Call Center Rep- Credit Union (Hybrid Position)
4 days ago
Nashville
Job Description ARE WE THE COMPANY FOR YOU? Are you looking for a position that you can really enjoy? Cornerstone Financial Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full time Call Center Representative to join our growing team! This position is located at our Nashville location. ABOUT CORNERSTONE FINANCIAL CREDIT UNION: Cornerstone Financial Credit Union currently has seven locations that surround the Nashville area. These locations serve over 45,000 members. Founded in 1955, Cornerstone Financial Credit Union is guided by the philosophy of people helping people. At Cornerstone, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service. IS THIS POSITION FOR YOU? As a Call Center Representative, you will answer account, product and service inquiry calls from members in a cordial, professional manner. Provides answers to members' questions, problems, and concerns with care and efficiency and promote credit union products and services. Performs requested transactions, conducts loan interviews, and accepts loan applications confidentially and in compliance with regulations. DUTIES AND RESPONSIBILITIES: • Provides a professional and friendly environment for members to conduct business over the telephone., • Processes members' various financial transactions such as wire transfers, cash advances, loan payments, and payment authorizations., • Responsible for accurately identifying members prior to providing account information or performing requested transactions., • Reviews online memberships and conducts telephone loan interviews and completes loan applications., • Provides information on auto, boat, and recreational vehicle values., • Maintains detailed knowledge of all credit union fees, rates, products, current promotions, and procedures for conducting loan interviews and completing loan applications., • Posts all member transactions and uses other computer software to access, • member information and assist with additional services as needed., • Prepares teller checks and loan add-on advances., • Effectively cross sells the benefits of all CFCU products and services to members., • Closes accounts as requested in writing by mail. Uses Sales and Service Training skills to retain accounts whenever possible., • Answers email requests and performs account research using various programs and communication with various departments., • Resolves member complaints within authority with care and concern., • Understands and complies with all applicable laws and regulations, including Reg B, Reg E, Reg Z, Reg CC, Reg DD and the Fair Credit Reporting Act., • Assists in training new Call Center employees., • Processes daily reports such as online check disbursements and bill pay maintenance requests., • Understands and adheres to all security policies and procedures, and all other credit union policies., • Maintains member information in confidence., • Processes requests such as ACH authorizations, stop payments, contact information changes, etc., • Processes returned mail following proper procedures., • Provides back-up for ITM Associate., • Performs other duties as requested. JOB SPECIFICATIONS: Education • This is a vital public contact position. A "people-oriented" personality, with a caring, friendly, and sincere attitude, is an absolute requirement. Pleasant telephone manners and a clear speaking voice are required. Company loyalty, a positive attitude, and dependability should be demonstrated in this position. Must be able to function as a team player, effectively communicate in a professional manner, and cooperate with co-workers, members, and business associates. Job Posted by ApplicantPro