Transformation manager jobs in WolverhamptonCreate job alerts

Job Description About Aberdeen Aberdeen Group plc is one of Europe’s largest investment companies, and we are built on a long-standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society, and our shareholders. Our business is structured around three distinct areas focused on our clients' changing needs: Aberdeen Investments, Aberdeen Adviser, and interactive investor. As Business Manager to the Chief Client Experience Officer, you will help shape and deliver the client experience agenda while investing in your tomorrow through exposure to strategic leadership and transformation activity across the business. About the Department The Client Experience function is focused on continually improving how clients interact with Aberdeen and ensuring positive outcomes across every stage of the client journey. Working closely with business leaders across Aberdeen Adviser and the wider Group, the team drives strategic priorities, service improvement, governance and performance insight. It operates in a collaborative, fast-paced environment that supports Aberdeen’s ambition to enable our clients to be better investors. About the Role This permanent role, based in Edinburgh, is a unique opportunity to act as strategic partner and trusted adviser to the Chief Client Experience Officer. You will coordinate strategic programmes, oversee delivery of transformation initiatives, provide executive insight and reporting, and ensure strong governance across the Client Experience agenda. Working with senior stakeholders across the organisation, you will translate priorities into structured plans, drive accountability and help deliver measurable improvements for clients, colleagues and the business. The role offers exceptional visibility, influence and career development while helping shape the future client experience strategy. Key Responsibilities • Support the development, prioritisation and delivery of Client Experience strategic and tactical plans while providing trusted advice to the CXO., • Lead executive reporting, performance insight and management information, identifying trends, risks and opportunities that support decision making., • Maintain integrated delivery plans for strategic, operational and service improvement initiatives, ensuring milestones, owners and outcomes are clearly defined., • Coordinate cross-functional programmes, challenge delivery slippage and support readiness and post-implementation reviews., • Design and manage the Client Experience Leadership Team operating rhythm, facilitating planning, prioritisation and follow-through., • Oversee governance, risk and regulatory commitments, supporting Executive, Board and regulatory forums through effective stakeholder management and communications. About the Candidate Essential • Significant experience in a Business Manager, Chief of Staff, project, consulting or senior operational support role., • Proven ability to lead complex cross-functional delivery and drive actions to completion., • Strong analytical capability with experience turning management information and root-cause insight into measurable improvement., • Ability to influence and constructively challenge senior stakeholders within a regulated environment., • Excellent communication, executive presentation, planning and organisational skills., • Ability to balance strategic thinking with operational execution and governance oversight. Desirable • Experience within wealth, platform, pensions, adviser, customer operations or broader financial services environments., • Experience supporting an Executive Committee member or senior business leader., • Understanding of client journeys, service delivery, complaints, customer outcomes and executive MI., • Project management, Lean, Six Sigma or continuous improvement accreditation. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. We want you to be the real you throughout our recruitment process. Sharing your diversity information helps us understand the reach and impact of our hiring practices, and build a workplace where all people can thrive and belong. This information is kept separate from your application and is not visible to recruiters, hiring managers, or assessors at any stage. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits _ Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do _. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you. At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. _, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help. #aberdeenplcjobs

Next Ventures, in partnership with a leading global organisation, is recruiting an experienced Senior SAP Programme Manager to lead large-scale SAP transformation programmes across international business operations. The role requires delivering SAP S/4HANA implementations, migrations, and multi-country rollouts, working with senior business and IT stakeholders to keep programmes on time and within budget. You will build governance, coordinate multiple workstreams, and manage risks, budgets, and #J-18808-Ljbffr

