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Senior IT Database and Web Platform EngineerLocation: Birmingham (Hybrid,3 days per week in office)Salary: Competitive A leading international law firm is seeking a Senior IT Database and Web Platform Engineer to join their Birmingham-based IT Services team excellent opportunity to play a critical role in maintaining and enhancing SQL, SharePoint, and web platform infrastructure, supporting services that underpin high-profile legal and business systems across the globe. The Role Reporting to the Senior Manager, Core Services and Platforms, you will provide expert third-line support across a wide range of systems, including SQL Server, SharePoint, Web Applications, Single Sign-On, Azure Services, and Identity Management. You will also lead on architecture, optimisation, troubleshooting, and project delivery, ensuring the stability, performance, and continuous improvement of mission-critical IT services. Key responsibilities include: Leading the support and optimisation of SQL, SharePoint, Web and Azure environments. Delivering deployments, platform upgrades and code releases in line with change processes. Proactively identifying and resolving infrastructure issues before they impact users. Coaching and guiding team members, acting as a trusted SME within Core Services and Platforms. Driving process improvement and technology innovation to keep systems modern, secure, and resilient. Collaborating with business services and vendor teams to deliver reliable, high-quality solutions. About You We are looking for a technically strong and collaborative professional with: Previous experience as a Business/Systems Analyst, Senior Systems Consultant, or similar. Significant experience in SQL Server configuration, optimisation, and support. Hands-on expertise with SharePoint architecture and administration. Strong knowledge of Azure services, identity management, SSO and MFA. A proven ability to troubleshoot complex technical issues in high-pressure environments. Experience leading projects, coaching others, and acting as a subject matter expert. A proactive, solutions-focused mindset, with excellent communication skills and stakeholder management. Apply now to speak with VIQU IT in confidence. Or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment

We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Birmingham based Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be GDS (ideally Amadeus & Galileo) expert with experience of managing a small team. Starting salary is up to dependent on experience. Hours of work are between Mon - Fri 9am - 6pm (some out of hours cover). Office based role in Birmingham, Peterborough of London. JOB DESCRIPTION Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintained. Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines. Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy. Manage schedule changes, advising agents and customers, actioning amendments, and updating back-office systems accordingly. Coordinate booking amendments arising from airline schedule changes, including flights, hotels, and transfers where required. Monitor fare, fuel, and tax increases, ensuring agents and clients are informed and deadlines met. Support BSP ticket audits, airline refunds, E-tracker processing, and investigate/dispute ADMs where necessary. Liaise with reservations teams, online partners, and scripting providers on fare queries, fare loading, and GDS updates (Amadeus/Galileo). Monitor TINS reports and resolve discrepancies to ensure ticketing accuracy. Support crisis management by escalating airline disruptions and ensuring contingency procedures are followed. * Provide out-of-hours support on a rota basis and cover operational requirements as needed. EXPERIENCE REQUIRED Solid experience of hands on managing an ticketing team for a Tour Operator is essential Experience of ticketing and reissuing for multiple airlines Solid experience of native GDS Amadeus and/or GDS Galileo Full Rights to Work in the UK THE PACKAGE Starting salary is dependent on experience and location. This is a forward thinking company, well established, but still expanding, so great long term career prospects available. INTERESTED?Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.

Job Title: Customer Service Advisor Location: Halesowen (B62) Salary: £26,938 - £28,609 + up to £2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm. • Early Shift: 8:30am - 17:00pm, • Mid Shift: 9:00am - 17:30pm, • Late Shift: 10:00am - 18:30pm About the Role: As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience. What you will be doing: • Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc., • Use My Policy systems to enter customer data to a high standard of accuracy, • Validate and process new customer accounts assisting customers with any account related enquiries, • Maintain a strong and up to date working knowledge of all processes relating to relevant products and services, • To work collaboratively with your peer group and other colleagues sharing best practice, • When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services, • Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained, • Establish and communicate high standards of customer service in line with the company's values and culture, • Establish and communicate high standards of customer service in line with the company's values and culture, • Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success, • Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements, • Contribute to an open and honest culture within teams through collaborative and supportive working, • Support a culture of continuous improvement for Customer experience, and operating systems, • Liaise with relevant stakeholders across the business to instigate and influence positive change What we're looking for: • Strong Communicator, • Effective decision maker in a fast-paced environment, • Individuals who have a passion and commitment to providing quality Customer Service, • Team Player, • Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise., • Pro-active and well organised, • Adaptable, • Computer literate and proficient in MS Office suite, • Accuracy and attention to detail, • A desire to develop own skill sets A Few Things to Know Before You Apply Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

