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Application Operations Engineer Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have an exciting opportunity to join our community of experts at DWP Digital as an Application Operations Engineer within our Centralised Application Support Services (CASS) that spans DWP Digital. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions, positively changing how government work. We design, build, and run digital public services, making them simpler and faster for everyone. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? • Previous experience providing the technical application support of services during major incidents including the understanding and exposure of the ITIL Service Management Framework., • User Focus - Evidence of successfully communicating complex technical information to stakeholders whilst influencing their decision making., • Continual Improvement - Evidence of proactively seeking and implementing improvement initiatives from a technical and process angle., • Service Focus - Evidence of collaborating with other technical teams to provide a quality service. You and your role We're looking for Application Operations Engineers to help keep our applications running smoothly and make them even better. You'll work with a mix of technologies, from Linux and Windows servers to databases, cloud platforms and third-party software. Every day is different, you might be troubleshooting issues, deploying changes, monitoring performance or improving processes. You'll be part of a collaborative team, sharing knowledge and working closely with developers, architects, testers and other specialists. We use frameworks like ITIL, Agile and Scrum to make sure everything runs efficiently and delivers real value to our users. On the technical side, you'll get hands on experience with managing certificates and key exchanges, diagnosing networking issues and working across both cloud and on-prem environments. You'll also be involved in proactive monitoring, implementing fixes and contributing to continual service improvements to keep our applications secure, stable and high performing. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £39,621 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £10,000 per year. Holidays: A generous leave package starting at 24 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: • Flexible working including flexible hours and flex-friendly policies, • Time off volunteering and charitable giving, • Bring your authentic self to work with 'I Can Be Me in DWP', • Discounts and savings on shopping, fun days out and more, • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference, • Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: • DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, • Diverse and Inclusive Leadership at Digital Leaders Awards 2024, • Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, • Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Pay up to £78,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Own the testing strategy for DWP's data transformation. You'll lead test engineering for the migration of our core analytics platform, and define strategy, mentoring engineers to integrate testing into agile delivery, playing a key role in ensuring quality and performance in one of the UK's largest digital modernisation programmes. DWP. Digital with Purpose. We are looking for a Senior Data Test Engineer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? • Analytical Thinking & Problem Solving - You can analyse complex requirements to identify gaps and risks, think creatively, and ask probing questions to critically evaluate findings. You lead investigations to synthesise conflicting information into clear, actionable recommendations., • Non-Functional Testing Expertise - You have extensive hands-on experience in designing and executing a wide range of non-functional tests. You communicate results effectively to technical and non-technical stakeholders, make informed decisions on testing approaches and priorities, and coach others while raising and prioritising defects based on severity., • Agile & Lean Delivery - You apply Agile and Lean principles to optimise delivery and testing processes, encourage experimentation and adaptability, support teams in visualising outcomes and prioritising work, and ensure delivery meets agreed MVP standards. You and your role We're looking for a Senior Data Test Engineer to join our Data Enablement team, an integral part of DWP's digital modernisation programme. This team owns data-enabling products and is driving transformation to deliver managed data through new, innovative solutions. You'll work on the Strategic Modern Analytical Tooling programme, helping migrate and modernise our core analytical platform from SAS 9.4 to SAS Viya. In this role, you'll define the overall testing strategy, lead test engineering teams, and oversee all testing activities. You'll ensure best practices are embedded, drive improvements, and share knowledge across teams. You'll also set up test infrastructure, select the right tools, and monitor performance to reduce technical debt. Collaboration is key, you'll work closely with other teams in the software development lifecycle to align goals and integrate testing into agile delivery. Beyond delivery, you'll champion continuous improvement by running reviews, mentoring team members, and leading community discussions on the latest trends and tools. You'll support professional development, contribute to recruitment, and help shape standards for testing practices. Regular travel to other digital hubs will be required, and this will be discussed further if you're successful. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £78,205. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £X per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: • Flexible working including flexible hours and flex-friendly policies, • Time off volunteering and charitable giving, • Bring your authentic self to work with 'I Can Be Me in DWP', • Discounts and savings on shopping, fun days out and more, • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference, • Sports and social activities, • Professional development, coaching, mentoring and career progression opportunities. And We Have An Award-winning Environment And Culture • DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, • Diverse and Inclusive Leadership at Digital Leaders Awards., • Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, • Recognised as one of the Best Public Sector Employers at 2025 Women In Digital Awards Process We know your time is valuable so our application and selection process is just two stages: • Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through., • Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