Job Title Head of HR Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Tipton Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do. Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment. As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group. The Head of Human Resources is responsible for developing and delivering the Group's People Strategy, ensuring the organisation has the capability, culture, leadership and resources required to support sustained business growth. Supporting approximately 300 PAYE employees across six operational locations, the role provides strategic leadership for Human Resources, Talent Acquisition, Learning & Development, Reception and Administrative Support functions. The Head of HR will lead and develop a multi-disciplinary people team, ensuring consistently high standards of service delivery, compliance, employee experience and organisational effectiveness. Operating within a rapidly growing and fast-paced environment, the Head of HR will ensure that policies, procedures, systems and management capability evolve in line with business demands. Particular focus will be placed on building manager capability, strengthening accountability, improving organisational performance and embedding a high-performance culture throughout the Group. The Head of HR will act as a trusted advisor to Directors and senior leaders, providing commercially focused people solutions that support operational objectives whilst ensuring legal compliance and best practice. The role is accountable for ensuring the People Function delivers measurable value to the business through effective recruitment, talent development, organisational design, employee engagement, workforce planning and performance management. • Develop and deliver the Group People Strategy, ensuring alignment with business objectives, growth plans and operational requirements., • Provide strategic and operational HR leadership across all Group businesses and locations., • Act as a trusted advisor to Directors and senior leaders on organisational design, workforce planning, employee relations and people-related risk., • Lead and develop the HR, Talent Acquisition, Learning & Development, Reception and Administrative Support functions., • Coach and develop managers to strengthen leadership capability, accountability and people management effectiveness., • Oversee complex employee relations matters, including disciplinaries, grievances, appeals, capability and organisational change processes., • Drive a high-performance culture through effective performance management, engagement and continuous improvement initiatives., • Lead workforce planning, succession planning and talent management activities to support future business growth., • Oversee recruitment, onboarding and employer branding strategies to attract and retain high-quality talent., • Develop and implement Learning & Development strategies, leadership programmes and career development pathways., • Monitor people metrics, KPIs and workforce trends, providing insight and recommendations to senior leadership., • Ensure HR policies, procedures and governance frameworks remain compliant, effective and commercially focused., • Lead organisational change, restructuring, acquisitions and business integration projects where required., • Oversee audits, compliance reviews and risk management activities across all people processes., • Champion diversity, inclusion, wellbeing and employee engagement initiatives across the Group., • Proven experience in a senior HR leadership role within a fast-paced, commercially focused and growing organisation., • Demonstrable success in developing and implementing People Strategies that support organisational growth and performance., • Extensive knowledge of UK employment law, HR best practice and employee relations., • Significant experience leading multi-disciplinary teams across HR, Recruitment and Learning & Development functions., • Proven ability to influence, coach and challenge senior leaders and managers at all levels., • Experience leading organisational change, cultural transformation, restructures and business integrations., • Strong workforce planning, organisational design and succession planning expertise., • Commercially minded with the ability to align people strategies to operational and financial objectives., • Strong analytical skills with experience producing and presenting workforce metrics, KPIs and management information., • Excellent communication, stakeholder management, project management and leadership capabilities., • CIPD Level 7 qualified or equivalent., • Minimum 10 years' progressive HR experience, including significant senior leadership responsibility., • Experience leading HR, Talent Acquisition and Learning & Development functions., • Strong employment law expertise and experience supporting multi-site operations., • GDPR training and experience working within growing, change-oriented organisations. Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. #J-18808-Ljbffr

City of Wolverhampton Council is seeking an experienced Social Work Team Manager to lead the Adult Disabilities Service during a major transformation. You will manage a team of Social Workers and Assistant Team Managers, shaping person-centred practice and ensuring statutory responsibilities are met. You will drive improvements, support performance, and collaborate with partners to deliver positive outcomes for adults with disabilities and those preparing for adulthood. #J-18808-Ljbffr

As Group Manager, you will: • Provide strategic and operational leadership across the Pathway to Independence portfolio., • Lead the development and transformation of therapy-led services, ensuring that occupational therapy and social work practice contribute effectively to prevention, enablement and independence., • Develop a clear service vision and translate it into deliverable improvement plans, performance expectations and measurable outcomes., • Lead and support Team Managers, creating a positive, accountable and learning-focused culture., • Strengthen quality assurance, professional practice, governance and performance management., • Use evidence, data, research and feedback to improve outcomes and redesign services., • Manage demand, capacity, resources and delegated budgets effectively., • Ensure services meet statutory requirements and contribute to the Council's assurance response to the Care Quality Commission., • Build effective partnerships across health, housing, children's services, commissioning and other agencies., • Represent Adult Social Care in corporate, regional and multi-agency forums., • Deputise for the Head of Service when required., This position:, • Requires an enhanced Disclosure and Barring Service check., • Is designated as a politically restricted sensitive post., • Includes membership of the Senior Managers' out-of-hours rota., • May require some work outside normal office hours., • This is a hybrid working role therefore attendance at the office is expected every week. Walsall Council is seeking an experienced and ambitious Group Manager to provide strategic and operational leadership across our Pathway to Independence services. This is a significant leadership opportunity for a qualified and professionally registered Occupational Therapist or Social Worker with a strong track record of leading, developing and transforming therapy-led adult social care services. You will provide clear leadership to services that support adults to maximise their independence, choice and control. Working as part of the Adult Social Care leadership team, you will lead service improvement, strengthen professional practice and ensure resources are focused on delivering effective and sustainable outcomes for Walsall residents. You must be: • A qualified Occupational Therapist registered with the Health and Care Professions Council or a qualified Social Worker registered with Social Work England,, • An experienced senior leader with substantial experience of managing adult social care services., • Able to demonstrate successful leadership and transformation of a therapy-led service, including service redesign, cultural change and practice improvement., • Experienced in leading multidisciplinary teams and supporting managers through significant organisational and operational change., • Committed to strengths-based, person-centred and evidence-informed practice., • Able to demonstrate a strong understanding of relevant adult social care legislation, statutory responsibilities and regulatory expectations., • Experienced in quality assurance, performance management and the use of data to identify priorities and drive improvement., • Able to manage resources and budgets effectively while maintaining service quality and delivering value for money., • Confident in building partnerships and influencing across complex organisational and professional boundaries., • Politically aware and able to operate effectively within a local authority environment., • An inclusive, visible and credible leader who can motivate others, provide constructive challenge and build shared ownership of change., • Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to anytime they were overseas. For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only). At Walsall Council, people are at the heart of everything we do. We are committed to working collaboratively, embracing change, delivering value for money and creating services that the people of Walsall can be proud of. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your 'Supporting Information' - reflects your own voice. #J-18808-Ljbffr

