visa application and CAS processes. Demand Creation: Generating growth in the demand of our professional services. Networking: You will be our organisation’s representative with various stakeholders in different countries, therefore, you will champion our services. Internal Support: Recruiting, mentoring and training junior business development executives and sales support staff. Consultant: analysing and solving client/customer problems by creating tailored solutions. As our representative, you will build trusted relationships with key stakeholders and clients. Developing promotional activities and conducting marketing research using a range of methodologies whilst creating PR campaigns and advertising strategies. Constantly adapting KPG Global Education’s strategic market positioning through updating our service packages and maintaining business competitive advantage. Working closely with diverse clientele to implement new and tailored solutions whilst updating systems processes. Taking a continuous improvement approach and maximising efficiency by staying abreast with sector changes, maintaining ‘expert’ industry knowledge status. Formulating strategic and draw up long-term business plans and update them to improve on the organisation’s effectiveness in enrolment and sustenance of its relationships with stakeholders (universities, students and their sponsors). You will steer all new matters from inception to handover and completion, generate contracts and business partnerships with different universities. Minimising business costs whilst generating value-for-money business and expansion and report to the board of directors. THE IDEAL CANDIDATE · 4 years’ demonstrable work experience as an international recruiter working in global University enrolment. With a traceable portfolio of successful cases demonstrating skill and acumen. · Strong presentation, interpersonal, customer-facing, and influencing skills · 6 months’ complimentary experience in a Business Analyst or project management role · Our UK-based staff must have a well-versed understanding of the African market and education system to better attract it. · This role provides an opportunity for growth as the business grows because pioneer candidates will eventually provide training and mentorship to UK-based workers. · Extensive Business Development Management experience in various other capacities. · Willingness to travel to various countries across Africa for enrolment campaigns which will be fully funded by KPG Global. · Proactive attitude to work, ability to operate as a team player, build positive rapport at all levels and deliver results under pressure. · Evidenced project delivery and completion in a project manager role · A dynamic individual with a pro-active approach and excellent problem-solving skills. · A hands-on approach and a willingness to work with and alongside the team. · A proven ability to lead and build strong relationships with internal and external teams. · An effective team leader and team player with the ability to work autonomously and work under own initiative. Qualifications: ● Bachelors Degree in Business Management, or equivalent ● Exceptional interpersonal skills and eloquence in English. Those requiring sponsorship, will need to meet the Home Office approved English standards such as the B1 English test. ● DBS Clearance ● Passport/ID ● Right to work ● The closing date for applications is 14 October 2024 Benefits: ● Competent salary £52,900.00 per annum (£27.13 per hour) ● Auto pension enrolment ● Home-working opportunities. ● Great opportunities to progress within a growing company. ● 28 days annual leave on a pro-rata basis

Business Sales Executives within our International Student Recruitment Team: As a business Sales Executives, you'll give customers Information, help and advice about products or services with the aim of making sales and retaining clients . Ilford College of Business Management is a leading Educational services organization providing a new generation of counselling and placement services to Local and International students. We are student recruitment company where all students from inside UK and outside UK from South Asia ,Africa and Middle East to Europe and UK. Business Sales Executives will run the sales departments of a business to offer goods and services to associates and students for profit. Their primary duties include approaching prospective Students, Associates, winning new consultants, Clients, maintaining good relationships with Associates and setting sales goals. You'll be responsible for identifying and pursuing new business opportunities, building and maintaining lasting relationships with clients, and driving sales growth for the company. Business Sales Executives often have to make cold calls and arrange meetings with clients, respond to emails and telephone calls and meet with clients face-to-face. He has to work both in the office and on the field, where they find clients and negotiate prices. Business Sales Executives will deal with the universities in the UK and Europe In all our universities and colleges with which we are affiliated and deliver Sales material to our Clients, Associate and students in the UK and outside the UK in South Asia, Middle East and Africa. Business Sales Executives duties and responsibilities: - Acting as a point of contact between Students, Associate and Universities, Colleges. - Business Sales Executives have to maintain relationships with clients and customers to understand their needs. - Engage with offer holders through multiple communication channels. - actively guide applicants through the entire application cycle. - advise students on how to meet outstanding conditions, interviews, outstanding docs and English tests. - Responding to Clients queries and resolving their objections to get them to make a purchase. - Contributing to team effort by accomplishing related results, contributing ideas, and providing feedback as needed. - Advising product developers on improvements to include in forthcoming product developments and discussing special promotions. - Providing associates, students with detailed and accurate quotations and cost calculations. - Meeting with Students, Associates and Universities virtually or during sales visits. - Maintaining accurate records, Reviewing sales performance and negotiating contracts and packages. - Achieve and exceed sales targets on a regular basis - Help students and families choose a school, college, University or other programmes. - Collaborate with the marketing team to develop and implement effective sales strategies. - Maintain accurate and up-to-date records of all sales activities in our Company system. - Represent Escape Ilford College of Business Management at events and exhibitions as needed.