As an Associate IT Service Manager, you will: • Provide a single view on service performance for key stakeholders., • Provide IT business support and make sure that Products and Services deliver the best value for money in meeting business and user requirements. There are several new Digital services being on-boarded where the team support is vital, to ensure effective and efficient use in Operations., • Use your analytical and problem-solving skills, to ensure effective management of issues raised. Behaviours We'll assess you against these behaviours during the selection process: • Managing a Quality Service, • Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: • Operational Management, • Customer Services Management Benefits Alongside your salary of 32,137, Department for Work and Pensions contributes 9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information Existing Civil Servants who secure a new role on lateral transfer willmaintaintheir current salary. Existing Civil Servants who gain promotion will either move to the bottom of the gradepay scale or get a 10% increase to their current salary whichever would be the greater.New entrants to the Civil Service will join on band minimum. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Technical skills. Stage 1: Application Your application will consist of two parts: 1. A Personal Details application form., 2. Behavioural and technical statements (up to 250 words each). These include: • Lead Behaviour: Managing a Quality Service - Keep colleagues and stakeholders informed while delivering customer service that balances quality with cost-effectiveness., • Communicating and Influencing - Communicate clearly and concisely in all formats, respond constructively to feedback, and manage challenging conversations with confidence and sensitivity., • Operational Management - Understands the operational processes of running and maintaining product or service. An initial sift will be conducted using the lead behavioural statement stated above. Candidates who pass the initial sift will progress to a full sift. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Important information • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your behavioural or technical statements contains any personal details your application will be withdrawn. If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours and Technical Skills listed above. Interviews will take place from early January 2026. Sift and Interview dates to be confirmed. Other information: If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All successful candidates and those placed on reserve will be posted in merit list order by location. Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role. Further Information Find out more about Working for DWP For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. A reserve list may be held for a period of 12 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Arshid Ali Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)

DWP Infrastructure Services (Networks) is responsible for managing a range of Network Services and Products. Working in collaboration with a range of partners, stakeholders and suppliers we ensure the operational stability, availability and quality of DWP Networks. These Networks are fundamental to the successful delivery of DWP services to citizens across the UK (800+ sites). You would be required to demonstrate an excellent understanding of your products and services utilising a number of systems and tools to support the effective management and performance of the Network. Daily Responsibilities: • Support engineers using Incident and Problem Management processes, including high-pri ority cases, stakeholder engagement, and proactive resolution., • Manage supplier cases end-to-end, ensuring incident resolution and root cause analysis; assist project teams with network troubleshooting and support., • Analyse complex data to improve performance, identify root causes, prevent incidents, and drive service enhancements., • Lead and manage change processes, collaborating closely with engineers., • Produce and maintain performance reports (e.g., capacity) to enhance network health and user experience., • Build strong relationships across Network Services, balancing competing priorities., • Track and manage network assets, maintaining documentation via CMDB., • Ensure products/services meet security standards and manage vulnerabilities with internal engineers and security experts., • Contribute to the Network Digital roadmap and manage product lifecycles from setup to end of life., • Maintain operational risk registers, ensuring mitigation plans are in place., • Support onboarding of new products/services, including process and communication development., • Create and review service management documentation (processes, guidance, instructions)., • Assist product teams with financial oversight, ensuring value for money., • Work with vendors to ensure compliance and refresh contracts as needed. Person specification See selection process for further details. If you would like to learn more about the role, please contact . Technical skills We'll assess you against these technical skills during the selection process: • Technical Breadth Benefits Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information The salary for this role is 38,772 to 39,621 Existing Civil Servants who secure a new role on lateral transfer willmaintaintheir current salary. Existing Civil Servants who gain promotion will either move to the bottom of the gradepay scale or get a 10% increase to their current salary whichever would be the greater.New entrants to the Civil Service will join on band minimum. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below: • Proven experience and knowledge of Product ownership and Product management in an IT environment., • Track record of developing effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams., • Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal.T his includes the capability to translate a technical problem into language that all stakeholders can understand., • Demonstrable experience of analysing and interpreting complex data and/or technical information, using sound judgement, to recommend considered approaches to improve situations and tasks and give explanations to colleagues, stakeholders and customers using the most appropriate method of communication to simplify and ensure understanding., • Proven experience of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of: Technical Breadth. The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. If youre successful at the sift stage, youll be invited to a video interview via Microsoft Teams. During the interview, youll be assessed against the experience criteria listed under both the essential and technical skill. Interviews will take place from mid January 2026. Sift and Interview dates to be confirmed. Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Richard Hanley Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 (3) Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview (18) Opens in new window (pdf, 635kB)

