Jobs in London

Customer Assistant
Lidl
Customer Assistant. Customer Assistant, 21 to 34 hours, Hornchurch £10.75 up to £11.70 per hour* (pro rata). Part time hours are between 10 - 30 hours. Full time hours are between 31 - 40 hours. This isn't stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of customers, you'll keep moving and keep business booming. Every day is different, so you won't just be working deliveries or working on the till; you'll be doing all of it and more. You could even train to be a freshness specialist, non-food specialist or a bakery specialist. It's your hard graft that puts food onto dinner tables and keeps our customers coming back. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. You'll be part of a close-knit team who will soon become friends. Shifts include the weekends, but whether you have family commitments, are studying or have an extraordinary hobby, we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. This isn't just a challenge, this is a challenge with great rewards - because at Lidl, you get out what you put in. If you love keeping busy and want to do a job that matters, find out more below and apply for a career a Lidl less ordinary. As part of your application, you will be asked to complete three online exercises taking fewer than 20 minutes, designed to provide us with a more in-depth understanding of you and your potential as a member of our team. If everything goes well, someone from the recruitment team will get in touch to chat about your application over the phone and following this you may be invited to face to face interview. What you'll do Unpack stock as de...
London
23 hours ago
Bodyshop Administrator / customer service advisor
Holt Recruitment Ltd
Bodyshop Administrator / customer service advisor. This is an exciting and rare opportunity for an experienced Bodyshop Administrator / Customer Service Advisor to join a leading Accident Repair centre. Bodyshop Administrator Holt Recruitment are currently seeking an experienced Bodyshop Administrator to join a leading Accident Repair centre. Key Responsibilities as a Bodyshop Administrator: You will be responsible for the administration of all Bodywork matters including receptionist duties, bookings, courtesy car diary control, recovery drivers diary and customer call backs. These tasks require excellent organisational skills with an attention to detail and a quality focus that is second to none. You are expected to maintain up to date knowledge on Bodyshop procedures and developments, and be able to clearly communicate these to the customer. As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.As a Bodyshop Administrator you will: Ideally have worked / or is currently working within a similar role within an accident repair centre or within the Motor Trade.BODYSHOP ADMINISTRATOR SALARY: £20k - £24k + Bonus LOCATION: Barking / Essex Your duties will be supporting the whole bodyshop department, booking in cars, liaising with insurance and car hire companies, general administration and customer service duties whilst always ensuring complete customer satisfaction. In return you will receive a great salary, ongoing training and scope for progression. The ideal candidate will have experience within the Accident Repair industry but if not then Motor Trade experience would be preferred. This role is Monday to Friday onlyIf you want to hear more about this Bodyshop Administrator role please send us your CV by clicking 'Apply Now' or contact Holt Recruitment on (phone number removed) or (phone number removed) to discuss further. All calls are recorded for training and quality purposes. F...
London
2 days ago
German Speaking Telephone Interviewers, German Speaking Market Researc
CPI Selection
German Speaking Telephone Interviewers, German Speaking Market Researc. German Speaking Telephone Based Market Researchers / Work from Home / £9.50-/ 09:00-16:30, adhoc booking can extend. office based or Work from Home Opportunity. Our Client a leading Market Research Company, with an established track record in delivering high quality market research campaigns on the International stage. The Campaigns are varied across many sectors and can be B2B or B2C led. Our current Campaigns are in the Haulage / Retail / Pharma and Data Centre Sectors and targeting Germany. Due to ongoing campaigns we are looking for an additional German Speaking Market Researchers to join the Market Research team. We are looking for an German Speaking Market Researchers that have Catti exposure and confident in a B2B (business to business) position calling Senior Decision Maker's in Blue-chip Companies. The ideal candidate will have previous experience calling into Germany and conducting telephone interviews. This is an opportunity to get into work immediately as an German Speaking Market Researcher and will be working from home. To be considered you need to be confident / articulate / and used to the phone / and have some experience of Multi-Lingual Speaking Market Research. German Speaking Market Researchers / Telesales / Telemarketing / Contact Centre or Sales background will be desirable: Hours are 08:00-16:30-Mon-Fri / £9.50 ph.- weekly pay , first week in arears. Excellent opportunity to secure long term Multi-Lingual speaking Market Research Work calling into Germany: To work from home, must have a PC/Laptop/ Good Broadband Connection/ MB and a space to work. If you are interested in the Multi-Lingual German Speaking Market Research Position and immediately available please send in CV ASAP
London
2 days ago
Customer Service Advisor
Rise Technical Recruitment
Customer Service Advisor. Customer Service Advisor Greenwich, London £Competitive + Training + Benefits Excellent opportunity to join a global company in a hands-on role where you will receive training and long-term career prospects. On offer is the chance to implement your customer service background dealing with a variety of customers and tasks day to day. The company are recognised as one of the largest distributors of their product in the UK. They are long standing and have upheld their company ethos for over 100 years. Their future includes significant growth with the hope to achieve global domination in the upcoming years. The role will be office based in Greenwich. You will need a strong, credible background in customer service and support. Experience supporting B2B is required. All in all, a fantastic opportunity to join a growing and dynamic company. Office based.Business to Business.Customer service and support. Commutable to Greenwich.Customer service and support background.Experience dealing directly with businesses.Any chemical, distribution or similar experience will be beneficial. Reference Number: RTR92863To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Alice Hulme at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed
London
3 days ago
NHS 111 Call Handler
Dynamic Recruitment Consultants Ltd