National Grid seeks a Learning Transformation Manager to shape how learning is designed, delivered and experienced across the organisation.

Location: Wolverhampton Rate: £46.00 per hour Contract: Until March 2027 (initial 5-month contract) Hours: 37 hours per week Working Pattern: Hybrid working with a minimum of one office day per week Lead Transformation. Deliver Outstanding Outcomes. Change Lives. City of Wolverhampton Council is seeking an experienced and inspirational Social Work Team Manager to lead its Adult Disabilities Service during a pivotal period of transformation. This is an exciting opportunity to join a forward-thinking Adult Social Care service with an ambitious vision: enabling people with care and support needs to live gloriously ordinary lives, in the place they call home, with the people and things they love, doing what matters most to them. As Team Manager, you will play a key leadership role in driving excellence in practice, supporting continuous improvement, and ensuring adults with disabilities receive the right support at the right time to achieve the outcomes that matter most to them. About the Role You will lead a dedicated team of Assistant Team Managers and Social Workers within the Adult Disabilities Service, supporting adults aged 18+ and young people preparing for adulthood. The service adopts a strengths-based Three Conversations approach, focusing on understanding what a good life looks like for each person and working collaboratively to achieve this. Your leadership will help embed person-centred practice while ensuring statutory responsibilities are met and safeguarding remains at the heart of service delivery. Working closely with the Service Manager, you will drive performance, champion innovation, and support the ongoing transformation of Adult Social Care across Wolverhampton. • Provide effective leadership, oversight, and support to Assistant Team Managers and Social Workers., • Champion strengths-based, person-centred practice across the service., • Ensure compliance with statutory responsibilities under the Care Act and safeguarding legislation., • Lead, develop, and motivate a high-performing team focused on achieving positive outcomes., • Drive service improvement through quality assurance, performance management, and data-driven decision-making., • Manage operational performance, workload allocation, prioritisation, and service delivery., • Oversee complex casework, providing professional guidance and oversight where required., • Manage delegated budgets and ensure value for money in service provision., • Develop strong working relationships with health partners, police, housing, voluntary organisations, and other stakeholders., • Contribute to strategic planning, service development, and policy implementation., • Represent Adult Social Care within multi-agency forums and partnership meetings., • Deputise for the Service Manager when required., • A recognised Social Work qualification., • Registration with Social Work England., • Significant management experience within Adult Social Care., • A strong track record of leading and developing social work teams. Extensive knowledge of: • Care Act 2014, • Mental Capacity Act, • Deprivation of Liberty Safeguards and Community DoLS, • Mental Health Act, including Section 117 responsibilities, • Adult Safeguarding legislation and best practice, • Experience of performance management, quality assurance, and service improvement., • Strong leadership, communication, and relationship-building skills., • The ability to analyse performance data and use insight to drive better outcomes., • A genuine passion for supporting adults with disabilities to live independent and fulfilling lives. This is an opportunity to be part of one of the most ambitious transformation programmes in Adult Social Care. You will join a service that values innovation, professional leadership, and strengths-based practice, where managers are empowered to influence change and help shape the future of adult social care delivery. If you are an experienced Team Manager looking for a role where you can make a real impact on services, staff, and the lives of adults with disabilities, we would love to hear from you. Job Title: Social Work Team Manager - Adult Disabilities Location: Wolverhampton Contract: Until March 2027 Hours: 37 hours per week Office Attendance: Minimum one office day per week Pay Rate: £46.00 per hour If you do not hear back in 5 working days your application has not been successful. Join us in empowering the next generation! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention #J-18808-Ljbffr

