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Lead / Problem Manager, Senior leads the end-to-end problem management function to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical IT services. The manager coordinates closely with incident, change, and service owners to prioritize problems by business

The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to minimize mission impact.The role facilitates disciplined war rooms, enforces cadence and runbooks, drives cross-team collaboration, and provides executive-ready communications during and after major even

The Incident Response Coordinator supports the end-to-end response to IT incidents and service disruptions, helping restore normal operations quickly and reduce impact on mission-critical systems.The role serves as the central coordination point for incident response activities, ensuring alignment w

The Customer Support & Billing Operations Specialist plays a key role in supporting daily operational workflows by managing billing related email requests, performing database research, assisting with environment testing, and providing customer support.This position goes beyond traditional call cent

The Case Analyst IV will be a part of a team supporting development and implementation of case analysis work for reconciliation of data from the health insurance exchanges.The Analyst is responsible for efficient and timely hands-on troubleshooting, remediation, coordination, escalation, tracking an

The Customer Service Representative, Senior provides advanced technical support for users of enterprise IT services in a highly regulated federal environment.The role owns complex incidents and service requests, performing deep diagnostics across hardware, operating systems, productivity and collabo

The Customer Service Representative, Junior provides entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment.The role receives and documents incidents and service requests, performs basic troubleshooting, and resolves common end-user

The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.This role serves as a key escalation point, drives continuous im