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Travel industry jobs in United Kingdom - Page 2

  • Industry Research Co Ltd
    Mystery Shopper
    Mystery Shopper
    2 months ago
    £49–£99 hourly
    Part-time
    London

    Job Title: Mystery Shopper (Flexible, Part-Time) Location: Various locations nationwide (travel may be required) About the Role: Are you naturally observant, detail-oriented, and curious about how businesses really work behind the scenes? We’re looking for reliable Mystery Shoppers to join our growing network of field researchers. This is an ideal opportunity if you’re between jobs, looking to earn extra income, or want a flexible side hustle that fits around your schedule. You’ll visit retail outlets, service providers, and customer-facing businesses to evaluate real customer experiences and provide honest, constructive feedback that helps companies improve their service quality. Key Responsibilities: · Conduct in-person visits to assigned locations following specific scenarios and guidelines. · Interact with staff and experience the customer journey from start to finish. · Evaluate and report on service quality, staff knowledge, and product information. · Submit detailed, accurate reports within set deadlines. About You: · Excellent attention to detail and observation skills. · Reliable, professional, and discreet. · Strong written communication skills to provide clear, objective feedback. · Flexible availability; assignments may include evenings or weekends. · Access to a smartphone or computer to submit reports. What We Offer: · Competitive per-assignment pay. · Flexible, freelance-style work — choose assignments that fits your lifestyle. · A simple way to earn extra money alongside other commitments. · Opportunity to gain insight into customer experience and brand standards. · Be part of a trusted team improving service quality across industries. How to Apply: If you’re ready to step behind the scenes, earn on your own terms, and help businesses raise the bar, we’d love to hear from you. Apply now with your CV and a brief note on why you’d make a great Mystery Shopper.

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  • The Reggae Kitchen
    General Manager
    General Manager
    2 months ago
    £28000–£37500 yearly
    Full-time
    Croydon

    Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals., • Identify new market opportunities and recommend business development initiatives., • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports., • Analyze P&L statements, balance sheets, and cash flow to ensure financial health., • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance)., • Establish performance metrics (KPIs) and monitor progress toward operational targets., • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff., • Conduct performance reviews, set development plans, and foster a culture of continuous improvement., • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models., • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals., • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution., • Implement quality assurance and compliance programs., • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards., • Identify operational risks and develop mitigation strategies., • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred., • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role., • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management., • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams., • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes., • Communication: Excellent verbal and written communication, negotiation, and presentation skills., • Analytical Skills: Proficient in data analysis and performance/operation metrics., • Adaptability: Comfortable working in fast-paced, changing environments., • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”], • Travel: Up to X% domestic/international travel may be required., • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure., • Comprehensive benefits package (health, dental, vision, retirement)., • Professional development and continuing-education opportunities., • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.

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