Join to apply for the Enterprise Applications Manager role at whg Location: Walsall, West Midlands Contract: Full Time, Permanent, 37 hours per week Closing Date: 9th January 2026 Interview Date: 19th January 2026 (Teams) and 30th January 2026 (In-Person) Are you an experienced applications leader who can shape secure high-performing systems that support great services for colleagues and customers? We’re looking for an Enterprise to lead the strategy, development and support of whg’s core business applications. From housing and finance to HR and customer platforms, you’ll ensure our systems are reliable, secure and seamlessly integrated enabling innovation, transformation and excellent customer experience. You’ll lead a talented team of Application Analysts and Application Support Analysts, building a culture of collaboration, curiosity and continuous improvement. • Leading the strategy, governance and delivery of enterprise applications, ensuring systems are fit for purpose, secure and aligned to business priorities., • Owning the enterprise applications architecture, ensuring interoperability, integration and alignment with wider technology, data and digital strategies., • Defining and managing roadmaps for application lifecycle management, including upgrades, modernisation and rationalisation., • Acting as a key link between business teams and technical specialists to ensure applications deliver measurable value and positive user experiences., • Overseeing application delivery and support, ensuring stability, availability and adherence to SLAs., • Driving continual improvement in application performance, monitoring, resilience and user experience., • Ensuring robust change, release and configuration management across all enterprise systems., • Managing third-party suppliers, contracts, budgets and licensing to ensure strong performance and value for money., • Championing best practice in application design, integration, low-code/no-code platforms, APIs and cloud-based solutions., • Ensuring secure, compliant and accessible application designs aligned with data protection, cyber security and governance frameworks., • Leading, coaching and developing Application Analysts and Application Support Analysts, building a high‑performing, customer‑focused team., • Embedding a culture of continuous improvement, accountability and innovation across application support and development., • Supporting audits, assurance reviews and governance processes, ensuring strong risk management and compliance., • Degree in a technology or related field, or equivalent experience., • Must hold an appropriate professional qualification or have equivalent demonstrable experience (for example, ITIL, TOGAF, or a vendor‑specific certification such as Microsoft)., • Proven experience managing enterprise applications in a complex, multi‑system environment., • Strong understanding of application architecture, integration, and lifecycle management., • Demonstrated experience leading application support and development teams, including vendor management and SLA delivery., • Experience of modern platforms such as Microsoft Azure, M365, Power Platform, or equivalent enterprise ecosystems., • Knowledge of integration technologies (APIs, middleware, ETL) and low‑code or SaaS platforms., • Understanding of ITIL, Agile and DevOps principles and their application in enterprise environments., • Experience managing application budgets, contracts, and licensing., • Working knowledge of cyber security, data protection, and compliance standards., • Excellent leadership, coaching and people‑development skills., • Strong communication and stakeholder management abilities, including the ability to translate technical concepts into business language., • Analytical and problem‑solving mindset with attention to detail and quality. In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive. We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition. We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities. Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan. whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre‑employment screening process. Mid‑Senior level Full‑time Information Technology Non‑profit Organizations, Civic and Social Organizations, and Housing and Community Development #J-18808-Ljbffr

We're looking for an experienced Lean Manager to lead continuous improvement initiatives that simplify processes, enhance customer experiences, and drive operational excellence across the business. This is a highly visible role that sits at the heart of our Customer Experience transformation agenda. Working across Customer Experience, Sales, Operations, Key Accounts and Finance, you'll identify opportunities to remove waste, improve efficiency, reduce customer effort, and embed a culture of continuous improvement. You'll combine Lean methodologies, process optimisation and emerging AI-enabled solutions to deliver measurable improvements that create lasting value for both our customers and our business. • Proven experience delivering Lean or Continuous Improvement programmes within a service, customer experience or operational environment, • Strong understanding of Lean principles, Continuous Improvement methodologies and structured problem-solving techniques, • Experience mapping processes, facilitating workshops and driving sustainable change across multiple departments, • Ability to influence and coach stakeholders at all levels, including senior leadership teams, • Track record of delivering measurable customer, operational or financial improvements, • Knowledge of customer experience metrics such as NPS, Customer Effort Score and First Contact Resolution, • Experience identifying and implementing automation or AI-led process improvements, • Lean Six Sigma Green Belt, Lean Practitioner certification or equivalent experience would be advantageous, • Lead, coach and develop a team of Continuous Improvement, Business Analysis and AI specialists, • Drive cross-functional improvement initiatives across Customer Experience, Sales, Operations, Service, Key Accounts and Finance, • Facilitate workshops, Kaizen events and structured problem-solving sessions to identify improvement opportunities, • Review end-to-end customer and operational processes, identifying waste, delays, duplication, data errors and failure demand, • Design and implement future-state processes, operating standards, process maps and RACI frameworks, • Embed Lean Daily Management, visual management and continuous improvement disciplines across teams, • Coach managers and colleagues in Lean thinking, root-cause analysis, standard work and corrective actions, • Develop quality assurance and audit frameworks to ensure process improvements remain effective and sustainable, • Track and report improvement benefits, ensuring ownership is successfully embedded within operational teams, • Support the adoption of AI-enabled tools and automation opportunities that improve efficiency and scalability, • Partner with senior stakeholders to translate strategic objectives into practical, measurable changes, • Lead initiatives focused on improving customer satisfaction, First Contact Resolution, process reliability, retention and operational performance, • 23 Days Holiday + Bank Holidays, • Company Pension Scheme, • Company Sick pay (after qualifying period), • Cycle to Work Scheme Available, • Employee Reward & Discount Platform, • 24/7 access to Employee Assistance Program through Health Assured, • Access to on-going learning and development via our online learning platforms, • Onsite parking available, • Life Assurance Scheme #J-18808-Ljbffr