Operational Excellence Manager – Waste & Transfer Stations Midlands (with travel) Up to £70,000 + Car + Benefits We’re hiring an experienced Operational Excellence Manager to drive performance across a network of busy transfer stations. This is a hands-on role focused on improving depot performance, standardising ways of working, and supporting underperforming sites to get back on track. You’ll be in and out of sites, working closely with depot teams, pushing best practice, and making real, measurable improvements. What you’ll be doing: • Driving operational improvement across multiple depots, • Standardising processes and implementing best practice, • Supporting struggling sites and lifting performance, • Leading audits, identifying gaps, and owning improvement plans, • Building performance metrics and dashboards to track progress, • Rolling out new processes and training teams, • Ensuring compliance across H&S and environmental standards What we’re looking for: • Strong operational leadership experience within waste / transfer stations, • Proven track record improving performance across multi-site operations, • Solid understanding of H&S and environmental compliance, • Confident communicator – able to influence teams on site, • Data-driven with a practical, hands-on approach, • Must hold Level 4 COTC (Waste Management) The role: • Midlands based with national travel, • Regular site presence required, • Occasional overnight stays This is a great opportunity to step into a high-impact role where you can genuinely shape how sites operate and perform. This role is handled by McCarthy Recruitment, an award-winning multi sector recruiter. We believe that you matter and care about unlocking your full potential. Work with us to find your perfect role and start your journey today. LET’S GET SOCIAL: Web: https://mccarthyrecruitment.com/job/ Linked-In: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyRecruitmentLtd The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.

We are transforming the flexible workspace industry! Valve was founded to propel forward and democratise access to the fast-growing flexible workspace industry. As work transitions to a more distributed and hybrid normal, flexible workspaces will be a key enabler of a richer, more enjoyable workplace experience for employees. We believe flexible workspaces confer huge social, lifestyle and economic benefits to all their occupiers through improved work/life balances, human-centric workplaces, greater communities, and lower occupancy costs. Valve provides vital industry infrastructure to professionalise and accelerate the flexible workspace revolution. Your new role: We’re hiring a world-class Senior Fullstack Engineer to build the next generation of products that power our marketplace and SaaS platform. You’ll join a high-performing team of engineers, working on sales and marketing automation tools that help workspace operators scale. This is a high-impact, product-centric role. You’ll take ownership of feature delivery from design through to deployment, help define architectural choices, and push boundaries on speed, scale, and user experience. You'll collaborate closely with product managers and designers to ship features that matter—and that our customers love. You’ll report directly to our VP of Engineering and work either from our London HQ or remotely within the UK. What will keep you challenged: Participate in the full development lifecycle, including planning, architecture discussions, quality assurance, and implementing a scalable platform. Contribute to the design and development of new features from a technical perspective. Collaborate with your team and Product Manager to propose and execute technical improvements. Generate ideas for code and process enhancements, working with your team to elevate performance and efficiency. Which skills/traits contribute to your success? 5+ years of experience building scalable web applications 3+ years production experience with NodeJS, TypeScript, ReactJS/NextJS, GraphQL & PostgreSQL Experience working with Python Experience working in a product-driven, cross-functional team in a tech-driven startup Excellent communication skills and fluent English A proactive approach to ownership—you don't wait to be told what to do Please note that we are looking for support in our London office. Eligibility to work within the UK is required as well. Our commitment to you: • Competitive salary, • Flexible working - we are pragmatic not dogmatic, be where you are most effective at producing the best outcome for the company., • Investment in your home working setup, we want to support your productivity, satisfaction and effectiveness., • Proven management and leadership team that invests time to progress your career as fast as possible - your rapid success is mutual interest., • Quarterly off-sites, monthly team nights out and annual international company events.Do you want to be part of a fast growing, exciting company? We look forward to receiving your application soon! Our Commitment to Diversity and Inclusion Valve is committed to diversity and equal opportunities for all – applicants and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences. Our diverse team has different ethnic and cultural origins, gender identities, sexual orientations, family arrangements, religious and political affiliations, socioeconomic statuses, age groups, and abilities.