Job description Job Overview As a Marketing Consultant, you will be responsible for providing expert advice and guidance to clients on marketing strategies to enhance their business growth and brand visibility. Duties - Utilise IT tools, including Google platforms, to analyse data and develop effective marketing campaigns - Manage time efficiently to meet project deadlines and client expectations - Utilise copywriting skills to create compelling marketing content - Oversee social media management for clients, ensuring consistent brand messaging - Engage in B2B communication to establish partnerships and collaborations - Demonstrate strong project management skills to coordinate marketing initiatives - Implement marketing strategies tailored to client needs - Organise and execute marketing campaigns effectively Experience - Proven experience in marketing with a focus on strategic planning and execution - Strong organisational skills with the ability to multitask and prioritise effectively - Excellent communication skills to liaise with clients and team members - Proficiency in IT tools, Google platforms, and data analysis techniques - Familiarity with social media management and content creation - Previous experience in B2B marketing is advantageous Job Type: Full-time Pay: £38,700.00 per year Benefits: Company events Company pension Work from home Schedule: Monday to Friday No weekends Work Location: In person Reference ID: DGH/ME

Job Title: Commercial Sales Manager - £35 - £40k (DOE) Location: Ferndown Due to continued growth and success, a fantastic opportunity has arisen for a Commercial Sales Manager based on-site in Ferndown. This would suit someone with current or previous business development or strong sales executive experience looking for that next step in their career. This is a great opportunity to join a small and fast-growing business, where you will be provided with full training and the opportunity to grow within the business. If you enjoy dealing with people, sales, and managing a team, then this is for you! Our client, a specialist supplier and installer of alarm activated fire door closer's, providing service nationwide to the Residential Care, Social Housing and Retirement Living sectors. The company offers professional and independent advice on the wide range of products available in the market along with our own unique and exclusive solutions. What we are looking for: Dynamic, self-motivated with a professional and strong work ethic Strong in sales and prospecting Comfortable in managing and leading a team Strong management skills Ability to multitask and prioritise workload effectively. Highly organised, focused and adaptable to business requirements Strong communication and interpersonal skills Ability to work independently and on own initiative Liaising with both suppliers and clients on orders and expecting time of delivery Proficient in Excel, Word and Outlook with experience of CRM database Responsibilities: · Assisting the owner with day-to-day running of the business · Assisting the owner with recruitment of a new team · Manage branch staff and ensure team productivity and efficiency · Develop and implement strategies to achieve branch targets and objectives · Source and prospect new business opportunities · Monitor sales performance and provide guidance to improve results · Maintaining strong customer and supplier relationships · Deal with inbound enquiries, generating quotations, placing orders and sales · Site visits, probing into client’s needs and requirements and a consultative selling approach · Developing and managing relations with existing customers and prospects · General office management · Any other duties required by the business Our client’s products are not particularly technical, however ongoing training is provided including some initial customer site visits. What’s in it for you? · Competitive basic salary (DOE) · Performance bonus (To be discussed) · Workplace pension · Private Medical Insurance (opt out after probation) · 28 days holiday Hours: Monday – Friday 08:30 - 5:00 pm Apply today! Please note: Only candidates that have full right to work (RTW) in the UK will be considered for this role. COWELL RECRUITMENT is an equal opportunities recruiter. E&OE. Job Type: Full-time Pay: £35,000.00-£40,000.00 per year

We currently have an exciting opportunity for highly motivated individuals eager to take control of their careers and reach new heights. While the position is in sales, many of our most successful clients have come from diverse backgrounds, proving that previous experience is not a requirement for success. We partner with a dynamic Sales and Marketing company specialising in Leadership Development and Success Education. Our mission is to build genuine, long-lasting relationships with clients across the globe. We provide cutting-edge tools and training to empower individuals in achieving long-term success. Here’s what your daily activities could look like in this role: Strategic Planning:- Set daily goals and prioritise tasks to ensure you're making progress towards your targets. Marketing & Outreach:- Execute marketing strategies to reach new prospects. This might include creating content, managing social media, or running targeted campaigns. Training & Development:- Participate in ongoing training sessions to enhance your skills in leadership, sales, and marketing. Stay updated on industry trends and new tools. Who we like to work with:- We seek individuals who take pride in stepping up and consistently strive to reach their full potential. We value those who are proactive, driven, and committed to personal and professional growth.We’re looking for individuals with strong communication skills and a genuine desire to overachieve. If you’re passionate about building a successful business and driven to exceed expectations.you’ll thrive in our dynamic team. Rewards Comprehensive Training: Access to top-tier training programs that equip you with the skills and knowledge needed to excel. Flexible Work Environment: Enjoy the freedom to work from anywhere with flexible hours that fit your lifestyle. Uncapped Earning Potential: Your income is directly tied to your efforts, with no limits on what you can earn. Global Networking: Connect with a diverse, international community of like-minded professionals. Ongoing Support: Continuous mentorship and support to help you grow and succeed in your role. Personal and Professional Growth: Opportunities to develop leadership skills and advance your career in a growing global organisation. By joining us, you’ll become part of a vibrant community of purpose-driven entrepreneurs, all dedicated to personal growth and success. This opportunity not only challenges and excites but also empowers you to thrive as an independent business owner, unlocking your full potential. If you're ready to make a meaningful change in your life, reach out today. This is a unique opportunity designed for independent thinkers and leaders driven to achieve their full potential while empowering others. It’s not for everyone—specifically, it’s not suitable for students or individuals seeking sponsorship to work in the UK. We seek those who are ready to take charge and thrive in an environment that rewards initiative and self-motivation. Please read the screening questions before applying.

Required to develop and implement policies and procedures to deal effectively with customer requirements and complaints Provide feedback to internal teams based on customer concerns and suggestions for product and service improvements. Develop and implement customer care strategies to improve customer satisfaction and retention. Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Prepare regular reports on customer service metrics and present findings to senior management. Ensure that the customer care team is fully trained in using support systems to their full potential.