We're looking for an experienced Lean Manager to lead continuous improvement initiatives that simplify processes, enhance customer experiences, and drive operational excellence across the business. This is a highly visible role that sits at the heart of our Customer Experience transformation agenda. Working across Customer Experience, Sales, Operations, Key Accounts and Finance, you'll identify opportunities to remove waste, improve efficiency, reduce customer effort, and embed a culture of continuous improvement. You'll combine Lean methodologies, process optimisation and emerging AI-enabled solutions to deliver measurable improvements that create lasting value for both our customers and our business. • Proven experience delivering Lean or Continuous Improvement programmes within a service, customer experience or operational environment., • Strong understanding of Lean principles, Continuous Improvement methodologies and structured problem‑solving techniques., • Experience mapping processes, facilitating workshops and driving sustainable change across multiple departments., • Ability to influence and coach stakeholders at all levels, including senior leadership teams., • Track record of delivering measurable customer, operational or financial improvements., • Knowledge of customer experience metrics such as NPS, Customer Effort Score and First Contact Resolution., • Experience identifying and implementing automation or AI‑led process improvements., • Lean Six Sigma Green Belt, Lean Practitioner certification or equivalent experience would be advantageous., • Lead, coach and develop a team of Continuous Improvement, Business Analysis and AI specialists., • Drive cross‑functional improvement initiatives across Customer Experience, Sales, Operations, Service, Key Accounts and Finance., • Facilitate workshops, Kaizen events and structured problem‑solving sessions to identify improvement opportunities., • Review end‑to‑end customer and operational processes, identifying waste, delays, duplication, data errors and failure demand., • Design and implement future‑state processes, operating standards, process maps and RACI frameworks., • Embed Lean Daily Management, visual management and continuous improvement disciplines across teams., • Coach managers and colleagues in Lean thinking, root‑cause analysis, standard work and corrective actions., • Develop quality assurance and audit frameworks to ensure process improvements remain effective and sustainable., • Track and report improvement benefits, ensuring ownership is successfully embedded within operational teams., • Support the adoption of AI‑enabled tools and automation opportunities that improve efficiency and scalability., • Partner with senior stakeholders to translate strategic objectives into practical, measurable changes., • Lead initiatives focused on improving customer satisfaction, First Contact Resolution, process reliability, retention and operational performance., • 23 Days Holiday + Bank Holidays, • Company Pension Scheme, • Company Sick pay (after qualifying period), • Cycle to Work Scheme Available, • Employee Reward & Discount Platform, • 24/7 access to Employee Assistance Program through Health Assured, • Access to on‑going learning and development via our online learning platforms, • Onsite parking available, • Life Assurance Scheme #J-18808-Ljbffr

Walsall Council is seeking an experienced Group Manager to provide strategic and operational leadership for the Pathway to Independence services. You will drive therapy-led transformation, ensuring occupational therapy and social work contribute to prevention, enablement and independence. As part of the Adult Social Care leadership team, you will shape service improvement, governance and performance, manage budgets and resources, and build strong partnerships across health, housing and #J-18808-Ljbffr