A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this role level, you will: • Network and communicate with senior stakeholders across organisations., • Proactively seek opportunities for digital transformation., • Support multiple teams, finding and using best practice and emerging technologies., • Inspire other architects and help them understand how to deliver the goals of the organisation., • Be responsible for governance, solving complex and high risk issues or delivering architecture design., • Provide mentoring within teams., • Provide leadership to other architects and other technical resource. Person specification When giving details in your employment history and personal statement you should highlight your experience in line withessential criteriabelow: • Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects., • Architecture design informed through use of principles, patterns, technical radars, practices and standards., • Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live., • Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders., • Architecture design through use of architecture modelling techniques and tools to devise and represent., • Database Design & Management including expertise in database technologies, both relational and NoSQL., • Data Architecture Design - Data Modelling, Master Data Management (MDM), Metadata Management, Data Governance. Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Working Together, • Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: • Architecture communication (Expert), • Architect for the whole context (Practitioner), • Community collaboration (Practitioner), • Making architectural decisions (Expert), • Strategy design (Practitioner), • Technical design throughout the life cycle (Expert) Benefits Alongside your salary of 75,026, Department for Work and Pensions contributes 21,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information The role is part of the Government Digital and Data profession and utilises an enhanced Government Digital and Data Pay Framework linked to capability which provides access to a Government Digital and Data allowance. Pay for this roleis 75,026 to 80,267 , subject to candidate type. In addition to this, the role can attract a Government Digital and Data allowance of up to 24,810 . Please see additional info below regarding candidate type. The value of allowance awarded will be based on an assessment of your skills as demonstrated in the selection process.Government Digital and Data Allowance is a discretionary non-consolidated, non-pensionable allowance. External applicants Pay for this role is 75,026 plus a Government Digital and Data Allowance of up to 24,810, subject to our assessment of capability at interview. Our offer to successful candidates will be based on our assessment of your capability based on the evidence you provide at interview against the listed Technical Skills for the role. There is no negotiation at offer stage. Internal and OGD applicants Pay for the role is from 75,026 to 80,267 , you may also be eligible for a Government Digital and Data Allowance of up to 24,810 , subject to our assessment of capability at interview. Existing Civil Servants who secure a new role on lateral transfer should maintain their current base salary. Existing Civil Servants who gain promotion should eithermove to the bottom of the grade pay scale or receive a 10% increase to their base salary; whichever would be the greater. In addition to your base salary a Government Digital and Data Allowance may be payable based on our assessment of your capability. Our offer to successful candidates will be based on the evidence you provide at interview against the listed Technical Skills for the role. There is no negotiation at offer stage. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Stage 1: Application Your application will consist of three parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria., 3. Personal statement - up to 1250 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification. Further details around what this will entail are listed on the application form. Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide. The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. You will be provided with one combined overall assessment score for both your CV and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history/personal statement contains any personal details your application will be withdrawn. If youre successful at stage 1, you will be invited to a video interview via Microsoft Teams. You will be asked to do a 10 minute presentation to further assess your experience and to assess the technical skill "Architecture Communication (Expert)". Your presentation should focus on the following: Present an example of an architecture design you have defined and delivered that included significant elements of data architecture, database, and API design. Explain how you translated business requirements into technical solutions, detailing your key architecture decisions across application, data, and integration layers; how you applied architectural standards, patterns, and modelling techniques (such as ER modelling, API specifications, and data flow diagrams); and how you collaborated with delivery teams through the full lifecycle to ensure data integrity, scalability, and performance. Stage 3: Interview 2 If youre successful at stage 2, you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours and Technical Skills: Behaviours: • Leadership, • Working Together, • Architect for the whole context(Practitioner), • Community collaboration (Practitioner), • Making architectural decisions (Expert), • Strategy design(Practitioner) Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. Applicants for this post must have lived in the UK for 5 years or more during their lifetime for DWP to accept National Security Vetting applications at the Security Check (SC) level. Requests to apply for SC will always be supported where people have lived in the UK for the last 5 years but will be subject to a pre-assessment if they have lived outside the UK during this period. For further information on National Security Vetting please visit the Demystifying Vetting website . Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Mark Harbottle Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 (3) Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview (18) Opens in new window (pdf, 635kB)