Role: Web Growth Lead Team: Marketing Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £45k-50k depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. The Vestd website is one of our most important growth assets - and we're looking for someone to treat it like one. This is not a maintenance role. You'll own the site as a revenue channel: defining what gets built, running experiments that move pipeline metrics, and using AI tooling to ship faster and learn more quickly than a traditional team could. You'll sit within Marketing and will operate with high autonomy, working closely with the Growth Marketing Manager and supporting our five business units. The brief is simple: increase the website's contribution to revenue, continuously. This is a technical role at heart. Strong front-end fundamentals, a rigorous approach to conversion optimisation, and a genuine instinct for user experience are the foundations. The AI angle accelerates everything - it doesn't replace the craft. We cannot provide an exhaustive list of duties; additional duties will arise, but the following will be core elements of this role: • The website growth roadmap - prioritised against pipeline and acquisition goals, not a backlog of requests., • Conversion optimisation across all key journeys: homepage, product pages, pricing, trial and demo flows., • Experimentation velocity - hypothesis-to-result cycles, with AI tooling compressing the time between idea and insight., • Page design and build from concept to launch, working in our CMS (HubSpot) with strong HTML, CSS and JS fundamentals., • Technical page architecture that supports both search and AI visibility - schema markup, information hierarchy, structured data., • Website performance: Core Web Vitals, technical health, load speed., • Data and insight: GA4, heatmaps, session data - turning signals into decisions., • CMS architecture and scalability - a site that's fast to update and consistent in quality. These are the skills and qualifications we consider important for this role: • Proven CRO and conversion improvement track record, • Proficient with HTML, CSS and JavaScript, • Expert-level knowledge of HubSpot CMS / CRM, • Understanding of AI tooling (agentic web development, MPC), • Solid UX / UI / design instincts, • Testing rigour and experimentation methodology, • Comfortable owning a growth channel with high autonomy, • Strong cross-functional communicator, • Data-led decision making - GA4, attribution, funnel analysis, • High bar for quality and clarity in UX and messaging, • Remote-first mindset These will help you stand out from the pack: • B2B SaaS / fintech background, • Technical SEO and LLM optimisation, • Schema markup and structured data, • Framer / Webflow experience, • API / webhook experience, • Startup/scaleup experience, • Knowledge of shares and share schemes, • Experience working in a remote team We're not looking for someone who dabbles with AI. We want someone who has fundamentally reconfigured how they work around it - using it to compress delivery cycles and run more experiments with less friction. In practice this means: • Generating and pressure-testing CRO hypotheses, • Briefing and iterating page variants at speed, • Automating routine audits and performance checks Building lightweight interactive experiences that would previously have required a separate developer resource. You won't be working in isolation. You'll have access to a freelance budget covering design, copy and development support - so you can pull in the right resource for the right job rather than being expected to do everything yourself. You'll also have genuine input into our tech stack and tooling decisions. The person in this role will have a seat at that table and real influence over the outcome. We take key person risk seriously. The freelance support model is partly about that: ensuring the growth channel doesn't stop when someone's on holiday. • Pipeline contribution - demo requests, sign-ups, conversion to opportunities, • Conversion rate improvement across key journeys, quarter on quarter, • Experimentation velocity: hypotheses tested, wins shipped, learnings documented, • Website performance: Core Web Vitals, load speed, UX quality, • Page delivery speed and CMS scalability, • Quality and clarity of reporting - decisions visible, not buried What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Task-based assignment, • 45-minute interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

