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Job Description – Service Operations Manager (South East & London City) Business Unit: Service Reports To: Service Director Region: South East & London City Direct Reports: Lead Engineers, Small Works Managers, Service Coordinators Position Learnd is looking for a Service Operations Manager who wi

Information Manager - ViewPoint/4P & FieldView Location: Hertfordshire - Hybrid Working (4:1) Salary: £50,000 - £65,000 + Package Type: Full-time, Permanent The Company Our client is a leading UK main contractor with a turnover exceeding £700 million and a strong national presence. Over the past 25 years, they have built long-standing client relationships, resulting in a substantial secured order book and a strong pipeline of projects nationwide. This opportunity sits within a well-established business unit operating across London and the South, delivering a wide range of refurbishment, remediation, retrofit, and building safety projects across both the public and private sectors. Their client base includes local authorities and housing associations, with projects spanning residential, student accommodation, and regeneration schemes. The business is led by a highly experienced senior leadership team with a proven track record of delivering complex, high-quality projects. The Role Our client is seeking an experienced and driven Information Manager to lead a well-established Information Management team of approximately 15 staff, primarily consisting of Document Controllers. This is a key leadership position responsible for overseeing all aspects of information management, document control, and digital information processes across multiple live projects. The successful candidate will act as the subject matter expert for Viewpoint/4Projects (4P) and Field View, ensuring best practice, compliance, and operational efficiency throughout the project lifecycle. The role will suit a highly organised and technically capable individual with strong leadership experience and a background within construction, refurbishment, retrofit, or major project environments. Key Responsibilities • Lead, mentor, and manage a team of circa 15 Information Management and Document Control professionals, • Oversee the management, control, distribution, and archiving of project documentation, • Act as the system expert for Viewpoint/4Projects (4P) and Field View, • Develop, maintain, and improve information management procedures and workflows, • Ensure compliance with company standards, project protocols, and industry best practice, • Manage document workflows, permissions, metadata, and system configurations, • Support project delivery teams with training, onboarding, and technical guidance, • Drive continuous improvement across digital information management processes, • Produce reporting metrics and monitor team performance and project compliance, • Liaise with internal teams, subcontractors, consultants, and clients to ensure information requirements are met, • Support wider digital construction and BIM information management initiatives where required Candidate Requirements • Proven experience in an Information Manager, Lead Document Controller, or similar leadership role, • Previous experience managing medium-to-large teams within a project environment, • Advanced knowledge of Viewpoint/4Projects (4P) and Field View, • Excellent understanding of document control procedures and information governance, • Strong communication and stakeholder management skills, • Ability to manage multiple projects and priorities in a fast-paced environment, • Highly organised with excellent attention to detail, • Knowledge of BIM processes and ISO 19650 would be advantageous What’s on Offer • £50,000 - £65,000 salary plus comprehensive package, • Opportunity to join a market-leading contractor with a strong secured workload, • Long-term career progression within a growing and stable business, • Exposure to high-profile and technically complex projects, • Collaborative and supportive working environment