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Job Title: Senior Customer Support Management Professional Location: Yeovil, UK (Hybrid) 3 onsite 2 at home Pay Rate: £24-£30 per hour Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs. About the Role: Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders. You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement. ________________________________________ Key Responsibilities Customer Engagement & Programme Delivery * Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction. * Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management. * Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme. Operational & Supply Chain Interaction * Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets. * Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation. * Support sourcing/procurement-related coordination as required. Process & Continuous Improvement * Identify gaps in current customer support processes and recommend or implement improvements. * Contribute to operational excellence initiatives across customer support, supply chain, and programme functions. Programme Leadership & Reporting * Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure. * Support transformation project reporting, tracking, and governance activity. * Provide timely and accurate updates to the Senior Project Manager and leadership teams. ________________________________________ You Must Have * 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role * Strong organisational capability, drive, and the ability to work independently. * Experience working with ERP systems (ERP familiarity required; SAP strongly preferred). * Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders. * Ability to work in a fast-paced environment and manage multiple priorities. ________________________________________ We Value * Degree in Business Administration, Supply Chain, Engineering, or a related field. * Aerospace or industrial sector experience (preferred but not required). * Background or exposure to procurement, supply chain, or sourcing (highly desirable). * Strong decision making and problem-solving skills. * High emotional intelligence and strong communication skills. * Passion for exceptional customer service and continuous improvement. Apply Now: If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you! TPBN1_UKTJ

Senior Customer Support Management Professional Project-Based Contract (6–12 Months) Location: Yeovil – Hybrid (typically 3 days on-site, 2 remote; increased on-site during onboarding) Reporting to: Senior Project Manager – Transformation Projects An established aerospace and industrial organisation is seeking an experienced Senior Customer Support Management Professional to support a high-visibility transformation programme. This is a project-based contract role suited to a confident, customer-focused professional who thrives in complex, fast-paced environments and is comfortable operating with a high degree of autonomy. The role will act as the primary liaison for a key customer escalation, working closely with the customer and coordinating internally across Supply Chain, Engineering, and Programme teams, as well as with external partners such as Ontic. Approximately 60–70% of the role will be customer-facing, with the remainder focused on internal coordination and delivery. Key Responsibilities Customer Engagement & Programme Delivery Lead day-to-day customer relationship management, ensuring high levels of service delivery and satisfaction. Act as the primary point of contact for customer escalations, supporting recovery plans, communication flow, and expectation management. Build strong, trusted working relationships with customer stakeholders and external partners.Operational & Supply Chain Coordination Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery. Liaise proactively with site-based and cross-functional teams to ensure alignment on priorities and risk mitigation. Support sourcing and procurement-related coordination where required.Process Improvement Identify gaps in existing customer support and operational processes, recommending or implementing improvements. Contribute to continuous improvement and operational excellence initiatives across customer support and programme delivery.Programme Leadership & Reporting Operate with minimal supervision, taking ownership of actions and driving them through to completion. Support project reporting, tracking, and governance activities. Provide clear, timely updates to the Senior Project Manager and leadership stakeholders.Essential Experience Minimum 3 years’ experience in Customer Support Management or a similar customer-facing operational or programme role. Strong organisational skills with the ability to work independently and manage multiple priorities. Experience working with ERP systems (SAP strongly preferred). Proven ability to build effective relationships with customers, suppliers, and internal stakeholders. Comfortable working in a fast-paced, change-driven environment.Desirable Degree in Business Administration, Supply Chain, Engineering, or a related discipline. Aerospace or industrial sector experience. Exposure to procurement, sourcing, or supply chain functions. Strong problem-solving and decision-making capability. High emotional intelligence and excellent communication skills. A genuine passion for customer service and continuous improvement.Contract & Working Pattern 6–12 month contract 37 hours per week, core hours 09:00–16:00 (flexibility expected for customer or travel needs) Hybrid working model with increased on-site presence during onboarding and key programme phases Occasional UK travel to customers and suppliers may be requiredRate £24–£30 per hour, depending on experience and ability to add immediate valueTo apply or to discuss the role in confidence, please contact: Ian at Holt Engineering (url removed) (phone number removed)

Job Title: Senior Customer Support Management Professional Location: Yeovil, UK (Hybrid) 3 onsite 2 at home Pay Rate: £24-£30 per hour Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs. About the Role: Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders. You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement. ________________________________________ Key Responsibilities Customer Engagement & Programme Delivery * Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction. * Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management. * Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme. Operational & Supply Chain Interaction * Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets. * Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation. * Support sourcing/procurement-related coordination as required. Process & Continuous Improvement * Identify gaps in current customer support processes and recommend or implement improvements. * Contribute to operational excellence initiatives across customer support, supply chain, and programme functions. Programme Leadership & Reporting * Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure. * Support transformation project reporting, tracking, and governance activity. * Provide timely and accurate updates to the Senior Project Manager and leadership teams. ________________________________________ You Must Have * 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role * Strong organisational capability, drive, and the ability to work independently. * Experience working with ERP systems (ERP familiarity required; SAP strongly preferred). * Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders. * Ability to work in a fast-paced environment and manage multiple priorities. ________________________________________ We Value * Degree in Business Administration, Supply Chain, Engineering, or a related field. * Aerospace or industrial sector experience (preferred but not required). * Background or exposure to procurement, supply chain, or sourcing (highly desirable). * Strong decision making and problem-solving skills. * High emotional intelligence and strong communication skills. * Passion for exceptional customer service and continuous improvement. Apply Now: If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you