As a Lead Software Engineer, youll be a recognised expert in your field, leading the design, development, and support of high-quality software products. Youll set the standard for software craftsmanship, drive innovation, and foster a culture of technical excellence across multiple engineering teams. This is a strategic and hands-on leadership role, where your influence will extend across the organisation and potentially wider government. Key responsibilities include: • Technical Leadership: Define and champion engineering standards, ensuring consistent adoption across teams to deliver robust, scalable, and secure software., • Frameworks & Tools: Lead the design and implementation of frameworks, tools, and processes that enable responsible development, deployment, and monitoring of digital services., • Enablement & Collaboration: Act as a technical enabler, resolving blockers, promoting reuse, and driving collaboration across engineering communities., • Vision & Strategy: Shape the future of software delivery as part of the leadership team, and lead the engineering community through that transformation., • Mentorship & Culture: Foster a high-performance culture, mentoring engineers and ensuring continuous professional development., • Best Practice Evangelism: Promote best practices in design, architecture, and delivery across DWP Digital and beyond.Person specification See selection process for further details. If you would like to learn more about the role, please contact . Technical skills We'll assess you against these technical skills during the selection process: • Leadership and Influence Benefits Alongside your salary of 75,026, Department for Work and Pensions contributes 21,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information Pay for this role is from 75,026 to 92,522. The maximum salary for the grade is 80,267, however a Digital Allowance of up to 12,255 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed. Our offer to successful candidates will be based on an assessment of your skills and experience asdemonstratedat interview. Existing Civil Servants who secure a new role on lateral transfer willmaintaintheir current salary. Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below: • Technical expertise: Proven experience in leading the design, development, and support of complex software products, with the ability to define and implement engineering standards and best practices across multiple teams. A deep understanding of modern software engineering practices including: • Microservices and event-driven architecture, • CI/CD pipelines and DevOps tooling, • Cloud-native development (eg - AWS, Azure, GCP), • Secure coding and performance optimisation, • Persisting data efficiently and securely • Collaboration & Communication: Excellent communication and stakeholder management skills with the ability to work collaboratively across multidisciplinary teams and with external suppliers. Skilled in promoting reuse, knowledge sharing, and cross-team collaboration., • Delivery Focus: Strong organisational skills with the ability to self-manage, prioritise effectively, and deliver at pace. Experience in agile delivery environments, with a focus on user-centred design and iterative development. 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Leadership and Influence: The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. If youre successful at the sift stage, you will be invited to a short video interview via Microsoft Teams to discuss your technical statement. Stage 2: Interview 2 If youre successful at the initial assessment stage, you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed above. Interviews will take place from early January 2026. Sift and Interview dates to be confirmed. Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. Applicants for this post must have lived in the UK for 5 years or more during their lifetime for DWP to accept National Security Vetting applications at the Security Check (SC) level. Requests to apply for SC will always be supported where people have lived in the UK for the last 5 years but will be subject to a pre-assessment if they have lived outside the UK during this period. For further information on National Security Vetting please visit the Demystifying Vetting website . Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Oliver Canham Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 (3) Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview (18) Opens in new window (pdf, 635kB)

• Collaborate with technical teams, support teams and business areas to ensure products meet agreed performance targets in a cost-effective and timely manner., • Manage end-to-end support services and product performance, promoting service quality and improving customer/user experience., • Act as the interface between Digital and third-party suppliers, defining direction and ensuring services meet business needs while delivering best value., • Ensure value and quality for technology solutions, support services and user experience of digital products and services., • Drive analysis and resolution of complex issues, escalating to relevant IT service functions when necessary., • Undertake service management duties including incident management, problem management, SLA and OLA management., • Provide on-call support when required., • Set objectives, manage development of your team members and act as a point of escalation., • Travel between Digital Hubs as required to meet business needs. Person specification See selection process for further details. If you would like to learn more about the role, please contact . Technical skills We'll assess you against these technical skills during the selection process: • Service Management Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary. Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater. New entrants to the Civil Service will join on band minimum. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below: • Proven experience of engaging with key stakeholders to deliver a high standard of customer service and continual improvement., • Proven experience of ensuring change is managed in accordance with appropriate governance to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting agreed Service Management standards., • Demonstrable experience of developing and maintaining Service Management support collateral required to deliver Business outcomes relevant to portfolio, e.g. reports, dashboards, Risk Registers, Service Support Models etc., • Proven experience of the a bility to adjust quickly to changing priorities and conditions and effectively manage complex issues with strong attention to detail. 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Service Management. The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. If youre successful at the sift stage, youll be invited to a video interview via Microsoft Teams. During the interview, youll be assessed against the experience criteria listed under both the essential and technical skill. Interviews will take place from mid January 2026. Sift and Interview dates to be confirmed. Other information: If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Further Information Find out more about Working for DWP For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Oliver Canham Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)

