Stockroom Manager
hace 8 días
City of London
Job Role: Stockroom Manager Reporting to: Store Manager Location: ME+EM, Marylebone, London Contract type: Full Time About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the role: The Stockroom Manager is a key leader within the store environment, responsible for driving all back-of-house operations with precision, professionalism, a commercial mindset and a commitment to excellence. This role ensures the accurate receiving, storing, replenishment, and movement of merchandise while maintaining optimal stock levels to support sales performance. The Stockroom Manager leads and develops the stock team, champions system and process improvements, and acts as the primary liaison between the store, head office, and external partners for all stock-related matters. They ensure that daily operations, stock audits, and omnichannel fulfilment are completed efficiently and to brand standard, all while upholding health, safety, and security compliance. The Stockroom Manager supports both the sales floor and customer communication when required, representing the brand with integrity at all times. Responsibilities Systems &Operations • Lead all stockroom operations, ensuring accurate receiving, storing, processing, and replenishment of merchandise., • Be an expert in EPOS and ERP Inventory Management platforms, and confidently identify and champion new processes and system improvements., • Oversee omnichannel fulfilment, ensuring orders are processed, packaged, and dispatched to luxury brand standards., • Maintain stockroom compliance with health and safety regulations, ensuring safe storage, organised inventory, and functional equipment., • Manage inventory accuracy through regular cycle counts, audits, and discrepancy investigations., • Drive operational efficiency by monitoring negative stock, ensuring ticketing accuracy, managing defective goods, and implementing corrective actions., • Identify workflow inefficiencies and propose solutions to optimise space, accessibility, and replenishment processes., • Act as a key systems user and trainer, supporting onboarding and continuous development for all stock-related processes., • Maintain strong communication with Head Office teams (Retail Operations, Merchandising) and external partners (delivery providers, warehousing). Leadership • Lead, motivate, and develop the stockroom team, ensuring tasks are completed efficiently, accurately, and to brand standard., • Coach team members in best practice, identifying training needs and delivering development programmes to build skills and knowledge., • Set clear expectations and priorities, conducting performance reviews and providing continuous feedback., • Act as the voice of the stock team within the store and wider business, championing continuous improvement and cross-functional collaboration., • Communicate effectively with Store Management, Sales, and Visual Merchandising teams to align stock operations with business needs, product launches, and capacity planning., • Demonstrate exemplary professionalism in timekeeping, administration, communication, and customer care. Management • Organise daily and weekly workflows for the stock team in line with business needs, deliveries, recalls, and new product launches., • Maintain optimal stock levels to support store sales goals and minimise overstock., • Lead and execute stock takes and cycle counts, ensuring thorough preparation, accurate reporting, and implementation of corrective measures to reduce shrinkage., • Review incoming product and manage stockroom layout adjustments, collaborating with Compliance and Store Management where necessary., • Ensure timely completion of all inventory-related tasks—including transfers, returns, reservations, and damages—while maintaining high standards of organisation and accuracy., • Uphold strict health, safety, and security protocols, controlling access and ensuring safe stockroom operations., • Manage customer enquiries related to stock and fulfilment when required, acting as a professional brand representative. Key Performance Indicators (KPIs): • Stock Accuracy: Cycle count results, audit accuracy, shrinkage rates., • Operational Efficiency: Timely completion of deliveries, transfers, allocations, and omnichannel orders. Team Development: • Skill progression, training effectiveness, performance improvements., • Replenishment Quality: Stock availability, overstock control, product flow., • Stockroom Standards: Organisation, cleanliness, compliance, and system accuracy. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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