Morson Talent is supporting a leading aerospace manufacturer in the recruitment of a Planning Manager (Manufacturing & Capacity Planning) on a 12-month fixed-term basis. This is a key position within the manufacturing operation, responsible for leading planning activities across a complex machining and processing environment. The successful candidate will play a vital role in balancing demand, capacity, inventory and production requirements while supporting multiple internal manufacturing value streams. This opportunity would suit an experienced Production Planning, Master Scheduling, Production Control or Supply Chain Planning professional who can quickly integrate into the business and operate with minimal supervision. • Lead the Sales, Inventory & Operations Planning (SIOP) process across machining and processing operations., • Review and analyse demand, supply, inventory and capacity plans to identify risks and opportunities., • Develop short and long-term capacity strategies to support manufacturing requirements., • Support internal stakeholders through the early identification and communication of delivery risks., • Own and manage the SIOP review process, including preparation of reports, analysis and presentation of outputs., • Work closely with Operations, Production, Supply Chain and Leadership teams to ensure planning alignment., • Monitor and improve key performance indicators relating to delivery, inventory, capacity utilisation and operational performance., • Support scenario planning, resource planning and capacity modelling activities., • Drive continuous improvement initiatives and process enhancements within planning functions., • Manage planning actions through to completion and ensure delivery against agreed objectives., • Utilise SAP and other ERP systems to support effective planning and decision-making. We're looking for a highly capable planning professional with experience gained within a complex manufacturing environment. • Production Planning, • Master Production Scheduling (MPS), • Capacity Planning, • Production Control, • Supply Chain Planning, • Sales & Operations Planning (S&OP/SIOP), • Manufacturing Operations, • Experience within aerospace, engineering, machining, precision manufacturing or a similar production environment., • Strong understanding of machining, processing or shop-floor manufacturing operations., • Experience balancing customer demand against manufacturing capacity., • Strong stakeholder management and communication skills., • Excellent analytical and problem-solving abilities., • Working knowledge of inventory management principles., • Advanced SAP or ERP system experience., • Advanced Excel and data analysis capabilities., • Degree qualified in Supply Chain, Business, Engineering or a related discipline., • APICS, CPIM or equivalent supply chain qualification., • Experience of Lean Manufacturing, Continuous Improvement, ACE or Six Sigma methodologies., • Experience supporting operational improvement or business transformation projects #J-18808-Ljbffr

Make a Difference Where It Matters Most Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads to play a key role in shaping the future of our housing and property services across the borough. About the roles The Housing and Property Team is recruiting Operations Managers to support the delivery of several key functions. These are senior operational service leadership roles, operating across statutory services and areas that are high-profile, politically sensitive and emotive. Some services operate outside normal office hours, so successful candidates must be prepared to work flexibly when required. Successful postholders will report to the Associate Director Acquisitions, Compliance & Maintenance and will provide oversight across a number of related service areas. • The Operations Manager of Commercial & Contract Management will provide operational leadership across the commercial management and surveying services supporting the Council's residential and non-residential assets, including:, • Commercial management, • Contract management, • Quantity surveying, • Cost consultancy You’ll be joining a council with ambitious plans for improvement and transformation, where your leadership will directly influence services that matter to thousands of residents. We offer: • A senior leadership opportunity within a forward-thinking Housing & Assets Property Group, • The opportunity to shape, develop and improve critical housing and property services, • A collaborative and supportive leadership environment, • Opportunities for professional development and career progression, • Flexible and hybrid working arrangements These are not conventional 9-to-5 roles. The services include statutory responsibilities and functions that operate outside normal office hours. Successful candidates will therefore need to demonstrate the flexibility, resilience and leadership required to respond when operational demands require it. It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that: • is ready to embrace change, providing an environment in which you will be encouraged to make your mark, • is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services, • has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people, • wants borough residents to have their say through our community forums, • dedicates time to meaningful consultation and listen to the views of our residents, • is working with the community to encourage active involvement of our residents #J-18808-Ljbffr