We are looking for a product manager, the key areas you will be responsible for working with, are the Centric and Utilities teams who utilise data to create data driven results for multiple uses and delivers government policy initiatives to improve citizens lives. The migration work is crucial to the department, to ensure delivery of the datasets to OGDs and outside organisations that are depending on DWP data. You will be working with Teams that are on the forefront of Data Transformation. You will work closely with cross functional product teams. These teams are located at Peel Park, Blackpool Digital Hub, so it would be very beneficial to be located within the NW region, to allow hybrid working with the teams. The role will be responsible for making evidenced based strategic and tactical product decisions and making key priority calls. You will be actively involved in developing the product strategy, owning the product roadmap, and communicating product success to stakeholders but also defend controversial decisions about your product. You will also have experience of product management techniques. While you will work independently, youll also be part of a more complex area with the support of a more senior Product Manager. Additionally, youll be a part of our Product Community of Practice, where Product Managers across DWP Digital come together to share learning, discuss their development needs, gain support, and solve for common problems. Person specification See selection process for further details. If you would like to learn more about the role, please contact Technical skills We'll assess you against these technical skills during the selection process: • Product Management Benefits Alongside your salary of 57,946, Department for Work and Pensions contributes 16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information Pay for this role is from 57,946 to 68,205. Our offer to successful candidates will be based on an assessment of your skills and experience asdemonstratedat interview. Existing Civil Servants who secure a new role on lateral transfer willmaintaintheir current salary. Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 750 words. This statement should be used to provide examples of how you meet the essential criteria below: • Have worked with users to identify user needs and represent the user in all product decision making., • Have experience of prioritising backlogs based on user needs, value and effort., • Experience of making a decision at short notice., • Experience of working in an agile team with a focus on iterative development. 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Product Management. The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. If youre successful at the sift stage, youll be invited to a video interview via Microsoft Teams. During the interview, youll be assessed against the experience criteria listed under both the essential and technical skill. You will be asked to do a 10 minutes presentation on thetechnical skill of Product Management focusing on: Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. Applicants for this post must have lived in the UK for 5 years or more during their lifetime for DWP to accept National Security Vetting applications at the Security Check (SC) level. Requests to apply for SC will always be supported where people have lived in the UK for the last 5 years but will be subject to a pre-assessment if they have lived outside the UK during this period. For further information on National Security Vetting please visit the Demystifying Vetting website . Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Oliver Canham Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 (3) Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview (18) Opens in new window (pdf, 635kB)

As an Application Operations Engineer, you will support, manage, maintain, and continuously improve a single application or a suite of applications from a technical and IT Service Management perspective. These applications will range in technology, from Linux to Windows servers, relational and non-relational databases, Cloud and On-Premises based servers and various third-party software. There is also scope to be involved in the management of certificates and key exchanges and the diagnosing of networking issues. You will follow IT Service Management best practice, using frameworks like ITIL 4, Agile and Scrum to ensure service and operational processes run smoothly and deliver value for the end user community. This includes: • Proactively and reactively raising and investigating incidents. Troubleshooting issues reported by users and responding to customer requests., • Carry out the investigation of relevant problem records for their applications., • Actively contributes to the implementation of remedies and preventative measures., • Proactively monitoring applications to ensure their health, availability, and stability., • Raising, coordinating, and deploying changes into the test and live estate., • Carrying out any required testing as part of these releases., • Actively raise knowledge articles to provide guidance to other users and escalate ownership where required., • Sharing your knowledge, experience and best practice including with Associate and fellow Application Operations Engineers., • Escalating to Senior Application Operation Engineers and Lead Application Operation Engineers on success stories and service issues., • Developing and maintaining strong working relationships with a multi-disciplinary team, including Service Owners; DevOps and Site Reliability Engineers; Architects; Testers; Business Analysts; Process Owners; external partners; Other Government Departments and many others., • Taking the lead on or contributing to the identification and where possible implementation of continual service improvements with regards to both technical and process improvements., • Actively raise risks when identified during your course of work and escalate ownership where required., • Being an active member of Centralised Application Support Services function, sharing best practice and knowledge across the function., • You will also take accountability for the development of the associate members within your team. Person specification See selection process for further details. If you would like to learn more about the role, please contact . Behaviours We'll assess you against these behaviours during the selection process: • Changing and Improving, • Leadership, • Managing a Quality Service, • Working Together Technical skills We'll assess you against these technical skills during the selection process: • Service Management Benefits Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Salary Information Pay for this role is from 38,772 to 39,621. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary. Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. () Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 750 words. This statement should be used to provide examples of how you meet the essential criteria below: • User Focus Evidence of successfully communicating complex technical information to stakeholders whilst influencing their decision making., • Continual Improvement Evidence of proactively seeking and implementing improvement initiatives from a technical and process angle., • Service Focus Evidence of collaborating with other technical teams to provide a quality service. 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Service Management. • Previous experience providing the technical application support of services during major incidents including the understanding and exposure of the ITIL Service Management Framework. Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide. The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours: Changing and Improving Leadership Managing a Quality Service Working Together Interviews will take place from mid-January 2026. Interview dates to be confirmed. Questions in Advance To help you prepare and settle into the interview you will be sent the behaviour questions in advance of the interview, 7 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your Behaviours. Candidates should be asked further probing questions if their response is deemed to require further information to determine suitability for the role. Candidates are strongly encouraged to secure their interview slot promptly to ensure fairness in preparation time with the questions provided in advance. Other information: If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. Applicants for this post must have lived in the UK for 5 years or more during their lifetime for DWP to accept National Security Vetting applications at the Security Check (SC) level. Requests to apply for SC will always be supported where people have lived in the UK for the last 5 years but will be subject to a pre-assessment if they have lived outside the UK during this period. For further information on National Security Vetting please visit the Demystifying Vetting website . Further Information Find out more about Working for DWP For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. A reserve list may be held for a period of 3 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Richard Hanley Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)

