Returns Manager Smart Home Distributor
il y a 12 jours
Birmingham
Returns Manager / Head of Reverse Logistics Location: Birmingham warehouse (UK) – hybrid flexibility available Reports to: Operations Director / Managing Director Join a successful smart distributor with 10+ years of growth, operating across the UK and Netherlands. We deliver innovative supply chain solutions to retail and strategic partners and are seeking a senior leader to own and transform our end-to-end returns and reverse logistics function — driving faster cycles, higher recovery, reduced stock holding, and improved cash flow. Role Purpose Design and implement a highly automated, scalable returns process from customer initiation to final resolution (RTV, refurbish, resale, disposal). Focus on inbound accuracy, vendor credit recovery, and commercial optimisation to materially reduce returns value/volume and protect working capital. Key Responsibilities • Redesign end-to-end returns journey with automation, decision trees, and system integration (WMS/ERP), • Own inbound operations: receipt, grading, booking, and fast turnaround, • Manage RTV, claims, credits, and vendor SLAs; enforce recovery and dispute resolution, • Control returns stock ageing, value, and recovery; drive aged inventory reduction, • Build dashboards for volumes, root causes, cycle times, and vendor performance, • Lead root-cause analysis and cross-functional improvements (Purchasing, Sales, IT, Operations), • Lead and develop the returns team; act as senior stakeholder with vendors and retailers, • Returns cycle time (receipt to resolution), • Aged returns stock value/volume reduction, • Vendor credit/recovery rate, • Workflow automation rate, • Root-cause reduction by category/vendor/retailer, • Senior leadership in returns, reverse logistics, warehouse, or supply chain within distribution, retail, or e-commerce, • Proven success in process automation, system transformation, and WMS/ERP utilisation, • Strong vendor claims/credits management and commercial dispute handling, • Independent self-starter, • Commercially sharp with cash/recovery focus, • Structured, resilient, and process-disciplined, • Confident stakeholder manager and change leader, • Senior role with direct impact on cash flow, stock integrity, and performance, • Opportunity to build a best-in-class reverse logistics function, • Competitive salary