Service Manager –Safeguarding Grade 10 - £69,148 - £72,602 Location – Various including Civic Centre Permanent In Wolverhampton we are relentless in our ambition for people with care and support needs to live gloriously ordinary lives, living in the place they call home, with the people and things they love, doing what matters to them. We truly believe good social care can transform lives. We need a visionary, authentic and dynamic leader to join our extended leadership team and help shape the future of Adult Social Care in Wolverhampton. You will be an inspiring, experienced leader with a track record of supporting teams through change. You will be passionate about embedding a truly person‑centred and strengths‑based way of working and will prioritise a culture of innovation, continuous learning and improvement. This is a unique opportunity to drive forward change at a strategic level to ensure people have the right support, at the right time so they can live their idea of a good life. We have worked with our workforce and listened to the experiences of people to shape our approach. We strongly believe this will ensure Adult Social Care in Wolverhampton is fit for the future and will achieve the best outcomes for people and carers. We recognise the importance of strong strategic leadership in driving forward our vision and supporting transformation. This investment creates an exciting opportunity for a Service Manager to provide leadership across key safeguarding services and help deliver the best outcomes for adults and carers in Wolverhampton. AsService Managerfor Safeguarding, you will be responsible for the established Multi‑Agency Safeguarding Hub (MASH), which is the single point of contact for adults safeguarding concerns. You will provide strategic and operational leadership for safeguarding and exploitation and will also be responsible for the Court of Protection and Funerals Team. You will report to the Head of Service for Safeguarding and Ageing Well. • A career development pathway and substantial training offer. Over85%ofourworkforcearehappywiththelearninganddevelopmentofferand90%saythereisapositivelearningculture, • Reimbursement of Blue Light card membership costs and Social Work England renewal fees, • Four vibrant and active employee networks including four staff equality forums (Race Religion and Belief; Disability and Age; Gender Maternity and Paternity and LGBT+), • Well embedded strengths‑based practice framework which supports us to build strong relationships and connections to help people find long lasting solutions using the Three Conversations© approach., • A commitment to eliminating discrimination and supporting employee wellbeing to ensure a good work/life balance, which includes a strong employee assistance scheme and access to numerous wellbeing resources, • Supportive and flexible working arrangements, which includes some home working, • Retail, leisure, legal and ethical savings and loans through our competitive rewards portal For more information: Working for us | WV Jobs | City of Wolverhampton Council As part of the interview process, candidates will be required to undertake: • A presentation, • A panel interview For further informationabout this post,please contact: Kate Lees, Head of Early Support, Safeguarding and Ageing Well Closing date:8th November 2026 Interviews will take place 24th November 2026 For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification. All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements. Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for. For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents. Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post. We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here. We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against anyindividualon the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here Service Manager - Safeguarding JDPS 1.docx #J-18808-Ljbffr

Make a Difference Where It Matters Most Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough. The Housing & Homelessness service is recruiting Operations Managers to support the delivery of several key functions. These are exciting senior leadership opportunities for experienced and motivated professionals who can lead high-performing teams, drive service improvement and deliver excellent outcomes for our residents. The successful postholders will report to the Associate Director of Homelessness Strategy and Re-settlement and provide operational leadership across a range of important services. The Operations Manager for Dudley Homes will be responsible for the allocation and letting of Dudley's social housing. Ensuring high levels of customer satisfaction throughout the lettings process and maintaining compliance with approved policy and procedures within the service area. Continually reviewing trend data and working with our partners to ensure that Dudley can deliver social housing to meet its need. Why Join Us? You'll be joining a council with ambitious plans for improvement and transformation, where your leadership can directly influence services that matter to thousands of residents. • A senior leadership opportunity within a forward-thinking Housing & Assets service., • The opportunity to shape and improve critical housing and community services., • A collaborative and supportive leadership environment., • Opportunities for professional development and career progression., • Flexible and hybrid working arrangements. These are not conventional 9-to-5 roles. The services include statutory responsibilities and functions that operate outside normal office hours. Successful candidates will therefore need to demonstrate the flexibility, resilience and leadership required to respond when operational demands require it. It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that: • is ready to embrace change, providing an environment in which you will be encouraged to make your mark, • is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services, • has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people, • wants borough residents to have their say through our community forums, • dedicates time to meaningful consultation and listen to the views of our residents, • is working with the community to encourage active involvement of our residents #J-18808-Ljbffr

