Order Coordinator
10 days ago
Cambridge
Job Title: Order Fulfilment Coordinator Location: Cambourne Department: SSC UK Customer Operations Principal Purpose The Order fulfilment team is responsible for the accurate loading, processing and administrative activities that support the order management process. As a part of the order fulfillment team, the individual will assume the responsibility for successful order management, internal and customer communication, delivery status and invoicing responsibilities. Principal Elements • Working efficiently within CRM, • Sales order processing & invoicing in SAP, • Dealing with enquiries, • Processing credits, sales returns / Out of box failures and warranty replacement goods, • Processing of purchase orders to factories and third party suppliers., • Maintaining e-mail inboxes, • Updating customer details in CRM, • Ensuring timely deliveries of orders to customers, • Liaising with customers and area managers, • Support demo processes and installations, • Identification of issues and working collaboratively with the appropriate support teams to solve at the root cause, • Continuous improvement of order transaction quality, revenue management and customer experience, • Drive order automation where appropriate Candidate Requirements: • Strong understanding, and experience of an Orders process flow from creation to invoice, • Receive and process orders to a consistently high quality, • Run acknowledgement exception reports and manage and administrate the resolution of order discrepancies including pricing, ship dates, and quantities, • Proactively manage disputes, working collaboratively with AP with resolution of any vendor invoice discrepancies, • Update customers and work collaboratively with internal teams to optimise business impact and revenue, • Research and resolve customer order issues, • SAP S/4 experience is essential., • Salesforce experience preferred but not essential, • Microsoft Office skills at intermediate level, • Candidate must be able to work quickly and efficiently in a pressurized environment with a good work ethic, • Attention to detail is essential., • Able and willing to learn new roles, • Customer focus, collaborative, • Continuous improvement mindset