NHS 111 Call Handler. Job title Call Handler (Temp to perm) Salary/Hourly Rate Hourly rate equivalent to: £19,000 - £20,000 salary per annum, depending on experience. Duration Temporary to Perm. Location W10, London, UK. Essential Requirements Customer service background Rotation of shifts over 4 week period – Including day, evening, night, weekends and Bank Holidays. Job Description: To deliver an effective and competent level of accurate call handling for callers to the Out of hours and 111 service. To deliver an efficient appointments service for face to face consultations at the Primary Care Centre, in accordance with agreed protocols. The assessment of patients needs supported by local policies and Decision support computer software to ensure that patients are prioritised appropriately and directed to the correct end point.Liaising with other agencies and healthcare providers to ensure patients are appropriately directed.Utilisation of communication skills in management of challenging calls and child protection concerns.To adhere to, and maintain an up to date, knowledge local policies and procedures.Have knowledge of escalation policies and emergency procedures as necessary.To inform the Operations Manager any issue affecting service delivery, at the time the issue is highlighted.Support the implementation of new policies and procedures as requiredTo maintain a healthy and safe work environment for self and colleagues.Utilising, with no errors, the database system used to log callers’ details and requests.To perform general administrative duties, when workload permitsTo assist with the call monitoring systemTo support line management through undertaking additional delegated administrative tasks when required to support effective service delivery, e.g. entering information onto existing databases.Identify and highlight appropriately any issues regarding a vulnerable child or adult.To provide simple health information advice in line with NHS policies and app...
London
4 days ago
Customer Assistant
Lidl
Customer Assistant. Customer Assistant, 30 hours, Beckton Clap Gates Lane, NEW STORE OPENING £10.75 up to £11.70 per hour* (pro rata). Part time hours are between 10 - 30 hours. Full time hours are between 31 - 40 hours. This isn't stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of customers, you'll keep moving and keep business booming. Every day is different, so you won't just be working deliveries or working on the till; you'll be doing all of it and more. You could even train to be a freshness specialist, non-food specialist or a bakery specialist. It's your hard graft that puts food onto dinner tables and keeps our customers coming back. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. You'll be part of a close-knit team who will soon become friends. Shifts include the weekends, but whether you have family commitments, are studying or have an extraordinary hobby, we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. This isn't just a challenge, this is a challenge with great rewards - because at Lidl, you get out what you put in. If you love keeping busy and want to do a job that matters, find out more below and apply for a career a Lidl less ordinary. As part of your application, you will be asked to complete three online exercises taking fewer than 20 minutes, designed to provide us with a more in-depth understanding of you and your potential as a member of our team. If everything goes well, someone from the recruitment team will get in touch to chat about your application over the phone and following this you may be invited to face to face interview. What yo...
London
4 days ago
German speaking Customer Service Representative
Language Matters Recruitment Consultants Ltd
German speaking Customer Service Representative. Our client, a successful name in the sustainable fashion industry, is currently looking for a German speaking Customer Service Representative to support their expanding customer service team. In this role you will be the first point of contact for all customers and deliver a first-class, personalised customer experience. You will start out working from home but will be required to work from the London office once it is safe to do so. Your responsibilities will include: Engaging with customers via phone, chat, social media, and email whilst utilising your German language skills Tackling customer challenges by applying your creativity and problem-solving skills Maintaining knowledge of products and keeping up to date with new products Juggling multiple tasks and tracking trends to help improve customer happinessAbout you: The ideal candidate will be exceptionally organised and detail-oriented and have excellent German language skills. The company provides a range of benefits, including private healthcare, staff discounts and a pension scheme. If you have a keen interest in fashion and speak fluent German, then this role could be the next stepping stone in your career that you are looking for! Profile: Fluent in German and English, both written and spoken Previous experience as a Customer Service Representative, Customer Service Advisor, Customer Service Executive or Customer Care Coordinator An interest in the fashion, luxury or retail industry is desirable Ability to work from home with a work area and fast broadbandTo apply, please send your CV in English and in Word format to Frank. languagematters is acting as an employment agency in relation to this vacancy
London
4 days ago
Patient & Customer Experience Manager (Healthcare)
Omni RMS
Patient & Customer Experience Manager (Healthcare). Patient & Customer Experience Manager (Healthcare) London £30,000 - £40,000 per annum A new opportunity has risen for an experienced Patient & Customer Experience Manager to join one of my client's new Healthcare contracts on a permanent basis. You will be responsible for the effective management and reporting of all aspects of patient experience, associated with visitors, clients and customers associated with the delivery of the facilities Management contract. Responsibilities include: Conducting patient and customer surveys across the services. Responsible for planning and capturing the perceptions and feelings of our customers across the services Develop and implement strategies to continue evolving and refining our service performance, relationships, communication and business development strategy to help maintain Facility Services in the most favourable position with our customers at all times. To embed the products and its desired outcomes into daily life To brief all potential users about the tools and systems used to obtain feedback Ensure staffs understand their role and how important they are to the success of measuring the experience of customers. Ensure staff understand what they will gain from 'Why it is important to ask for feedback' etc. not just with the understanding how to improve the patient experience but also to overall service improvement and Trust performance which in turn may be related to finance and funding To help staff understand how they can actively encourage patients/carers' to give feedback Analyse customers and national reports such as PICKER, communicate and develop action plans to support the business for continuous improvement. To obtain and analyse patient and customer experience results and publish reports for the Client and internally, to manage performance against set indicators. Obtain direct feedback from patients, visitors and customers using Company concepts and tools...
