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The Customer Service Representative, Senior provides advanced technical support for users of enterprise IT services in a highly regulated federal environment.The role owns complex incidents and service requests, performing deep diagnostics across hardware, operating systems, productivity and collabo

The Customer Service Representative provides first-level technical support for users of enterprise IT services in a highly regulated government environment, serving as the primary point of contact for incidents and service requests.The role gathers detailed information, troubleshoots hardware, softw

The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.This role oversees day-to-day execution of the incident management process, ensuring consistent logging, categorization, pr

The Exchange Email Administrator supports the design, implementation, and day-to-day operations of enterprise email and messaging services in a federal IT environment.The role focuses on maintaining highly available, secure Exchange services integrated with Active Directory, Office 365, and Azure to

Responsible for directing technical work on projects.Performs a variety of analyses and prepares appropriate documentation.Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming, and the company's network to assure effecti

The IT Asset Manager oversees the full lifecycle of IT hardware, software, and related assets to provide accurate visibility, cost control, and compliance in a federal IT environment.The role develops and executes asset management strategies covering acquisition, deployment, maintenance, and secure

Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.Demonstrates an ability to effectively handle and manage high-risk cal

System Security Engineer will be essential in safeguarding the client's critical systems and infrastructure by spearheading the design, implementation, and management of comprehensive security strategies.System Security Engineer will be the hands-on and the sole System Security Engineer which demand