DWP. Digital with Purpose. Join DWP Digital as an IT Service Manager and play a key role in delivering effective technical services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? As an IT Service Manager at DWP Digital you will play a key role in delivering effective technical services in a fast-paced, evolving environment. You'll support the development and operation of Digital Channels Services that help some of our most vulnerable customers. You'll manage end-to-end service performance, collaborate with technical teams and suppliers, and ensure products meet agreed targets. This includes overseeing major customer-facing services such as one of Europe's largest contact centres, video solutions for assessments, and validation tooling. We're looking for someone with strong service management expertise, stakeholder engagement skills, and the ability to drive continual improvement. You'll ensure changes are managed under robust governance, maintain service management collateral like dashboards and risk registers, and manage large-scale IT services using frameworks such as ITIL. If you're passionate about delivering quality services and improving user experience, this is your opportunity to make a real impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle-upon-Tyne, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: • Flexible working including flexible hours and flex-friendly policies, • Time off volunteering and charitable giving, • Bring your authentic self to work with 'I Can Be Me in DWP', • Discounts and savings on shopping, fun days out and more, • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference, • Sports and social activities, • Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: • DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, • Diverse and Inclusive Leadership at Digital Leaders Awards 2024, • Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, • Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: • Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through., • Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Application Operations Engineer Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have an exciting opportunity to join our community of experts at DWP Digital as an Application Operations Engineer within our Centralised Application Support Services (CASS) that spans DWP Digital. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions, positively changing how government work. We design, build, and run digital public services, making them simpler and faster for everyone. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? • Previous experience providing the technical application support of services during major incidents including the understanding and exposure of the ITIL Service Management Framework., • User Focus - Evidence of successfully communicating complex technical information to stakeholders whilst influencing their decision making., • Continual Improvement - Evidence of proactively seeking and implementing improvement initiatives from a technical and process angle., • Service Focus - Evidence of collaborating with other technical teams to provide a quality service. You and your role We're looking for Application Operations Engineers to help keep our applications running smoothly and make them even better. You'll work with a mix of technologies, from Linux and Windows servers to databases, cloud platforms and third-party software. Every day is different, you might be troubleshooting issues, deploying changes, monitoring performance or improving processes. You'll be part of a collaborative team, sharing knowledge and working closely with developers, architects, testers and other specialists. We use frameworks like ITIL, Agile and Scrum to make sure everything runs efficiently and delivers real value to our users. On the technical side, you'll get hands on experience with managing certificates and key exchanges, diagnosing networking issues and working across both cloud and on-prem environments. You'll also be involved in proactive monitoring, implementing fixes and contributing to continual service improvements to keep our applications secure, stable and high performing. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £39,621 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £10,000 per year. Holidays: A generous leave package starting at 24 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: • Flexible working including flexible hours and flex-friendly policies, • Time off volunteering and charitable giving, • Bring your authentic self to work with 'I Can Be Me in DWP', • Discounts and savings on shopping, fun days out and more, • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference, • Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: • DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, • Diverse and Inclusive Leadership at Digital Leaders Awards 2024, • Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, • Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Business Analyst Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Join DWP as a Business Analyst and help us define solutions that deliver significant value to our customers. You'll work across the full product delivery lifecycle to bring together business needs and technical capabilities. As part of a multi-disciplinary team you'll be using agile methodologies to translate business problems into user needs, developing relationships across departments and selecting the appropriate best practice techniques to ultimately identify process improvements. You'll be leading workshops and focus groups, identifying process improvements, contributing towards prioritisation activities and taking ownership for improving your own knowledge of business analysis and agile principles. If you're looking for a well-defined career path as a Business Analyst, apply now. DWP. Digital with Purpose. We are looking for five Business Analysts to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? • Experience of working as a Business Analyst carrying out a range of analysis activities, • Experience in building strong relationships, analysing and refining user and stakeholder requirements, • Technical business modelling skills, • Identifying improvements and making recommendations You and your role We are looking for Business Analysts to join us in one of 5 teams: Our Digital Channels Strategy Team helps shape the future of how millions interact with DWP services. You will define priorities for channel design and usage, align with business goals, and create seamless experiences for users across benefit areas and product lines. Payments: Be part of the team powering the UK's largest payment operation. We process £177 billion annually for 20 million citizens which is a third of the UK population. Our modernisation programme is building a single trusted payment service to unlock value, reduce risk and transform how DWP delivers financial support. Comms and Collaboration: Work at the forefront of technology services on the Copilot project which is Microsoft's cutting edge GenAI capability. Help us revolutionise how we communicate and collaborate across the organisation. Bereavement and Care: Make a real difference for some of the UK's most vulnerable citizens. Our team designs, delivers, and runs digital services for Attendance Allowance Carer's Allowance Tell Us Once and Bereavement Benefits ensuring compassionate and efficient support when it matters most. Workspaces: We support 123,000 colleagues by delivering the technology that keeps work moving. From laptops and peripherals to identity solutions, job centre systems and accessibility support, you will work across every stage of the product lifecycle. This is your chance to shape seamless workplace experiences and drive innovation at scale. The Business Analyst profession within DWP has a large and active community of practice, which offers significant opportunities to learn. We're keen to invest in our people, and this sense of community - as well as working on projects that positively impact lives - provides a rewarding career for anyone interested in developing as a BA. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447 - £46,547. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 a year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: • Flexible working including flexible hours and flex-friendly policies, • Time off volunteering and charitable giving, • Bring your authentic self to work with 'I Can Be Me in DWP', • Discounts and savings on shopping, fun days out and more, • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference, • Sports and social activities, • Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: • DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, • Diverse and Inclusive Leadership at Digital Leaders Awards 2024, • Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, • Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click APPLY for more information and to start your application.