We are Future, a global multi-platform media company with big goals and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. Future's Technology department has been instrumental in the company's success over recent years and is vital to Future's continued growth and disruption of the digital publishing industry. As part of the strategy around GoCompare's acquisition by Future, we're putting in a technology roadmap for re-platforming our domain around an API-first, cloud-based serverless architecture to become the leading PCW service. As part of this, we are looking to Re-engineer our Salesforce Marketing Cloud Technical approach to drive optimization and reuse. The Senior Salesforce Marketing Cloud Engineer will play a critical role in developing marketing solutions that enhance our customer interactions and drive business growth. This senior position requires a combination of strategic planning and technical expertise to ensure the effective deployment and optimization of our Salesforce Marketing Cloud environment. Reporting to the Salesforce Automation Manager, you will define the technical specification of new features and services, and ensure that the team maintains and improves the existing codebase. You will ensure changes are scalable, tested, and developed following best practices. Working closely with Engineering, Product and CRM teams you will ensure that all campaigns, channels and products integrate reliably. You will also expect to mentor engineers, junior/graduate engineers & trainee engineers, contributing to their growth and knowledge, and review their code. Your opinion matters within your role - your peers will look to you as a key player within the team. You will be expected to make key decisions that are in line with the technical roadmap & replatform, and be able to explain to other members of the wider team (both technical and non-technical) to support your decisions. • Possess a deep understanding of SFMC's data architecture and contact mappings, • Advanced SQL and Data Modeling: Beyond basic SQL, ability to perform complex queries and create sophisticated data models and audiences ., • 5+ years of hands on experience working in an implementation facing environment delivering enterprise level solutions, • Proficiency in AMPscript and SSJS: Skills in Salesforce Marketing Cloud's scripting languages to customise data handling and user experiences dynamically., • Integration Expertise: Experience with integrating SFMC (Marketing cloud connect) with other Salesforce clouds (like Sales Cloud and Service Cloud) and external systems via API and SFTP protocols., • Experience of HTML/CSS and JavaScript: For creating personalised and responsive email templates and cloud pages., • A solid understanding of customer relationship management (CRM) and web based channels., • Some knowledge of GDPR data governance policies and handling of PII data, • Experience working with data views The expected range for this role is £60,000- £65,000 This is a UK, Remote-based role … Plus more great perks, which include; • Uncapped leave, because we trust you to manage your workload and time, • When we hit our targets, enjoy a share of our profits with a bonus, • Refer a friend and get rewarded when they join Future, • Well-being support with access to our Colleague Assistant Programmes, • Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level Technology 5 We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it! We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future. Find out more about Our Future, Our Responsibility on our website. Please let us know if you need any reasonable adjustments made so we can give you the best experience! #LI-Remote #LI-HL1

Operations Manager – Waste & Transfer Stations Midlands (with travel) Up to £70,000 + Car + Benefits We’re hiring an experienced Operational Excellence Manager to drive performance across a network of busy transfer stations. This is a hands-on role focused on improving depot performance, standardising ways of working, and supporting underperforming sites to get back on track. You’ll be in and out of sites, working closely with depot teams, pushing best practice, and making real, measurable improvements. What you’ll be doing: Driving operational improvement across multiple depots Standardising processes and implementing best practice Supporting struggling sites and lifting performance Leading audits, identifying gaps, and owning improvement plans Building performance metrics and dashboards to track progress Rolling out new processes and training teams Ensuring compliance across H&S and environmental standardsWhat we’re looking for: Strong operational leadership experience within waste / transfer stations Proven track record improving performance across multi-site operations Solid understanding of H&S and environmental compliance Confident communicator – able to influence teams on site Data-driven with a practical, hands-on approach Must hold Level 4 COTC (Waste Management)The role: Midlands based with national travel Regular site presence required Occasional overnight staysThis is a great opportunity to step into a high-impact role where you can genuinely shape how sites operate and perform. This role is handled by McCarthy Recruitment, an award-winning multi sector recruiter. We believe that you matter and care about unlocking your full potential. Work with us to find your perfect role and start your journey today. LET’S GET SOCIAL: Web: (url removed)> Linked-In: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyRecruitmentLtd The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query

Job Title: Customer Service Advisor Location: Halesowen (B62) Salary: £26,938 - £28,609 + up to £2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm. Early Shift: 8:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pmAbout the Role: As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience. What you will be doing: Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc. Use My Policy systems to enter customer data to a high standard of accuracy Validate and process new customer accounts assisting customers with any account related enquiries Maintain a strong and up to date working knowledge of all processes relating to relevant products and services To work collaboratively with your peer group and other colleagues sharing best practice When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained Establish and communicate high standards of customer service in line with the company's values and culture Establish and communicate high standards of customer service in line with the company's values and culture Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements Contribute to an open and honest culture within teams through collaborative and supportive working Support a culture of continuous improvement for Customer experience, and operating systems Liaise with relevant stakeholders across the business to instigate and influence positive changeWhat we're looking for: Strong Communicator Effective decision maker in a fast-paced environment Individuals who have a passion and commitment to providing quality Customer Service Team Player Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise. Pro-active and well organised Adaptable Computer literate and proficient in MS Office suite Accuracy and attention to detail A desire to develop own skill setsA Few Things to Know Before You Apply Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered

Senior IT Database and Web Platform Engineer Location: Birmingham (Hybrid,3 days per week in office) Salary: Competitive A leading international law firm is seeking a Senior IT Database and Web Platform Engineer to join their Birmingham-based IT Services team excellent opportunity to play a critical role in maintaining and enhancing SQL, SharePoint, and web platform infrastructure, supporting services that underpin high-profile legal and business systems across the globe. The Role Reporting to the Senior Manager, Core Services and Platforms, you will provide expert third-line support across a wide range of systems, including SQL Server, SharePoint, Web Applications, Single Sign-On, Azure Services, and Identity Management. You will also lead on architecture, optimisation, troubleshooting, and project delivery, ensuring the stability, performance, and continuous improvement of mission-critical IT services. Key responsibilities include: Leading the support and optimisation of SQL, SharePoint, Web and Azure environments. Delivering deployments, platform upgrades and code releases in line with change processes. Proactively identifying and resolving infrastructure issues before they impact users. Coaching and guiding team members, acting as a trusted SME within Core Services and Platforms. Driving process improvement and technology innovation to keep systems modern, secure, and resilient. Collaborating with business services and vendor teams to deliver reliable, high-quality solutions. About You We are looking for a technically strong and collaborative professional with: Previous experience as a Business/Systems Analyst, Senior Systems Consultant, or similar. Significant experience in SQL Server configuration, optimisation, and support. Hands-on expertise with SharePoint architecture and administration. Strong knowledge of Azure services, identity management, SSO and MFA. A proven ability to troubleshoot complex technical issues in high-pressure environments. Experience leading projects, coaching others, and acting as a subject matter expert. A proactive, solutions-focused mindset, with excellent communication skills and stakeholder management. Apply now to speak with VIQU IT in confidence. Or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment

Administrative Duties e.g. • Maintain more complex data and record systems, identifying and obtaining missing information where necessary, • Transfer files electronically, including updating data, and preparing and sending files to other directorates through the secure web site, • Administer administrative procedures, • Manage routine enquires from the general public, • Manage arrangements for publications and other publicity and or course /seminar materials,, • Undertake property related duties -- inventory recording and auditing, initiating repair and maintenance work etc., • Draft replies to letters * Ensure accident procedures followed and reports made, • Timesheets and other personnel records administration, • Attend meetings, take and prepare minutes., • Collection of statistical information * Awareness of Data Protection issues, including data protection administration as required., • Using ICT packages to design and create high quality material for formal publications and to support events e.g. Seminars, displays etc., • Co-ordination, collation and submission of information and documentation relating to applications for grants and funding., • To contribute to the planning, creation, development, implementation and operation of procedures and processes which allow effective liaison with external contractors. Job Description Employee Support Duties e.g., • Prepare documentation where tasks require complete accuracy and confidentiality. * Create, maintain and update confidential staff files., • Supervision of work experience and trainees including basic instruction and answering of queries, under the direction of line supervisor/manager., • Liaise with the relevant HR team as appropriate i.e. with respect to the recruitment process and/or providing basic advice and guidance on policies and procedures., • Supporting recruiting managers with the recruitment of permanent employees and agency workers e.g. input of vacancies onto the recruitment system, planning and preparation for interviews, support on the day of interviews., • Arrange temp / casual cover as required and process timesheets as necessary. Financial Duties e.g., • Cash handling as required - may include receipt, balancing and banking, Petty Cash reconciliation. * Process payments and check invoices being signed off by Supervisor/Manager, ensuring that they are recorded on the appropriate system., • Maintain records and registers of cash transactions., • Prepare/initiate correspondence, collect and chase non payment of monies owed to Council. General * Be aware of and comply with divisional and directorate policies and procedures relating to health and safety, security, confidentiality, data protection, child protection and vulnerable adults. Reporting all concerns to the appropriate person., • Contribute to the overall ethos/work/objectives of the division, directorate and council. * Participate in training, other learning activities and performance development as required., • Attend and participate in meetings as required., • Any other duties commensurate with the duties/responsibilities/grade of the post., • All staff will be expected to accept reasonable flexibility in working arrangements, and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of objectives of division, directorate and the Council, and effective team working. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

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As one of two Digital Performance & Web Content Managers, you'll lead the day‑to‑day management of our Latimer websites. Working closely with sales and marketing teams and our Lead Digital Performance & Web Manager, you'll create, plan, shape and publish high‑quality content that improves visi

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Working alongside your team and senior managers to provide feedback and improve service standards.

These teams, along with your Manager, will provide you with opportunities to learn and develop professionally as well as enabling and supporting you to achieve professional qualifications and career progression opportunities - all free of charge. Enhanced DBS Certificate (cost paid by MacIntyre) How

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Work with the Manager and team to uphold the home's ethos and raise concerns appropriately.

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