Morson Talent are currently recruiting for a Customer Support Management Professional to work on behalf of one of our prestigious clients based in Yeovil. This is a 6-month contract role, with the possibility of extension. You will report directly to the Senior Project Manager for Transformation Projects, working out of our clients' Yeovil site. In this role, you will have a significant impact on leadership and team management, customer satisfaction, operational excellence, cross-functional collaboration, and business growth. At our clients', people leaders play a critical role in developing and supporting employees to help them perform at their best and drive change across the organisation. You will help build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture. KEY RESPONSIBILITIES - Ensure exceptional service delivery and high levels of customer satisfaction - Develop and implement strategies to improve customer support processes and procedures - Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience YOU MUST HAVE - Proven experience in customer support management or a similar role - Strong leadership and people management skills - Mastery of knowledge in a specific area, or a senior leadership position with a thorough understanding of multiple workstreams - Experience implementing customer support technologies and tools WE VALUE - Strong problem-solving and decision-making abilities - Ability to thrive in a fast-paced, dynamic environment If this position is of interest to you, please apply below or contact Alex for more information. - 01935 403208 or TPBN1_UKTJ

In this high-impact role, the Workday Transformation Project Manager will support the Programme Director in driving the end-to-end Workday transformation. Are you a Project Manager with proven experience of delivering Workday programmes? Have you worked on large-scale transformation and transition e

Programme Manager Local Government Transformation. A Council in the Midlands is embarking on a major, once-in-a-generation transformation, creating a unique opportunity to help design and deliver a new model of local government that works better for residents, communities and partners. As a Program

As we continue to expand our digital presence internationally, we are seeking a commercially-astute eCommerce Manager to drive online revenue growth and optimise our website’s commercial performance. Commerce Manager on a permanent contract, located in the UK.

SAP S/4HANA Public Cloud finance transformations. Program Manager – SAP S/4HANA Public Cloud (Finance). This role requires strong leadership, strategic thinking, and disciplined execution within a global transformation environment.

We are looking for an Oracle ERP Finance Transformation Manager to lead complex, high-profile Oracle Finance Transformation global programmes. Delivering end-to-end Oracle Finance Transformation programmes. Demonstrable, hands-on experience leading and delivering Oracle Finance Transformation progra

Any of the following certifications are highly regarded: Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM). Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. As a Manager, ITAM Progr

Thanks for stopping by - and yes, the job title may look a little unconventional.We want this opportunity to be genuinely inclusive and open to people with transferable skills who could excel in this role.Of course, wed love to hear from you if youve worked in a sustainability role or within a susta

Job Title: Transformation Pricing Manager Location: Peterborough, Manchester, London, Stoke-on-Trent (flexible hybrid working) We support remote working with occasional travel to our offices.

Thanks for stopping by - and yes, the job title may look a little unconventional.We want this opportunity to be genuinely inclusive and open to people with transferable skills who could excel in this role.Of course, wed love to hear from you if youve worked in a sustainability role or within a susta

We are looking for a Tax Technology Manager to join our national Tax Technology team.

Finance Transformation Manager. This role requires a hands‑on individual who will deep‑dive into topics with business stakeholders to gain understanding of key issues and work within the Finance Transformation team to problem‑solve and implement actionable solutions leveraging technology to en

Bid Manager at a fast‑growing digital transformation consultancy. As the first Bid Manager, you will establish and lead the bid management function from the ground up, managing complex end‑to‑end proposals while designing the governance, processes, and content infrastructure required to scale.

A leading consultancy in financial services is seeking a Delivery Lead / Program Manager to oversee a transformation program across multiple countries.

A leading sustainability consultancy in London is searching for a Sustainability Consulting Manager.

A leading NHS Trust in the United Kingdom is seeking a Senior Finance Manager to oversee financial operations and management accounts within clinical divisions. The successful candidate will provide proactive financial leadership while working closely with operational teams and system partners to dr

Senior Manager, GBS – Finance Transformation, UK. Deloitte’s GBS practice provides market-leading advisory services supporting the design, execution, transformation and operation of GBS, Shared Services and Business Process Outsourcing (BPO) organisations. As the GBS model increasingly becomes t

TTT is expanding as demand grows for our innovative services and we are looking for an experienced manager or senior manager to join us. Our team of technology, data and business transformation professionals help financial services organisations tackle some of their biggest technology and data chall

A leading consulting firm in London is seeking a Manager in Finance Consulting to drive finance transformation projects.