About Scrumconnect Consulting: Scrumconnect Consulting, a multi-award-winning firm recognized with UKIT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organisational Excellence during the pandemic, is at the forefront of innovation in tech consulting. Our work impacts over 40 million UK citizens, with successful projects in key government departments like the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more. Role Summary: We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: * Lead the development of performance measurement frameworks and meaningful KPIs. * Apply quantitative and qualitative data analysis to drive service improvement. * Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. * Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. * Interpret and analyse user data to guide service design and delivery decisions. * Support the collection, validation, preparation, and cleansing of data. * Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. * Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. * Ensure compliance with digital service standards and accessibility principles. Essential Skills and Experience: * Demonstrated 7+ years of experience working within performance analysis or similar roles. * Strong technical capability in: * Microsoft Power BI * Microsoft Azure Data Services * Google Analytics, Google Tag Manager, BigQuery, Looker Studio * Statistical analysis, hypothesis testing, and significance evaluation * Experience in designing and implementing performance frameworks and KPIs. * Skilled in user-centred analysis, translating user research and behaviour into strategic insight. * Excellent communication skills with the ability to present complex data clearly. * Familiarity with data quality assurance and preparation best practices. Desirable Skills: * Experience in public sector, internal services, or large-scale digital transformation. * Exposure to agile environments and iterative delivery. * Understanding of data privacy, security, and governance frameworks.

The Marketing Industrial Placement will be responsible for assisting and contributing to the CMW R&D team, specifically technical Marketing Support for duration of defined internship (typically 12 months). Provides logistical and administrative support to marketing projects, activities, and marketin

Benefits: /n /n - Cycle to work scheme /n - Free parking /n - Life insurance /n - On-site parking /n - Store discount /n /n Schedule: /n - 8-hour shift /n Experience: /n - Fabrication: 2 years (required).

Air Conditioning Engineer (static) Contract: Key Account Network Location: Blackpool, FY1 3EJ Hours of work: 40 Contract Type: Permanent We are seeking an experienced Air Conditioning Engineer to deliver high-quality maintenance and repair services for HVAC, refrigeration, and chiller systems on a static client site. This role is critical to ensuring all systems operate safely, efficiently, and in compliance with relevant regulations and ISS standards. Job Description The successful candidate will support both planned and reactive maintenance activities, providing reliable building services performance while promoting safe systems of work and excellent customer service. You will work closely with clients and colleagues to maintain optimal environmental conditions and uphold the highest standards of technical expertise. Key Responsibilities * Carry out planned preventative maintenance (PPMs) and reactive repairs on HVAC, refrigeration, and chiller systems. * Diagnose faults and repair compressors, condensers, evaporators, pumps, valves, and associated components. * Service, test, and adjust boilers, ventilation systems, and air-handling units. * Perform skilled electrical tasks on HVAC systems, including motors, controls, and wiring. * Rebuild or repair semi-hermetic compressors and centrifugal chiller components. * Install and calibrate HVAC equipment, including pipework, copper tubing, val...

Lead Technical Architect Pay up to £99,836 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Join DWP Digital as a Lead Technical Architect, designing modern IT architecture for one of the biggest digital transformations in Europe. You'll be supporting major initiatives and working on products and services in a complex digital environment. If you're interested in shaping the future of digital products used by millions of people, this role could be for you. DWP. Digital with Purpose. We are looking for a Lead Technical Architect to join our community of technical experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, we have architectural challenges you won't find anywhere else, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? We are looking for someone who can demonstrate experience in the following areas: • Designing architectures for on-premises, cloud, and hybrid e...

Network Product and Service Owner Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Network Product and Service Owner to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? • Proven experience and knowledge of Product ownership and Product management in an IT environment., • Track record of developing effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams., • Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal. This includes the capability to translate a technical problem into language that all stakeholders can understand., • Demon...