London
8 days ago
Customer Service Manager - Hackney
4Recruitment Services
Customer Service Manager - Hackney. Customer Service Manager – Hackney Council Salary: £22-25 ph Full-Time (37 hours) Role Purpose: To have the overall responsibility for the effective management of the people, resources and operations within a team of up to 16 staff across all Customer Service. To deliver an efficient high quality and customer focussed service for a diverse customer base including vulnerable and disadvantaged households. To promote and maintain a culture of robust performance management by effectively managing staff performance, utilising the council’s process and procedures. To manage changing customer needs, service demands and resource planning to ensure an excellent level of customer service is delivered consistently across all channels. Main areas of responsibility: The post holder will have lead responsibility and accountability for the following: Learning, Creativity and Judgement Deliver a first class service through coaching team members to achieve the required standards giving regular feedback through call listening & coaching sessions, face to face observations, 1-2-1’s and appraisals in line with the council’s policies and procedures, ensuring a coaching culture is embedded at the heart of the service. Manage a team of up to 16 members of staff. Work closely with the Customer Services Operations Manager to identify and implement service improvements utilising the evaluation process and customer satisfaction data to ensure positive outcomes. To ensure all team members have clear objectives and understand their roles in line with Directorate business plans. Promote the Council’s approach to learning and development, work with individuals to ensure they reach their full potential by, identifying their goals, ensure the opportunity to develop is fair and accessible, and staff are supported to achieve their objectives. Be responsible for your own learning and development and that of the team. Strategic Thinking and Planning Take the lead...
London
9 days ago
Head of Customer Service
Economist Group
Head of Customer Service. We're looking for a candidate to this position in an exciting company. Manage a team of regional operations specialists to support local fulfilment partners and telemarketing agencies Monitor and analyse customer service performance to ensure call quality and satisfaction, and work closely with stakeholders to develop and optimize quality of service from our subscription fulfilment partners Manage and monitor the quality of the delivery of briefs to our fulfilment partner Provide training, briefing & first-line user support to our fulfilment partner and telemarketing agencies in relation to customer services operations Work with regional internal teams to build a full picture of the customer experience, identify any improvements, and co-ordinate resolutions  Respond to escalated customer service complaints and manage the flow of complaints and queries to relevant teams Work closely with the business team to provide call centre scripts and knowledge articles Notify agents and customers of known problems to avert in-bound query, including the management and delivery of outbound communications, public and internal knowledge articles, and call centre scripts Set, review and provide regular reports on KPIs and highlight/escalate any areas of underperformance Monitor query volume, type and resolution, and highlight any areas of opportunity Keep abreast of pan industry initiatives and monitor competitor activity, highlighting areas for development Manage customer service expenditure tracking Previous experience optimizing Customer Service/Case Management Systems to deliver exceptional online and offline customer service Experience of working with and training Contact Centre Representatives to ensure call quality and customer satisfaction Experience managing multi-skilled, cross functional teams to improve customer satisfaction Experience managing a team of Customer Service Managers and multiple stakeholders Performance analy...
London
10 days ago
Telehandler
Core Atlantic Limited
Telehandler. CPCS Telehandler Core Group is looking for experienced CPCS Telehandler Operators. This will be working for a leading main contractor on a residential project. A Forklift Driver's duties encompass many aspects during the building process - responsibilities include: - Loading and offloading of materials in a safe and efficient manner and using correct company procedures. Loading working platforms for various trades - bricklayers, joiners, roofers, etc, using correct company procedures. (There are also many occasions where a certain amount of manual handling will be required). Comply with responsibilities as laid down in the Group's Health, Safety & Environment Policy and as explained in Site Health and Safety rules/procedures. At all times comply with company policies, procedures and instructions. General labouring duties when the forklift is not required. This will include general housekeeping, removing rubbish etc, it will necessitate the climbing of ladders to access scaffolding. Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change. An industry applicable qualification CPCS Card Holders Only NVQ Blue Cards and have experience of working in tight conditions You must have a good understanding of the English language. Able to work as part of a team yet willing to work independently Only Experience Telehandler Forklift Operators Needed To find out more please call Core Group on (phone number removed)
London
10 days ago

Jobs in London