A leading water utility provider in Greater London is seeking a Treasury Manager to lead their team through significant transformation.

AI Enabled Operational Transformation Senior Manager /Director. Experience with performing operational diagnostics to identify, baseline and quantify improvement opportunities and benefits cases (particularly around technology and automation), end-to-end process transformation, design and implementa

A family-owned company in the food industry is seeking a Senior IT Project Manager to own complex transformation initiatives, including ERP implementations and wider digital transformation programs.

A leading insurance company in Greater London is seeking a Business Solutions Manager to drive strategic initiatives and improve operational efficiency.

A leading consulting firm in Greater London seeks a Senior Manager to lead technology-enabled transformation programmes for public and private sector defence clients. The ideal candidate will have extensive experience in managing transformation initiatives, operating model design, and stakeholder en

Hiring Manager interview: A call with your hiring manager who is overseeing and managing entire engineering function in Goodnotes. Proven track record of leading AI-driven developer productivity transformations (examples: AI code assistants, automated testing frameworks, RAG-based internal search, e

A leading global professional services firm based in London seeks a Senior Manager for its Banking Management Consulting practice.

A leading consulting firm in the United Kingdom is seeking an experienced SAP Programme Manager to lead complex business transformation initiatives.

A leading management consulting firm in the UK is looking for a Manager with healthcare expertise to drive operational change within the NHS.

You will manage treasury operations, oversee financial risk, and lead finance transformation projects that enhance strategic decision‑making and operational efficiency.

Insurance Productivity & Cost Transformation - Senior Manager. We are seeking dynamic and experienced Senior Managers to join our Operations Transformation leadership team responsible for driving innovation and change in the sector. Insurance Productivity & Cost Transformation - Senior Manager.

A leading financial consulting firm is seeking a Senior Program Test Manager for a 1-year project in London or Liverpool. The ideal candidate will have over 20 years of experience in QA or Quality Engineering, with 10 years in Delivery Test Management focusing on complex transformation programmes.

SAP S/4HANA Finance Transformation Senior Manager (CFO & Enterprise Value). Proven experience leading finance transformations in complex system landscapes, including SAP-to-SAP integrations, SAP-to-non-SAP systems, and heritage SAP integrations. Leading complex, large-scale SAP-enabled finance trans

A leading technology and transformation consultancy is seeking a Manager – Oracle Functional Consultant for Finance Transformation in the UK.

A leading technology services firm in London is seeking a PMO Manager with a strong background in the insurance industry. The ideal candidate will support a major enterprise-wide transformation, delivering robust planning and governance across multiple workstreams.

A leading consulting firm in Greater London is seeking a Manager to lead transport-focused transformation programmes. Ideal candidates will have hands-on experience in transport transformation, leadership skills, and comfort with digital technologies.

Senior Manager, M&A (ERP Transformation). Lead large transformational programs for carve‑out or merger integration transactions, providing strategy, QA and PMO support across ERP transformation. Our Mergers & Acquisitions Practice (M&A) is seeking a Senior Manager to join our rapidly growing team

Senior Manager, Finance Transformation – Finance Consulting (Value & Performance Management). Are you passionate about Value & Performance Management and Finance transformation enabled by technology?. You will work in multi-disciplinary teams for some of the biggest and most recognised corporate b

At Deloitte, you'll be joining a highly skilled and diverse Oracle Finance Transformation team within our leading Oracle Delivery Services practice. Proven track record in leading and delivering a team in at least one of the workstreams within Oracle Transformation Programme including Data Migration

Manager, Finance Transformation, Finance Consulting (Value & Performance Management). Manager, Finance Transformation – Finance Consulting (Value & Performance Management) – UK. Leveraging AI and emerging technologies to drive automation, predictive insights, and transformation across the financ

Morgan Asset and Wealth Management – IPB Digital & Data Transformation – Advisor Platform Product Manager, Vice President, London. As a Product Manager, you will define the vision for how Advisors leverage insights and intelligence to serve the worlds most sophisticated clients. As part of the

Manager, Tax Technology and Transformation, London or Belfast. This is an exciting opportunity for a motivated and ambitious individual to join EY’s specialist Tax Reporting & Transformation capabilities within the Tax Technology and Transformation Consulting team.

Senior Transformation & Delivery Manager - Corporate Services. You’ll join the Change & Innovation team to lead transformation and strategic change initiatives across Corporate Services.

You will manage treasury operations, oversee financial risk, and lead finance transformation projects that enhance strategic decision-making and operational efficiency. The business is growing rapidly and undergoing a significant systems transformation to replace legacy platforms.

Capgemini Invent invites you to apply for the Senior Manager – HR Transformation – ServiceNow HRSD role. Senior Manager - HR Transformation - ServiceNow HRSD. Join a forward‑thinking team focused on reshaping HR service delivery and driving transformation that meets today's challenges and anti

A leading assessment solutions company is seeking a Senior Growth Manager in London to manage strategic accounts and deliver workforce transformation.