This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.LV Program ManagerJob LocationsUK-RemotePosted Date3 weeks ago(16/10/2026 07:30)Job ID2026-6951# of Openings1CategoryProgram ManagementBanding5Job PurposeFixed-term contract (15 months) Job PurposeUnder the general direction of a Senior Program Manager or (Senior) Program Director, the Program Manager is responsible for the implementation of account-specific programs (workflows, technology, project management, vendors) to achieve set targets for profitability, client satisfaction, on time delivery, and quality. May include responsibility for multiple programs of varying size and complexity and provides input into program strategy.The Program Manager builds and manages the Project Management team(s) and serves as the main point of escalation for account-related issues. The Program Manager oversees the execution of each account-specific program, monitors performance against targets, and ensures appropriate real-time interventions required to achieve targets. This position actively partners with Strategic Operations, Sales, Supply Chain, and Quality Management to achieve revenue and profitability targets.The Program Manager has team management responsibilities and direct reports. The position regularly meets with team members, completes individual performance reviews, manages team performance and staffing, and sets goals for the team.About TransformAt RWS, we enable the worlds largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.Job OverviewKey ResponsibilitiesEnsures that correct processes, methodologies, and risk assessment are used on all projects. Builds, mentors, and manages the Project Management team(s) to ensure each account is appropriately staffed based on volume and complexity.Using revenue forecasting and sales pipeline data, defines and executes Project Management staffing and cross training plans such that trained resources are available as needed and capacity is efficiently utilized.Monitors process performance against profitability, on time delivery, and quality targets.Proactively identifies risks to ensure attainment of targets and engages cross functionally to mitigate risks.With minimal support, plans and executes approved account opportunities and their implementation.Owns the operational component of the client relationship, ensuring that client requirements are captured and upheld. Participates in client meetings, status updates, and Business Reviews.Actively manages any reported deficiency in deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management. Ensures timely and professional completion of root cause investigations and CAPA reports.Monitors, mentors, and motivates Associate Program Managers and Project Management team members, including ensuring appropriate training and development, and succession planning.Conducts regular performance reviews, manages performance and required follow-up.Models and promotes the RWS Values, correcting deviations as they occur.Ensures key stake holders are informed as appropriate regarding critical account activities, potential threats and opportunities and recommends appropriate actions.Skills & ExperienceAbility to provide leadership for employees and provide clear direction, while meeting goals and objectives in a respectful manner.Ability to communicate with, train and lead employees through changes in procedures, client requirements, and other production processing issues.Ability to make decisions and lead employees through job-related issues.Strong organizational skills in a fast-paced, deadline driven environment.Ability to prioritize and coordinate competing work demands and maintain composure under pressure.Fluent English verbal and written communication skills along with strong presentation skills.Ability to carry out written and oral instructionsAbility to analyze key performance indicators and other metrics.Ability to effectively complete root cause analysis.Ability to understand, apply and use personal computers and software applications.Ability to maintain confidentiality of company financial information as well as other sensitive information.A team player who can lead and collaborate effectively with a diverse group of individuals.Possess teamwork and consensus-building skills with an ability to establish and maintain cooperative working relationships with others.Ability to resolve customer service issues in a professional and efficient manner.Familiarity with and understanding of inter-departmental functions to most effectively manage projects and supervise staff.Ability to develop systems and processes from the ground up, communicate those systems outwardly, and win support from colleagues and supervisors as needed.Ability to exercise discretion and independent judgment in relation to work responsibilities, working with no supervision.#LI-DS1#LI-RemoteLife at RWSLife at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then youll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.OptionsApply for this jobApplyShareEmail this job to a friendReferSorry the Share function is not working properly at this moment. Please refresh the page and try again on your newsfeedApplication FAQsSoftware Powered by ICIMS www.icims.com

We're Hiring: Registered Homes Manager – Children's Residential Service Wolverhampton | EBD Salary: up to £55,000 per annum DOE We're excited to be recruiting a Registered Homes Manager to lead our new EBD children's home - Fairview House as part of an organisation undergoing an exciting period of growth . This is a unique opportunity for an experienced manager from a Emotional Behavioural Difficulties background who is a versatile, forward-thinking leader who can adapt and shape the service. About the role: You will take full responsibility for the leadership and day-to-day management of the home, creating a safe, nurturing, and high-quality environment for children aged 8–17. You'll play a key role in driving standards, embedding a positive culture, and shaping the future direction of the service during an exciting transformation period. Key responsibilities: Lead and manage the day-to-day running of the home Ensure compliance with regulations, safeguarding, and quality standards Create a child-centred, therapeutic, and outcomes-focused environment Lead, develop, and inspire a high-performing staff team Manage budgets, rotas, and overall service performance Build strong relationships with professionals, families, and stakeholders About you: Level 5 Diploma in Leadership & Management (Children & Young People) or equivalent Minimum 3 years' experience in residential childcare Experience within EBD settings Strong knowledge of relevant legislation and safeguarding practices A confident leader with a passion for achieving the best outcomes for children Full UK driving licence Why join us? Be part of an organisation undergoing an exciting growth journey Opportunity to shape and develop a flexible service model Clear progression pathways and investment in your development Supportive leadership team and positive working culture Bonus scheme, health insurance, pension, and team incentives If you're an experienced and adaptable leader ready to take on a role where you can truly make an impact—we'd love to hear from you. TPBN1_UKTJ

At National Grid, we're delivering one of the biggest transformations in the energy sector as we build a cleaner, fairer and more resilient energy future. At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. National Gri

We are partnering with a leading global organisation to recruit an experienced Senior SAP Programme Manager to lead large-scale SAP transformation programmes across international business operations. Build and manage integrated programme plans, milestones, budgets, risks, dependencies, and resource

The Senior Project Manager will lead the end‑to‑end delivery of a complex, multi‑workstream Payroll Transformation Programme, ensuring the organisation transitions to a modern, compliant, and scalable payroll operating model. Lead the full lifecycle delivery of the Payroll Transformation Progr