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Job Title: Technical Support & Customer Experience Manager Location: UK HQ (Loughborough) or hybrid Reports To: Director – Product Sales Job Type: Full-Time Position Overview We are seeking a dynamic Technical Support & Customer Experience Manager to lead our support and customer success initiatives. This role combines technical expertise with leadership, focusing on delivering exceptional customer experiences, resolving technical issues, and enabling our clients to maximise the value of our IoT solutions. You will oversee a team of support engineers, coordinate cross-functional problem-solving, and ensure our support processes align with customer expectations and business goals. Key Responsibilities: • Lead, mentor and manage the technical support, training and customer experience team, fostering a high-performance, customer-centric culture., • Act as the primary escalation point for complex technical issues related to our range of IoT products., • Develop, implement, and continuously improve technical support workflows, tools, and knowledge bases., • Partner with sales, product management and engineering teams to address customer feedback and drive product improvements., • Ensure timely and effective resolution of customer inquiries via phone, email and digital support channels., • Track and analyse customer support metrics, generating insights to improve satisfaction and operational efficiency., • Develop training programs and resources to ensure team members are knowledgeable about product features, system integrations and industry best practices., • Champion a proactive approach to customer experience, identifying opportunities to enhance client satisfaction and retention., • Support onboarding of new customers, ensuring smooth integration of customers into training programmes and support structures., • Maintain a deep understanding of industry trends, competitor products, and customer needs to inform strategic decisions. Qualifications • Bachelor’s degree in Engineering, Information Technology or a related field (or equivalent experience)., • 5+ years of experience in technical support or customer experience management, preferably in IoT, building management systems, HVAC, or smart building technology., • Strong understanding of IoT devices, networking, cloud platforms and building automation systems., • Excellent leadership, coaching and team development skills., • Demonstrated ability to handle complex technical issues and communicate solutions clearly to both technical and non-technical stakeholders., • Experience with CRM, ticketing systems and customer success platforms., • Exceptional problem-solving, organisational and analytical skills., • Customer-focused mindset with a passion for delivering outstanding experiences. Preferred • Experience in a B2B distribution or reseller environment., • Familiarity with energy management, HVAC protocols (BACnet, Modbus), and smart building standards

You will be an experienced Cook/Chef Manager, used to cooking using fresh seasonal ingredients at volume, managing your kitchen and liaising directly with onsite clients. Job Title: Cook Manager. We’re open to people

Exciting Opportunity: Instrument Lifecycle Coordinator Are you looking to take your expertise in laboratory equipment management to the next level? A leading CDMO is seeking an Instrument Lifecycle Coordinator to join their Laboratory Services team in Loughborough on a 12-month contract.Job Title:

Job Title: Project Manager Location: Mountsorrel, Leicestershire Salary: Competitive Job Type: Full-time, Permanent About us: Danaher & Walsh is a long-established and growing civil engineering contractor that operates across the Midlands. You'll have a proven background in managing civil

Business Development Manager Warehouse Loading Bay Systems Job Title: Business Development Manager Warehouse Loading Bay Systems Industry Sector: Warehousing, 3PL, Industrial, Food & Beverage, Distribution Centres, Retail, Safety, Logistics, Industrial Door Installers, Loading Bay Installers, Distribution, End Users, Retailers xwzovoh and Health & Safety Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Area to be covered: National North & Midlands focus... JBLK1_UKTJ

Job Title: MET Technician (Contract – Outside IR35) Location: Loughborough Rate: £19 per hour About the Role: We’re looking for an experienced MET Technician to join our client on a contract basis (outside IR35) in Loughborough. Key Responsibilities: * Strip and refit vehicl

Job Title: Site Supervisor Location: Loughborough (UK travel required) Salary: £45,000 - £50,000 + benefits + vehicle About the Role: We are seeking a proactive and organised Site Supervisor with steelwork experience to join our team. You will be responsible for preparing and managi

Job Title: Contract Mechanical Fitter Location: Loughborough.Must be flexible with start times Hourly Rate: £19 per hour Umbrella Job Description: We are seeking a skilled Mechanical Fitter to join our team on a contract basis.The ideal candidate will have experience in assembling, i

JOB TITLE: Lead Air Conditioning Engineer / HVAC Supervisor. COMPANY INFORMATION - Lead HVAC Engineer / Senior Air conditioning engineer. Reputable and well established company specialising in buildiung services including electrical, mechancial, air conditioning/HVAC.

Job Title: FLT Driver / Production Serviceman Location: Loughborough, Leicestershire Duration: 6+ months Shifts: Days We are currently recruiting for a Production Serviceman that holds a valid FLT Licence for an ongoing contract based in Loughborough. Key Duties & Responsibilities: * Maintain and

Job Title: Female Care Assistant.

Job Description Job Title: MET Technician (Contract Outside IR35) Location: Loughborough Rate: £19 per hour About the Role: Were looking for an experienced MET Technician to join our client on a contract basis (outside IR35) in Loughborough.