Lead Infrastructure Engineer Pay up to £89,995 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Cloud Infrastructure Engineer who is an expert in your field, skilled in multiple disciplines, a role model in Infrastructure operations and has proven experience in the design, development and support of infrastructure services. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? • Extensive proven experience of providing technical leadership and support within a team of Infrastructure Engineers., • Demonstrable comprehension of Azure., • Expert proficiency of working with networking including DNS, NSGs, VNETS, etc., • Extensive experience of Scripting systems for example Terraform., • Detailed working knowledge and experience of version control systems such as Git, Gitlab CI, Gitlab Dedica...

Overview Join a respected M&E contractor delivering complex projects across the UK. We’re working with a well-established mechanical and electrical contractor based in Blackpool to recruit an experienced Mechanical Estimator. This full-time, permanent position is ideal for someone with a solid estimating background who enjoys working on diverse projects ranging from education and healthcare to high-rise residential and commercial developments. If you are an experienced Mechanical Estimator looking for a challenging and rewarding role with a company that values quality, innovation, and career development, this is a fantastic opportunity to advance your career. About the Company Our client is one of the North-West’s leading M&E contractors, with over two decades of proven project delivery. They provide full mechanical and electrical services from design and build to facilities management. Projects typically range from £250k to £6m in value, with a client base that includes schools, hospitals, high-rise apartments, and even football stadiums. They’re known for their collaborative approach, high technical standards, and commitment to getting things right the first time. You’ll be joining a close-knit estimating team backed by strong commercial and operational support. What You’ll Be Doing * Preparing detailed mechanical cost estimates and tender submissions across multiple se...

Role An excellent opportunity for an experienced Paraplanner to join a well-established, fast growing and highly respected Independent Financial Adviser. Working within the existing Paraplanning team, this is a varied and dynamic role with exposure to HNW and complex financial planning cases. You will have an excellent track record as a Paraplanner working with an Independent Financial Adviser or Wealth Management business, using your technical expertise in all aspects of financial planning. Must have a professional attitude, with meticulous attention to detail and a solution focused mindset. The successful candidate will play a pivotal role in providing comprehensive support to the Financial Advisers. Responsibilities: • Analyse client information from Fact Finds, existing records and meeting notes, • Conduct advanced financial analysis, cashflow modelling, pension & investment research and IHT planning, • Support advisers ahead of client meetings/reviews and analyse client’s existing portfolios, • Research products and services to make suitable recommendations, • Prepare suitability reports with appropriate disclosures and illustrations, including but not exclusively; new investments, transfers, drawdown, IHT and protection business, • Attend client meetings with financial advisers when required, • Work closely with all members of the team to ensure time...

Product Development Assistant | Lancashire | £28,000 - £32,000 This pivotal role sits within an established umbrella business that brings together three highly successful brands, whose products are proudly stocked by some of the UK's biggest retailers including ALDI, NEXT, Dunelm, and more. As part of this dynamic group, the Product Development Assistant will play a key role in supporting the Design & Product Development Manager, helping to bring new ideas to life across a diverse mix of product categories. This is an excellent gateway role into new product development, offering hands-on experience in design, sourcing, and supply chain management within a fast-paced, creative environment within retail. The ideal candidate will have a minimum of two years' experience in buying, product development or sourcing, with the ability to work independently and collaboratively as part of a wider team. Key Responsibilities: Communicate design briefs and product development requests to sourcing colleagues in the Far East. Arrange time-critical samples and manage all related product administration through in-house systems. Input relevant data into customer portals to ensure key accounts remain updated and aligned with critical path requirements. Request and manage costings for approved designs from internal and external suppliers, maintaining accurate costing records. Liaise with the Design Manager to update on sample progress, ensuring all product details and final costs meet design and target expectations. Build and maintain strong relationships across the wider supply chain to drive collaboration and product development opportunities. Conduct competitor research and produce regular comp shop reports to inform sales and design strategies. Create and update design BOMs within relevant portals. Confirm final approved sample details with the supply chain to raise purchase orders with the accounts team. Compile and present reports for key customer accounts to support ongoing product development initiatives. Develop a clear understanding of all technical and audit requirements to ensure samples meet customer standards and brand expectations. Experience & Qualifications: Proven experience as a Design and Product Development Administrator (or similar role). Strong competency in Microsoft Office. Ability to manage multiple tasks, plan workload efficiently, and maintain accurate master data. Proactive and highly organised, with solid administrative experience in a related sector. Strong analytical skills with the ability to collect, interpret, and communicate data across multiple projects with precision and attention to detail. Excellent verbal and written communication skills. Knowledge of manufacturing processes, ideally across homewares and lifestyle product categories. A passion for creativity, product design, and detail. BBBH38497 TPBN1_UKTJ